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Springfield, VA

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Staples

2.5 (53 reviews)
Closed • 8:00 am - 8:00 pm

Services - Staples

Copymaking services

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Copy & Print Center
Devin Q.

Excellent service from Tesnim!! I am so thankful she was able to help me. She went above and beyond to ensure my order was correct and perfectly printed! Tesnim takes pride in her work and should be recognized by leadership for her hard work! Her customer service tips the scale at 10 stars!! THANK YOU!!!

Rick G.

Been buying here for a while - staff is extremely helpful, well managed location, usually stocked with whatever I may be looking for, and convenient - being at the far south end of the center is a plus with minimal parking issues!

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10 years ago

Plenty of parking is not worth it when you have horrible customer service. I'm fed up with rude, bored cashiers who don't know their job!

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15 years ago

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13 years ago

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12 years ago

Absolutely slow service. Machines not ready to work, shouldn't that be checked when you come in first thing. Very friendly staff though.

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12 years ago

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9 years ago

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Alicia

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9 years ago

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Leslie

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13 years ago

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11 years ago

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12 years ago

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7 years ago

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“This review only involves the Copy and Print section.”

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Mr Fix - Phones, Computers, and More - iPhone logic board micro soldering repair in real time while you wait.

Mr Fix - Phones, Computers, and More

(26 reviews)

Falls Church City

Brought in a overheating and dead Iphone. He was able to diagnose the problem and recommend a…read morerepair. Cost came in right in the middle of the estimate range. Thank you Mr. Fix.

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

Staples - officeequipment - Updated November 2026

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