My car was fixed, but I had to go back because the problem wasn't completely resolved. They took…read morecare of it, but the back-and-forth was frustrating. The staff was friendly, but the experience was just okay overall.

I recently visited 9W Motor Werks for a routine oil change, but unfortunately, the experience left…read moremuch to be desired. Upon arrival I warned him (owner/mechanic) the TPMS (Tire Pressure Monitoring Sensor) light was on for one of the tires (front left), but I did not want that to be touched at this time. However, my request was ignored and he tried to investigate that. After the oil change, he claimed to have found issues with all 4 of the TPMS. When I questioned the reason for him to do something I clearly did not allow him to and the validity of these supposed faults, he couldn't provide satisfactory explanations besides "I didn't hear you saying that." I believe he (the owner) attempted to upsell unnecessary repairs. It felt like he was simply trying to make a quick buck at my expense. This is not the first time I have this feeling there, and that's why I have pictures of how the TPMS looked before he touched the car: cannot explain how I sensed that he would do something like that because he can make more money fixing 4 TPMS than only 1! Anyways, it's disappointing to encounter such dishonest practices in what should be a straightforward service. I will not be returning to 9W Motor Werks and I strongly advise others to proceed with caution if considering his services. Trustworthiness and transparency are essential qualities in the automotive industry, and unfortunately, this establishment falls short in both regards.

The best dealership around. Yeah, it took pretty much all day to wrap up the paperwork, but they…read moredid a good job keeping things light and walking me through the specifics of my purchase.

I experienced blatant deception at this dealership. The SUV I got into reeked of cigarette smoke,…read morehad ash all over the dashboard, and rear seats that would not properly lock into place, which was only discovered after I tested every single detail of the vehicle. This was after I was told multiple times it had passed the mandatory NYS 162-point inspection. If they had checked the seatbelts as required, they would have noticed the malfunctioning seats. Juan looked me in the eye and asked me if it was a "dealbreaker." Tom (the manager) AND Juan both said it passed a NYS 162-point inspection. The finance guy I spoke to on the phone about warranties also referenced the same inspection. They confidently stated they could fix the problem without knowing what the problem was. They had a "guy from the shop" come out and look at it. He was smoking a cigarette at the time. He looked. He never touched the car. My husband did more work to fix the seats than he did and was unsuccessful, including looking up YouTube videos! Juan just stood there. I told them to call me when they fixed it -- they never called. I also mentioned the cigarette odor the minute I got into the vehicle and Juan blamed the previous owner admitting it had not been detailed since it was brought in, letting on that it had been sitting on the lot for "several weeks."

You're honestly stupid if you don't let Hernan work on your car. Hernan is the type of mechanic…read morethat actually takes pride in his work and treats every build like it's his own personal project. He doesn't cut corners, and he doesn't just throw parts on. He takes the time to diagnose the real issue and make sure everything is done correctly. People who choose somebody else usually end up coming back to him anyway, wishing they had gone to Hernan from the start.

Gabriella, the owner, was very professional and knowledgeable. She was very helpful and kept me…read morecalm after my car was totaled. I would definitely recommend this business.

My first time at Edge Motors of West Haverstraw ny, couldn't be more satisfied for the…read moreworkmanship they performed. Serge and the rest of the squad are truly conscious of what they doing and will make certain that your vehicle is in perfect condition. Very honest and reasonable price. This is a keeper for all my future Audi works required. Thanks Edge Motors.

First I want to thanks Edge Motors for everything and everything. The level of professionalism,…read morecommunication and how welcome they make you feel and the time they really take fixing up you're car and checking it up and down and making sure you're car is at the most perfect condition ever and giving you the best performance back making your car feels like a brand new one. What the Audi dealership and Audi employees you meet that work on the side couldn't find in a year, Edge motors founded in a day. I really recommend Edge motors to any one, especially if you have an Audi. The level of professionalism and communication and how well they value you and your car is amazing. Thank you Edge motors.

Who ever I spoke to was extremely rude.I had a very simple question and I was hit back attitude and…read morestupidity.

He is so very honest. I thought I needed a water pump. But he called me and said it only needed a…read moreclamp tightened, checked the radiator at a truly reasonable price. Thank you.