This is honestly the best UPS Store I've ever been to. I've never left a review before, but after my experience today I felt like I should. Ryan (I think that was his name) was super patient, friendly, and professional the entire time. The store was busy and he was handling everything by himself, but he kept things moving. At one point a customer was clearly upset about a return and was getting pretty short with him, but he stayed calm, explained things politely, and didn't let it turn into an argument. He handled it way better than most people would. After seeing how he handled a few situations, I wouldn't be surprised if some of the negative reviews were just people being frustrated in the moment. The store could definitely use more staff, but he handled it really well. I'll definitely be back. read more

Even when they're busy, the staff does their best to accommodate and get everybody through quickly.

Loved this store for over 3 yrs. Then everyone there was gone and all new people. The new gentleman was not the smartest pencil or they did no training for him. Three different occasions I had to ask him to plz review that again for I ship often to this address. He did and all came out as expected. Several times you go in and although there is no line, you are having to wait quite awhile due to a few reasons. Realizing there are days when the huge bins are full, they need to get done and out. However, waiting until the entire bin is done is not right. Maybe they should not ignore it until the end and do it in pieces through out the day? Its not horrible, but the previous staff was much better imo read more

I was treated very poorly today at this location. When I arrived, I was having an issue printing shipping labels at home, especially for international packages. I went in specifically to ask for help and understand why the label wasn't printing or why the shipment wouldn't process. The employee who assisted me was snapping at me, interrupting me, and repeatedly saying he didn't understand what I meant. His tone was condescending and dismissive, and instead of trying to clarify, he cut me off and made it seem as if I wasn't explaining things clearly. When I asked a question about the shipping company I normally use, he responded with, "Oh, I don't know what that is! Sorry!" in a tone that made it clear he wasn't even trying to understand. Then he said, "Let me give you a quote so I don't waste your time," and quoted me $200 for a 6 oz package. I told him I could ship that much cheaper through the post office, and he replied, "That is impossible," even though I have shipped the same type of package many times. The whole reason I came to the store was to get help with the app, not to be talked down to. Unfortunately, I made the mistake of returning to speak with the manager, bringing my $20 proof of shipment from the post office. She treated me the same way--dismissing what I said, believing only her employee, and making it clear through her words and expression that she didn't believe me. She didn't have the full picture but acted as if the matter was already decided. Here is my point: I came in already frustrated because I needed help, but I left feeling even worse--twice. I received the worst customer service I have ever experienced in my life. I couldn't help but feel that maybe it was because I have an accent. I never complain about businesses or managers, but this was truly unacceptable. For me to be this upset, there was a real reason. read more

A Shining Example of Outstanding Customer Service I am always greeted with professionalism and a genuine willingness to assist. The UPS customer service team is knowledgeable, responsive, and goes the extra mile to ensure that my inquiries are addressed promptly and efficiently. Recently, I worked with Walter to re-order business cards. He quoted me a price, and I said, "Let's do it!" I left satisfied and excited. A few days later, I received an email from Walter stating he had made a mistake in his quoted price. He was proactive in letting me know immediately, he took accountability for his honest mistake, and then he was only going to make me pay his quoted price, not the actual cost of the business cards. I appreciated this entire transaction. Thank you, Walter. UPS is fortunate to have a Store Manager like you. read more

I have come here on several occasions. Always greeted with a smile. Very friendly and helpful staff!

Staff was efficient, and courteous. Oh, and he was masked. There were marked social distance points on the floor. Store was clean and neat, well lit. Parking was easy. Conveniently located. read more

The staff at this store are always helpful and courteous even during their busiest times.

So professional, so quick with service and advice on packaging and shipping. Handles returns from online shopping expertly. Worth a drive if you are not close. read more

New management- taken a HUGE step backwards. We have had a mailbox there for MANY years and now are contemplating changing our business and personal address because of the new poor ownership. :-(. It is a shame, they used to be amazing. read more

Went in for an Amazon return, took about 30 seconds to get it done so the staff there know what they're doing. Thanks for the help u guys r the best. read more

Hands down the best ups store in the brevard area. They are not only accommodating, but will help our in anyway and go out of their way and know the true meaning of customer service read more

The staff here is very friendly and helpful. I was able to ship a package easily and at a very good price. The also provide many other services for your business like a po box. read more

The staff was friendly and we did not have to wait on line. The only issue was that the present I was sending could not be delivered on the desired date because the shipping price cost would be twice as much. Here's some coupons for UPS: http://www.theupsstore.com/survey/Documents/coupons.pdf read more

Lexi was able to help me ship my package with ease, I normally hate interfacing with customer service people but the staff and their smiling faces made me want to return and ship many more packages. read more

Love this location. Very professional and friendly staff that makes you feel very welcome. They provide many services such as mailboxes with physical addresses, notary, fingerprints, fax etc. Great shipping rates, and expert packers! I definitely recommend this location to anyone looking to ship, or looking for other services! read more

UPS Store #2448 7777 N Wickham Rd, STE #12 Melbourne, FL 32940-7979 packaged a cedar hope chest that belonged to my grandmother. The salesman said he would have no trouble packaging the chest for a safe trip across the country. The chest is more than 100 years old. The store charged $328.08 to package and ship the chest UPS ground from Melbourne, FL, to Sacramento, CA. When the box arrived in Sacramento it had visible signs of having been roughly handled. Upon opening the package we found the packaging to be grossly inadequate, mostly remnants of various packing material tucked in the sides of the box. The chest was not wrapped in any padding. The chest had been damaged on both ends and one caster knocked off. Photos of the damage and the repair work can be viewed at https://plus.google.com/photos/108083271442549255231/albums/5751096775956948513 The restoration of the hope chest will cost more than $250 read more