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Copymaking services

Device support or repair

Mobile phone support

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Staples employee smoking outside of the entrance, but has zero time to assist.
Terrica P.

The only reason this review is getting a one star is because I couldn't leave this review without leaving a star rating. I went to this location only because I was in the area for work and had a time sensitive situation that I was dealing with. When I arrived at the store I noticed an employee standing out front fairly close to the entrance smoking a cigarette. To each their own. If Staples policy allows employees to take smoke breaks out front where customers not only can see, but have to walk through the billow of smoke to enter the store than so be it. As I entered the store I noticed that there wasn't an employee in sight. Please note there was a gentleman standing at checkout waiting for the long lost employees to return from who knows where. I was standing at the printing services counter looking bewildered that there was still not an employee in sight. Just then I saw the woman from outside peak around through the window (cigarette hanging from her lips) inside at me. She proceeded to make her way inside (no hand washing/sanitizing happening) and rudely says to me, "You picking something up?" I explained to her that I wasn't that I needed something faxed from my email to a client and that it was very important and time sensitive. She points over to a corner and says, "Oh handle that yourself." I just stood there. Looking at her as if she had snakes coming from her head instead of hair. It took me a moment to wrap my head around the audacity along with process the level of unprofessional customer service I was encountering. I managed somehow to kindly said to her, "Oh, I apologize, I typically do this at home or at my hometown location. I'm not familiar with how that process works. Is there not a way I can forward the email to you and have you fax the documents?" Not surprisingly and most certainty without breaking character she replies (while once again referring back to the corner of doom), "Nope, its right over there." My fuse it about to blow. I walk over to the "corner of doom" and then realize that I am suppose to be emailing these papers to staples (do at my store too and they take care of absolutely everything from that point) waiting for a passcode, entering passcode into the copy machine, because yes I have to pay to print them and then pay to fax So, this now time sensitivity documentation that needs to be sent out PRONTO is still sitting in my inbox. I am decide that I will go outside to collect myself, search for signal and get in touch with my clients. As I am walking out I am frantically dialing my clients to let them know how much I apologize for the delay but assure them I'm working as diligently as I can and as I look to my left.....THIS IS WHAT I SEE........she was ALREADY back outside smoking AGAIN. I've had enough! This is terrible customer service. Furthermore, the lack of pride in her work or the company she represents is appalling.

My flyers were done great!
Teresa K.

I go to the COPY & PRINT and Alex, Jacob, and Tee have all helped me with my BOOTY RUN/WALK for Colon Cancer Awareness flyers, sign-up sheets sponsor/donor letters and all three have went out of their way to make sure I was satisfied. (Allison helped me for last years race.) Thank you for all your kindness & professionalism in making these awesome posters that mean so much to me!

Nice location

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6 months ago

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2 years ago

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5 months ago

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7 months ago

Ryan helped me out. She was very nice and patient. Thank u Ryan!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!

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3 years ago

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2 years ago

Extremely rude customer service and manager was no help when I mentioned my complaint to him. I will not be returning here.

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3 years ago

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7 years ago

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6 years ago

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4 years ago

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11 years ago

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10 years ago

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7 years ago

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8 years ago

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11 years ago

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13 years ago

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11 years ago

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10 years ago

EasyTechs, Spencer, Austin and Janeen are awesome! I highly recommend and will return for future computer services.

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10 years ago

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Ask the Community - Staples

Review Highlights - Staples

It had literally been the '90s the last time I used a copy machine and I think Rodrigo sensed my hesitation and immediately began to coach me through it

Mentioned in 2 reviews

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iFixandRepair

iFixandRepair

(21 reviews)

$

My woman wrote this and went in on December 17th:…read more "I went to go to the store to get my phone fixed The store manager/owner at the store personally took my case and said that there was something wrong with my battery. I said ok how much would it be? and he told me the price which was $99. I paid him the price and came back the next day to get my phone. During the process of him fixing my phone he cracked my screen. He apologized and said he would fix it for free ( which i understood completely by the way. i know things happen) but he told me I would have to pay an additional $16( which turned out to be around $24 with tax) for the screen replacement but the labor would be free. i said ok and he "fixed" the screen HOWEVER as soon as i left the store I was still having problems with my battery. I called him right away ( about 10-15 minutes later) he told me that it is ok and that there was something wrong with my charging port too( which I thought was strange because why didnt he tell me that when I brought phone in, right?) but he said I could fix that at a later date i said "ok" THEN about a week or so later, My ENTIRE SCREEN goes black and I cannot use my phone, as well as having the battery issues i had from before. I entered the store AGAIN. I was out of town when this happened and as you may know this can be very dangerous traveling/being on vacation without a way to communicate with anyone. I was STILL trying to be understanding so I came into the store after my vacation, and politely asked for a refund because my screen was broken, my battery wasnt working AND for the inconvenience of having me come back and forth to see him and having no telephone. He said and i quote "I did the service for you maam we do not do refunds" I couldn't believe what I was hearing, he may have "done the service" but this "service" left me with a HUGE NEW phone bill to pay as well as so many inconveniences AND STILL LEFT ME WITH THE SAME PROBLEM I HAD BEFORE I WENT IN AND THEN SOME. but yet he was NOT understandable and REFUSED to give me a refund. He said there was a warranty on it and he could fix the screen still and THEN he ADMITTED to giving me a faulty battery instead of the apple battery and thats why my screen went black. I said "ok" I then saw one of his posters for yelp about a review which I am typing up for you to read as we speak, BE WARNED."

I had my screen fixed here and I'm really happy with the service. The repair was done quickly, and…read morethe staff was very kind and professional. Great customer service and fair pricing. Definitely recommend!

Staples - copyshops - Updated May 2026

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