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    Hey Dominick, can you reply to our last DM? Thanks!

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    Ask the Community - Staples

    Gadget Repair Pro

    Gadget Repair Pro

    (20 reviews)

    I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

    I brought in my 13 year old daughter's iPhone. It was locked because when she set it up she created…read morean Apple ID and password, but didn't remember what they were. We had already looked online and seen that the phone had to be put in recovery mode, which would delete everything on it. But following the steps to do that wasn't working.Gadget Pro said they could do a factory reset for $40 but we would lose everything on the phone. We were already reconciled to that, so we said go ahead. It only took an hour, and when we came back they said it worked and now all we had to do was sign in with the Apple ID and password. When I reminded them that this was the problem in the first place, they said contact Apple support and they'll unlock it for you. Apple support did unlock it after we provided them with proof that we had purchased the phone 2 years ago. Unlocking it also did a factory reset. Then we were able to set it up again with a new Apple ID and password (which I wrote down and stored). So Gadget Pro was nice and did what they said they would do pretty efficiently, but it didn't solve the problem I had brought to them. I paid them $40 to do something that was useless and unnecessary.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (3 reviews)

    Worked with Ed, who is the best techie I've ever met. Did a great job working on great niece's…read moreApple phone. He went out of this way to explain to a non-techie what he was doing, why he was doing it the way he was and why I should follow his lead. Great business to work with.

    This ubreakifix is near Roosevelt Field off Stewart Avenue GCNY. It is a Asurion insured location…read morenext to within same doors Verizon store. I dealt with 3 workers there. Rob W was soft spoken, friendly and helpful even as closing hours were at 7 pm and I called to be sure they'd keep the door open as I was on my way to pick up this repaired phone. I'd met Mark some days before. And I think a manager named Philipe, of whom even though told about it still wasn't aware when I spoke with him.. There were delays in getting the parts , going to site with no reservation and having 4 people in front of me , finally leaving on a given day before 5pm not having addressed the issue and still waiting until they fixed it. It needed a shield that I brought in to be placed on the reconditioned phone . More than one important item had not transferred from my original phone ands each download was done manually by me per phone directions that took nearly 2 hours. Of course upon picking it up, the cover had not been put on or been done , so Rob took care of it. Lots of calls to Asurion + verizon , a month later and travels to location and finally getting phone. At least I had insurance that I'd paid for. .But I have it it's done. Hope it continues to work now.

    The UPS Store

    The UPS Store

    (5 reviews)

    Think twice before entrusting your items with this office. If the office is busy they don't…read morecomplete any transactions before starting a new one, the package/envelope is set aside without being sealed or addressed while you are in line. Very bad operating procedures. My package was delivered to the wrong address; after reporting this to Prism I was told I have 60 days to file a claim. I have called multiple times & been told it takes time to process a claim, also that I can do it myself. Turns out I could not do it myself but had to have FedEx do it as it was an international shipment. Still, I was only on the phone with FedEx for 3 minutes & they had the claim filed. Prism could have handled this but does not care enough about their clientes to do customer service.

    The owner is a complete buffoon!! I was doubled charged he couldn't run 1 register then switched…read moreover to another after charging my card on the first register and charged my card a second time. I told him if I was doubled charged I would be calling him he assured I wasn't but I was double charged!! Now a month later after calling the store 4 times they said their boss the owner can't find a double charge but it's clearly on my online statement and no refund issued.. one of the lady's working there says he does this all the time!! Is this a scam the owner is running to get a few extra$$ and most people probably would never notice. If you have been to this ups store check your statement!! I am now working with the credit card company to get the second charge reversed.. do not go here!!

    Staples - shipping_centers - Updated May 2026

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