This is another place I enjoy . Its a officer, School supplies and computer supply store in the Glenmont Shopping Center off the corner of Layhill Road and Georgia Avenue . I gently put in a resume to desperately seeking jobs. I hadn't been there snce the pandemic. Its my first time back in a long while. This place has a huge parking area. As you walk inside you see so many iasles of various things , Laptops , Computers for sale . They hsve a copy machine area but the prices are various in nature depending how much you can pay . They have iasks for writing utensils , notebooks , Spiral notebook folders , Date books , Computer room Chairs To computer paper, To Journals staples for staples, To printers fr sale to printer inks and more . They sell batteries at various prices to poer up keyboads and more.. they have so many ither things there like school supplies for kids for what They need from elementary school kids to high school and college kids . Which makes things easier fir them to be ready . This place offers memberships to ong term patrons . That way customers get certain special discounts there . When people need help with technical assistance staples responds to people's needs immediately . I love the customer service this place provides and the knowledge what customers need and get it for them. They have great staff and management here . Im hoping they give me a chance for jobs there soneday . I want a place I can feel comfortable in and call home . If you love this place as I do , This lace is for you . We all look forward to seeing you all there very soon . Please people bri g back your patronage back rl stales to give them your business again . Im willing .iwant thr job there without being judged or used bad politics against without seeing what I can do ss a great asset to them . I hope they give me a chance . read more

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Update: After I wrote this review. I knew that I could not let it go (it took me years to learn to stop letting companies "keep" my money when I was given the runaround). I contacted BBB, but the response from Staples was the same and I kept having to respond or my case would be closed. So I sat and thought about everything and finally decided that I would contact Office of Consumer Protection for my county. Thank you Attorney General!! (I am SO grateful to the Office of Consumer Protection, Attorney General's Office.) I reached out to OCP, provided my evidence and the AG reached out to the parties in my story. On July 16th, Amazon contacted me with notification that my $89.49 would be returned to me. To all that may read this. This is my story, my opinion and facts as it relates to me. If you find yourself in a similar situation, and you feel all Hope is lost. Do NOT give up. Just remember to have all your documentation, and present your evidence. Me, I have learned from my own personal experience. I will only use companies that provide me with a tracking number. No matter what they say to me. No tracking number, my item(s) will NOT be left. End of story! The only thing I hope with regard to staples is that they WILL amend the way they do things and provide the consumers with a tracking number. All of this would have been avoided. read more

If I could give a zero, then I would. The man perpetrating himself as a manager named "Shawn" is a complete amateur and doesn't deserve to he anywhere near a station called "professional services". Totally rude and unhelpful. Go with vistaprint for your professional business needs. I've never had such a ridiculous problem with them. After calling corporate at 1 (800) 333-3330 I spoke with a representative named Kelly who was very helpful. read more

Man, I keep forgetting that there is a Staples in the Glenmont shopping center... mainly cause there is soooo many big rigs parked in the parking lot, like it's an official truck stop of some sorts. But I needed legal sized paper to do some legal type of stuff. (My wife actually needed them but I used some sheets to make really long paper airplanes with them...) But I digress, I needed legal paper and I figured staples should have them, but they kept it hidden on the highest shelf and no employees was in sight to help me. But they did leave a moveable staircase laying around on the next aisle, and I've play enough video games to know I needed to use this rickety metal stairs to obtain my objective. I didn't see any signs that said for employee use only and no one stopped me from dragging it from one spot to the spot I needed it to be at. I also have a fear of heights but I'm also more afraid of my wife who told me I needed to get said legal paper... (hopefully it's not to print out legal paperwork to serve divorce papers to me for not doing the dishes.) So I'm giving Staples three stars because they presented me an opportunity to face my fear of heights and be my own man. Also I'm surprised no one actually stopped me from climbing up to get it. But I got what I needed and didn't die... so that's always a plus. read more

Staples - They hid the legal paper on the highest shelf. - Shipping Centers Near Me - Silver Spring, Maryland

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The service is great here I come to get my flyers printed and cut/laminated. There is a very nice young lady that assists and gives great recommendations. She is the crown jewel of this Staples! I like it here read more

Staples - Very Great Copy/Printing Team - Shipping Centers Near Me - Silver Spring, Maryland

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Local Staples. I do not care for the shopping center, butthe store has been fairly decent. It is organized well to find the things you need. I use the store for Amazon returns and shipments. Prices are fairly consistent. Print services are good. I have used them a couple of times for presentations. All in all, good service. I cant say excellent. read more

Staples - Old printer vs. New printer. - Shipping Centers Near Me - Silver Spring, Maryland

I've come to this Staples maybe 6 times this summer and I can confidently say this Staples is well ran and one of the better customer service experiences I've had on any level. Rondi, Simon, Jean, that dude from the copy center that was getting chewed out by some disrespectful old man. Give them all their flowers. Give them all promotions, bonuses and raises. I got nothing against FedEx and Kinkos but this Staples Connect is bout that CRM, customer relationship management. I'm honestly proud Glenmont holds it down like that. read more

Why the fk do the self service copy machines never print files from thumb drives? Also the printer hooked up to the self service computers is absolute dog shit. My images that I printed out looked like some 1993 MCPS floppy disk Oregon trail resolution LOL. Step it up staples. Word to the wise - the ppl that work there are cool and they have access to the 2019 printers behind the counters. Ask them nicely to print stuff for you if you care about how it looks. 1 luv.... boycott amazon.... M4A read more

I needed some help with getting a printing job complete and came away with a better-than-expected experience. The support I receive in the print shop was unbelievable. However the support I experienced when I returned to pick up the less-than/ favorable job was noteworthy. Customer service these days is slim and usually very challenging. Not in this case. The customer service was Superior. Thanks to Roopscon Victor and Ruth. I was given the ultimate treatment when I asked for the Job to be improved. I was certainly made to feel like the experience could be improved and given the impression that my ask was not too difficult. I will certainly return to this staples for future business. My review also has to do with the exceptional customer service that was offered to the customers before me and after me. The stellar service was offered to the patrons before me and after me. It was personal, warm and extremely professional! read more

Everyday I am reminded why offline retailers are struggling. It's the lack of customer service and engagement. I went to the store today to purchase a small item. When I got to the register, the atendendant did not greet me and during the transaction she did make eye contact. Instead on some dsiplay tearouts. At the end of the transaction, she handed me my receipt but did not thank me for shopping at Staples. A good reason for a self-service checkout. Better to self serve than bad human service. Retail Fail! read more

I went this morning to mail a package via UPS. Service was quick, cheerful and I received a $10 coupon I used to buy extra supplies. At the checkout counter a cashier named Jean was super courteous, very nice and very efficient. I came home satisfied that my errands could not have been accomplished any faster or more pleasantly. read more

I've only been to this store on one occasion but from what I saw on a typical work day this is a popular business in the local community. I Upon entering the store I was greeted at the customer service counter by an employee and referred to the very busy printing center. This is where the store's new assistant manager was working very hard to help all the customers picking up orders. I was here as an independent agent to put out new gift cards (tis the season as they say) on the store's displays. The manager arrived & checked in with the staff. He greeted customers & helped them as needed. Customer traffic was constant while I was there. I saw that they all left satisfied because the gift card center is on your left upon entering with the printing center on your right. Straight ahead and going toward the back of the store are the printers, fax machines, the laptop accessories and more. Printing & office supplies are on the right side of the store. The store is neat and organized and parking is plentiful. Until next time be kind to each other. #staples @yelpdc #officesupplies #printingcenter read more

Thank you Staples for replacing a series of unsuccessful grocery stores in this black hole of a shopping center. I especially love your Sharpie and Post-It displays that feature the coolest and newest things (recycled sticky notes, $1 Sharpie markers, Sharpies for your keychain!). Your amazing blank CD sales are always a plus, and, thanks to you, I'm all set with blank CD's until 2010. Thanks also for having almost everything a teacher needs - except for "Good Job!" rubber stamps (Are you planning on carrying them any time soon?). I love you. read more

It was the closes store from my home but I regret coming here somewhat. I feel like the store is very unorganized and hard to navigate to find things. In addition, they are so understaffed that I couldn't find anyone on the floor to assist me with my question. Cashier line was pretty long and obviously she looked to be "zoned out." Anyways, I wouldn't go unless I have to! read more

Very helpful service. I came in here to look for a laser printer, and "with it" when it comes to technology, I'd like to get a 2nd opinion. The employee was very helpful but not overbearing. He helped me pick out the right printer for the right budget. I'm not much of an impulse shopper (that was sarcasm for those who don't know me), but I think his helpfulness contributed to me buying the printer. I also came here for copies and I left one of the originals at the machines. Came back the next day, they had the document saved. Kudos Staples. 4 STARS! Kind of a shady shopping center though. Unfortunate. read more

The stores is well organized but the reason why I gave a one start review is because the cashiers are horrible. The cashiers are rude at best, they don't ask you about your phone number they don't ask you to put in your # they make their own decision about whether you wanted printed, emailed or both. If you ask them any type of question their answer is always, " over there! did you look? over there! did you look?" I'm sorry but last time I checked I don't work at staples that's why I'm asking. read more

I was told by the fellow at the Staples Service Center at the awful Glenmont shopping center this week that he could not help me with an issue I was having with one of the copy machines because, (are you ready for this.,) as he pointed to the sign above my head, this "is a self service area only ma'am." WHAT? REALLY? I was making a copy of a relatives Will a few day after they died. Not a great time to hear something so utterly ridiculous. Because he would not help me, he suggested I speak to someone at the checkout. Again, really? Well I found some very nice woman who apologized to me and helped get what I needed done. I told her thank you for the apology but what I really wanted was for her or a manager to educate the guy that refused to help me about what his job really is. And if he refuses to do it to let him go. He was just socializing with the woman near the UPS counter anyway when I practically had to beg for help. I have I am done with Staples. read more

Good amount of parking, clean store, I come there quite a bit for printing services, copies etc. Roopson - associate is awesomely helpful and friendly. read more

This is the worst. store. ever. The "customer service" is atrocious and the store is a hot mess. It is totally disorganized. The staff are rude and lazy. Ordered items online for in-store pick-up. Received an e-mail saying the items were ready. Sales assistant found a couple the items and told me she couldn't locate the others. That's it. Showed her the e-mail saying the items were there and ready for pick up. Her reply was "I don't know what to tell you." Shrugged her shoulders and started waiting on the next customer. No apology. No effort to help me further. Had to insist on speaking with a manager who found the items. Shop anywhere else. read more

Very poor customer service at the local store. They hang up the phone or don't answer it.

Today I went to the staples store in Glenmont to print some cards I needed and I found this woman named LATiSHA or whatever her name is very rude and totally unprofessional in the print section how it is possible that kind of people like that working in customer service they discredit clients and leave much to say about the store I do not return here and not recommend visit this place they do not know how to treat clients thanks to us they receive a check they should at least respect and know how to treat clients better ..... I do not go back to this place anymore read more

Do you enjoy waiting in line at the copy center, where the line never moves? If so, this is the place to be!

The shipping department in this Staples store saved Christmas for me. The gentleman behind the counter, Israel, helped me ship 11 very large packages the week before Christmas with ease and had a very friendly and helpful attitude the whole time. Thanks, Israel, for all your help! read more

As far as I can tell they offer the same merchandise as other stores but I have found their service sub par after ordering a lap top it took a very long time to have in my hands and I kept having to go over multiple times when it was said to be ready with each time being told I could only get it given to me by the tech support person, who was always otherwise occupied. On the forth try a tech support person actually appeared and obtained the item. I was watching to see what arcane activity he would undertake. He merely handed me the laptop and said "the only thing left is for you to pay for it". I reminded him that I had already paid and he verified this. Any cashier or salesperson could have done this, sparing me a 4 day wait. They just lacked any sense of urgency or initiative. read more

I had a wonderful experience with this store. I give high marks to Mr. Sherman Owens, General Manager, for his customer service. My Mother needed a new shredder and Mr. Owens helped us pick it out and also gave us the discount price based on the advertisement we brought in even though the price shown in the store was higher. He was very courteous and helpful and we greatly appreciate it! The Sales Associate/Cashier, Luisa, was also very nice. read more

I had the worst experience in my life at this staples. The manager angrily spoke to me in a very, very loud tone of voice in front of 12-13 customers standing in line. I call the cooperate office and they gave me a very difficult time and their customer relations department was no better. I would like to warn customers of my experience with management because without us doing business with this staples, it would not be able to survive nor would he have a job. However, this change my entire attitude about doing business with staples because of how I was treated by management and the corporate office. I have spent so much money there, but I will be shopping at another office supply store with better customer service where I feel I am valued as a customer by management and their corporate office if I encounter a problem with being treated with respect and professionalism. read more

I have not shopped here in over a year and will never again (even though it is the closest office supply dealer to my home). I was making a small copy order, less than $5, copies on various colored papers (no color paper option at the self service machines). The woman handling the counter was trying to take care of 5-6 customers simultaneously, rather than just completing each transaction. After waiting for more than 25 minutes (no exaggeration!!), I pointed out to the manager that if the clerk would just stay focused on one customer at a time the line would move much more efficiently. He told me that I was such a 'big spender' that he didn't want to see me in the store again. And I haven't been back!! read more

I waited in line 10 minutes while 4 cashiers tried to check out one person buying one item

Just left the store after spending one hour t make a simple photocopy from thumb drive. Tried two machines neither of which recognized the drive. Waited for the one staff, Satisha, who was so over taxed and had no help but was diligent and calm despite about6 people at once wanting to complete jobs. After about 15-20 minutes went to ask manager for help he looked at me like a deer in the headlights and said "ma'am we're shortstaffed everywhere today." No kidding. Then he proceeded to walk customers around or check out at register where very no customers were standing! Meanwhile the same 6 people are waiting to get the heck out of there. Finally got job printed and then had to wait for her to get access to register we were not allowed to check out at front register. Omg!! Long story short 45+ minutes to copy a single document. If you ask me Satisha should be running the place and David the manager should go take a leadership class. read more

That was the worst shopping experience of my life i was shopping for a laptop online and found the one i wanted that was supposed to be at the store and it wasn't so i looked around and found another one instead it took 30 minutes to get a sales rep there who supposedly was the tech expert there one they had was a floor model and i agreed to buy a cable then the rep broke the cd rom and told me to choose a more expensive laptop and after numerously explaining that you don't have the ones online that were more affordable a left and will never enter again read more