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    UBreakiFix

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    Ask the Community - uBreakiFix by Asurion

    Staples

    Staples

    (4 reviews)

    Brought my beautiful wedding invitations in there to be printed and they did pretty much the worst…read morejob possible. When I got them back, they looked so terrible I actually cried. They were all different colors, the edges were jagged, they were off centered, and they didn't even bother to include the envelops we were forced to pay for. There was literally a white margin on one side but not the other. The guy working there claimed he found them unacceptable. Clearly his co-worker didn't. He said that the printer must have run out of ink and they were cut with a dull blade. How did someone in good conscience think this was ok to give to me? They were going to charge us $140 for these. Inexcusable. Ended up taking them to Upstate Printing who did a spectacular job for literally half the price and just about as quickly to. This time I cried tears of joy. For the love of god, don't trust these people with anything important. It's just a bunch of kids who don't even care enough to wear clothes without stains on them. They clearly don't give a sh**, even about something as important your wedding invitations.

    Firstly, if I was rating the full-service printing alone, I'd leave a 5. I was here a few months…read moreago, and Liam was a rockstar. When I came in this corner was hustling, but the staff made sure every customer was served promptly and no one had to mill about and wait too long, and they switched back and forth between tasks seamlessly. Super underrated to be able to juggle a line and make sure nobody's ignored! The staff were really friendly and helpful. Also, one of my documents accidentally got damaged after I left and they called me right away to let me know so that I could email them the file - my project was still ready on time. So why the lower rating? Well, honestly, this store is pretty run down, and the self-service printing leaves a lot to be desired. I used both- full service to laminate and self-service to print. The printers were pretty beat up and one started fritzing out when I was trying to use it. (And considering that there's a review mentioning a printer being broken from 2 years ago, seems like management just....doesn't care about replacing equipment.) The quality of the printing on the self-serve is not good, and not cheap either. My docs were pretty faded, and if not for being in a rush, I would have forgotten it and gone home to print it myself. Seriously, my bargain home printer could have produced brighter, nicer quality prints. I came here because I was in the area, but I think I'll just do my self printing at the FedEx print center next time, because the price is about the same, the quality is better, and there I don't feel like the machine is going to fall apart if I hit the wrong button- lol. Being inside this store is kinda just sad mostly, it feels like a dying, wheezing along retail relic. I think I'd only come back for the staffed printing service, assuming the team is the same, because they really redeemed the experience- I hope the corporate staff appreciates these team members because they seem to be the only bright spots in an otherwise wasteland of a store. They singlehandedly pulled this rating up because it would have been lower otherwise- or, the sad neglected equipment pulled them down because they're 5-star employees.

    Team Tech

    Team Tech

    (9 reviews)

    I never post anything like this... but I think everyone should know. DO NOT EVER go to Team Tech on…read moreArsenal in Watertown, NY (or any other of their locations) The men that work there are the absolute worst!!!! They basically pretended to fix my daughters iPad, (TWICE) and it came home broken, twice with their knowledge of that. They had even admitted they knew it was broken and sent me home with it anyway. They have no problem arguing with you over the phone but when you walk in there they look at you like you have 5 heads and pretend to be oblivious to the problem. No one is capable of communicating whatsoever. One guy said I can't have a refund, the other guy said I can have a full refund and then they asked for my part back for the full refund after they said I can have the full refund without giving the part back- I'm not sure what kind of business is being ran when a place asks for the part back. Are they going to send you home with no part without presenting the part that you brought to them? Absolutely not because they don't have it anymore... The district Manager continued to yell at me and I mean YELL at the top of his lungs on the phone to me while calling me names like "crazy" and "insane", he was harassing me over the phone, because I'm asking for my money back because my daughters iPad is still broken and she isn't able to use it. I didn't know that's how businesses handled customers who were upset about paying $135 to not finish the job correctly. The "district manager", Mike. Went on to say I was threatening him because I told him what they are doing is illegal. Taking people's money and not doing the job, never providing the service they are advertising. I have records of me calling them for 2 weeks straight wondering when my iPad would be done. They held it there for about a month total, and it was never fixed correctly. I need my full refund so I can go and get it fixed from a more reliable business so my daughter can have her iPad to use. She is little and she uses it to watch movies and calm down with. I don't feel that offering a customer 1/2 of the refund is significant when you payed them to do their job and they failed, TWICE. And then they have the nerve to ask for it back again and if not they should take the part. It makes absolutely no sense. And honestly I would boycott them just from the way I was spoken to by MIKE the district manager... who feels it's okay to yell and scream at someone over the phone and call her names .... I know a good business when I see one and I know a crooked business when I see one.

    Had a good experience... Recommend them as they fixed it while I waited.read more

    uBreakiFix by Asurion - mobilephonerepair - Updated May 2026

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