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    The Computer Shop

    4.3 (6 reviews)
    Open • 9:00 am - 6:00 pm
    Updated 3 weeks ago

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    Compucare Technical Services - We just won the Top 3 Computer Support & Services provider in the State of Pennsylvania for 2026!

    Compucare Technical Services

    (6 reviews)

    Very well qualified! Fixed my phone in about 15 minutes. Also repairs computers. Might be a…read morelittle pricey, but you get what you pay for! I plan on using Compucare for future projects.

    Compucare Technical Services has astounded me with their lack of professionalism. Amidst lies in…read moretheir reply to my Google review (proven via the text and call logs attached) they have accused me of being "angry" because they couldn't get to my PC fast enough. The only reason I was "angry" is because he spoke to me like I was an idiot, claimed he did nothing wrong, claimed 60 degrees celsius was normal, and generally avoided accountability. He has also failed to communicate properly, saying he'd get back to me and never texting back, then becoming passive aggressive when I checked in. Additionally, he searched for my new CPU on Amazon, rather than using Newegg or any other dedicated parts search, and ordered a CPU that would be completely incompatible with my system AND the motherboard he had ordered. If I hadn't caught the incompatibility, I might still be without my PC. Again, I had no issue with the fact that a mistake occurred. In fact I would have been gracious had accountability been taken. It was his communication over the phone on Sunday that led me to take matters into my own hands. No matter who discovered the issue, Compucare Technical Services was blatantly unprofessional and frankly frustrating to deal with on multiple occasions. Additionally, he tried to offer me $100 cash when I said I would be changing my review this morning. And the agreement referenced in his reply states that I must allow them opportunity to rectify the issue before issuing a *credit card chargeback,* which has not happened. CTS has yet again contacted me, despite me specifically asking him not to, and continued to berate me as a result of my review of my bad experience. (see end of text logs) https://drive.google.com/file/d/1aNbTLFg3kSkeb2W12FEA03qPptbv8iTy/view?usp=sharing (call logs) https://drive.google.com/file/d/1ybs2Lz552S6UFZ4s4JwCGFNis-XQs-C5/view?usp=sharing (text logs) https://drive.google.com/file/d/1RQLZ4X4GqUvY3g5_5_R_fwG2epWG_QK-/view?usp=sharing (Agreement)

    Best Buy - Harrisburg East - Cracked side of laptop

    Best Buy - Harrisburg East

    (58 reviews)

    $$

    Over the past three months, I've been trying to buy my mom a new cell phone. She has been using an…read moreoutdated iPhone since the pandemic hit us back in 2020, so she had asked me to upgrade her phone without upgrading her cell phone plan. Sounds easy, right? Anyways, I started this project at the local AT&T branch near my house. Turns out that you cannot buy a phone without a plan, so that was a dead end. So I went to the Apple Store in Park City Center, Lancaster, to talk to someone there who could assist me. The young lady basically told me to go outside of their store for a new phone, so I turned to Best Buy via their app. It was a very simple process to purchase a new phone without paying too much money and not having to go through her cell phone provider directly. I decided to pick up the phone at this location, and that was also a snap. The young lady behind the counter was very helpful and I was able to get her phone in my hands in less than five minutes. This was a perfect and painless way to get what I wanted without too many hassles in between. I look forward to coming back here again soon!

    This is a national Best Buy complaint, but the most recent attempted interaction was at Harrisburg…read moreEast so they get the review. It is impossible to actually speak to someone at the store. I bought an "open box" OLED TV at another store, only to find out after the purchase that it was a store display model that had been on the wall for 3 years, not an open box item. Understandably it had significant burn in when I got home, so I had to lug a 77" TV back. Not wanting to repeat that, I tried to call Harrisburg East, as they have lots of potentially good deals on open box items, but it's impossible to speak with anyone locally to find out whether an item truly is open box or just another 3-year-old used product. When I called the local number, the non-local rep told me the item wasn't even available, even though the website allowed me to put it in my cart an order it for 1 hour pick up. Either the phone rep was wrong, or the website was, but either way, there is no way to contact the local store to verify anything. Why even have a local number if you can't speak to anyone locally? Either way, this headache has caused me to cancel both my Best Buy Visa and my Plus accounts. Go to Amazon, CostCo, or B&H instead, they are cheaper with better customer service anyway.

    The Computer Shop - itservices - Updated October 2026

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