Have used they're shipping drop services a few times, and it seems like it takes longer for items to get moving than other mailing stations. Also, their ipostal services here are bad. Had a couple of packages delivered here, and they never notified me, They weren't scanned to the ipostal app. Had to call to find out if they were in fact there. Went to pick them up a couple days later and they couldn't find them. read more

Love the team at 96th Street Staples!! Clean, organized and easy store to get what I need!!

I went to exchange some labels, because I purchased the wrong size. I had the original receipt. I was not greeted by any of the 5 employees I walked past to pick up my new item. Cashier 1699231 did a refund, held both receipts, scanned the new item and requested I pay $x.xx. I explained I wanted to exchange the items. The item that was returned was more than the new item I was now purchasing, so I didn't understand why I would have to pay anything. The cashier was rude in explaining their "registers don't do exchanges, you have to take the refund and buy the new item." When I asked where this policy was posted, she again rudely replied "It ain't posted nowhere, you just can't do it!" I politely replied thank you have a great day, took my refund and left. Very interesting, YOUR STORE policy isn't posted anywhere to advise customers. read more

Was looking for copy paper for a special project and Staples is usually my go to. The type of paper I needed was a wide format in glossy. Pulled up to my local Staples store and the parking lot was pretty empty. I thought oh great, I can get what I need and be on my way... I was greeted as soon as I walked through the door and pointed in the right direction. On my way one of the store managers saw me looking and offered assistance. Great customer service so far. They didn't have what I wanted in glossy and the other type wouldn't have worked well for my project. So the manager pointed me in the direction of the copy center at the front of the store. The young lady I approached to help said she didn't know if she could help me. Then she said she was going to look in the back...while waiting for her return the guy who initially greeted me approached me to tell me she couldn't help me...meanwhile she walks right past me like she didn't see me. I'm like huh??? Lol...ok, that was weird. I think the copy center could learn some customer service techniques from the rest of the store so that they are all aligned. Needless to say, I left without any paper read more

The front end team supervisor here has a huge attitude problem. I purchased 2 binders for my company which one was to big and other wasn't needed. I brought them back to staples to return them and get the proper size binder. From the start of the process she had an attitude. She took the receipt and started the return then she as where is the upc. I said I am unsure if it even had one when I bought it. She said yes it did firmly. I'm like ok. She still returned it obviously was from the store brand new. Then said it's like me coming to your store and trying to return it after I took off the upc. I snatched the receipt went to the section where I got the binder. There were 2 of the same binders with no upc I took a picture and showed it to her. I said next time you want to accuse anybody make sure your own ship is tight. I will never purchase anything from that E 96th street Staples again and my company will be definitely taking our business elsewhere. Because of her and her classless attitude. Which obviously is rewarded by being a team supervisor. 0 stars if I could. read more

Staples - Binders - Printing Services Near Me - Indianapolis, Indiana

Best experience ever!!! I am computer illiterate and dread this technology stuff. To get you up to date I used to carry a checkbook register in my wallet up until mid last year. I came in to find a Chromebook that I found online. Immediately I was greeted by Brian the General Manager. I know why he's the GM and you will too!!! He was fantastic with his explanation on why it was perfect for me. He even let me know that I don't need virus protection bc it is unnecessary. He was very honest, sincere and answered all my questions. I DIDN'T feel brainless while speaking to him. He was super informative and very knowledgeable. I can't get over how wonderful my experience was. I usually end up leaving and feeling foolish. This is what customer service experiences should be!!!! I am very thankful. read more

My job requires that I purchase supplies for a lot of people. Our corporate pricing and the convenient location makes it easy for me to find what I need and get out in no time. Their onsite printing is convenient if you need something turned around quickly. Instead of renewing their lease, Staples moved across the street into the Meijer parking lot, next to Kohl's. I like the bright new location and find myself greeted each time I'm there. I can generally find what I need in one trip, but in the event it's not in store, most items can be purchased online & delivered ($50+ = Free shipping). During the holidays, they carry a variety of gift cards and cute stocking stuffers that won't get regifted a the annual white elephant exchange (don't forget your teachers!). Think K- cups, headphones, desk accessories. read more

Staples - In search of $500 Gift Cards - Printing Services Near Me - Indianapolis, Indiana

This staples is new. It even smells new. The staff is courteous and helpful. They have post-it flip charts for $33 which seems like a lot but hotels charge $50 for the same product. The thing that keeps me away from all office stores (Staples and Office Max to be specific) is the tortuously tortoises-like pace of the check out.This usually brings the whole experience to the same level as having my teeth cleaned. read more

Recently was in the market for a new office chair and Staples offers a $9.99 service to put it together. SOLD! Since you have to put together virtually everything, this service sold me on it's own even though I got a fantastic chair I had been eyeballing on sale for nearly half off. Made the purchase and went out to get a tea while they put it together. Get a call on the old cell, go pick it up and home to enjoy. The only complaint I have, and this is with all office stores, is the price gouging on chair mats. Costco offers chair mats for $20 yet the same thing is $60 at Staples, OfficeMax, etc. Unfortunately, Costo only offers one type so I was stuck setting fire to three $20 bills to get the one I needed at Staples. read more

Customer service is so so. They are pretty much a one stop shop for office goods. I do find their prices (on things like calendars, planners, etc) to be ridiculously expensive. I subsequently purchase things like that other places where there are better deals (think Used Book Store, Sam's, Barnes and Nobles) I did find some nice things at the back on their clearance counter,don't forget to look there! read more

While shopping at staples I was harassed by one of the employees there and when I brought it up to management they refused to do anything about it. Will not be going back. read more

2 powerpoints printed onsite-36 pages each in color. $42!! Ouch!! 2 of these trips will pay for a new printer! read more

I have items printed at this staples a few times a month. The printing staff is very helpful and courteous. They now offer curbside pickup, which is great for me as I have 2 toddlers and a newborn baby. However, everytime I call the store to have them bring it out to my car, the woman at that answers acts like it's the biggest inconvenience of her life that they offer this service. She doesn't even work in the print department so she transfers me to them..and they are more than willing to bring it out to me. I understand the store is busy..but I don't understand why she is so rude and acts "put out" by me calling. She needs an attitude adjustment Or maybe she shouldn't be the one answering the phones. read more

I purchased a printer from this store after doing research on the exact printer I needed. The manager, Brain, far exceeded my expectations with customer service and price matching printer ink. I would recommend this store out of the others which do not have the same exceptional customer service as the Fishers location. read more

Clean store and fast service. It seemed like any other Staples location.

I Needed help finding a printer. I was told no one could help me. I waited for a woman was helping someone else. I waited for 10-15 minutes. She had been asked so she knew I was waiting. When her customer left , she turned and looked at me apparently irritated that I was still there. I asked if there were any printers that still took the ink I have at home. She said no, and walked away. Now I would have liked help in finding another printer, but instead I'll go buy one on-line where people aren't rude. read more

Irresponsible!!!!! I had a print job done on Saturday for my son's graduation open house The technician did not return my original Senior Photo of my son in my purchase bag and another open house invitation we used as a template which included another Seniors' photo was also not in my purchase bag. I returned on Monday to get the original photos. They could not find them. On Tuesday they called to tell me they shredded these professional photos and invitations. I used my rewards card for the purchase. They did not look up the sale to contact me by phone - they just shredded them. I did not leave this important information there - it was not returned to me from the technician who performed the printing behind the desk. Irresponsible on the technician part and the shredding employee part. The store Manager Jamie OOley said she could do nothing for me. She gave me the number of corporate but would not give me any contact information for the person at corporate. Pass The Buck!!!! DO NOT GO HERE FOR PRINTING!!!! read more