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    Ask the Community - Staples

    Team Tech

    Team Tech

    (9 reviews)

    I never post anything like this... but I think everyone should know. DO NOT EVER go to Team Tech on…read moreArsenal in Watertown, NY (or any other of their locations) The men that work there are the absolute worst!!!! They basically pretended to fix my daughters iPad, (TWICE) and it came home broken, twice with their knowledge of that. They had even admitted they knew it was broken and sent me home with it anyway. They have no problem arguing with you over the phone but when you walk in there they look at you like you have 5 heads and pretend to be oblivious to the problem. No one is capable of communicating whatsoever. One guy said I can't have a refund, the other guy said I can have a full refund and then they asked for my part back for the full refund after they said I can have the full refund without giving the part back- I'm not sure what kind of business is being ran when a place asks for the part back. Are they going to send you home with no part without presenting the part that you brought to them? Absolutely not because they don't have it anymore... The district Manager continued to yell at me and I mean YELL at the top of his lungs on the phone to me while calling me names like "crazy" and "insane", he was harassing me over the phone, because I'm asking for my money back because my daughters iPad is still broken and she isn't able to use it. I didn't know that's how businesses handled customers who were upset about paying $135 to not finish the job correctly. The "district manager", Mike. Went on to say I was threatening him because I told him what they are doing is illegal. Taking people's money and not doing the job, never providing the service they are advertising. I have records of me calling them for 2 weeks straight wondering when my iPad would be done. They held it there for about a month total, and it was never fixed correctly. I need my full refund so I can go and get it fixed from a more reliable business so my daughter can have her iPad to use. She is little and she uses it to watch movies and calm down with. I don't feel that offering a customer 1/2 of the refund is significant when you payed them to do their job and they failed, TWICE. And then they have the nerve to ask for it back again and if not they should take the part. It makes absolutely no sense. And honestly I would boycott them just from the way I was spoken to by MIKE the district manager... who feels it's okay to yell and scream at someone over the phone and call her names .... I know a good business when I see one and I know a crooked business when I see one.

    Had a good experience... Recommend them as they fixed it while I waited.read more

    Staples - shipping_centers - Updated May 2026

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