Nope. Manager was helpful all the way until checkout, then made a point to turn his back to me & give me the silent treatment after I completed my purchase. Real mature. Plus I ended up spending more than I should've. Maybe I'll hit up Office Depot next time. read more

Beware the "warranty" scam they want to slap on all their products. Long story short, a complete rip off....

I have in the past posted a very negative review, which I feel was warranted for the situation. However, I am giving these guys a second chance for MY CONVENIENCE. I am truly hoping they pull through. I had an incident less than a year ago where I paid money for some fairly shoddy service, but many of the people I have dealt with were alright. The main person I had an issue with last time is no longer there and I notice the few cordial and complying employees are STILL there. The employees that are still there are obviously there for a reason and it is their intention to assist. I believe they remember my situation last time and knew they needed to step up to the plate in honoring a promise they made me, although they did not document it in their records. When my old computer was running slowly and was repaired by installing new parts and then getting a virus (and finding the employees reading the content on my computer) I had already paid for the virus removal and new parts. Upon the computer crashing, I was told that they could not reimburse me the money I paid for the virus removal or new parts (plus my computer was cracked when I picked it up and not when I brought it in), I was told that I could apply the money I paid toward the purchase of a new computer. My son had given me his old Apple Computer and they could not transfer the information from my old computer onto the new Apple, so they told me I could utilize the costs on any other Windows computer I had an issue with. This was less than a year ago. Today I brought my computer in, along with all my receipts and told them I could not access the internet. Dan, one of the employees that I have worked with in the past, told me there was a virus. He informed me it would cost me $149 to have the virus removed. I explained the previous situation and presented all of the receipts, etc. Sadly, the last employee that told me that I apply the money toward service on another computer, had not put that pertinent information in the "notes". Dan remembered me from my visit 10 months ago and called his supervisor over to explain the situation. Both Dan and his Supervisor have been a few of the knowledgeable employees I have dealt with and they were willing to honor the promise that had been made to me previously in removing the virus on this other Windows system Computer. Dan did make it a point this time to notate the condition of the computer and explain that removing the virus could take some time. I have not gotten the computer back, but being that it has had very minimal usage and has very little information on it, I don't believe that there should be anything else wrong with it aside from the virus which was found immediately. I am upping my rating from a 1 to a 3 because I know that Dan has really wanted to do what he knows is right. Whether or not I get the computer back in working condition is yet to be seen, but the fact that they were honorable deserves kudos!!! I am hoping a follow-up review will rank them a 4 or 5. read more

I needed a new Mac charger ; I was told staples could carry it so I called staples and Brenda the sales manager picked up very sweet and really helpful; went the extra mile asking for model, what it looked like, ect. Not often can you get an employee on the phone and help answer your questions as fast as they do! Thanks again ! read more

Cashier from printer dept was very friendly. Two people that seemed to be from a carnival (woman was barefoot) were working on computer section and were visibly annoyed that we were looking at them while they were working. The man basically told us to get out of his way. Just another miserable corporation hiring miserable people. read more

I went into staples to get some ink and I was going to verizon later for a new phone. I talked to and received the best customer service that I have ever received in a long time. I got the phone I wanted and the mobile consultant Jad Wolf set up all my phone information for me. Brenda Koster was great too with giving me lots of support. Oh did I say my new flip phone only was $21.00. I am old and that is all I needed.. It replaced my old phone. All that service for $21.00 ,s They are the best and although their is a Sonoma Staples I feel Petaluma will receive my business. read more

The best printing company in Petaluma... My prints always turn out perfect and are done with in the hour ianf the customer service is outstanding read more

was price checking pcs for a while and ended up getting HP from them they sold out of the pc, one i wanted they were out but was able to help me find one that i liked and ended up getting. thank you guys for walking with me as i was looking over your stocks read more

Went in yesterday to return a tablet that I purchased as a gift, was told I could not return it because it was past 14 days not even for store credit. The box was in perfect condition and unopened. The girl assisting me was like oh well there is nothing they could do for me not even the store manager. She suggested I try selling it on ebay or online. I also asked what if the person didn't like it and brought it in with no receipt, either way there was NOTHING they could do. I will not make that mistake again, I will NEVER purchase any type of electronics from Staples. This is very poor customer service in my opinion. The item I purchased wasn't a close out or clearance either. read more

I would give a negative if I could. My my such attitude, that's what happens when you're the only game in town. Will NEVER shop their again. Love to keep biz local but not with their airs, just placed a $400 order on the internet for supplies which will be delivered to my office door. Buh bye Staples Petaluma. read more

I've NEVER had such an awful experience. I walked in last monday because the screen was going in and out and I needed a new battery for my laptop. The man at the desk (randy?) had told me he thought it was a virus/ my computer was slow and that was the reason for the screen going in and out. He also said he would order me a battery and it would be at the store within five days. The called me on the fifth day with a price check... Never once had I asked for a price check, and they hadn't ordered the battery. I spoke to a manager and he apologized and said he would have it to me the next day. Walked in the next day and they didn't have it, couldn't find the order for the battery and wasn't sure if the battery had been ordered or not. Four more days go by and they still don't have my battery. I bring my laptop home and the screen still doesn't work, and I still don't have my battery! I will NOT be returning and I suggest no one EVER brings a laptop/ computer or anything here for that matter. read more