This company is so user friendly. They fixed my battery issue and let me take it home until they got the battery. They also fixed my audio problem. Whrn it popped up again they fixed it for free. I highly recommend them. read more

I bought a bld from NZXT. After a year I wanted to upgrade parts like the gpu, storage and other simple things. I was able to caveman shove parts into my pc and got overconfident. When I decided to upgraded my cpu I finally broke the motherboard and needed expert help. A friend at work suggested I check out Alliance Computers in Harrisburg. The service was professional and fairly priced to replace the motherboard. I've come back for assistance with upgrades and again for software issues (I deleted my windows) and have always received the same friendly service. I'm confident that the next thing I break on my pc will be handled by the professionals at Alliance Harrisburg. read more

My computer screen broke while traveling into town. They were relatively quick and got the screen replaced after I paid 35 bucks to expedite the service. Not bad, I guess. read more

I do not trust these guys. They use used parts in repairs, and try to swindle you every chance they get. I've been in IT for 18 years, but decided to play stupid with these guys. Well they clearly tried taking advantage of me. Never again. Too bad there are no decent computer parts dealers in Harrisburg. Your better off buying what you need on the Internet. This place is the worst. read more

Six weeks . No word. No return calls, even when promised. I am going today to take it back from them. Every time I called, tech would say "are you sure we have your computer" and I would tell them yes, I just talked to you a week ago. Then he would say "let me check" ..."oh , he is working on it right now. We will call you back tomorrow" . (he wasn't and he didn't) This happened three weeks in a row. Advice: Don't waste your time. read more

They sell USED parts. I bought what I thought was a brand new key board, only to find out that the serial number was black out. When I went to return it, they would not honor it because it was over 30 days old. NO store credit, NO talk to Micro Soft, No refund ! I asked " Do I have to buy a new wireless mouse/keyboard every 6 months?" If you want USED parts...This is the place to go. Service is LOUSEY. Cheap......yes Thats the best you get too ! If I could give it a LESS than one star, I WOULD. read more

I want to give this company a ZERO but I cannot. If I could rate it a MINUS five I would. I have to disagree with Rein about this company being honest and fair. I brought my desktop system in because my optical drives wouldn't reload Windows onto my fresh hard drive (which happens sometimes with those drives, from what I understand). I had a second hard drive with all my data on there. I left explicit instructions, both verbally and on paper, as to what to do and to NOT touch my second drive, as it was fine, working properly, and is my data backup. My fault was not pulling out that second drive just in case. I get the system back in a couple of days. I get it home and boot it up. They've loaded windows for me on the C: drive. Fine. The I go to look - my secondary drive is not viewablee! I went to the BIOS and checked - it's not been disabled. I opened the case and checked - the drive is still there, cables connected. However, I did notice they didn't put back the two thumbscrews on my case. That's very bad and sloppy workmanship IMO. So I called the company. The guy that answered the phone said that maybe the tech forgot something and to bring it back in - should take about 15 mins to fix and I can hang out in the store while I wait. OK no problem. So I bring the system back in on the weekend - no techs are there. We needed the system so I bring it home. Then I brought the system back. I told the guy what happened (again). I'd seen this older guy several times when I went there and I'm sure he was familiar with the issue. I expected my system to be done within a couple of hours so I left it. I called back later to find out that they said something was wrong with that drive and I needed to spend money again to repair it. I asked to speak with the tech and he said that somehow the drive had been partitioned and formatted, and he'd have to run a recovery on it and that it would cost me. He also said that I had formatted my own data drive, with 10 years of backup data on it. By this point I was pretty upset, and asked to speak with the manager. Denny, the manager, was the guy I'd given the computer to when I walked in that day - he told me that it was him who took my computer. I explained to him what the tech did, and what he said. Denny took the tech's side. He also said that I'd have to pay for it. I said, Ineed my data recovered and I needed it today and not to pay. After all, the original tech said it'd take about 15 minutes, and I'd left the system half the day now with the store, it wasn't my fault. I believe either the tech didn't want to fess up to the mistake of doing something wrong, or he parted my drive without realizing it. The fact that he didn't even simply return my nice thumbscrews to their place on my machine shows that the workmanship was sloppy. Instead of offering to expedite the service, and correct their mistake, Denny went on to call me a liar. He said I lied and said that HE was the one who said the system would be done in a short time. I tried to be calm and explain to him that it was the tech last week who answered the phone, but he was so mad at ME - his customer. He continued to yell at me over the phone saying that I'm lying and he doesn't like liars. ME! Who tries very very hard never to lie (but he doesn't know me personally so he doesn't know that.) It's one thing to be upset with your customer. It's one thing to be upset with how someone does something. But to attack someone's integrity? And your customer's to boot? I calmly got off the phone with Denny, and later I went down to collect my computer. One of the young guys in the store helped me do so. He was very nice and was shocked that the manager had done such a thing on the phone (I didn't explain all details, just that I was very unhappy and his manager had yelled at me and name-called over the phone). He apologized profusely and that was nice and all but it wasn't him that made the mistake. It was the tech who worked on my machine and worse - the manager! I come from Virginia where everything's professional. I myself manage support staff. If I were ever to call one of my customers a liar - I'd be fired on the spot. Who does this Denny guy report to anyway? What a total lack of professionalism. He should be ashamed of himself. So I have a machine that is still missing 10 years worth of important data, my system still won't recognize the drive. I will take it in to Best Buy to see if they can fix what Alliance Computer has broken. Best Buy has always been very professional and timely, and I regret that I didn't take the system there in the first place. I don't think they'd yell at me in the store and call me a liar. EDIT: THREE WEEKS LATER: they called me and said that my hard drive was available for pickup. Wha....? They actually removed my drive from my system. Who said they could do that? They should be ashamed of themselves. read more

I was not going to go there because I saw many bad reviews on yelp but I read that they revamped their staff so we gave it a try. I have a brand new laptop that I used 3 times and now it won't turn on. We took it to this place and paid $39.00 for a diagnosis to be given to us in 2-3 days. They had the computer for 2 weeks and no one ever diagnosed the problem. We called twice to see what was going on and we were told we would get a call back in 24 hours nobody ever called. The day before I picked it up my husband called and they said the tech manager would call in 15 min no one called. Finally I went and picked it up, still never got a diagnosis!! What did they do with it for 2 weeks, obviously nothing!! read more

I agree with John JH, they sell used parts, which can be a good or bad thing depending on what you are buying. If you are looking for cables, I found them to be somewhat cheaper than the big retailers since the items are used or repackaged. But anything else... I would be wary. The times that I resort to going here are when I need a computer part that I cannot find at a major retailer. Unfortunately, they are not that much better. There's been about 3 or 4 instances where I have went to there Derry Street location asked them for a particular kind of cable, wire or connection and they had what I needed just once. I wasn't asking for anything a techie wouldn't be aware of, but one time the guy had no clue what I was even looking for (simple mini-USB to USB splitter). He then proceeded to tell me I would kill my harddrive when I explained to him what I was trying to do, even though it was recommended by a number of websites. Another time they didn't have the part I wanted in stock, so they insisted that they order it for me even after I told them I needed it the same day. I literally had to tell the guy to "STOP! Look if you can't give it to me today I'm leaving..." Which leads to their customer service. I dread talking to one of their sales people. If they are not being pushy at trying to sell you something, they are either know-it-alls (or know-it-wrongs) or condescending. Both of these types of sales people immediately turn me off. So if you have to go here out of necessity because Harrisburg lacks another true computer parts store, get in, get what you need and get out. read more

This place STINK!....drop off my laptop to fix for like 4 weeks and got no call from them to see what happend to it. I called them back and find out that they haven't even look at my laptop, I was outraged. 3 days later, they called back and said that they can't fix it due to the mainboard malfuntioning and tell me to come and pick it up. when i pick it up, i got charge $40 for "analyzing the laptop"....WHAT KINDA BULL*** is this? they could've just open it up, look at it and say "yeah, we can't fix it..." UNACCEPTABLE! -_- read more

They hold my ptinter for week and they told me the part price $ 288 plus labor $69 per hour ( 2:50) . I bought the part in ebay $12.87 I fix by my self with in 47 minutes . I really appreciate the technician who lied to me that much big different the part price , he inspire to me for I check my ability . thanks again read more

I wanted to change my previous review. I was having issues with a desktop custom built pc. Alliance Computers sent a technician to my house and resolved all the issues I was having. So now I am very happy and will likely purchase from Alliance in the future. read more

You can find better service and at a cheeper price elsewhere.

One of the most inexperience and unprofessional repair service I've ever been in to. In 2012, I brought my TV in to fix it. Even though I told the guy that I knew what was the problem with my TV. It was something wrong with volume control system and I knew that it needed to be changed and didn't know where to get it. So, I decided to check this alliance computer shop. First of all, they charged me 39.99 for diagnoses. After 4-5 days I got a call from them saying that we cannot fix your TV because our distributor no longer carry this spare part and they said your equipment is ready to go and you can pick any time you want. I don't mind paying $40 for diagnosis but if your workers can fix the material you ask for or said something like our distributor doesn't carry this stuff. What the hack? When I went there to pick up the TV and they treated me like I was no one and said if you find this spare part we could fix it for you in 30 days. Also, I talked to skinny manager (forgot his name) and he did nothing. He was talkative and unprofessional. After a couple of months, I brought that TV to an amateur guy in Steelton. He wasn't even busy at that time. So, he asked me to stay in his shop to take a look at it for free. When he opened the back part of the TV and took volume control system out and said there is nothing wrong with it. He looked in through the holes and said its missing a red wire. He asked me to come back tomorrow. When I went there the next morning. He smiled at me and said he changed all the wires in it and now its working fine. He asked me for $20 for repairing fee but I gave him $35. After that I decided not to go to this crappy alliance computer shop ever again. read more

Alliance Computers is a down-to-earth tech place that you can find parts and services that won't cost you an arm and a leg. I dropped off my system, which was infected with a virus(you do need to be as specific as you can when explaining what is going wrong), and the tech that was working on my system called and told me what needed to be done and how much it would cost. It was fixed(the operating system reloaded and my files saved) and returned with a few extras that were helpful. This isn't like Best Buy, where you are attacked by the salespeople, whom have no idea what they're selling. What you find at Alliance is parts you can only find on-line, if you know exactly what you are looking for. And, if the salespeople don't know what you are searching for, they will ask the techs for help, which aren't far away. Just check it out next time you need tech help with your computer. read more

my family has gone to Alliance over and over and have always been impressed at how friendly they are. Those folks always to the extra mile for us. Maybe they just like us or whatever, but we have no complaints at all. Whether it's a used computer for junior or fixiing something he broke. never once had a problem and will continue to recommend them. Especially compared to GeekQuad prices!!! yowwch! read more

I agree with whoever said they would give this place a 0 if it was possible. Being a woman, I'm used to being swindled by car salesmen because they think I don't know anything about cars, which I do, but I never expected the same treatment by a computer "repair" center. It's no wonder they're quickly losing their business to smaller stores. I knew more about computers than their repair "technician," and the customer service from the manager, of all people, was the worst! This company is a joke. If you enjoy the wool being pulled over your eyes because they think you don't know anything, then you should go here. As for me, I'm taking my business elsewhere. read more

OMG this place SUCKS i went to do a simple fix on my computer they said they could not fix it and that I should buy a new "used" one from them well I got it home the burner they said was in it doesnt read disks also none of the ports work for mike or speakers bringing it in tomm let you know what happens but i dont expect it to be good :( read more

Add me to the "If I could give them a 0, I would" group. I took my laptop in for a new fan and was told that the work would be finished on a particular date. We asked that they check something else and call us with a quote for that job. We still hadn't heard from anyone five days later (which was the day before the completion date), so we called only to discover that not only had the computer not been touched, a new fan hadn't even been ordered. Long story short, we paid the diagnostic fee and took the laptop back. It turned on twice for me, and then wouldn't work after that. Even as I type this review, my touchpad isn't functioning properly (I checked the settings to ensure it wasn't erroneously disabled). I ended up going elsewhere. The staff discovered a minor problem which, when fixed, resolved the fan issue. I was on my way with a functioning computer (sans touchpad) within 24 hours of dropping it off. To the Alliance technician's credit, he worked hard to get my system back together so I could take it with me. And someone in the store fessed up that my order had gotten lost in the shuffle, after I called them out on their poor customer service. At least they were honest about that. Until they get some of their staffing issues resolved, I cannot recommend their services. I sincerely hope they can pull it together. read more

I have done business with these folks for eight years. They always have the stuff I'm looking for, prices are fair, and the staff is knowledgeable. Never a problem. read more

We have been dealing with Alliance (all of the locations) for many years now, and I am aghast at some of the reviews that I am reading here. On more than one occasion, we have had a tech come to our home to repair and/or install some equipment with nothing but good results. Each and every time that I call, or take my machine in to be worked on, I feel confident and secure knowing that whomever is working on my things is honest, fair and treating my business with the respect that I deserve. I have found the staff to be helpful, and never, ever, have I been spoken to in a manner that made me feel like I did not know what I was talking about...even when I was confused about something. I feel confident knowing that these young men and women who work there take pride in their work, and show it every chance they get! After all, having won the Harrisburg's Best awards for many past years certainly speaks for itself! read more

So, all the other reviews are at least 4 years old, and honestly, they sound like whiners. We've been taking our computers to Alliance on Derry and in Lemoyne for years. If something's not right, we say so, and they address it. They're a locally-owned business by two brothers who started with a folding table at flea markets. (How do I know that, I interviewed them for MODE Magazine once.) Chad and Dale are good guys. Computers can be crap. Don't let bad reviews keep you from supporting a great local business. Make your own decision. And honestly, if you keep going to a national-chain office supply store to get your computer fixed, that's all that will be available to you some day. read more

HORRIBLE EXPERIENCE! I have been using Alliance Computer for my repairs for about 10 years now. I used to be completely satisfied with them. Their service and technicians were impeccable, and; I was always treated as a valuable customer. The past two times I have used them, it was a complete disappointment. I took my computer in on a Thursday late afternoon. I called on Friday, and was told that someone would contact me on Saturday as nothing had been done to it as of yet. I went in on Saturday, and, was told that the technician, J..dan, looked at it on Thursday night, but; nothing had been done to it since then. The VERY RUDE AND UNPROFESSIONAL customer service person at the desk informed me that J..dan wouldn't be back to work until Sunday, and that "someone would be in touch with me as soon as they could." I don't know the customer service persons name, but, he was male, dark colored short hair, and dark eyebrows. I told him that this was unacceptable, and, I needed to talk to someone else. He said, "Well, there is him over there. But, he is just going to tell you the same thing" I told him, "Well, I will wait to talk to, "him over there." The person that I talked to was Steve, the manager. He was the only bright point in the whole experience. I explained the situation to him, and, he apologized on behalf of his employees. I told him what the problem was with the computer, and, he told me how to rectify the problem.He was efficient, professional, and polite. However, I will not be using them anymore. I have since found another more professional shop with excellent customer service. read more