Typically I expect basic transactions at Staples and nothing else. My visit was strictly to get a large document laminated. Angie happily helped me while training another team member with another patron. She noticed that the customer before us left her jacket in her cart by the counter. Angie excused herself and hurried outside to catch her before she left the parking lot. When she returned, she asked if I needed anything else and I had been looking at the banner advertising and remembered my best friend needed one made for this weekend. Angie brought me over to her computer to explain options and the best pricing. I was beyond impressed with her knowledge, multi tasking and genuine caring! read more

I bought a few small notepads for my mom at Staples today. When I got home, I reviewed the receipt because the total seemed unusually high. I realized the $21.99 charge was for 5x8 notepads, which no longer have price tags on the items themselves. After checking Amazon, I found similar notepads for about half the price--or less, with many around $7. I admit I should have checked prices more carefully, but I didn't expect such a large markup from Staples. The service and product quality are above average, but the value simply isn't there. I'll only shop here in the future if I don't have time to order online. That said, the young woman who answered my questions on the phone afterward was polite and cheerful. Because of her excellent customer service, I'm giving this store two stars instead of the one star the pricing alone would deserve. read more

See all

I went to Staples for, now get this: STAPLES and a STAPLER. I needed a Swingline 60 that can staple 60 sheets effortlessly. This store's section that is dedicated to their namesake, staples and staplers, was a section that was four feet wide, with only a few cheap staplers in the section. It was like walking into a Burger King and asking for a Whopper, and seeing that they only had chicken sandwiches for sale. Thank goodness for Amazon. I had my Swingline 60 delivered to my door the next morning. You lost your way, Staples. read more

I would like to recommend this location due the outstanding customer service provided by Allison. We went there to get some printing/laminating handled and Allison was professional in answering our questions and offering tips to help on the item. My wife and I were "WOW'D" by her professionalism, communication not only with us but the other customers, and offering suggestions. Laya came over almost when we finished and again, we noticed her customer service was outstanding with us and the other customers! In this day, their customer service and professionalism was truly out of this world! A round of applause for both Allison and Laya, and I highly recommend this location! read more

The state of American retail is really interesting right now. Because there's literally nothing in this store that I can't just order from Amazon and have arrive the same day or the next morning by 7 AM. So when entering a brick and mortar, it seems odd to me that store managers aren't encouraging employees to be helpful. I don't mean helpful in the sense of smiley faces kissing ones rear end or anything like that. I just mean, being basically polite when responding to questions, not quipping short angry answers and not even making eye contact. Really bad customer service. The robotic and dehumanizing nature in which the employees at the store speak to customers makes me wonder how these places even stay in business at all. Prices are higher than what they are on Amazon and I was not helped in what I needed to find, so two trips to two different Staples and I give up. I'll just order what I need online. Be the change you want to see in the world, lol how depressing this experience was. read more

Staples - Printing Services Near Me - Frisco, Texas

I came to this Staples in Frisco, Texas, to buy some files. The store is filthy! It is truly disgusting inside. It's so bad that I decided not to purchase anything. Find a different office supply store, this one is gross and you won't get any customer service. read more

See all

I had an awful experience with Daniel from Clear. He is by far one of the rudest representatives I've ever encountered. His attitude was completely unprofessional, and it made the whole interaction frustrating. Definitely not the customer service I expected. read more

Be careful in selecting this Staples to get your TSA pre-check. We had an appointment at 4:00 for me and 4:30 for my husband Monday June 23. I called the store on Friday to make sure everything was a go. We left work early in the afternoon, drove 30 miles to Staples. When we got there, there was no TSA person, they had no showed. I asked them why we were not notified and they said they just did not have our phone number. read more

I went there to print some jobs. It takes forever. The scanner does not want rk right making it worse. The morale is must be down at the store perhaps it is short staffed. Will not be going there again. I can print cheaper at the library btw and the machine is user friendly. read more

(Lied about service) called before inquiring about business cards to make sure they offered what i was asking for. I went to the printing area when i asked this older man if i could have 2 sample business cards as I was told over the phone they could do that for me. he said very rudely and hostile that "We dont just give you that for free so you can go have someone else make it for you and not pay us" I said okay could you just print it out so i could see what it looks like on the card and you can throw it out right after showing me. He said ok, but then printed it out on a regular paper. That's literally not helpful at all. I was going to purchase the cards here but I was deciding between 2 designs for the cards which is why I only wanted to see them. Now i definetely wont be purchasing them from here. very uncomfortable situation. read more

I walked into this location to inquiry about some printing services. Hailey was the employee on duty and was working in the back and just yelled out "I'm not taking anymore orders". Ok that's not why I'm here. I have a question. She was very put out by that and developed a very strong attitude and said "So ask your question" in the rudest most indignant way possible. I just looked at her and was taken off guard. So I just said "Nevermind " I asked her her name and walked out. The art of customer service was surely lost on her. I'm canceling my corporate account and will never step in a Staples again. There are too many other businesses where I don't get treated horribly just showing up at her counter. It was not professional nor was it justified!! read more

Customer service from associates has fallen off tremendously in the last year. Due to this latest interaction I have decided that Office Depot just around the corner will be my go to for office supplies. Walked into Office Depot right after my less than stellar interaction at Staples and was warmly greeted and welcomed. An associate helped me choose the appropriate chair mat for my office. When I left the store I felt appreciated and valued as a customer. Office Depot will have my business from here on out. read more

Used to be the number 1 copy and print center until everyone left..some went to on site clients of Staples but the truth is no one seems to care any longer. There is no training, no management, and no way to communicate any issues. Sad to say I may need to go to another company as I am a busy business person and do not have time for people who aren't trained and don't care accept for Blake. If it were not for Blake I would have left by now. Blake is the super star everyone else is part of the revolving door. read more

Just had the best buying experience here. Worked with James to pick out 2 office chairs. He helped us get the very best deal and even saved us an extra amount. Wonderful guy and very customer focused. I recommend you see him whenever you need office products. Or kids games. Or little stocking stuffers. read more

Great service every time I go there! Printing department on top of things and gladly bring you to the back to their computers to ensure clear communication on your printing needs. Thank you again for incredible customer service. read more

I now know why, even though this Staples is in an affluent area, it does not get any any good reviews. After a day of working late, I rushed to the nearest Staples and got to their door by 8:58pm (they close at 9pm) only to find they they had already locked the doors. Mind you, security bar was not yet locked probably because they were not supposed to be closed. To top it off, the "kind" gentleman pretended to not hear my knocks on their door even though he was standing no more than 5 feet away from it. He proceeded to ignore me for the next 2 minutes then promptly at 9pm, came to the door, dropped the security bar, and locked it. I could not believe the blatant disrespect a Staples worker would have for one of its customers. I brought to his attention that he had ignored me for the last 2 minutes and he said "you just got here, I just saw you walk up, were closed, have a good night!" If I could, I would give this business negative 10 stars. And needless to say, I will be escalating a complaint to corporate early tomorrow morning. read more

This Staples has the WORST customer service. I had an order online and expected my shipment to come in on 2/15. I called at 11 AM today to check if it was available but the store associate stated that the rep who is able to check it is not available. She wrote down my name and number to call back. It has been 2 hours and I still have not received a call back. To follow up I called at 1 and got the same EXACT message. I don't understand how store associates cannot simply go to their stock area to see if my package has arrived or not. Also, when I tried to speak to a manager, there wasn't one available. read more

The guy checking people out with the beard , was so helpful, sorry I didn't get his name. When all that my report turned out to be was staples removed, he helped by removing all of them. Very nice helpful guy. as for the printing staff who stood there didn't wait on me and acted like I didn't exist, get on the ball guys, it is your job. A lady walked up behind me, she stood there is if she didnt exist as well. read more

Staples are so useful. Especially this location. Everyone here is friendly and really wants to help you save money by becoming a Rewards member. What an awesome staff, genuine people. I love this place. Today the cashier told me how awesome I was, then I told the cashier how awesome she was. I told her that I wanted to sign up for a Rewards card immediately. Staples are useful. read more

Great staff at the print center, they did an amazing job on my anniversary prints! The quality, price and time was efficient and easy.

Favorite place to come if I need anything for school or home in generally. Anyway this place has EVERYTHING read more

Staples - Printing Services Near Me - Frisco, Texas

Even the mgr ignores to help on printers & ink! Waited for an older male assoc with a customer but he kept turning his back & never offered help. I had to ask a couple times, just to wait more. Incomptent, irresponsible. Sickening slow checkout line - as if they hv nothing to live for. Staples has is a strange clique of clerks. read more

In UPS service section - went to drop off letter with label. Asked for ups envelope which is free, bug she insisted on buying a new envelope . Bad service read more

The printing service charges more if you want your service done right then or it's less if you pick up later. I went in the get my papers bound. No one else was waiting or in the section. They told me it would be $10 to have them do it right then or $7 to pick up later. What a scam!! I took my business elsewhere. read more

This has been my go to location for printing for almost a decade. I dropped of my latest print job this morning. I was surprised to learn that to wait 10 minutes for my order would now cost me $3.00 more. I decided to come back and pick it up later. After I left, I received a call to let me know there was a problem with my order. The salesperson told me that I had corrupted my PDF files when I merged several files into one. Only one problem with his statement, I had given them several separate files. It was in fact the Staples staff that had combined all my files to make it easier for them to print. They are the ones that corrupted the files, not me. I canceled my order and went to FedEx Office instead. FedEx completed my order in less than 10 minutes and charged me $5.00 less than Staples. Sorry Staples, but FedEx is now my new go to for printing. read more

Well, on Saturday I went to this location for office furnishings and needed to see a catalog for selection purposes. The lady in the front of the store didn't know if they had one around so she asked the guy behind the other counter if there was one and he stated if any it would be in some corner. Well, none just like having assistance absolute none. I had to go to Office Depot to get what I needed and the service was Great. Thanks. read more

I hate this store...I am not sure if it the location, or the staples way. Every time i go in there (i go because they usually have my ink in stock) the speak down to me (as if I am not looking at the cartridge number that i wrote down). Today was the last straw...The cashier insisted on my filling out their reward form (this is after him asking me twice if i had one and me replying no both times). I didn't want to....This is staples, not Costco. I found no reason to fill one out because i will not go back. He wouldn't check out my ink and CDs without me filling one out. read more

Because they all about that business. Bout that business. They don't get no treble. They all bout that business bout that business no treble.Oh yah it's pretty clear. They got your money in the bank. And they can shake it shake it like they always do. Big business is all this place is. They will not be getting business from me. read more

Horrible customer service, called and had hanged up on me several times to where they didn't want to answer the phone calls to assist. Finally I got a hold of someone which the person sounded like she didn't want to help and placed me on hold and ends up hanging up on me! read more

The gentleman working in the print center was very polite and efficient. I was in a time crunch and he completed my order quickly and with a smile. I really appreciated his professionalism and customer service. read more

I needed to ship an exoensive camera and tripod. Didnt get the nest help from the copy cemter had to switch boxes and then rering the purchase to get the insurance I needed for the package. The store was clran and the staff pleasant, just not the brightest crayons in the box read more

I had a very good experience finding my supplies. I found everything I needed in no time thanks to one of your employees, Preston. He was very good at showing me where things were and what i would need for my classes! read more

They have good products but customer service is horrible! We ordered a heavy item which they particularly said would be delivered into our home. It was finally delivered by a FedEx truck with one person who needed our help to unload it. It was extremely difficult and we were not prepared for that. When I called to ask why this happened all he said was "they shouldn't have told you it would be delivered inside since we don't know if it's coming from the warehouse or via FedEx/UPS, only warehouse can bring it in". I said can you do something for our trouble since we were told it would be brought in and he said "you were given false information, what do you want me to do about it?" Usually a decent store will say "sorry for your trouble and the misinformation, let me do something for you" but not this guy. Basically they can tell us whatever misinformation they want to make the sale and we just have to live with it. Even though the products are good only go there if you are going to take it with you. If you are having something delivered DO NOT trust them!! It was the rudest customer service response I've ever gotten. VERY unprofessional!! read more

Ok so my boyfriend and I found a laptop on sale online that we liked. When I called the store to make sure they had it in stock, I was transfered to three different people and the last person I talked to said she was unable to help me and the guy that could was at lunch. So...I guess there is only one person in the whole store that can check stock? I work in retail and it seems really ridiculous to tell a customer that they are unable to check to see if they have something in stock in their own store. read more

After waiting a long time for someone to help me in electronics, I asked the cashier if she could get someone to help. She paged someone twice but still no help. I stopped a manager, Roland, and mentioned that I had been waiting for help and wondered how long would I need to wait. His reply, it depends on what department you're needing help in. He was not friendly, professional nor eager to help. The place had hardly anyone shopping...now I know why. read more

This location is the worst Staples I have every been in. There is always a limited supply of items stocked in the store, which means I have to order online. I love to shop online just like everyone else, but sometimes there are items I need on the fly and can't wait for delivery. I always have to wait in line at this location, as there is never enough help to get you waited on in a timely manner. The customer service desk, I have waited there and never been approached by any one in the store for assistance. I realize there is not much competition in the area for them, but I would think I would want to still strive to be the best in the business. DISAPPOINTED! read more

Visited your Staples store today along with everyone else school shopping and to drop off a flashdrive with 2 books that I need printed, the Service Rep. in the print center was very knowledgeable and made sure she got all the info. to print the documents. We then proceeded to look for our still needed school items., talked to several customer service people to locate sales items etc., very nice and even got a ladder and pulled a box from the top to accomadate us., Got to the register to check out and some of the things we had gotten rang up wrong and some were not immediate rebates and I had her put them back, the bookbag we bought had not tags on it., she had to call someone to get a price check., still she was very nice and didn't get upset., the gentleman that went to get the price check actually hurried to get us the price., all in all was a good trip even with all the people doing last minute school shopping. Interacted with approx. 6 or 7 reps in one trip and were all great. I think you need to take them to Walmart and teach them some Customer Service., just decided I would change the way I wanted my book printed and called and guess what., they were supposed to be ready by 10am and she is finished printing them already and she was very nice as well. This store ranks in the top for me., hats off to your Service team. read more