I came to Staples with a large number of Amazon returns. I had multiple boxes and several QR codes to process. At first, Bruno wasn't sure everything would fit into the boxes he already had open, but he was willing to give it a try. In the end, Bruno got additional boxes and made everything fit so he could accept all of my returns. He was kind, patient, and thoughtful throughout the entire process, and he worked hard to get everything completed efficiently. I really appreciated his willingness to help, especially since packaging and processing so many returns can be a lot of extra work. Thank you, Bruno, for your excellent customer service! read more

Worst place for returns, I'm always waiting a minimum of 10 minutes and struggle with the customer support. I was in the wrong line and wasn't told until after I had been there for 10 minutes. Very frustrating. read more

On Saturday I went into Staples to inquire about getting some booklets made and ran into Stephanie. She was amazing. Even with everything going on in the store, she still gave me top-tier customer service and made sure I was taken care of. It just goes to show that you never know what someone may be going through, and one act of kindness can go a long way. Stephanie's patience, professionalism, and positive attitude really stood out. She's amazing -- give her a raise! read more

Do not go. Amazon sent me there to return a parcel. All the information were confirmed and QR code printed. The flat out reject to ship it. It seems like somehow the corporate and store are not aligned on what customer service they are providing. I have to spend 30 with Amazon to re-print label to UPS and find another time to return. It's ok if you don't want to operate Amazon returns. It's not great to sign a deal and not honor it and impact customers. read more

They arbitrarily close accepting Amazon returns, so I wouldn't recommend for that. Plus the line always takes a long time

I am a loyal (paying) customer of Staples but on this occasion I came in to drop off an Amazon return. I stood at the designated "returns" counter and waited while the clerk waited on a line of customers across the way, including several who got in line after I did. Eventually I went to this other line and when I got to the front the clerk told me to go stand at the other side, because it is "Staples' policy" to "prioritize paying customers". He was very rude about it. There were also several other Staples employees standing around in other areas doing nothing. Crazy, does Staples think I will ever be back again to spend money on product? Come on Staples, change your policy or at least train your employees on providing good customer service. read more

Great help !! Store has lots of products and it seems to be always well stocked. People are helpful. Convenient location and lots of parking

Do NOT print large format documents here. They are terrible and don't know how to print Blueprints. Save your self the trouble. read more

1. Received a $30 coupon in the mail. 2. Placed a $60 minimum order which ended up costing $45. 3. Was then double charged for 2 orders on my credit card. 4. At present, wasted 30 minutes with their lousy website and customer service wasting more of my time than that coupon was worth. Hence Forward, AVOIDING ALL STAPLES coupons and offers to avoid getting SCAMMED read more

Very unhelpful and some of the staff is extremely unprofessional. It is hard to understand, frankly. Are they too short staffed? Dunno. Maybe other locations are better. read more

Its like a candy store, but for pens and art supplies. LOL We love staples for all our work needs. They always have what you want and are very nice customer servicewise. read more

This place is totally understaffed. It's a huge retail store from Menlo Park but there's just a handful of people here and you can expect way a very long time to get any kind of service. read more

Sadly, I had a bad egg today. I tried to get the copier to work. When I asked for his help, he seems so upset that I stopped him from working on a print order. While I know we are all human, that's your job, you're suppose to answer and help us. Or ask for help than be upset read more

Just had the most unfortunate encounter with Teresa. I lost my voice and I told her I cannot talk, and she made a snarky comment about how it seems like I can talk just fine and I should respond to her when she told me something. The person next to me scoffed at Teresa's response because it was so uncalled for - so rude and unprofessional! read more

Went in today to grab a quick order with my toddler and I couldn't find something and I asked a lady with glasses at the counter what the code was for the bathroom for my daughter and she immediately cuts me off "we don't give out the code and it ain't working" I said okkkk. I was fine just walked away then I was having trouble something for awhile so I asked the same lady where I can find it and cuts me off again " I'm on lunch sorry" I usually don't write reviews but was just completely disrespectful to my daughter and me. Customer service really needs improvement. read more

Customer service is rude. Specially if you're returning from Amazon. They will make you wait for a long time and they will not treat you as a customer. I was there first and the agent will attend to each and every other customer and even wait for a customer coming in and attend to that person first. Customer will say I was there first but the agent will say it's ok it's just Amazon return. read more

Best passport photo experience I've ever had. I think I was in and out within 5 minutes (perfect when your running late to the passport appointment) and the photo quality was decent. They use a light box type background and my undereye bags were perfectly highlighted. Jokes aside, this was way better than my typical drug store passport photo experience. Note for those looking to have a digital and physical copy, they offer both. The photos are overpriced but that's inherent to passport photos in general. Price was on par with CVS and Walgreens. read more

Staples (700 El Camino Real, Menlo Park): A Disappointing Experience I waited over 24 hours to write this review, giving myself time to calm down, but even now, my frustration with my experience remains strong. I visited Staples for passport photos on Sunday, arriving at 5:07 PM (well before their 6 PM closing time). I was second in line at the printing department. However, from the moment before it was my turn, the employee's attitude was dismissive and unprofessional. He looked at his watch repeatedly, and he sighed when I told him my request, then led me to the photo area with reluctance. When I asked for a mirror--something reasonable, given that passport photos last a decade--he didn't have one. Instead, he seemed annoyed when I asked for a moment to prepare. When he took my photo, he neither showed me the image nor asked for my approval. Instead, he printed it immediately. The result? My shirt was lopsided, and the photo was unflattering, looking like a criminal, leaving me incredibly dissatisfied. I walked into Staples in a good mood and left feeling frustrated and disrespected. The next day, I went to UPS on Bryant St. in Palo Alto to retake my passport photo. The contrast in service was astonishing. The staff at UPS were courteous, accommodating, and professional. They even showed me the photo and ensured I was happy with it before printing--and it was cheaper, too! Staples, this experience was unacceptable. Customer service should be a priority, not an afterthought. I won't be returning for passport photos/printing department-- but I have to be fair that I had a good experience in the other department. read more

I shop at this store a few times a year and have used most of their services including dropping off returns, purchasing school supplies, getting passport photos, and print/copying/scanning documents. I've had consistently friendly service and have grown to appreciate the retro feel of the store. Today I went in for scanning/printing help and worked with Alex. He was the only person behind the counter, juggling returns at the same time. I had a large, complicated order. He was kind, patient, informative and very helpful. He worked hard to get my order done quickly and got every detail right. Thank you, Alex! read more

Wow. Customer service is rough in this location. They take Amazon packages but hate you for it. Rude manager as well. I guess I'll get my supplies elsewhere. read more

Came to this staples to do an Amazon/ Express return. Apparently they only allow you to do 3 returns a day because "she was the only one working and they are doing the returns as a courtesy " (her words). Unfortunately, I had more than 3 returns...not from this area and there aren't a lot of staples left, so had I known about the 3 returns rule they have I wouldn't have chosen to come to this staples. Won't be coming back here to return things again. read more

This place is basic. Bad tone, terrible expression and overall 2 dismissive attitudes in 1 trip = BASIC. I was sent "over there..." and to the Amazon counter with my return. The lady at the counter turned me me, "If you would've said "store return", you would've been helped." So, I went back and said, "I have a store return," which prompted a blank stare, a stutter, and a whole lot of shock. Did I mention this place is basic? "Returns" are a basic store transaction. Amazon and Staples are 2 different entities in this place unlike a UPS. Or, everyone who works here could handle returns no matter if it's for the Staples or not. read more

Honestly, it's my fault for ordering a print job again from this Staples after I had such a bad experience the first time but here we are. Absolutely do NOT get anything important printed at this Staples. I had designed wedding Save the Dates on Canva and there was an option to pick up at the local staples which seemed perfect...terrible idea. The picture came out significantly darker than the picture was line (and I have since gotten that same picture printed at Walgreens and CVS and confirmed that the staples printing was the issue..not my picture). The second time I wanted to pick up my wedding welcome sign. Got there at 4:25 pm on a Sunday. I was told that the Printer guy was on his "lunch break" and would be back in 10 minutes. The employees absolutely insisted that he was the only person capable of handing me the poster that I had already pre-paid for and had received an email stating that it was ready for pickup. What a joke. Save yourself time and money and avoid this staples for any printing needs at all costs. Biggest rip off ever. read more

Made the Right Choice Out of the box, Set this HP printer up literally in minutes on phone then Samsung laptop. Pretty good for an old lady! Struggled with old Cannon Pixma printer for years having ink dry out and losing bluetoorh connection, printer abrasion. Today after discovering how old the thing really was, decided to recycle. Ordered printer from Amazon & Found Staples was close by with electronics recycling. At Menlo Park Staples Store talked to very knowledgeable manager, Aron..bald..nice looking...about printers and realized I bought the wrong thing as black & white, laser printer with ink powder, just toner, would suit my use.Plus, the inexpensive printer I chose myself only connected to phone not laptop which did not work for me as an executor for family trust. Go to Staples, talk to staff, buy printer in person, recycle old electronics. read more

Staples - HP laser Jet M140we printer attached to Sansung Windows 11 Laptop - Shipping Centers Near Me - Menlo Park, California

This place, while convenient, is often stuffy. If you plan on printing from here, be sure to send things to yourself beforehand because the WiFi is not strong, and you will have little to no reception. They have all your office needs including snacks. It can be a bit more expensive than what I'd like but they have what you need. Do yourself a favor and avoid this area during rush hour traffic. It is madness. read more

I purchased air canister's and for three canisters it cost close to $50.00 and that's wayyyy too much. You should offer a Seniors discount.

Called this staples at 3:50 pm to ask if a product was in stock and they confirmed it was. Drove 30 min to get there at 4:20 and this lady "Teresa" just rudely told me and another patron that it was closed already even though the website said they closed at 5:00pm. There was no explanation and we were very confused since they seem to be helping other customers still and the doors were wide open. We checked the signs outside - they said close at 5 pm. I went back in to ask more clarification but I couldn't get a word in. She seems mad she's working "late" on Easter Sunday and her kids are waiting for her and that she doesn't want to be there anymore at that time. I tried to explain I just needed to pick up the item I called over for and leave but no, more rude remarks from her. I will try my best to avoid Staples in the future and will warn everyone I know how they treat their customers. read more

The short lady with glasses at the register mean and the guy cutting pictures up was cool I just let home do his thing until he wanted to help me out. Yea but no the register lady acts like shes working hard. I went to return a package and I was gonna ask a question but she didn't give me a chance to speak. She said " returns over there where it says package returns" then went back on her phone. Who ruined her day man... 1 star because that lady read more

I've been here a few times for purchases and once for the TSA PRE work that has a service centre in the back of the shop. Some callouts 1. Staff here is fairly friendly and helpful 2. Inventory is usually up to the mark 3. They've got ample parking space right in front of the shop. 4. Customer service for returns is easy and simple. read more

I created my holiday cards online & picked up in store next day! Diana & the store manager was professional and efficient. Best service @ any staples I've been too. I have two donut shops, and asked about their printing services & and if their prices were competitive. The store manager told me the prices are competitively priced & turn around time is usually 48-72 hrs on most promo items. Well, this beats the online services that I always use cause I have to wait for shipping or pay xtra to expedite orders. Will come back to try out their printing services soon. Highly recommend this location! read more

Staples - Holiday cards - Shipping Centers Near Me - Menlo Park, California

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I ordered a box of copy paper. So far they have missed three promised delivery dates.

Good quick copies. Friendly helpful smiling services. Answer all your questions Etc etc etc

Devin held this store together on a Sunday! I came in for a passport photo and he was the only employee in the store handling two customers at checkout, one with a return, someone at the self service printer, and me. His attitude was so positive despite clearly being short staffed, and his flawless execution bouncing from one customer to the next almost made it seem like were three employees there. There were not. There was just Devin, who did the work of at least the employees. Thanks for killing it! All salespeople should be like you. read more

The two men who helped me with printer was very nice. The guy who checked me out didn't tell me about $5 off if I downloaded the app .. didn't even ask for me to set up an account when the first two numbers didn't work.. the guy who helped get the printer toner for me had stated hey, did you give her $5 off for downloading the app? .. I thought that was nice and he was helpful. But the cashier was too late so I figured I use it for a print However there was an African American man in the copy print section who when I got there took a minute to acknowledge me. Whatever that was on the computer was more important. Waited patiently he then said do you have a pick up-- I said, no a question he then said (sitting from the computer) .. ok? .. as if I were supposed to shout my question to where he was because he was too lazy to walk over to me and greet me as a customer. I walked away! --- UPDATE: 12/02 Connie & Amanda were so helpful. I returned the first item I got and Amanda helped me get everything I needed. Connie was super sweet & she helped me set up a rewards program (: yay! Thank you read more

Scheduled TSA pre check three times at this store. Each time they cancelled on the day or the day before. What a joke! Why offer this service if you don't want to do it. There was atleast a week between each time I tried, so they can't give me the excuse that their systems were down or some other rubbish. Terrible service. read more

Had to pick up some items for site and for someone that's not the most tech efficient, they made it incredibly easy. Something about a wall of printer toner that makes me want to go in the other direction. I brought in a pic of our printer and they did the rest from finding what I need down to how much needed/bundle price based on how much we print. Great customer service here! read more

I come here every year to get my custom holiday cards. I use the groupon deal which is only $8 for 25 cards and pick up in store to save on shipping. It's the best deal out there! I've gotten cards from Shutterfly, tiny prints, Costco in previous years for different occasions and the Staples Groupon deal is the best one. The print quality is great too for the price. I don't really need to have the prettiest cards. I bet most people I send one to will probably look at it for 3 seconds and throw it into the recycle bin anyways. I customized with a template on their website. There are plenty of designs to choose from. An area of improvement is the photo upload tool isn't the most sophisticated. For example, you can't re-center the photo to your liking. It takes me twice as long to create the final product since I have to do a bit of ghetto photo editing in paint then trial/error as I don't have a better picture editing tool. The order was ready earlier than expected. The shopping strip this place is in has plenty of parking. Picking up was easy. No complains! Very happy with the final product and service! read more

The person doing tsa precheck stayed positive while the system was down even though the system had gone down many times that day. She processed people very quickly. She was very professional in sequencing folks by their appointment times. read more

Worst customer service ever! Manager there is unfriendly, rude snd treats the clients poorly. I attempted to return a three hundred dollar item I purchased for my mother. If you return an item one day over two weeks from purchase they refuse it. They do not disclose this policy when you make a purchase They treat you badly for even asking terrible customer service read more

The manager Adrian and staff are amazing, this is what customer service is all about, they make sure your needs are met on the first visit !!! Awesome job !!! read more