This is to inform you what happened to me at your Liberia Rd. Manassas, Virginia store on June 19, 2025. It was the worst customer service experience I've ever had in my 62 years. I ordered a plastic chair mat the night before through your online store. $19 of my rewards was applied to the purchase of which I paid the additional $11.65. The item was to arrive the next day and I would receive an email when it did. On June 19, I received that email and clicked on the button within the email to notify customer service that I was on my way. It said it would be up front to pick up within the hour. When I arrived, a young woman with long magenta-dyed hair went to the back of the store to retrieve the item. I waited nearly 15 minutes when I asked the young man at the service desk what was taking so long. Apparently the item was behind or blocked by some items in the back warehouse. When she came out to finally tell me, her attitude from the very start was condescending and dismissive. I suggested that she have the guy move the boxes if she could not. She said she'd get her manager. About another 20 minutes went by before the two switched roles and he went to retrieve the item. At one point I asked if he could show me how bad the item was stuck in the warehouse so maybe I could come back at a later time. I was shocked when he said, "If you come back here I'd have to call the police." That was totally uncalled for. I was just trying to assess the situation since it seemed odd that they had the item but couldn't get it for me. Another 10 minutes went by and he brought out a different kind of chair mat than I ordered, said that they could not find the model I ordered, even though the night before online it said 53 were available. We went to the register and I suggested that they scan the barcode in my email to make sure they were actually looking for the correct item. They never did. At this point it went downhill further. The woman met me at the cash register and we proceeded with a refund. She asked me to stop videotaping, which I started earlier when I could see this was getting out of hand. When the camera was off, she laid into me with such viciousness, at one point saying, "Oh, this is nothing," like her job meant nothing. And, "You see what's going on on TV right now!" It was like she was insinuating that I had something to do with ICE deportations. It was weird, and several customers looked on in shock. I requested a full refund because at this point I no longer want to shop at Staples. I was polite when I left but I could not believe how I was treated. A woman who witnessed what had happened met me at McDonald's nearby and told me she was so sorry I went through that. This whole experience lasted 45-50 minutes. What the Staples employee should have told me was they had the item and politely ask me to come back when they could access it. Even then, though, according to them, they DIDN'T have the item. So, so many problems with your system that caused this mess. And at no time did I get to speak to a manager. Awful experience. The woman needs to reprimanded or fired. I have a 10-minute video in which you can see her condescending attitude and me waiting. Victor read more

Staples - Staples employees in Manassas, VA. - Shipping Centers Near Me - Manassas, Virginia

On a plus note not too busy. Parking lot works, although caution for the sharp turns/blind spots. I like this and all Staples, for their competitive printer ink prices. Liquid gold so save some money here. School supplies Heaven. Love the bargains. The employees are pleasant and helpful. Also this is a clean and organized store. There is some disappointment with their limited technology devices, and the prices are higher quite frequently. Can't win them all, but wish they'd step it up in this category. This is a fairly good store, and they also sell office/business supplies at a reasonable cost. read more

Thank you to the nice lady who printed my business card, called me to let me know the way I laid it out would result in an uneven product. It was my mistake and I re-did the master. It looked so nice and the price was very good, so I actually ordered a second batch, one for industry conventions and one for more general use. Order #6946395397. read more

If I could, I would give this experience a zero rating. I went to Staples at 135th St in Overland Park for an Amazon return and the man who helped me was horrible. He tried to refuse the item because it was a comforter that he said was too big to fit in their plastic bag for returns. I refused to go elsewhere, and did his job for him, fitting the comforter in the plastic bag. He claimed he couldn't fit the comforter in the shipping box but in actuality, he didn't want to have to get a new box for the item. This same man has been rude in the past and if I can avoid going to this Staples for Amazon returns in the future, I will. read more

Staples - 9890 Liberia Ave - Manassas, VA 20110 Looking for stel​lar customer service be sure to connect with the Staples Store Manager, energetic James. James is the one to get the job done, and/or point you in the right direction if the immediate solution is not in front of you. Now, for Staples Human Resource Management to hire or clone that energy to fellow staff members. read more

It is 8:20 am on a Thursday and the store is closed. Hrs of operations say they open at 8 am on weekdays. read more

Staples - Shipping Centers Near Me - Manassas, Virginia

If I could give them zero stars I would!!!!! The store manager Dawn and the cashier Kaylee are the worst examples of customer service, ever!!!! I bought my daughter here to buy a Square contactless payment system. Unfortunately after waiting about 15 minutes for Dawn to go to the back and retrieve the item we are able to purchase it. On our way to the car we noticed that the box had already been opened and both seals top and bottom were already busted. The person who had it previously was even nice enough to write the passcode they chose in the inside of the box. Tell me why we are reselling open box items as if they are brand new??? I'll wait.... We go back inside to see if they have another one and we wait yet again for Dawn to get another one. She brings another one and low and behold this box the seal was busted at the top and bottom.. I bring this to Dawn's attention as she begins to argue with me that the bottom seal was not broken!!! How is this when the box popped right open???? So I ask Dawn if they actually have one that the seal is not broken on and she responds that the seals are not the best.... well Dawn that was not my question. So I asked again, do you have one in the back that has never been opened, to which she responds no. So I advised her that we would like our money back. We go to the register to wait for Kaylee to finish the transaction with another customer as she proceeds to open the box and mumble under her breath " everything's in the box and there's nothing even wrong with it." Oh yeah, so I spoke up and said even with all the pieces in the box the seal should not be broken and that is the issue.. bring on the crickets....... she quietly process the return and we left the store. The level of rudeness that took place during this transaction was the worst. So much for the manager setting the example for the employees to model. Shout out to the two young men who offered to help us initially but could not because the item had to be retrieved by the manager. Epic customer service fail......epic fail........ read more

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Have never been to this Staples and I feel a litte bad about the rating I'm giving because of TSA Pre Service ... but Staples did invite them in. We came in as a TSA Pre walk-in and understood that the appointments take priority. Andrew was sitting there doing nothing, clearly just monkeying around on the computer. There was no line, his little booth-thing was empty. He was looking at the screen, not typing or otherwise. We announced ourselves, he looked surprised. He started into an "it's the end of the day, I can't do anything" spiel, and then stopped himself and asked if we had an appointment. It was clear he wanted to leave early. I asked Andrew if the process took a long time and he said no it took only five minutes. and indeed he was correct, I managed to talk him into processing me and it did take roughly 5 minutes. An appointment came in, another 5 min. But then he refused to see anyone in the rest of my family even though there was a half an hour left in the day. I would understand if he was up to his eyeballs in reports, analysis, or even closing up shop. But it was clear that Andrew does trained monkey work (repetitive, brainless, decision-free tasks) that just involves one 5 min appointment after the other. So here is the rub... this is what I will think about when I see this Staples... the monkey that inconvenienced my wife and daughter who both took the time to come completely prepared with all necessary paperwork to make it easy for the silly simian. I wonder if when we walked in, Andrew was generating fake appointments for his location, who would of course become no-shows, so he could cut out early... and THAT is maybe why he looked so surprised when we came in, and then defended with "do you have an appointment". Because he *knew* we couldn't have an appointment as he filled the appointments up himself? read more

Came here for TSA Pre screening. Completed online questionnaires and received an appointment time. Trouble was that two other people received the same time. read more

Went in to Staples today... the cashier wreaked of alcohol. Tried to speak to a Manager. Was told their Manager was on vacation and they didn't know when he would be back. The service was fine... just feel like their associates shouldn't smell like booze. read more

I spoke to someone over the phone about paper shredding services, and they were super friendly and nice...which encouraged me to come to this location, thinking the customer service would be decent. Unfortunately, everyone I encountered was surly and irritated by my presence or confused at the fact that I was in the store. The woman helping me was snarky and grumpy when helping me weigh my items,, and stared at me blankly when I asked how she was. Shredding prices were super affordable (.99 cents a lb, plus I was able to use a 20% off coupon), but I would not return to this location. read more

Omnia was soooo helpful! I was freaking out about my wedding invitations and not being able to mail them on time. I went to staples to try to print them out and see if I like it, thats when Omnia helped me and gave me ideas of how to make it look nicer. Not only that, it was supposed to be picked up the next day and she had it ready between hours!! Definitely loved her!! Thanks a lot Omnia. read more

I've been to this location several times over several years and my experiences have always been mixed but tend toward the negative side. The store layout is difficult to decipher because the signs are not clear. There is no one to greet you at the door and very few sales people on the floor. When there are they just walk right by you without asking anything. I went there today for the purpose of buying one of those At-A-Glance desktop calenders. It was $25 bucks which I thought was little pricey but I needed to get it right then. After I got home and priced it on Amazon, I found the same product for $7 bucks. Very disappointing for a paper product. read more

Just want you to spend more money. Falsely advertised printers at lower prices when they are completely sold out. They want you to come into the store and spend more money. read more

Do you enjoy being ignored? Do you enjoy being treated like your bothering the employees by merely existing? Then do not hesitate, go to Staples on Liberia! There was only one person doing actual work, which was the poor lady at the register. All others stood around awkwardly, and seemed to avoid you. I made the mistake of asking one of the employees a simple question, he then walked me over to another person, and asked that person the question I asked him. If you are thinking about working here, I would first ask yourself, "Am I smarter than dog feces?" If the answer is "Yes", rip up your application. If the answer is, "No", then this is the perfect place for you to stand awkwardly watching other people work. I only gave them an extra star (2), because there was no other customers in there, so if you know what you need, just grab it and get out and pray to the good lord above that you don't encounter anything the requires a question. read more

Went in today and was very satisfied with the amazing customer service from the cashier, Marcus! Will definitely be coming back!

Apparently no one know how to re-format an image so that it's not distorted except two people so hopefully those are the ones helping you. Don't know how they advertise custom print jobs and have people working behind the counter who don't know what they are doing. I tried to just do it myself at their computer center but they don't have full adobe and when I asked before getting on the computer, because it charges you by the minute, the associate didn't know. So I wasted money finding out they don't have full adobe. I'm only giving 2 stars for the two that did help me reimagine my WEDDING TABLE CARDS. So if you thing of coming here for wedding stuff don't. Not to mention their printer is broken as often as a McDonald's Ice cream machine. read more

Thomas, Amanda, Hailey, Nate. Great customer service. As a real estate agent who is actively engaged in a very demanding housing market here in the Northern Virginia / Washington DC area, I can appreciate a little bit of levity, a solid sense of humor, and exceptional customer service. Will come back again. read more

If you like to be treated like an idiot and have the employees make you feel like you are bothering them when you have a question, than go to this location! Keep in mind that whenever I go in, it is mostly to get pens, ink, and paper. But today I went in to print invitations. The lady at the printing desk who was on her phone seemed bothered that I asked her to assist me with my printing needs. She was completely unfriendly, never made eye contact, and rushed to get back to her phone even when I still had questions. I go to this Staples frequently due to the fact that it is close to my house. I will now go to a different location after the terrible customer service I received today. read more

This place is unbelievably slow, I stopped to drop off a ups package and watched five employees stand around while one person worked - I ended up leaving to go to another ups facility- don't go here with even modest expectations read more

What kind of retail store closes at 7PM on a weekday in the DC Metro area? Staples is more of a 'I'd really like this now and I'm willing to pay the premium because it's a convenient stop after work' kind of place so it not being open after 7PM renders it useless. I'll stick with Microcenter and Amazon. Hopefully they put something nice here when they go out of business. read more

Don't expect customer service here! The assistant manager was more concerned about rushing to his lunch break than helping me. The laptop model I wanted and was said online to be in this store - he couldn't find. Then he was gone and I was left to pay with a clueless teenage boy who didn't even mention a warranty whatsoever. From a safe source I know that the online availability for Staples locations is very reliable. There was no attempt to offer me a comparable model and the short promise I would have the laptop in 1 day? BS I'll get it in 3... Next time I'll order online! read more

Thomas. Nathan. Hailey. Amanda. I have no complaints... I came in at 8:30 on Thursday for an order that included over 10,000 brochures and postcards, and they were complete by 8:30 that Friday. The customer service was terrific and you could tell that the employees really enjoy working at staples! Thanks Staples! read more

I emailed a print order yesterday through the website. I went in today to pick it up but they had not received the order. The manager personally helped me and went above and beyond to get my order printed after I resent it. Thank you for your excellent customer service Dawn! read more

Greeted right as I walked in with a friendly hello and asked if there was anything he could help me with. Latter found out (by his name tag) his name is Gabe. Great guy took me to the items I needed and offered to assist me with anything else. At check out was greeted warmly by Rebcca. She took the time out to ask me if I found everything I needed and to ask how my day was. Store is very clean and well keep. read more

The Copy & Print Department is awesome! I normally use their self-serve machines--and have always been pleased--but, the staff told me that the counter service would save me money (and time). My project was ready early and expertly printed as ordered. read more

It is highly unfortunate that the receipt paper that staples offers tastes horrible. I demand different receipt paper!