Guy was super nice. affordable screen fix for iPhone 15 pro max. Only took 30 minutesread more

yesterday I was in coco Walmart store and bought a cover for my IPhone. I told the guy what kind of…read morecharger I have and to make sure the cover allows me to charge my phone on existing charger. He started to talk about magnets, I told him I don't want a new charger only a cover that fits my phone and he sold me this cover for $25. when I came home I noticed that my phone could not be charged with this cover on. I drove back to the store and asked for a refund but the guy told me NO. Why sell me a cover that will not work wit me charger when I specified what I wanted. I find this business policy ridiculous and not the norm in most all stores in the the USA

My woman wrote this and went in on December 17th:…read more "I went to go to the store to get my phone fixed The store manager/owner at the store personally took my case and said that there was something wrong with my battery. I said ok how much would it be? and he told me the price which was $99. I paid him the price and came back the next day to get my phone. During the process of him fixing my phone he cracked my screen. He apologized and said he would fix it for free ( which i understood completely by the way. i know things happen) but he told me I would have to pay an additional $16( which turned out to be around $24 with tax) for the screen replacement but the labor would be free. i said ok and he "fixed" the screen HOWEVER as soon as i left the store I was still having problems with my battery. I called him right away ( about 10-15 minutes later) he told me that it is ok and that there was something wrong with my charging port too( which I thought was strange because why didnt he tell me that when I brought phone in, right?) but he said I could fix that at a later date i said "ok" THEN about a week or so later, My ENTIRE SCREEN goes black and I cannot use my phone, as well as having the battery issues i had from before. I entered the store AGAIN. I was out of town when this happened and as you may know this can be very dangerous traveling/being on vacation without a way to communicate with anyone. I was STILL trying to be understanding so I came into the store after my vacation, and politely asked for a refund because my screen was broken, my battery wasnt working AND for the inconvenience of having me come back and forth to see him and having no telephone. He said and i quote "I did the service for you maam we do not do refunds" I couldn't believe what I was hearing, he may have "done the service" but this "service" left me with a HUGE NEW phone bill to pay as well as so many inconveniences AND STILL LEFT ME WITH THE SAME PROBLEM I HAD BEFORE I WENT IN AND THEN SOME. but yet he was NOT understandable and REFUSED to give me a refund. He said there was a warranty on it and he could fix the screen still and THEN he ADMITTED to giving me a faulty battery instead of the apple battery and thats why my screen went black. I said "ok" I then saw one of his posters for yelp about a review which I am typing up for you to read as we speak, BE WARNED."

I had my screen fixed here and I'm really happy with the service. The repair was done quickly, and…read morethe staff was very kind and professional. Great customer service and fair pricing. Definitely recommend!

Very rude and didn't fix the phone properly. Rip off. Don't ever go there at all. They installed…read morethe used parts.

This place is a JOKE. Brought a PlayStation 4 in because I heard something loose inside and was not…read moreable to put in a DVD and was told someone would reach out to me in 2-3 days. They did not. I had to constantly call for an update. I then went in to pick it up after I told them I wanted the repair made luckily the person checked it again before I paid and of course it wasn't done, they lost my the and then was told it wasn't done after I got a phone call saying it was!!! They then said they would be ordering the part and doing the repair. I got a call like a week later saying it was ready for pick up, I paid $160 to have the disk drive repaired and it doesn't even work!!!!!!!!! It has been in their care for a month!! I would not recommend taking any electronics here this place is a joke and so are the employees.

I went to get a phone screen repair and they charged me $200 just to make it worse. The screen is…read morevery glitchy and often flickers. Many times when I turn it on the brightness starts at an extremely low level and you can barely see anything except bubbles underneath the screen. When it isn't doing that, the brightness only goes down to about 3/4 the darkness it could before. My screen is either way too dark to see or so bright that it hurts my eyes. I wish I had just kept the cracked screen and would not recommend coming here for repairs. The worker was nice but my experience is overshadowed by the poor quality or the screen.

I've brought my iPad here on several occasions and have always been helped in a professional and…read morepleasant manner. I would definitely recommend them to anyone who has a problem with their electronic devices. I have had different techs and they are all the same in their helpful experience.

This is a metro pcs store also. I bought a groupon and called to ask for sat hours and could we get…read morethe phone fixed while waiting. We were told to just come on in so we drove the 40 min drive that afternoon. Upon arrival we are told the guy that does the repair wasn't in but would be in at noon on Sunday. Ok, kinda upset but said we would return Sunday. Did the drive again back to the store, that's not open. I wait for a few more minutes and met Jason at the front door, who tells me they don't open till 1230! When I asked him about the time we were told to come, he states "do you make my schedule"! What! Why I came back at 1230 I still don't understand but I did and was then told to come back at 230 because he had a dead animal in the building and he needed to take care of it. Either this is a really crappy business or I pissed off the kid at the door and he didn't want to fix it. Either way, give your business somewhere else.

From the owner: We specialize in phone repairs and unlocks. We are also a…read moreLicensed Metro By T-Mobile store.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

This husband wife team have helped me at least 20 times in the last few years. I moved here b4 the…read moreplandemic and this has been my Go-To for phone or computer sales and repair. And! They have scrubbed old computers to repair and worked great! Oh! And PS5. Yea, gaming, tons- TONS of gently loved phones , lol. Yea, I've bought 4 or 5 phones, and had repairs. Cracked screens, I'm telling you- this IS the place. Right off Babcock, not far from hospital and tech companies. Behind Tropical Smoothie. Easy. Friendly, like family friendly. Not expensive. Never had a problem.

We bought an iPhone a month and two weeks ago, and then the screen started malfunctioning. When we…read morewent to purchase it, we were told it came with a three-month warranty. The wife of the man who repairs the phones kept her head down, staring at her own phone, while telling us that the warranty did not cover the specific issue with the device. Since she offered no further details and showed absolutely no empathy toward us, we felt she was simply trying to dodge the situation to avoid taking responsibility. I know it is just a material object, but God sees her heart,and she knows full well that she acted wrongly by avoiding our gaze so she wouldn't have to answer honestly. You can laugh about it now; that's fine.