Red flags!!! Keep in mind I immediately took the car to another facility and they passed me.
Took my auto, I just bought, to be inspected. I did tell them that I was new to the state, but didn't tell them I was mechanically inclined (wrench on my vehicles for two decades). Service manager informed me I failed the inspection, then told me to fix the issues, it would cost ~$400 through them, and really made it seem like I was not allowed to take the vehicle home because he had to report to DMV (or other govt entity) that they were safety issues.
One was windshield wipers, tech explained to me they can leave streaks. I can hopefully upload video/photo of the wipers working just fine in their parking lot after failing me.
The also stated dry rot on the tires. Not a chance. Also gave fact that tires have a shelf life of 5 years. Maybe 15-20 years ago. They were surprised I knew where and how to read the manufacture dates on the tires. Do your research, rubber tech has come a long way and lasts longer. Other inspection facility laughed when I told them this place stated tires had dry rot.
They also gave a total BS explanation about the rear brakes having rust on the rotor, not allowing the pads to touch. Once I asked a ?, and displayed my auto knowledge, the service manager (think it was Ian or Ethan???) really had a look of being caught with his fingers in the cookie jar.
To make matters worse, when I called to ask Wendy a couple questions of what they were looking for when I came back to retest (yes I wanted to go back, to also show them there was nothing wrong with what they were claiming), Wendy cut my ?s short stating she had no interest in retesting my vehicle. Not only illegal to deny a customer a test/retest, but the myriad of negative reviews really supports the saying of, "where'l there's smoke, there's likely to be fire". Tread carefully, and consider another place that is willing to explain and educate their clients. Not just take your money.
Btw, Wendy was very open on the phone while I waited in the shop about her medical issues. Makes sense you reap what you sow. Best of luck with your brain and health Wendy. I hope you're able to turn things around. read more