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G Phone Fix

3.0 (2 reviews)
Closed 10:00 am - 5:00 pm

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AT&T Store

AT&T Store

5.0
(2 reviews)

I've been going to the ATT store on Noble Blvd in Carlisle…read morefor years, maybe decades, for cell phones for me, my spouse, our son, and our daughter. We used to see Stacey Zechman; he was extremely helpful and It was good to see a familiar face. I think he had groupies, and I was one of them. Quite awhile ago he disappeared, whether he retired or moved on to better opportunities I don't know. Anyway in '25 tihngs went kind of downhill. No Stacey and none of the other familiar faces. Let's see...I uppgraded my iPhone 6 to a 12 pro max, then the 12 to a 16. On one of these upgrades Abdull said I would get a credit of $xxx (a high amount) but I had nothing in writing, I went back to get written verification of the trade in amount and Ishmael (I think) said "how does $yyy (higher) sound?" He gave me a printout and circled that number on it; I didn't look at the fine print till later, when I noticed that the trade in value could be "UP TO $yyy". Oops. I think Abdull and Ishmael have moved on. My year-old 16 pro max wouldn't take a charge, and i visited the ATT store to see if they could replace the battery, no, but DeQuan found the problem so I traded the 16 in on a new 17 pro max. Technical issue with the new 17pm; I fussed around with it for hours and called Apple; no help. I. went into the store; Bryan fixed it in three seconds. Then he showed me what he had done in case the problem reappeared (which it did). OK, so on my recent visits: DeQuan fixed or told ne how to deal with a few minor issues, Mai (I think) helped me with something, and now I have confidence in Bryan, DeQuan, and Mai. five stars all around!

I want to give a great big shout out thank you to Cody form the Carlisle AT&T store. Last Friday I…read moretook my 81 year old mother who suffers from mild dementia into the store to upgrade her Iphone 7 to the Iphone SE (need that button!) and he was patient, kind and funny to work with. He took time to answer all her questions, no matter how many times she asked them and related to her on a personable level by sharing stories about his dogs and listening to stories about her dog. Thank you for the human touch Cody, please never lose that and you will go far in this world! You are awesome! Andrea

G Phone Fix - mobilephones - Updated July 2026

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