just returned an Amazon package shipping I thought the customer service was very unprofessional and rude.

Had a horrible experience today. I went in and no customer service at all. When I found a worker, he was absolutely no help at all. I asked him what ink would work for a specific printer and he rudely replied, look it up, that's the only way you'll find it. Like really? That's the response you give a customer? Such a horrible experience. Let's not even get started with the overpriced items. The print center is the only decent thing about staples. For other materials visit your local target, much more affordable. read more

Destiny helped me with my printing and she was great. Patient and helpful! It was closing time too and she was never rude or anything... a sweetheart and very professional! Thank you! read more

Staples - Shipping Centers Near Me - Monterey Park, California

I came here last night, and I will always choose Staples over Office Max or Office Depot for my printing and school supply needs because there are enough employees here and every area is staffed. I sadly can't say the same for the Office Depot on Valley Bvld. in Alhambra. But that's for another review, but probably not because I don't plan on going back to Office Max. Anyway, the women helping me at the printing/copying area have been very nice and helpful the multiple times I've come here for printing projects. They let me stand next to them by their computer to pull up the files on my cruzer and they write down exactly what I need, and will call me when the big project is ready. This store is clean and well stocked. read more

I recommend speaking with the Ops supervisor Ellen V, For any help with your needs. She knows the store and will definitely get you what you need and on your way. The rest of the team are helpful in the fields they attend but I prefer someone who goes that extra mile to make sure you are taken care of 110% read more

Visited this Monterey Park Staples location for their printing & marketing service to print business cards. After trying several other Office Depot and Staples locations (all with printer, cutter, or other problems) I finally encounter staff that were good at their job, willing and ready to help. The other places I visited were either trainees, didn't care, or were nice people but just couldn't find ways to help customers get the job done right first time around. I tried my local Office Depot & Staples, none of the print jobs I did were acceptable. Shout out to Monique and Diane who were terrific and the tall gentleman was very helpful with the customers as well. I would totally recommend you to visit this location if you needed any printing done. It will save you time if you deal with people who know how to assist you right from the beginning. The stores may be limited in the stock they carry but they are happy to show you samples and can send out for fancier jobs. Keep up the good work! It shows. read more

Worst experience ever. I literally waited an hour to get my order to print business cards, which would have taken max 15 minutes at another staples. read more

i placed a SINGLE PRINT PAGE online order and went to pick it up in store. when i got to the printing services, the ladies were talking and ignoring me as i was the only one waiting in their line. i proceeded to request my order and the lady said another 15-20 minutes. given it's only a single page, i don't see how they could just click to print mine??? she gave me an attitude and said "...but we have other orders. and you could've paid more to have it done now." i understand and it's fair. BUT she didn't have to be a bitch and give me an attitude about it. it's just one page. read more

I had an appointment here for my TSA Pre-Check fingerprinting and apparently their machine wasn't working correctly. They failed to email, call, any notification prior to me driving 30 minutes and taking a half day off work. Will never use this company for anything again. read more

I have purchased office products for my business frm this location many times the past ~8 yrs. Their employees are friendly and helpful and consistently provide great customer service. read more

Running a Bussiness is not an easy job. when your printer decides to break up with you, i know I run into any staples and get my work printed. Any type of Bussiness can count on this place read more

Ellen at TSA pre check was so helpful and patient! I had driven the the wrong address and was late, but she still went above and beyond to help me out! Thanks Ellen!!! read more

very very bad service here at MP location. Cashier Valerie was very rude and lazy. The merchandise were messy and with wrong pricing. The ink actually expired but yet were still on the shelf. The manager does not care. I went to pick up something small from another location in Pasadena. What a difference it made. The supervisor greeted me at the entrance and the cashier was very polite and efficient. The store was very clean and things are easy to find. Perhaps they should have Pasadena train the staff at Monterey Park to teach them how to provide good customer service. read more

5 stars to Monique, she's always so helpful with our printing. She's very patient and very efficient thank you Monique. She is my go to girl whenever I need help. Thank you read more

Thank you to Gary and the entire staff with excellent customer service. Everyone there was very helpful and courteous and professional thank you to you all read more

Valentina in the print center is amazing!! Really polite and extremely helpful, she's great at what she does. Thank you Valentina for helping me out today. read more

By far the worse Staples printing experience I've had. I ordered posters to be printed and picked up the next day. I received a call from the printing services later that evening that their printer was down and they needed to send out the print job or give me a refund. Obviously I still wanted it printed and didn't mind waiting for it. They told me I would get a call once it was ready. Fast forward 6 days later and I still had not received a call so I decided to call to follow up. I checked on my online account and apparently I didn't have any orders in my history. The rep I was in the phone with said they supposedly came in 20 minutes before I called...but six days later?! Seriously....stop. The girl who gave it to me handed me the bag, told me to check, but walked away before I could even properly check the quality of the job. I didn't realize until I went back to my car that the poster had two different finishes, which is not what I ordered. I had to go back and ask for my my order to be pulled up with indicated a different finish. She offered to reprint in house since their printer was now working. What was supposed to be a 15 minute wait turned to an hour. If I didn't want my poster so bad I would have left and got my poster reprinted correctly elsewhere. Even if this is the closest staples to my house, I would rather drive further for better service. Save yourself the headache. read more

So I had a large printing job to do, numerous color and b/w, at least $30-40. I'd generally favored Staples over the nearby Office Depot. More machines, larger, they're closer, easier parking, if nothing else. I had just made it to the store with my handful of originals, but REALLY needed to relieve myself first. "Sorry, sir, restrooms are not available to the public" "But I'm a customer." "Sorry, sir." Guess what - Office Depot DOES allow customers to use restrooms. I was so, yes - P.O.'ed - that I held it until I could get to Office Depot and give them my current and all forthcoming business. Not that the power of the purse should buy bathroom privileges, but It's often the small courtesies that make it as easy to keep customers as it is to lose them. read more

Came to print out booklets and laminate them and Diane was super helpful and kind, I definitely recommend anyone who needs help with booklets or lamination to stop by. Thank you Diane for your great service and your kindness. God bless you. read more

I'm so not an office and computer savvy person so I came here with a million questions. Valentina provided excellent advice and customer service while I was here. I want to add that although I was a customer with many questions-and they were very busy, she still helped me and made me feel like I was one of their only shoppers. That's why I want to leave a review today because these employees deserve the recognition for going above and beyond! read more

This is one of my favorite stores for documents or office needs. I want to thank Monique in the copy & printing center for helping me with my business cards. She was very patient and attentive. I appreciate her experience and the cards turned out great. Thank you again Monique. read more

Friendly staff I always get the help I need when ever I go and the staff is pretty knowledgeable They have always been polite to me specially the staff working in the printing area read more

The manager with the blond hair, Dick, is the worst manager on this planet. He should be fired. He needs a training on customer service. I asked him if he could help me with getting my prints at the copy center and his response was the laziest response I've ever heard. He said to wait in line. The line was soooo long and there was only one guy managing the copy center. Poor James. He was excellent BTW. Super friendly and super hands on. He was hustling. The manager on the other hand, complete opposite! That guy was lazy, lackluster, lazy again, and showed he did not care. He started to kick the floor because he was so bored and rushed over to the intercom to inform the customers the store would be closing! Whoever made him a manager needs to be fired too. If you have a long line, jump in! Don't ignore it. This puts Staples to shame. Poor customer service. Poor management. Poor guy. Find a job that you're passionate about. read more

Oh geez, I always want to die when I'm at this Staples. Office Depot, please! Their cashiers here are so slow. I mean, I don't think cashiers can get any slower than them. If there was a competition for slowest cashiers, they'd win, EVEN if other cashiers tried to be slow. That's how slow it is. I can probably calculate my change faster than it takes them to punch in what I gave them. This may seem a rant, but I warn you, they're slow. OK, rant part done. Now onto their inventory. Their shelves aren't always fully stocked. Yeah, it's right next to a college, but I would expect them to at least have most of the shelves stocked. I was pretty disappointed when I walked in and wasn't able to find the labels and folders that I needed for work. Next time, maybe!! At least parking's good. Nice, big, empty parking lot. read more

I purchased items for rebate. The cashier deliberately withheld my rebate form and receipt. She insisted my purchase receipt would be sent to an email. I checked my email, no such receipt was ever delivered to my email. When another person made a similar transaction for rebate as well and specifically asked for a printed receipt, the cashier waited until the transaction was finished and then created a "duplicate copy" without the barcode, date, or any other information. Bottom line, it is IMPOSSIBLE to submit for the rebates. The receipt actually says "Not valid for refund" either. Staples deliberately withheld my rebates. BAD BUSINESS PRACTICE. read more

Lacking in customer service and customer attentiveness..printing and UPS stations were unattended for more than 5 minutes and when man asked an employee if someone was coming he said yes but it still took another 5 minutes or more... whose in charge there?..... no greeting customers as you enter either. What's going on with these big chains, are they not training their employees any longer in good customer service? read more

Loved the service received at this location. I usually go for everyday supplies, where all staff has been helpful and friendly. This time I had a printing job. James had given me a call to confirm if a black line on my photo was okay to print and if not to cancel and redo my order for a better look. He gave me options for my cards, and also gave me the time the store closed so I can stop by and pick up my order. When I arrived James handed me my order, verified if the cards looked okay, and expressed his condolences. Very kind and I appreciate the thoroughness. Great service. read more

The customer service here is pretty good. The prices are about the same as other office supply companies except when they have products with their "Easy Rebate." This week I bought two reams of copy/printer paper for $5.99 each and they have an easy rebate of $5.74 each, so the price will be $0.77 each (including tax). I think that's a super sale!!! Xie Xie!! read more

Parking is abundant and free in the lot in front. Came here to purchase super-glue. The price was reasonably. The cashier was friendly and accommodating. She made sure I found everything okay, and also allowed me to input my wife's staples rewards phone number. I am docking stars only because I saw another customer walk into the store without a face mask, and the staff said nothing. Enforcing face masks is extremely important right now for everyone's safety. read more

I love this store . Everyone nice !! Thank you Ellen v for helping me with my picture prints !! I give you 100 stars for being so helpful !! Staple is lucky to have you in their team !! I'll be coming back read more

Ive been coming here to print all my projects for our business within the last year, it is the closest Staples in my area and I find it convenient because of its parking. I usually visit the evening after work or early morning and in my opinion i feel like management underestimates the work load that the staff has on the daily since they always seem to have either 1 or 2 employees working that department. My last trip was a couple days ago in the morning to print some flyers and get some stuff laminated. The only staff member in the department at that moment was Diana. In the 30 mins or so that i was there i saw here juggling multiple customer requests in a orderly fashion with patience. She was very helpful and also showed patience with my print work and the questions that i had. At the end, i was able to leave with all the work done. Something i thought i was going to have to come back and pick up another day. I always feel the wish to leave the workers a tip for their help in the past along with my last trip but i know they aren't allowed to. So i decided to leave a review directed to the employees that fulfill their job and that have helped me out in the past. 4 stars are for Dianas work ethic and patiences in my last visit, she went out of her way to get the job done. Hopefully management doesn't continue to oversee the this department and help out with more staff. In my opinion i feel it is a highly resourceful department in the area as there aren't many print shops left. read more

I placed an order online on March 17, 2020. Staples extended the delivery date several times, blaming the pandemic. I lost count of the number of times they postponed shipment (for t.p.). Don't waste your time and money on them. Very unprofessional and terrible customer service. I would give them no stars, but could not post this unless I have a rating. read more

My review is based off the sales associate advising me how he scams the 3rd party insurance company and suggesting I do the same. He mentioned how he waits for the manufacture's warranty to expire, then calls the 3rd party insurance company the product doesn't work. Their policy is to send you Staples gift card for the purchase price of the item. In his example, he mentioned how he did it with a printer and chair. For the printer, he filed a claim, then used the gift card to purchase ink for his printer he claimed to be broken. As for the chair, he claimed his pet urinated on it, that's why he filed a claim. Boosting and bragging on how he cheats the 3rd party insurance company and recommending others to do it is a valid reason for this associate to be terminated. If Staples corporate cares, they can contact me through Yelp and I'll provide you the associates name. read more

I walked in asking the Copy and print Center lady with glasses if they make copies of DVDs, she said no we don't. As I'm walking out of the store this nice guy named GARY asked if I got what I needed, told him I needed copies of a DVD (wedding video), unfortunately my photographer put a copyright so he couldn't help me, but I really appreciate him providing EXCELLENT customer service on his part ! read more

Bad service bad machine , nobady help never ever going back and use this machine , employing there not helping at all

Very friendly staff. Excellent customer service. I wanted to exchange an item in the store, tried to request it online but ended up process it as a return by mistake. Ellen went above and beyond to solve the issue. Kudos to her. Thank you. read more

Christian was working the poster printing section and was very knowledgeable in the area. He helped me properly size an awkward image for the best outcome of my poster and it looks great! Will definitely come back for the next 2 images of the series I need to print. Hopefully he's there again! read more

I will never again come back to this location. Worst customer service. Workers are not friendly at all. The staples that I have been to allowed me to check my files to print or check the copies I made. It was disrespectful for the lady at the copy center to look through my files and when I told her its private. Then with attitude told me to use the computer, if I need to check my documents. It's not free!!! read more

Staples - Shipping Centers Near Me - Monterey Park, California

Today I needed help making copies for a Christmas letter. The staff member, Christian, was super kind to me when I told him a bit about some of the stories on our Christmas letter. I won't mention how he expressed his kindness but a big "Thank You" to Christian!! You are a quality young man!! read more

This is probably one of the crappiest Staples stores I've been to recently. It seems like a hurricane came in, but FEMA has not come by to pick up the pieces. I noticed that much of their inventory has disappeared but not replenished. Also, there were mounds of boxes towards the exit. Actually, those boxes should not be there as they were blocking the egress. I noticed even these people walking through the entrance because the exit looked like storage. read more