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    G Phone Fix

    3.0 (2 reviews)
    Closed • 10:00 am - 5:00 pm

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    AT&T Store

    AT&T Store

    (3 reviews)

    I've been going to the ATT store on Noble Blvd in Carlisle…read morefor years, maybe decades, for cell phones for me, my spouse, our son, and our daughter. We used to see Stacey Zechman; he was extremely helpful and It was good to see a familiar face. I think he had groupies, and I was one of them. Quite awhile ago he disappeared, whether he retired or moved on to better opportunities I don't know. Anyway in '25 tihngs went kind of downhill. No Stacey and none of the other familiar faces. Let's see...I uppgraded my iPhone 6 to a 12 pro max, then the 12 to a 16. On one of these upgrades Abdull said I would get a credit of $xxx (a high amount) but I had nothing in writing, I went back to get written verification of the trade in amount and Ishmael (I think) said "how does $yyy (higher) sound?" He gave me a printout and circled that number on it; I didn't look at the fine print till later, when I noticed that the trade in value could be "UP TO $yyy". Oops. I think Abdull and Ishmael have moved on. My year-old 16 pro max wouldn't take a charge, and i visited the ATT store to see if they could replace the battery, no, but DeQuan found the problem so I traded the 16 in on a new 17 pro max. Technical issue with the new 17pm; I fussed around with it for hours and called Apple; no help. I. went into the store; Bryan fixed it in three seconds. Then he showed me what he had done in case the problem reappeared (which it did). OK, so on my recent visits: DeQuan fixed or told ne how to deal with a few minor issues, Mai (I think) helped me with something, and now I have confidence in Bryan, DeQuan, and Mai. five stars all around!

    My experience Friday at the store was quick and easy! I have zero complaints with the store!…read moreHowever, I was told my phone would arrive no later than Monday. It's now a week later and my phone has not even been shipped! I still have no follow up or a tracking number, yet my order clearly states, NEXT DAY! I called ATT and spoke with an Indian call center I could barely understand and was told to call the store! It is near impossible to speak with an ATT rep who can help me or explain why this phone is so very delayed! I am not a happy, nor satisfied ATT customer!!!!

    G Phone Fix - mobilephones - Updated October 2026

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