Great experience. Friendly and knowledgeable service…read more Worked with my insurance company.

Im honestly upset i have to give this place a star. If i could give no stars. This place only…read moreaccepts cash for starters but has credit card stickers all over the front door. i ask a simple question about credit cards and the "owner" starts yelling at me and clapping his hands loudly. Very unprofessional. My receipt has absolutely 0 detail about the tow or storage and when i asked he tells me the plate number is on there and that is all i need. He also did not have change for the cash he was so desperate for. I say this because everything felt weird and fishy. I spoke with him earlier in the day and before i could even call them back after having to scrounge up the 475 in cash, hes calling me a few hours later asking if i called him about a completely different vehicle that was not mine. The best part, my vehicle wasnt even there. I had to follow his worker to a completely different lot a few exits away. Got there and my vehicle was blocked in without anyone to get it out. I then had to wait for about 45 minutes for someone to get to the lot with a truck. This place is SCUM if i had to put it in one word. DO BUSINESS AT YOUR OWN RISK

My wife had the car inspected, nearby to our home. We needed an inspection immediately because we…read morewere two days late after the old expired. BILL was able to squeeze us in the same day, without having to wait too long. He was very pleasant and intend to use BILL for oil changes, in the near future, until the time, (new car) the vehicle requires more serious repairs.

The managers Scott, and Luis, are the two main reasons I frequent this business. They're fair,…read morehonest, and always keep me involved in my car's decision making process. I trust these men implicitly. More businesses could do well to have hard-working, attention-to-detail people like them! Recommend A+++

It unfortunately wouldn't let me leave zero stars that's the only reason this business is getting…read moreone. On 11/23/25, I went to Mavis for two front tires and asked if they had time to do my inspection. Shortly after, they pulled me into the garage and claimed all four brakes, rotors, and several other parts--including my battery--needed replacing. When I asked for an itemized estimate, they refused, saying they couldn't show me anything until the work was done but they would try to give me a good deal. I requested a temporary inspection sticker so I could take my car to my regular mechanic, and they told me they couldn't because they had already removed my current sticker. I later learned it's illegal to remove a valid sticker before inspection date is expired. They insisted it had expired in June but could not show it to me until they "found" it after I pushed. Even then, they refused to give it to me and hesitated to let me photograph it. They also told me I "needed" new tie rods but would charge me for a battery instead "to save money," even though a battery isn't required to pass NYS inspection and my tire rods were not serviced, nor documented on any kind of paper. In the end, I was charged nearly $2,000 for repairs I didn't want, after they created a situation where I couldn't decline the work. I felt pressured to say yes so I was able to get my car back after they refused to issue me a temporary sticker. I was given a few different reasons why and then lastly told they "misunderstood" what I was asking for when I asked for a 10 day temporary. Their actions were both unethical and illegal. I will be contacting Mavis to resolve this, but I will also be reporting the shop to the DMV.

Wish I could give zero stars... It's not the first time…read moreI've been dissatisfied with this business but it is the last! I made an 8am appointment to have 4 tires mounted and balanced (I came with the new tires) and to make a long story short, I end up picking my vehicle up at 2pm with No tires mounted. It looks like it's a staffing issue but that's not my concern. This business is the absolute worst!

Horrible Manger! I brought my car in to get the back tires and alignment done. When I got my car…read moreback the inside front panels were hanging and cracked apart with screws on the floor and tools left on both the passenger and driver side. They had no business or authorization to be inside of my car pulling out panels. When I confronted them and pressed for answers they admitted there was another crv that they got mixed up in. I got paper work and pictures of the damage and that they touched the wrong car. My appointment was at 11am I didn't leave the place till 4:30 due to confronting them on the damage they did and that they were working on the wrong car and breaking my panels. At the very least they could have reimbursed me for being such a horrible place of business and leaving my car in a state that looked like thieves broke in. That's the last time I saw my car in that state with panels hanging and cracks in my car panels is when my car was broken into by thieves. EXTREMELY SAD they won't reimburse me for the $302.82 for my tires alignment and back tire rotation for such a horrible mistake and damage to property not to mention wasting my valuable time. Firestone corporate office just keeps saying they'll get back to me in 2 to 3 days. When the 2 to 3 days came and went I called to be told 2 to 3 days more. So if you think corporate is going to make the situation better don't hold your breath. They don't value their customers or the customers property as far as I have seen and they don't call you back and resolve the issue for the wrong they did!

I was the 1st walk in and was able to have my car serviced, oil change, breaks, alignment and new…read moretires. Great Job Midas. Awesome customer service by Chris, too

Overall, my experience was ehh, and very inconveniently timely . The service got the job done, but…read morethere are definitely a few areas that could have been better. Communication, a status update, wait time could use some improvement, and the overall experience didn't quite meet my expectations. Nothing was necessarily terrible, but there's room for improvement. My first visit ever here was only because I was in a pinch and far away from home. I didn't have a choice, and I was bright and early the first customer to get tires. Worked out great! Today, I returned for a wheel alignment since it had a little discount included. I asked for them to check the tires, since one wheel kept losing air. I was charged for TPMS. They told me nothing was wrong. The moment I left the lot, my car finally tells me theres an issue with one of the tpms, BUT Midas tells me everything is working perfectly fine. TERRIBLE! Before this, I waited 4+ hours for a wheel alignment!! They didnt start working on my car until I stood up and peeked to see if my car is being serviced. I stayed on the lift for 3 hours! FOR A WHEEL ALIGNMENT! And was charged for TPMS service that Im sure they didn't even check! Not to mention, I don't think they know how to use the alignment machine for my vehicle. Alot of backing up and readjusting the car on the lift for the sensors! Sitting there for 4 hours, I realized I've made a mistake. Overhearing customers complain about the same thing, over priced, not ACTUALLY trouble shooting, and wait times. Absolutely no consideration to updating customers waiting for their car, and a lot of "looking busy". Only 2 guys were ACTUALLY working, out of the 6 I seen this day. Long wait time for a place with 6 bays and not enough working. I do not recommend, very smooth quick talkers here! Nothing #1 about this establishment! SAVE YOURSELF THE TROUBLE!

Stay FAR away from this garage. A mechanic at this garage clearly has anger issues and verbally…read morethreatened me. I had never used this garage before this incident. They happened to appear on Google as open on a Saturday, and the garage I normally use is closed on Saturdays. I just dropped my car off for an inspection (literally--hours before writing this review). They said the car should be ready to pick up within the hour. I didn't anticipate any issues with inspection, but you never know if there's something wrong that would cause it to fail. That being said, I'm fairly knowledgeable with basic car maintenance and can tell when I'm being scammed. I received a call less than an hour later, with the mechanic (whose name I didn't catch, he appeared to be the only mechanic working at the time, latino guy in his 30's) saying that there were a number of issues with the car, ranging from suspension, to power steering, to who knows what else, and that they weren't "even going to try to do an inspection until we get that car on a lift." This set off a bunch of red flags. I'm not a mechanic, but fairly certain none of these things were true. I said on the phone, "no thanks, I'll just come and pick up the car." I swing by about 30 minutes later to pick up the car. When picking up the keys, the mechanic gave me the riot act. "The car needs this, and this, and your pump is going, and your belt is going to snap..." etc. Since, ostensibly, he "didn't get the car on a lift," I'm not sure how he was able to diagnose all of these problems. I said, "OK, thanks," took the keys, and left the office. The mechanic proceeded to also leave the office and follow me out to the car. He said, "I think you're f**king disrespecting me, walking out of the office like that." I said, "no, sorry, I said thanks." He said, "You know, I could've f**king scraped that inspection sticker off of your car, don't walk away from me when I'm talking to you." I said, "I'm going to put this on Google and other review sites, you're being threatening." I then got in my car, and he proceeded to open the back door of the car and yell, "you're f**king disrespecting me, I'm going to kick your a**." I said, "please close the door or I'm going to call the cops." He closed the door and I drove away. I don't think I'm going to file a police report because I'm not sure what good that is going to do here, but I IMPLORE you to avoid this garage AT ALL COSTS. I sincerely believe that this mechanic may end up hurting someone.

This place has the worst service I've ever seen from any company. (Not returning phone calls,…read moreyelling and hanging up on you when they do answer). The value will leave you broke, this buisness did not disclose charges that were accruing and are clearly here to scam you. We lost thousands. Do not come here, and if your car gets towed here, pay whatever it takes to get it out of there as soon as possible.

Went in for a NYS inspection and found out that I needed front struts and wipers. I left my car…read moreovernight and it was repaired the next day without any issues. Great service at a great price and the staff was very friendly and accommodating at the same time. Couldn't ask for anything more.

I'm writing this review as a former employee who wants to offer insight for potential customers…read more During my time working at this mechanic shop, I witnessed several troubling practices that customers deserve to be aware of. There were instances where parts were charged for but never actually installed. In some cases, unnecessary parts were sold to customers who didn't need them, and at times, the work billed was not fully completed. These practices were not isolated or accidental--they happened frequently enough to be considered routine. Additionally, the shop often lacked qualified technicians to perform repairs properly. Corners were cut, and customer vehicles did not always receive the level of care and attention they deserved. I'm sharing this to encourage others to ask questions, request to see the old parts that were "replaced," and to get second opinions if something doesn't feel right. Your safety and your wallet are worth protecting!

I've used this company several times over the past 2 months and each time they've been really easy…read moreto work with and they show up very quickly. Their prices are reasonable and the drivers are professional, helpful and understanding. These people have been the easiest to work with and they're the only company I'll use in this area. I really don't understand the low ratings from other people.

Is it sad that I use Complete almost once a week lately? They've been a solid lynchpin to moving my…read moreclassic cars around. The operators are some of the best. They take their time to transport with care. They follow strict safety standards and they are simply the best.

This was the FIRST time EVER getting an oil change outside of all of my dealerships! WHAT AN…read moreEXPERIENCE! I used to pack food, water, charge up my phone because I accustomed to WAITING--up to three hours!!! No updates, only when I was told something else was 'wrong' with my vehicle!!! I was so impressed by my first quick oil change (cuz that's all I needed) that I MUST give credit where credit is due! Miguel, Koda, and whoever was UNDER ME (don't get it twisted) were amazing, efficient, informative, pleasant , professional, and KIND!!! It's all I ask for when I'm paying for SERVICE, and that's exactly what they provided!! Kudos to Valvoline off 211 in Middletown. You made me a believer in 'customer service' again! Yall were AWESOME, and my car is happy again!! You're LIFESAVERS!!! (That's all I was able to give them in appreciation of their service and expeditious work!!) Thank YOU!! Give them a raise! I'll be back in three months--PROMISE!!

I was very impressed by the excellent service and knowledge of both the initial contact person as…read morewell as the oil tech. Great central location and super service. I had gone to another large, well known oil change company and they couldn't help me, they didn't have my oil filter. I will definitely return to this location for future oil changes.