I really appreciate the store manager at this UPS Store! Kira provided amazing customer service and was incredibly helpful, patient, and supportive throughout the entire resolution of our shipping issues. She went above and beyond to assist us, and we truly appreciate all her help. Thank you, Kira, for your dedication and for taking the time to help us every step of the way! read more

Sent a package- rejected by sender. No alerts were given and was charged 5$ per day for holding. When I called to ask I was referred to a hassle to get an understanding why I was not alerted or let notice of the return. Additionally I was ignored on further phone calls about actions the agent would be helping me out with. Store with poor customer service. Do not ship here read more

The Burtonsville UPS store is exceptional! Always patient and willing to help. Today I went in with a lot of packages and Keira helped me. Such a kind person and very very patient. read more

Notary service is advertised-I called to confirm, no answer after several tries. Made an appointment on line - only one time slot available.... Booked it, but since the store is close I dropped in anyway. No other customers... first in line- 2 staffers available- "is your notary available?" No not until 2...." the appointment I made online was 1pm so that won't work. Don't advertise services that aren't available and answer the phone. read more

Never noticed this UPS! I needed to make an online return and pre-purchased a label. This location popped up. I was greeted right away. The employee informed me that they have a self-service kiosk. How convenient. I scanned the QR code, printed off the label and attached it to my package. I think I'll continue to do this option! read more

The UPS Store - Mailbox Centers Near Me - Burtonsville, Maryland

I love the self serve scanning system! This is a wonderfully efficient service - in and out in a minute!

This is location is a one man show. Please beware your packages might not end up to its final destination

This place is terrible for print jobs. If you need something professionally printed, go to FedEx. I wanted to mail two packets for my job and I sent the PDFs separately in the email they gave me. On the phone, he said it was 35 cents for black and white, 99 cents for color. There seems to be only one person working there. There apparently was no AC available and it was 79 degrees outside. They charge $2.99 per email which he did not say on the phone but claims he did. This is not for the print jobs. They charge to send them an email, per email !!! The guy printed my 30 page packet and then I needed the summons in color. They handed me faded four pages that did not print the court emblem three times. They printed it three times and each time there was barely any color and the emblem was not included and in the end I left because as I explained to the guy, this is not a complete print job. I have a complaint and no summons and then 2.99 for them to read my email. Go to fedex. They have a print and read email FOR FREE and then you pay for the actual printing and they always have color available. read more

This is the new UPS in Burtonsville by the Petco and liquor store. The store is clean, had signage for social distancing, floor markings, and masked staff. No lines. Plenty of parking out front. I had 3 items to mail back to Amazon. They make it so easy to return. I didn't need to bring in a label or box, just the item and a code for the UPS employee to scan and print out a label for. The employee was friendly and efficient. Definitely would come here again. read more

Understaffed. 12 people in line with barely any air conditioning and only 1 staff member. :(

I attempted to drop off a large parcel on August 31, 2021 @ 4PM. The parcel was already boxed, but missing one piece of tape to seal the box top. I asked the employee behind the counter is she could tape the box. She refused, but told me I could buy a roll of tape and seal it myself. I told her, no! ...I would not be ripped off $2.00 for a piece of tape. I drove to my Columbia, Maryland store and received the help I needed. (Thank you, Kevin!). I hope the area manager is playing attention. I will never go back to the Burtonsville, Maryland store. read more

Cortland provided outstanding service. He was friendly and made it easy to return items back to Amazon. The store is clean and the staff are pleasant. read more

This is the best ups store in the neighborhood. I highly recommend the folks in here! Super nice and friendly positive environment and low key. Shipping can be stressful but they make it fun and easy. Thanks!!! read more

I usually like to do my returns on my way back after dropping of the kids to school and it hardly ever opens on time. It is supposed to open at 8:30 am but you'd have to come after 9:00 to be open...I waited few times before deciding to write this review.. Today it is Tuesday, October 25th, 2022 read more

I've always gotten very good service at this location. Erica is especially pleasant and helpful.

Lazy worker, blaming the computer. Talking on the phone with friends while working and cursing. Just plain useless worker. Super lazy

Brendan needs a raise. He is always kind friendly and extremely helpful. I usually go in there in a panic unsure of how to return my item to Amazon and he's never stressed and always knowledgeable. It's great coming to this location because it's so close to my house AND because of Brendan. He's truly an asset. read more