My car was fixed, but I had to go back because the problem wasn't completely resolved. They took care of it, but the back-and-forth was frustrating. The staff was friendly, but the experience was just okay overall. read more

tell him it's the egr system. dude comes back wit it's the fuel filter. pay for that. goes back on limp mode cause the egr system. this dude is the worst mechanic ever. waste of time n money. read more

I recently visited 9W Motor Werks for a routine oil change, but unfortunately, the experience left much to be desired. Upon arrival I warned him (owner/mechanic) the TPMS (Tire Pressure Monitoring Sensor) light was on for one of the tires (front left), but I did not want that to be touched at this time. However, my request was ignored and he tried to investigate that. After the oil change, he claimed to have found issues with all 4 of the TPMS. When I questioned the reason for him to do something I clearly did not allow him to and the validity of these supposed faults, he couldn't provide satisfactory explanations besides "I didn't hear you saying that." I believe he (the owner) attempted to upsell unnecessary repairs. It felt like he was simply trying to make a quick buck at my expense. This is not the first time I have this feeling there, and that's why I have pictures of how the TPMS looked before he touched the car: cannot explain how I sensed that he would do something like that because he can make more money fixing 4 TPMS than only 1! Anyways, it's disappointing to encounter such dishonest practices in what should be a straightforward service. I will not be returning to 9W Motor Werks and I strongly advise others to proceed with caution if considering his services. Trustworthiness and transparency are essential qualities in the automotive industry, and unfortunately, this establishment falls short in both regards. read more

9W Motor Werks - TPMS error on all tires after mechanic tried to fix when I said NO - Auto Repair Near Me - Fort Montgomery, New York

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Even as someone who understands cars, Its so hard to find a mechanic you can trust. These guys are the real deal. They are very knowledgeable and will go out of their way to make sure you have the best possible experience. While they specialize in bmws, id be willing to take both my german car and my gf's japanese car here. They made that much of an impact. Will definitely be coming back here. BTW, they moved and are no longer in fort montgomery. they are now right outside of cornwall. read more

As a woman, I have never (and I mean never) had a mechanic NOT try to rip me off. In fact, I've witnessed mechanics try to pull a fast one over men if they even gave the slightest hint that they didn't know the basics of mechanics. I can say in all honesty and fairness...this mechanic, Donovan...is THE FREAKING MAN!!! 1. He's a great guy. 2. He takes pride his job, has integrity, is ethical and honest. (No half ass jobs here.) 3. His prices are fair. This is the type of mechanic that you stick with forever. If you live in the area, go to him. If you live in the city, go to him. If you think the drive is too far and you go to a local mechanic in your area that charges you an arm and a leg and the problem is still there...then you obviously didn't take my review seriously. Finding a good and honest mechanic is far harder than finding a good doctor, trust me on that. I'll repeat myself. DONOVAN IS THE FREAKING MAN! read more

Outstanding service, honest men! This was recommended to me by a local, so I took my wife's van here for service on the brakes. They were very thorough, very honest and I assess the quality of their work as top-notch as well. Very quick turnaround to boot. I took my truck here a few weeks later and told them what I thought might be wrong. They found an easier fix. Any other shop could have easily charged me and 'fixed' what I expected was wrong and I would have never known any better. Will continue to go to this business! read more

If you have an accident hope they don't call these guys. My daughter hit a deer on Friday evening. Despite telling the officer who responded that she had AAA (who verified they would respond to a car vs. Deer incident) this company was called to tow her vehicle. I spoke to them the following morning about picking up her vehicle that day and was told that nobody was available for administrative purposes until Monday. I went this morning to pick it up and was charged 496.94. They charged my daughter 4 days of storage from 7:53pm Friday night until this morning. They also extended the mileage by taking it to the next town up instead of using one of 5 available turn around spots. Way to take advantage of a bad situation. Getting 1 star only because 0 was not an option. read more

Unparalleled service! I will NEVER take my Subaru anywhere else! They specialize in BMWs and other high end vehicles but will work on everything. Extremely nice and courteous staff - I trust them with my car; and therefore, my life! Willing to take the time and do things properly! Can't say enough great things about the gentlemen here. Truly exceptional team! read more

They towed my daughter's car on Friday night after she hit a deer, then refused to let us pick it up until Monday thus charging us 4 days storage. They also padded the mileage because they passed 4 turn around spots and went to the next town up to turn around. $496 for a 4 mile tow that they turned into 9 miles and charged 4 days of storage when we were willing and able to retrieve the vehicle within 8 hours because "we are only available to tow on weekends not for administrative purposes". If you're not available for me to pick up my vehicle then you shouldn't be able to charge me storage for those days. Will be following up with the better business bureau as well. Also reviewed on Yelp. Ridiculous to take advantage of people just because you can. Pay me whatever I demand or I'll keep your vehicle hostage and continue to overcharge you absurd amounts of money. So disgusted. They kept telling us that insurance would pay it and admitted that they would have charged our insurance company even more however we don't want to file a claim. My daughter wasn't given the opportunity to choose who towed her or have AAA come. read more

Our Customer was in an accident on the PIP- 9W Motor Werks arrived quick- the driver was courteous, professional, patient with all my customers concerns and question. Thank You! read more

All knowledgable Repair and Custom shop located 45 minutes from the George Washington Bridge. Between Bear Mountain and West Point. I have been using 9W motorwerks for about 5 years now. Master Tech is very knowledgable, They specialize in European (BMW, Mercedes, VW) though can fix anything from a Chevy to a Honda and in between. Great service, Good prices.. I get my oil changes and tune ups as well as the occasional big jobs done at 9w motorwerks. Would recommend them to anyone.. A + + service and fair prices. read more