My update is this. The package eventually got delivered. It arrived last week via USPS with a big sticker on the box that said not UPS.

General Manager and District Manager I came in today and I notice you guys were short in staff. There was a cashier who was not only checking people out, but attending other customers near by her register causing a longer line. Since I had to return my textbook, there was no one to attend not just me, but a handful of people. The gentleman that stopped by to help, his name started with a J couldn't read his name badge since it was upside down, but was moving around a lot figuring out what to do. There was a man who was not satisfy with his product that he came to pick up and I'll say this much, never, ever tell a customer that the staff that is in charge on that end of the store is on break or lunch. They do not care, from an experience Manager, all you had to say was," Sir, I truly apologize, I will make sure to re do this for you at no cost. Take this for the meantime until we do your reprint" the more you continue to tell them about your staff the more you will hear it. Secondly, don't blame others for customers dissatisfaction. When it came down to me, usually, someone does the packing for me. I don't mind doing it, but this guy had the nerve to tell me ," oh we usually charge for using our tape, but because you waited, it's on us", the audacity of this man. Again, I don't care if I had to pay extra, but don't say this. I don't find it funny, if anything I found it annoying. This may not be your career, but signing up to this position be a little more professional and make the best out of today and every other day. I know how hours work, trust me, but don't slack and I clearly saw that. read more

No one is ever at this store and they still don't answer the phone. Won't be stopping by. You're losing business guys.

So if I were writing this a month ago I would give the place two stars because of a rude cashier I had to deal with. TODAY I was convinced that this store changed. Thank you ANNA for the great customer service and patience and being a great start to my morning. I will be coming back soon! As a college student, every great encounter counts. As I am stressing in every other aspect in my life. So someone like ANNA needs to be recognized. You have great customer connection going on. The store was clean and everyone seemed to be in good moods. Loved it! read more

Don't Waste your time in this Staples they have poor customer service starting with their Manager Steve. Steve is a poor excuse of a manager. I came in looking for a simple refill calendar and was told there was not thing like that. C'mon Staples you guys could do better than this manager Steve. read more

I am happy to be located near a Staples that is very helpful and friendly. Typically I do not expect a Office supply store to be so involved and enthusiastic. We were helped by Marshall, Bryan, and Steven. It was very refreshing to leave the store. I left with a smile on my face. I noticed most comments below mentioned the staffing. I have been there 3 times, although it does get busy at times, the team is very fast and efficient. read more

This store gets busy and the shelves become unorganized, so the store is usually messy. Usually only one cashier helping checkout customers and when it gets busy it can take awhile to pay. The parking is okay, they are located next to a 99 cent store and finding a spot can be difficult. read more

Had a bad experience at this store and then was helped by 2 different managers and they totally turned me from furious to apologetic within a matter of minutes. Seems like this location is very short staffed and getting help is not as easy as hitting the easy button. At least the management at this location goes out of their way to make it right. read more

The first few times I went to Staples were great. I always send in my prints and I drive there and I am in and out in less than 5 minutes. However, this only happened when the younger ones were working. They were fast and efficient. When I encountered this older lady that worked at the Copy and Print station (probably the head there) she did not provide me with good customer service at all. When I first went to get my prints she was telling me that when I send in the email I need to tell her when I need it, how many copies, what type of paper, what kind of print and etc. I bet she doesn't even look at that stuff when I send her that information since she asks me the same questions when I get to the store, but the next emails I've sent to Staples, I've added those details for her. Today, I went to print some things for my class at 10:30am and I did not get out of there until 11:00am... (My class was at 11:10, so I was 20 minutes late by the time I got there) When I got to Staples, it was the lady working again, she seemed super stressed so I didn't want to rush her since there was another customer. When it was my turn she told me the email was full and I would have to use the Self Serve Computers and I did. And when I clicked print, the black ink was out so I told another worker there, he took it out, shook it and put it back in and it didn't work. He proceed to try to look for more ink but couldn't find it and during this I was getting charged by my time. He finally saved my work into a USB and printed it inside the copy and print station. I asked if I was going to get reimbursed for the $6.14 that it has already charged me and in the end I never got it. I asked for another copy of prints and he never did it. Angry and stressed out since I was already late to class, I didn't ask for my money and just left. The worst part of this whole experience was watching the lady in charge throw a tantrum in front of all her customers. It is not professional at all to do that. She was throwing pens, yelling at her co workers, this lady was not a good employee at all. Worst experience, ever. And they did not apologize once. Please hire more people and hire people that are more qualified for the job. Thanks. read more

Staples is one of the worst office supply stores ever. The environment is not at all welcoming and the associates seem very nonchalant. Office max down the street is a much better choice the associates are awesome and the products are much better quality and better priced. read more

Melanie is super nice, and makes the store a pleasure to shop at. Thank you for being a good neighborhood store!

I love this staples, friendly employees, helpful employees. They price match for Amazon. I'm top of all my stationery supplies I always I buy paper towels and toilet paper there. read more

Our printer broke at home, we came here to print Tickets for a game. Associate Raed was very nice, polite and most importantly helpful. Mr. Raed was multi tasking while helping us, yet manage to provide us with great customer service. Thank you Mr. Raed!!!! read more

When they give you mail you a coupon for $1 for 5 reams of paper after "easy rebate" and then disclose new conditions in the fine print of the receipt you get only after the sale is over - THAT'S OUTRIGHT FRAUD. The paper is actually more like $7 each and you are not going to be seeing any rebate $ at all under any conditions. They'll be keeping that money. Staples is crooked and underhanded and needs to be taught a lesson via the court system. read more

NEVER COME HERE. Staff are unaware of their products and UNWILLING to help. I came here to purchase a universal adapter. I was initially told that the ONLY product they had for a universal adapter would work on any laptop up to 5 years old. To my own fault I should have come in with my laptop; however, the product did not work. I came to return the product which was fairly an easy process. I was then directed to consult the computer maintenance desk/team. After some confusion on whether or not they had the right product and finally determining that they had already given me the ONLY option available. The manager was then consulted on whether they would be able to charge my laptop. Unfortunately they could not help as all their adapters were being used. BAD CUSTOMER SERVICE!!!! read more

Called to ask for a prize on an item, and they hanged up after I was put on hold for 5 minutes. You guys suxxs!

I purchased online for pick up after my work at 5pm on 8/31/2016 a Brother PTH100 label maker and Ptouch tape black on gold # M831 after long hours pf searching on your website what tape goes with this machine pr what machine goes with the tape since I do need a black in gold tape labels. So hoping that they are the right combination since website description on M831 said it can be used with Ptouch 90, 100, 110 etc etc. I went to the store to pick up my order, when I reach customer service I immediately ask them if I did had the right labels for the right machine. The customer service guy search and search both boxes and after not finding any clue went to the guy (who looks like a floor manager) to ask him the question, thebcustomer service guy came back stating per his manager its the wrong labels. So I asked him to help me find either the right machine or the right labels. He took me to the aisle for the label makers and tape, while searching got distracted my another customer askibg him about a sale on dymo label maker to check if the price on the shelve is correct, and left me saying he will have another guy help me. Then came another staff who looks like their "tech support" and showed me the right label for the machine but they dont have the tape/label color I needed so I asked what about the machine that will go with M831 tape? He did not know and took me back to thecomputer to search what label maker works with taht tape and after another 10 minutes found themachine which cost 3x more than the one I originallybought. So I asked him how about the Dymo label maker which is on sale which is sku# 071701059352 for $9.99, and this guy told me that the tape goes with it is the sku# 071701169525 but againno gold available so I choose black on clear tape. I took 2 tapes and the machine and exchange the items i ordered online qithout double checking if the tape does fit or match the label maker as he told me because I already spent more than or about half an hour already on the store just to get "help" to get the right combination. Tonight I was going to try my label maker for the first time only to find out the tape he gave me does not fit the machine. Its reallyfrustrating since I need to finish this project I am working on by this weekwnd and its too late now to exchange the item again!!!! How can you guys hire people who doesnt knowthe items you sell or atleast have an idea how to check where to get the answer to avoid this hassel. He is even the one who told me those tape fits theñabel maker machine. Does he just want to get rid of a paying customer so he wont have to be bothered working? Thats why he said those are the correct tapes. Now I am not going to finish my work since its already midnight and I need to finish my work foe r tomorrow. I understand I can return the items but the waste of time spent to get the right item, waste of energy ... Unacceptable! read more

This is a great Staples location! It's always easy to get in-and-out with what you need. The selection is very good and the staff is always very helpful. I've used their self-copying area as well, and it worked great! read more

This store has worst service, worst customer service, manager horrible, they try to sell you square trade insurance what ever you buy, if you refuse to buy insurance, they don't look at even your face, MANAGER has to learn some manners, if he is not happy to work there, go do something else :((((((( WILL NEVER GO TO ANY STAPLES EVER AGAIN If they tread their customer like this, soon will be out of the game read more

The copy center was very helpful, and they even gave me a few tips on how to edit my graphics on my own so that I wouldn't have to pay them to do it. I had ordered 100 postcards and they were able to print them within 24 hours. They also directed me to a paper place where I could get cheap high gloss heavy cardstock so that I didn't have to get charged that extra amount as well! read more

This staples is a joke. The phones keep you on hold for several minutes before you speak to someone. The copy & print center has 1 person working while a line of angry customers form. Also, the quality of print SUCKS! And customer service is zero help. read more

Shout out to Nancy and Jennifer in the copy and printing department! THANK YOU for saving the day! Last minute I had to make my sons bday invitations and these girls pulled through and took care of it despite the IT challenges!! Thanks again for you awesome customer service! read more

If I could give less than one star I would. Consistently horrible to nonexistent Customer Service. Went in today to look for an ink refill and was told vaguely that it was on aisle four. I stated I wanted someone to show me where the specific refill was and got a haughty "oh you want help?" She allegedly called someone and I went to the designated aisle and waited several minutes and no one showed up here. I ended up sorting it out myself and telling the cashier that no one appeared and she got even haughtier than she had been before. I put in my telephone number and discovered that someone else signed up using my telephone number that I have had for more than 20 years. All the cashier would say vaguely is that "you can call someone" without making any specific offer of help at all. This is the same all horrible customer service I have gotten each and every time I have come into this store. I'm done doing them the favor of shopping here read more

I am very happy shopping at the store, making copies, or getting a tech support. I have been sopping here fro years and NEVER had a problem! read more

First and foremost this is the best most helpful staples in the valley reason being is the copy center this is the one and only place I go because of the help, all the ladies at the copy center are workhorses I've seen handle Huge lines with tact and professionalism, always get what I want and truly helpful. Thanks ladies read more

Not sure why such bad reviews but Melanie is so helpful and quick. She is fast in moving the line and very knowledgeable. This location is lucky to have her. Thanks Melanie. read more

It was Valentines Day and my printer went out.. I just bought it in December and bought a two year warranty.. Well, the printer went out and I called and talked to an associate who told me that I couldn't get a replacement printer that day. So I got a hold of Steve the manager and with some pleading due to it being Valentines Day he agreed to exchange it. I drove the 10 miles and got there at 12:15 lunch time and an associate name Brain I think it was with a Y anyhow, he tried calling Steve and then went to Steve's car to ask about the exchange.. He came back and said it was OK and we went to the printer section for my new printer. He grabbed the box threw it on his shoulder and we walked to the counter.. He then Slammed the new printer on the counter turned it over slammed it again to open it and a few more good one's to get it out of the box.. Well, It's a no brainier why the printer driver went out if this is how they treat your merchandise in front of you, I can't help but wonder how they stock their shelves when no one's looking.. Warranty or not, I'll eat the $24. And if this printer goes out, I'll just be the wiser now that Brain displayed his merchandise handling techniques.. Good bye Staple's read more

found what i wanted and picked up some great clearance deals. i got some avery labels regularly use, $2 off $2.79 doesn't get any better than that. read more

Wanted to say what an incredible job Jennifer in printing has done! I was behind on a job and she completely saved my schedule!

I was in the store around Feb 1, 2017, or so. Found items I wanted, and the line for checkout was short, maybe 2 people ahead of me and 2 cashiers so didn't notice the wait. However, "Heather," the cashier, apologized for the wait when I got her register, I said no problem, not that long a wait. Then, she again apologized for the wait a little later. I was impressed by this high level of concern for a wait that hadn't even bothered me. Good selection, good prices. read more

I just had the best experience at the Copy Center at this store. Veronica was so nice and helpful to everyone. Thank you for hiring such a great employee! I will definitely be back! read more

I've been going to Staples quite awhile now This is my first bad experience going to Staples. I When on this location to shredded my old documents I thought it was free. And I'd didn't know you have to pay for it Cause they'd don't have any sign saying You have to pay for it. And The employee asked me to weigh it and put in the shredder and He'd didn't even mentioned to me and explained to me anything about paying. So what I did was I've put all my old documents on the shredder and left And after few minutes the Staples Employee called me and Say hey body aren't you forgetting something. I said no. He said you have to pay for it. I said ok. And I told him there's no sign That you have to pay for it. And He start arguing with me and What he told me You've walking the store without paying for it! And he start laughing at me and what I told him why are you laughing at me? After you've been so rude to me and laughing WOW! This asshole need a customer service training. I definitely not coming back on this location at all. Staples need to train there employees how to be a Good Customer Service and How to be polite to their customers. read more

I went to this store on a Monday to but some software that was on sale in the Sunday paper ad. They did not have the item. OK. I asked for a rain check. The associate said it's up to the Manager's discretion whether or not to give a rain check and I was denied, I asked the associate why I was denied and was told "everyone is". In the ad there was nothing about while supplies last or anything like that so I find it just immoral to not offer a rain check. With practices like these my recommendation is -- DON'T SHOP HERE OR AT ANY OTHER STAPLES STORE UNTIL THEY HAVE POLICIES THAT ARE FARE TO THE CUSTOMERS!!!! read more

I went to staples today to have copies, that I made at home, reduced in size and laminated. The print station was quite busy. But the associate acknowledged me and said she would be right with me. I described my order and did some shopping. A few moments later the clerk found me in the store and showed me the lamination. The copies were too small. She returned and enlarged the prints to my size and laminated them. I was thrilled with the customer service I received. I am so happy to find this excellent office/ print/mailing center so close to home. read more

I had a bad feeling about coming in here again for printing services as I had been here before to try and get stuff printed and no luck. We came in on a Sat the o try and get some simple stuff printed in color. Once again we got every excuse in the book as to why they couldn't be printed. Our color machine doesn't work, we can't use cardstock it will jan. Okay so if you can't use cardstock give me options that would work. We didn't even get greeted when we walked in. Plain old lazy! Go down the street to kinkos A+ service. read more

I made a business card that didn't turn out good, but then checked online and they have a satisfaction guarantee. So I got it fixed and everything's good! read more

I had a bad experience with their computer services. They charged me $69.99 to check on my laptop just to find out what the problem is. Result of diagnostics is - windows software problem. I asked if I can just put Windows 7 on it and they said it will cost $150 (approx) to purchase a new package. But if THEY install it, they will credit the $69.99 diagnostic charge and I will just add $60. I would have saved $20 after the upgrade. When I picked up my laptop, surprise surprise. All they did was restore my software (which was Vista) into the laptop. No Windows 7! They claimed that I can have my Windows 7 if I will pay for the new software. Also, they try to solicit a virus protection because they said my virus software (McAfee) is not reliable. Duh! Don't take your laptop for a free check-up. They will rip you off. I spent $69.99 + $60 for restoring my Windows Vista which I could have done it myself because I still have my original software. read more

I go out of my way not to come into this store..... I could walk around for 20 minutes and no one says anything, too busy stocking the sleeves. I need service ! read more

They chose to have one register open. I have been in line for 15 minutes. Terrible customer service.

It's back to school season - like Christmas is to the mall- with looooooong lines and only 2 registers open. Not good to make customers stand for a while. read more