The once-reliable office supply retailer has fallen on hard times, it would seem. With only one discernible employee staffing the store, I felt bad distracting him from ringing up another customer at the register to ask him where I might find a postal scale. The shelves looked sad, with plenty of empty sections and a strong going-out-of-business aura. I felt bad for the single employee as well as the random two or three other customers wandering the store as aimlessly as I was. I spotted some overpriced battery banks and extension cords, packing tape and copier paper, but not the one office item I had expected to find. Yet I did manage to spot a Taylor Swift coloring book. (Yes, I'm a fan of the pop singer, but this is the last place I'd go looking for such a thing.) Unless the Amazon pick-up boxes and the FedEx counter are keeping it rolling in cash, I'd expect this location, if not the chain, to be bankrupt within a couple of years. read more

Staples - There were no postal scales to be found, but my business definitely needed a Taylor Swift coloring book. - Printing Services Near Me - Springfield, New Jersey

Ultimately got what I needed. This place has a good selection of chairs and such. There were two employees walking around, one of which we asked for help to find a good chair. They were very nice and helped a lot to find the perfect chair. It was also moderately priced, which made us happy in this economy. My mom loves this chair now. As for the Staples itself, it felt kind of dead inside, but oddly homey. I think that made me enjoy my visit even more. It felt like Wall-E after they planted the plant and revived humanity. Perhaps a remaining store in a mall that is on the verge of closing. But not in a way that one would feel disdain. It is comfortable. This store has been on my mind ever since I went just because of how... storely it is. That is all to say: I suggest it if you need chairs and enjoy a joyfully haunting vibe in stores. read more

Staples is a great store . Everyone shops of Amazon/Best Buy etc , but the quality and Price in staples sometimes is amazing . I love their online portal too. Got an amazing gaming chair today for only 84$, which is normally 249$. Ordered online and did a quick store pickup. Donno why they have a handling charge for online orders delivered to house . That's the only issue I have with them. Otherwise it's a good store. They ship items in 1-2 days , just like Amazon . Return process is hassle free . Service in store is ok . Lots of parking outside. Overall a very good experience... read more

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I still don't know exactly how Staples stays open with all these stores, unless they use them as mini warehouses because I don't usually see a ton of people here. However it is useful for the print shop and the UPS drop-off and package center being open far later than a regular UPS branch. Lots of school sales is good, but prices on average are higher outside of sale items. read more

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I have been to this staples before for printing service and it has always been a complete nightmare but I needed invitations printed so I begrudgingly came after work as it's the one closest to my home. I was expecting to be frustrated with the printing process of having to email proofs to myself and it not going through like in the past..I was ready to be ignored by associates and leave with higher blood pressure than I came in with. Enter..Kasey! This magical super being is everything that you could ask for in a Staples associate. This reviews is actually all about them. Not sure what pronouns Kasey uses but Staples give them a raise. Make them a manager, heck make them run all Staples operations for the east coast. They are an absolute GEM! Ah-May-Zing!! They made the entire printing experience incredibly easy and actually fun. They cracked jokes in between when we had some technical difficulties, made light of what could have been a stressful situation. They juggled the print center by themselves smoothly and I wasn't the only customer. They were calm and collected under pressure and did it with a beautiful smile. Short of inviting Kasey to the actual event I was printing invitations for ( which I pondered doing) I highly recommend Staples printing services. Make sure to ask for Kasey. Kasey is 10/10 exceptional for knowledge, service and customer care, without a doubt an asset to Staples in Springfield. If you are reading this review, Kasey..Thank you!! You are the best!!! read more

I went to Staples on Rt. 22 today because I needed copies of my husbands medical records so that I could mail them to a hospital in New York. I am not the least bit savvy on what to do, but a young lady named Deanna, said she would help me with it. At first all I thought I could do was to make copies of these 279 pages to mail out. The price was quite high and i really could not handle it! Deanna said "why not put the information on a flash drive so I went and purchased one and brought it back to her. She was able to transfer all my information and it was done almost instantly! Not being familiar with these abilities, I was so impressed by her. I am so grateful to have gone to Staples and been able to meet such a well qualified and helpful person. Thank you so much, Deanna. read more

I had a print job that got a little confusing. Kasey worked really hard to get it done right all while having a positive attitude and staying open to my concerns. (She was also helping tons of others quickly and efficiently while I was waiting.) Corporate needs to give her some solid recognition for going above and beyond. I was super happy!!! read more

Specifically the printing center. I called in the morning to see if they could accommodate a special sized printout I needed and was told they could and that when I stopped by I could go over printing and paper options...the request was not exotic just not a size I saw online. That afternoon I stopped by but the person I spoke to wasn't in. The people I did deal with were so rude. They told me the earlier individual was wrong (ok mistakes happen) and when I tried to see if there were other solutions I was met with more rudeness and one word answers. They acted like any question I had about paper or print quality options were ridiculous when another employee stepped in and said she told the employee I spoke to that what I wanted HAD to be done one way and it HAD to be more expensive as if to tell me to stop asking questions. That's when I left because I refuse to give business to a place after being treated like that. There was one employee who was kind enough to bring me the paper sample options they offer while the others berated me, I appreciated her professionalism but the rest of the team didn't follow her lead. I went to another store where they were willing to discuss my options before I agreed to the product for a much cheaper price! read more

Went to staples to get a new printer and some supplies and a friendly employee gave me 6 rolls of scott's toilet paper for FREE!!! Thank you staples during the Covid-19 pandemic!!! read more

Staples - Went to staples to get a new printer and some supplies and they gave me 6 rolls of scott's toilet paper for FREE!!! Thank you staples!!! - Printing Services Near Me - Springfield, New Jersey

They don't care about customers. And Office Depot is down the road. I showed up after closing time. Even though I could talk to 3 employees they refused to help. I needed a VGA to HDMI adapter first thing the next day to do a training. Just flew in from out of town. Took $20 taxi ride to get there. I offered to pay cash. Told them to just 'write a note' and someone could do it through the register the next day. Refused. So I will fail tomorrow morning. Seriously, Staples should stop training its young employees to be afraid of getting into trouble. They should enable them to make and satisfy customers. At this point, they've trained staff to create the opposite of customer loyalty. read more

Staples - Trained to turn his back on customers rather than help them out. This kind of experience is not good for your career! - Printing Services Near Me - Springfield, New Jersey

I really don't post reviews on retail stores. But I had a good experience coming in today. I was looking for a new desk chair for working from home environment. I met with Khalil, and I had my eyes set on a lazy boy chair that seemed it was on high demand and very limited quantity around the New Jersey area. They did not have any in stock at the store but Khalil was very persistent in finding me the chair in other locations. I didn't want to pass up on the sales deal on this chair. He called about three stores and finally found one left that was about 20 minutes from me. I thanked him for his service and courtesy. A+ service. read more

Staples - Printing Services Near Me - Springfield, New Jersey

Went to the copy center and there was a bit of a wait. Had to print out just a 10+ page document and it took forever. The staff was super slow, friendly, but slow. They said they had the document -- then came back asking us to re-send -- then it seemed to take forever just to print it. Nice crew but they need to light a fire under themselves a bit. It was like watching paint dry. read more

(2.50 stars) I've always enjoyed browsing office supply stores, and this is one category of retail purchase that I sometimes buy without an immediate need. I have a desk drawer full of ink-jet adhesive label stock in various sizes, just in the event they are needed-- they rarely are. For this reason I'm not at Staples stores as frequently as I'd like. This particular store has a very good selection, and is well lit and generally well maintained. I've also used their printing (photocopy) services; they do a decent job, but don't always accurately follow instructions (they don't attempt to charge for their mistakes). The process is slow. While there are reasonable prices for their office supplies, you have to be very careful about Staples pricing for anything technology related. Their printer cartridges are billed as being discounted, but there are better prices to be had on Rt. 22. The decent selection of office furniture and equipment seems to be a mix of discounted promotions and very average prices. Sales assistance here is always hard to predict; aggressive in approaching shoppers, but meek in their follow-thru. In dozens of offers to have them "check in the back," I've never had a sales associate find what they were looking for. In more than a few instances, they're not seen again. read more

Well lit store with shelves stocked full of supplies. The staff was very friendly, helpful and knowledgeable. Oh, and I bought staples at staples. Yes. read more

The folks here are always very helpful and pleasant. The quality of the tech support can vary from excellent to mediocre. The store is bright and easy to navigate, but sales items run out too quickly. read more

Oh my goodness. Trying to send a small UPS package. One person at the desk. Waiting 20 minutes

Melisa from printing department is very polite, helpful and very accommodating. I was here to fax some documents and she was assisting me very well. I would suggest to look for her every time you guys need something in printing department. Good job! read more

I went to the Copy Center to print 100 copies. The "Print Me" option to send the file from my email to their copier never sent me the return email with a code after trying twice (hours later, still no email), and when I asked a manager for help, I got a different email address to use. When I paid, I found out I got charged an EXTRA $17 for having to use their employees to do it...uh, because their Print Me function failed. Lesser annoyances was the incredibly slow (albeit friendly) customer service. There just wasn't a lot of urgency to get customers in and out. There was a credit card reader on one of the copy machines the staff knew was broken, and never put up a sign- I kept watching customers (having been there a while!) try to use it over and over and get frustrated. And, the person who made my copies left the area after starting them so I had to ask for them so I could get to my meeting. Definitely not a lot of concern for my time during work hours here. Nah. Will find another option. read more

Was at this location to pick up a couple of labels that I ran out of while awaiting a shipment of labels. 4 employees were behind the counter but apparently only one register was open. The customer at the register had extensive questions (which is understandable) so that register was going to be occupied for a while. While standing waiting wondering what these other employees behind the counter were there for, never once did anyone say to me "Someone will be right with you" "Sorry for the wait" . As a small business owner I pride myself in customer service and this location dropped the ball in my opinion. If anyone is wondering why Amazon is becoming the dominant retailer for all consumer needs, here's an example of why. Customer Service is always key! read more

Had to make Wedding Programs for my sisters wedding and brought to Copy/Print at this Staples location. I want to give a BIG THANK YOU to Stan for doing such an excellent job and for helping me with my printing. Also thanks to Sonia for assisting me over the phone with my questions. read more

I bought a Black Friday deal computer from the Staples website on the Wednesday before Thanksgiving because mine had died and I was in the middle of an important project and needed a new one ASAP. I was hoping to pick it up that day, but I was notified that the store nearby did not have it in stock and one would be shipped and I'd get it by Friday. I wasn't happy, but it was a good deal so I didn't cancel. I was told the store would let me know when I could come and pick it up, but I heard nothing from them as Friday came and went. I did hear from UPS, and their tracking number showed that the computer would in fact be delivered on Monday. Had I known, I would not have ordered it. More annoyed! On Monday, UPS followed up to confirm that the computer had finally been delivered to the store nearby. Still nothing from the store, so I called customer service and was told that the store says they never received the computer! (FYI - there is a UPS location IN THE STORE!) They gave me the option of reordering for delivery at some future date or canceling the order. Outraged, I canceled it and cursed myself for buying a computer from a stationary store. I got home an hour later with one I bought from Best Buy at a better price. Stay away from Staples unless you need printer paper! read more

Does anyone work in this place? Waited 15 minutes just to see if they had a printer in stock which their website said they did have. Employees walking around like zombies in this place. It's unreal that this franchise stays in business. Finally I left and just ordered it online from BestBuy. At least I didn't have to deal with any lazy punks. read more

Completely unreliable. I went in for the second time to pick up my calendars I ordered online that were supposed to be ready the night before. The girl couldn't find my order and had no idea where to look for it. She just stood there saying she was sorry. Very frustrating! read more

Their manager, Mark is very unintelligent and incompetent. I went in for an even exchange (exchanging same item but in different colors) and I ended up getting refund of items that I wanted to keep, and refund was store credit when I paid for in debit cash, and top it off, I ended up paying extra for an even exchange because I used a store credit/coupon for my initial purchase and policy doesn't offer refunds on coupon. The amount was only $0.60 so I didn't make a fuss and paid, but it's the PRINCIPLE. The manager could've made it right, and instead, he didn't even apologize and left in a hurry. The cashier understood me, and agreed that policy was messed up and apologized and I just appreciated his compassion. The manager? He had the power to let me re-purchase the same item for the price I initially paid for, but no. I don't think he even understood, that this was supposed to be an even exchange and how I ended up paying was a little odd.... Horrible customer service indeed. Go to the Staples in Watchung a few miles away instead of this location. read more