Purchased HP ink through Amazon, but shipped by Office Depot, Newville, PA. This ink is not genuine HP ink and will NOT print in color on HP printers. Buyers beware. No recourse from with Amazon/Office Depot due to ink purchased back in April.. Originally thought it was my printer and after messing around trying to get it to work on and off for months I finally gave up and called HP. They determined the ink was counterfeit after sending me new ink which imagine that it works fine!! read more

Right now, this store gets a low rating from me, due to poor customer service. I entered the store looking for a laptop, computer desk and computer chair. After being in the store, for about 15 minutes, a sales associate finally told me he'd be w/me as soon as he finished working w/the other customers. I got the chair and laptop I wanted, after being in the store for about 30 minutes. I asked the sales associate why did they only have two people working in the store? The reply he gave me was a bit surprising, after he profusely apologized for my long wait. He went on to tell me how Staples is cutting employees hours and might eventually sell out to Office Depot. read more

There exists an unfortunate class of people - those who crumble under pressure like a cheap tent in a high wind. And then there are others - those with backbones of steel who display faces of stoic calm in the face of dire circumstances. This Staples is fortunate enough to possess the latter in its midst. His name is Jonathan. Jonathan came through for us in the 11th hour and saved us from a potentially embarrassing situation. Long story short - we held an event at Carlisle Barracks and realized that our entire box of 100 assembled name-tags was left behind in D.C....cue MAJOR panic as guests were slated to arrive in less than an hour. Curling up into the fetal position and dying was sadly not an option - what to do?? I immediately searched for a nearby print or office supplies store and came across this shop. One of my colleagues called and frantically spoke with Jonathan, who assured us he could print the tags and went out of his way to locate badge paper and holders that could accommodate the only template we had. Two of my colleagues rushed to Staples in their car while I emailed him the file, and then proceeded to wait on pins and needles. Then, like a beacon in the night, Jonathan called to let us know that he received the file and that printing was going smoothly - I fell to the floor, phone clutched to my chest, choking back sobs of joy as I silently thanked Jonathan, and Jesus. All told, it took ~45 mins from our first phone call to rushing the new batch back to Carlisle Barracks. Our team finished stuffing the last badge into its holder just as participants began to arrive, all of whom were oblivious to our near disaster and subsequent brush with greatness. I doubt Jonathan woke up that morning expecting to become the hero that we, and Carlisle, needed yet did not deserve. I wonder how many people have walked by Jonathan in the street, have asked him for help locating the perfect printer cartridge, or exchanged a smile and small talk over the cash register - without ever realizing they were in the presence of a living Saint. One thing is for sure - Jonathan is meant for bigger and better things than anything this town, or world, can offer. Some birds aren't meant to be caged, and some gems just shine too brightly. Jonathan - we salute you. read more

Jonathan in the printing center did everything he could to help us in a work emergency and was super supportive and patient. Props to him for a job well done. Did everything to ensure that our whole experience was seamless. read more

Unfriendly staff. No one available on the sales floor to answer my questions on a laptop or show me where the flash drives were. Pretty disgusted. I will stick with officemax from now on. read more

This was my second visit to this Staples and I am so pleased to say that their service was outstanding, again. I needed help with my computer and my genius Tech guy was Joe. He was so patient and helpful and took all the time needed to solve my problem. He was friendly and kind and never patronizing to an old senior citizen. I highly recommend this store and its staff. Truly a gem when it comes to customer service. Thank you, Joe, you brightened my day! read more

There are moments in life that show what you're made of--whether it's the thin candy on a pumpkin pie brule or the unyielding shell of an uncooked mussel. Last evening, under pressure, Jonathan showed he was pure steel. Yesterday around 5pm, Jonathan received an emergency call from a frantic customer. The caller had a printing order that needed to be turned around, with those dreaded words every employee fears receiving at 5pm on a Friday: I need this ASAP. But not Jonathan. Jonathan was made for this moment. The prints had to used on a certain template, on certain paper, and lodged into same size name tags. Jonathan listened intently. He digested the instructions. And he sprung to action to grab the goods; where unavailable, he found alternatives. And while the customer was peppering instructions and impatience, Jonathan kept cool and methodical. Never had Carlisle Staples seen such level headedness. One wonders whether the nearby War College knows of such composure inhabited a few blocks down. Anyway, back to Jonathan. He assured the customer that he would take care of all the requests. Then Jonathan took the step further of taking the printed name cards and stuffing them into their holders. So that by the time the customer flew in, Jonathan was already in the last stage of preparation. Ultimately at the evening's reception, the name cards were securely fitted on civilians and admirals alike. This night was saved by Jonathan. He might not know his influence. But his efforts will always be remembered by those he saved. And I will be among those who sing his lore, because that nervous customer was me. But anyways, this story is about Jonathan. read more