Scheduled TSA pre check three times at this store. Each time they cancelled on the day or the day before. What a joke! Why offer this service if you don't want to do it. There was atleast a week between each time I tried, so they can't give me the excuse that their systems were down or some other rubbish. Terrible service. read more

Had to pick up some items for site and for someone that's not the most tech efficient, they made it incredibly easy. Something about a wall of printer toner that makes me want to go in the other direction. I brought in a pic of our printer and they did the rest from finding what I need down to how much needed/bundle price based on how much we print. Great customer service here! read more

The person doing tsa precheck stayed positive while the system was down even though the system had gone down many times that day. She processed people very quickly. She was very professional in sequencing folks by their appointment times. read more

Worst customer service ever! Manager there is unfriendly, rude snd treats the clients poorly. I attempted to return a three hundred dollar item I purchased for my mother. If you return an item one day over two weeks from purchase they refuse it. They do not disclose this policy when you make a purchase They treat you badly for even asking terrible customer service read more

I'm moving in three days (Wednesday) and just realized I needed packing tape. Due to the coronavirus, I tried to order packing tape online. Amazon wouldn't ship me the tape until Thursday. Home Depot and Office Depot both had a $45 minimum purchase for next-day delivery. (Home Depot said that due to the coronavirus, they were raising the minimum purchase price.) However, Staples went above and beyond and offered me a Tuesday delivery at no charge! The website had a letter from the CEO, stating that they would not raise prices on essential goods and services during this time, and that they were providing free delivery for all customers due to the coronavirus. I am beyond thrilled with their customer service, they are really making the world a better place! read more

The manager Adrian and staff are amazing, this is what customer service is all about, they make sure your needs are met on the first visit !!! Awesome job !!! read more

Was loving this location for the Amazon returns but the last few times I've come by the returns counter has not been staffed. Very frustrating. The store is otherwise decently stocked and convenient for picking up supplies in a pinch. read more

I have come here several times to pick up office items for work. It is always stocked, clean, and easy to get in and out . I have also used their shipping department several times. The staff is always kind and efficient! read more

Stopped in the Staples store today. Xavier - who claimed to be a manager - was at the register and wouldn't let me complete my transaction until he signed me up for "rewards" program. I guess they must get some sort of bonus for new sign ups? I was already signed up, but he claimed I wasn't. He was rude when I said I shouldn't have to sign up for anything, and when I asked to speak to a manager, Xavier claimed he was the manager at the time. Some customer service training is necessary here. Yikes. read more

I was on a rather quick timeline with a holiday print order, and the print team at this location could not have been more helpful with my order and patient with me. Aleksandr is professional, efficient and personable! I had made a mistake on my initial print submission, but Aleksandr took time and effort to quickly resolve the issue. Thank you! read more

This Staples is tucked away in a shopping center on El Camino. It's across the street from the Safeway but you need to turn in to this parking lot to get to the staples from El Camino. I came here because packing tape was stupidly expensive at CVS and Safeway. I mean Staples is a dedicated office supply store. They have a clearance section in the back with lots of random goods. read more

I got my laptop and printer here and bought a guarantee with them. Now, when I called, they tell me they do not do any laptop or printer repair. So what good was their guarantee it they don't offer service when it is needed. Their guarantee is worthless and just a way to make more money. Avoid this place! read more

Regarding Staples located at 700 El Camino, Menlo Park, watch out for a scam the manager tries to pull. The manager dashed out of his office after we finished paying for two different kinds of office chairs today and I was already loading one of them in the car. He told my wife (and later to me) that we should buy insurance for the chairs because look what happened to his office chair in only 6 months and the quality of them is no longer good. A large part of the headrest had missing "fabric." Quite an unusual place for severe wear! I asked the cashier if they have a quota to meet for selling the insurance. "Not really" - well that equals a yes. Don't fall for it. read more

Jennifer was very helpful in trying to repair a shredder that I had recently purchased and then replacing it with a new one. She was both knowledgeable and very pleasant to deal with.highly read more

Perez in the Copy and Print department is outstanding. He pays attention to details and always handles customers professionally. He is always willing to go above and beyond for customer service. We really appreciate his service. Staples in general can be slow but the team are very helpful and have the customer's best interest at hand. read more

When I need business items I go to Staples as this is the closest one to me. They give a credit if you belong to their Rewards program for turning in your printers ink cartridges to be recycled and then give you a credit voucher that expires within a couple of months. It is rather a small store, but I found the staff very helpful and can find everything I needed in less than 20 minutes. Much better experience than going to The Office Depot! read more

Staples - UFO over Staples in Menlo Park! - Shipping Centers Near Me - Menlo Park, California

This is my favorite office supply store. Although I order most of my stuff on Amazon and eBay, when I need something right now, or if I'm buying something bulky, this is my go-to place. The store associates are very friendly when greeting you and are quite knowledgeable about the location of products inside the store. It's only 2 miles from Stanford campus, making it easily bikable, but even if you don't bike the Marguerite can take you there. 90/100 read more

It's a Staples. Yay: The selection is pretty good, like most Staples. Meh: Tucked away in a hidden easy-to-miss shopping area along a congested chunk of El Camino Real. read more

I went to purchase their highly rated office chair, the Dexley. The staff was friendly and accommodating. The store was clean and orderly. And, their prices were awesome. Highly recommend going to this store for office supplies and furniture. read more

Came to ask a guy where to get a recycling bin. He told me where it was. Got my beautiful blue bin at a good price. Guy compliments my watch and we enjoy small talk over the exchange. 8/10 would bro up again. read more

Staples Menlo Park has a very good customer service, the managed Adrián is always working with customer service and he is very good because he allows me to find what my business needs quickly. I recommend this Menlo Park branch. read more

The Staples is fine, but the UPS shipping and print department is run by the laziest bunch of incompetent idiots you'll ever come across. Time in time I've gone there for the most basic simple jobs and it is nearly impossible to get anyone to help you, answer any of your questions. COMPLETELY and TOTALLY INEFFECTIVE! I've actually watched people in line throw up their hands in disgust and walk out.I will never ever use their services again. read more

This is for the online store process. Ordered a $500 buck office printer since there was no in store pickup for the item. Placed order,got conformation for delivery for next day. No printer. Called next day and asked where is printer. They don't know as order is still processing. Do you know when it will ship? Tomorrow? A month from now? Nope. Went back on line and it says printer is now out of stock. Went to Office Depot and got another printer. Called Staples to cancel and they said they can't as the order is still processing. So there is a 50/50 chance it was cancelled,but still may ship. As the acronym goes, WTF? read more

Never thought I would write a review of staples but my experience today was so great I had to share. They have the most wonderful customer service. Clean, organized and everything in stock. read more

I had ordered something online and it didn't work out. So I decided to return it in the store. Big mistake!! When I went to the Menlo Park store a young guy helped me. He wasn't sure how to process the transaction so he called over his manager. I explained the situation again and gave him the order number. I told him it didn't fit his remark it looks like it's been used. I told him I did pull out a bracket and measured it against the item. I didn't appreciate his attitude towards returning an item. He needs a class in Customer Service. This was my first and last time shopping at Staples in Menlo Park. Office Depot treats customers better when returning items that you purchase online. read more

A few days before, I entered Staples to pick up a Brother toner cartridge, and I saw this end cap displaying Christmas gifts. The cute Starbucks latte car cups looked nice so I bought two of them since they were only $14 each and came with a hot cocoa packet and then I bought one 28 ounce nicely wrapped box of butter cream chocolates. They would make nice gifts I thought. I gave one of the latte car cups to my friend and she put coffee in it but it only dribbles out it. Even when you tip it completely upside down it just drips out and does not work properly. We then took it to Starbucks in Menlo Park on Santa Cruz Ave. and the manager said this is not a real Starbucks cup it's a fake. A knockoff!!!! It doesn't even work properly. I was embarrassed and took the remaining coffee cup which was still nicely wrapped back to Staples and I also took the chocolates back thinking that they must be fake too ! Only two cashiers were working and it was quite a long time before we got served but I scrambled in my purse but could not find the darn receipt. In that case I said I would accept a store credit because I will be back here so it amounted to about $28 total. To my surprise they were willing to offer me one dollar for each item in credit since I did not have my receipt. I said ONE DOLLAR was ridiculous and that without a receipt all stores give you a store credit. The manager named Chris came and told me that was not the case with Staples and that without a receipt they would give me one dollar each for the two items. I was shocked beyond belief. A warning to anyone shopping at Staples. Keep your receipt because otherwise you get almost nothing back. I went in the car and under the seat was the receipt so I was lucky. I went back and told them they are selling fake Starbucks latte plastic tall cups and Chris the manager just smirked and said that's not his job to remove fake items! I am never ever going back there again and I urge you to go somewhere else for your office supplies. read more

Terrible. I needed to make an exchange from a few weeks before. I accidentally picked up the wrong ink size. I had my receipt and the cartridge was not opened only the box it came in. Refused to make the exchange. Really bad customer service. Well at least now I know not to buy anything from this location. read more

I just wanted to commend and thank Marco in the print and marketing department at this location. Marco was a HUGE help to me today with a project. He came up with an insanely creative solution that worked perfectly. He was patient and did not rush me and I ended up with a perfect result! Thank you, Marco. This Staples location is very lucky to have you!!! read more

The worst Staples ever....DO NOT GO! We have a start-up tech company nearby and over the last year have been going to this Staples because the location is convenient. We've bought several new high end multi-task HP printers with the Staples extended warranty. Two failed within the first 30 days at critical times (we don't print or fax much, but when we do we need reliability). We returned them and they were replaced per the Staples warranty. We asked which printer would be a more reliable replacement; we swapped for two higher priced models they suggested and within days they also failed. Staples warranty in-hand we returned only to be questioned by the manager as to what we had done to cause such a reliable HP printer to fail; again we pushed for replacements and got them. This process was repeated two more times with both printers. Each time we were questioned as to what WE had to done wrong to cause the printers to fail. BTW: each time we had to buy a new extended Staples warranty for each printer, but were told not to worry swaps would be made within a day of bringing the printer to the store. On the last visit we noticed six or more printers just like the model we bought in the return/repair bin. We were told the manager had to approve all warranty returns, and he was out for two days. Finally I got a call from the manager "Juan" and said I wanted my money back. He declined to do so, saying that their store was having too many returns on the HP printers and needed further approval. That was 30 days ago. BTW: as I'm leaving the store I watched a Staples salesmen demoing the printer model I'd bought and returned several times, saying: "this is a great printer, very reliable, best we have...". I've called my credit card company and we're trying to get the charges reversed. This location and its management are dishonest at best, they should be turned over to the CA Attorney General's office. read more

Customer service guys really need more training! Waited for 30 min then gave up and left. read more

I don't normally do this but...PLEASE! Don't buy school Supplies at Staples! I just watched the manager kick a teacher out of line because he had already but the limit of 30 notebooks once already!! WHAT!!! Staples!! You should treat teachers better than that! read more

This has got to be the best Staples store I have visited. It's clean, with almost zero items out of stock and the staff acknowledges and offers assistance unlike what you would experience at Office Depot / OfficeMax. I was actually rang up by the store manager himself Adrian. He was delightful and thanked me for my business. Awesome experience read more

If you ever need service for your computer, bring it here. My coworker's computer was getting all this ads etc... I'm not an IT person so I took it in. The IT guys were really nice. They found couple hundreds of viruses in the computer. The charge was reasonable. I dropped the computer off Friday and Tuesday, it was ready as promised. Now my machine has no problem! They also scan your computer for problems for FREE! read more

This is my first Yelp review and hilariously enough, it's for Staples, but I have to give credit where credit is due: huge shout-out to DeShawn and TekDry for saving my phone from water damage purgatory in just a couple of hours! DeShawn was also nice enough to point out that there was a grain of mochi rice stuck in my audio jack from my failed DIY fix attempt. read more

Every time I go there tends to be more staff members than customers. Yet the last time I had a hard tme finding someone to help me find... paper. That's right, all I needed was simple, lined paper. How hard can it be? Well, I checked the 3 or 4 aisles I thought would have it. Then I checked them again. Finally I tried to find a staff member and ended up waiting for the copy center employee to be free and he showed me where the paper was. The paper was certainly in one of the aisles I expected, but instead of half an aisle filled with choices of line spacing or grids or number of sheets... there was one option, hidden on the bottom shelf. I left with my paper and a lesson in how digital the world has become. read more

My last visit here was a few weeks ago. The staff is usually friendly and helpful here, and I normally give it 3-4 stars. However, on this last visit, I had an unfortunate experience, hence this poor rating. I came here to laminate a school photo for my son, which we bought from his east coast group tour. We bought one of the panoramic photos from the official photographer, unlaminated as we weren't sure what we would do with it yet. We finally decided to go get it laminated ourselves. Looking around for places that do laminating, I was happy to find that my usual Staples had laminating services, at very reasonable prices, $1.49 for a standard letter size document. I brought in the photo, and the technician placed it in an oversized laminate sheet, turned on the machine, and asked me to come back in 5 minutes as it took some time to heat up and do that laminating. Fine, I walked around the store for a few minutes. When the time came, the technician asked me to come over, then apologized that something strange happened. Our photo was damaged as the left half of the photo was half-melted with circular blotches over that half, distorting the image underneath. Fortunately, my son was in the middle of the photo where is face was unaffected, by half of his classmates on the left half are now unrecognizable. The right half of the photo came out normal though. The technician apologized for the incident and didn't charge me of course. He didn't know what happened and asked if my photo was on special paper. It was standard Kodak professional paper, which should have worked fine. I don't blame the technician, as he probably did the usual job. We don't know what really happened. I would suggest others to be cautious of the laminating service at this Staples, until they can verify that the machine is working properly. If you don't mind trying it, and if you can provide a backup to try again in case your document gets damaged (just print out another one), then fine. But if it's a costly document that can't be replaced (mine was just a $25 photo print we purchased), I would suggest getting your lamination done at another place just to be safe. read more

Was across the street from my hotel was able to get in and out and get exactly what I needed even bought a random Bluetooth headset for less than five bucks read more

Staples - Shipping Centers Near Me - Menlo Park, California

Not quite a "big-box" Staples, since it's in a strip mall on El Camino, but good enough. Went in around noon on the Sunday after Christmas, and they didn't have any of the weekly print ads available, and not all the week's specials had been labeled on the shelves, so I had to look up the specials on my phone (yay to Staples corporate for having a mobile-specific site -- it made using my phone for this tolerable even with the tiny screen). The staff were helpful with my questions, the store had the items I was looking for, and there's plenty of parking in the lot. read more

I ordered a ream of paper from Staples. Easy ordering, arrived in a day when they said it would. Only problem was, the delivery person was brain dead and left it on the driveway, in the rain. Could have walked another 10 steps and put it on the front porch. Buyer beware read more

Needed to print a memory book for my mother's funeral and Dan in the printing center was courteous and efficient. The job turned out very nice. At a stressful time Dan and Staples copy center was wonderful. read more