Have yet to have anyone help my dad get his money back. They want to send him a check which will get to him in 30 days after losing his order and never submitting the first one. This has been going on since October and it is now December. Worste company. read more

I called to set up an appointment and they scheduled it for the same day which is great. He said if I register online I could save $25 off my visit. I went in with the intention of buying two pairs of glasses for $79 with a free eye exam. They had three racks of glasses that were available for this deal, but when I went to pay, they said not those glasses. There only about 20 pairs at that price on the racks that stated 2 for $79 with about 200 other pairs varying in price. Total bait and switch tactics. The employees are incompetent and unprofessional. Taking my business elsewhere... read more

Very disappointed I really wish they would just be honest. No accountability for giving me the wrong lenses or prescription. I just don't know? I'm told the optometrist will be here on a certain day. Wasn't there yet not a single apology for my drive into town. I've started a new job and I'm now 30 days without correct glasses. I feel like because I left a review they gave me the run around knowing they were closing for the virus. Now I have to in to elk grove today wasting my only day off when I have other things I need to do to keep my house running. I'm told I'll get a call from someone to help correct my problems but, the call never comes. They could have at least called and they wouldn't be open today. I had to find this out online when checking store hours for my visit today. I spent almost $700 here with no results and now I'm getting the run around with no directions to cure my needs. Feeling abandoned and I need my glasses as read screenshots all day. Even if they fix the prescription today I'm still 2 weeks out after 7 visits and 30days of waiting read more

My visit at Stanton optical in Lodi was amazing!! Dama did an amazing job helping me find the perfect glasses!! I highly recommend them!! Ask for Dama... she's amazing!! Thank you for all of your help & exceptional customer service!! read more

My initial appointment went very well. I thought the virtual visit would be kinda weird, but it went great. The staff was pretty friendly. The visit went pretty quick. I was in and out in less than an hour. When I picked up my glasses, I was handed them and told to have a great day. She didn't ask if I needed any adjustments to the frames or to verify that the RX was clear. It felt a bit impersonal. She wasn't rude, but there could be a bit more connection made at that encounter. Overall, I'm pretty impressed with Stanton Optical. Definitely will be back. Thanks read more

I have been waiting for a reply from the corporate office of Stanton Optical, but the time has come for me to speak out. I Purchased two pair of glasses at Stanton last September.. The second pair were sunglasses, here. In less than a year the sunglasses' Lenses tint are disintegrating and I am being told that it is because they have antiglare and polarization. I would think that they being sunglasses, would not be the case. They want me to pay $141 to have them replaced. I feel, that it is the responsibility of the company to sell a product that lasts more than one year, advise clients of the possibility of this happening, though I have never seen or heard of this with anybody else's glasses, and that they should take full responsibility for the replacement. I would advise anyone thinking of making a purchase at Stanton, thank twice as they do not stand behind their product. read more

Stanton Optical - Disintegrating lenses - Eyewear & Opticians Near Me - Lodi, California

Terrible and rude service and they made my glasses wrong and had to re-do them 3 times! Terrible

I went yesterday 01/29/20 for my first eye appointment and I really liked that experience the eye technician was very nice and informative. I also got to pick out the frames I loved and I was told they would be ready for me today 01/30/20 and to come after 10 a.m. upon my arrival I was told my glasses broke during the process of adding my lenses. The girl then told me they tried to call me several times then come to find out they had the wrong number for me which was beyond me when I confirmed was correct information before I left yesterday. I'm honestly really upset with the fact I drove 25 minutes just to turn around and go home empty handed just to wait for a call for completely different but similar pair of glasses from what I picked out.. the whole back a forth thing really just irritates me and that's why I'm giving a 3 star. read more

There is not a negative rating or they would get it .Called made appointment i get there no one to do the eye. Exam did on video no one in lab and one set had to special order was told they would be in in a week called eight days later manager answers phone tells me he will check it out and call me back. Doesnt call back. I call again speak with a different person. Told they are ready. Go to pick up they are not there. Asked to speak to manager who was not in . asked to please have him call me . No call so called later in the day spoke to manager. Was told they would be in the next day to come after 3:00 PM I come in at 3:45 cant find them check computer and am told they will be another week still have no glasses . I call ahead because i live some distance away waste of time and gas when they apparently have no clue what is going on.Will hope that in a week they will actually be there . would not go back or reccomend that anyone else does. read more

Terrible customer service. They don't care whether they help you or not. Rude. Rude. Rude. The black guy that works there acted as if doing his job was a bother to him. Like you're getting paid for this not me. Needless to say I left with nothing. I'd rather pay more and be seen by someone competent at Lens Crafters. Cheaper doesn't mean good. Never again. If anyone asks I will NOT recommend Stanton. read more

Girls didn't know how to operate equipment. They kept making me retake tests because they didn't do it right. I was there for 3 hours! And in the end they recommended I see a doc in person, but couldn't recommend one. read more

I am so happy I went to this place. After absolute horrible experiences at Zeiter, I was dreading another possible dud. Made a same day apt online for 20 mins later. 30 mins after my apt, I walk out with trial contacts, new glasses be here in a week and would have been much sooner but I have special order lenses, a week is shorter than I have ever waited. The people working there are so nice and helpful, not pushy to buy anything. I am bad with names, but I will edit this after I pick up my glasses. Thank you to all at Stanton for making my day awesome! read more

I know people want to blame COVID-19 for everything but COVID has NOTHING to do with how I was treated! I made an appointment for a prescription eye exam for glasses, when I walked in the store I was told that if I did not purchase a bundle they will not be able to perform the exam! I have never heard of such a thing! read more

I would give 0 star if I could. The service was poor, rude.The front desk was not helpful. The lady argued with me regarding the information that I gave her on my prior records. She looked it up in her computer. Instead of recommending a solution, I was told that even if I go to Stockton, they won't be able to help my situation. We'll lady you were wrong, I called Stockton ahead, told them exactly what I needed, had the exam, got my contacts. Stanton Stockton understood. Your front desk is your front line customer service, train them. read more

the people the works here are self entitled bitches! they cannot answer a direct question at thesame time the are fucking rude no self respect and the costumer service is up to the lowest level. cannot give you exact answers... lazy self entitled bitches! all they do is watch they phone all the time.. when you call rude bitches will answer you.. have some respect to your costumers!!! in for the money only! read more

5 Star service at this Lodi, CA location on Lower Sac & Hwy 12, WalMart + other stores. I was greeted by Sophie and it began here. I said I'm here for the special 2 for $69. As I made my decision I notice a frame I really liked. Now the collaboration of team work comes in with another assiciate, Enham, who offers a suggestion and I bought two frames with progressive lenses. I'm happy with all that is offered. When I witness customer service at it's best. Unruly client is at a clip of unhappiness piercing the air. But another associate, Tayla is giving her, her all. Even offering to call to be sure that they will not come back for nothing. Yet the woman would not let up and is now repetitive in her disgust. But Tayla kept giving her sunshine while she rained down. Handled very well. Which means buy here and whether it's Sophie, Enham or Tayla or all three, they will treat you like "fam". I saw first hand. Maximum Respect, ChristopherThompson read more

I saw the commercial on TV, they have good deal, and they just opening at this area, I have been here today, exited to get glasses, I made appointment early in the morning, and there is a sales man Ryan really nice to take care me and business, I have requested the good price for glasses, he really gave me a good deal, I bought three glasses at store, when I pick them up afternoon, Ryan still there and he is nice to every walked in customers, I haven't asked all employees name, they r all nice, smile to customers for exam, for everything, they r good, and glasses is beautiful, recommend this store, hope people want to buy glasses come here to take a look read more

My 91 year old father continues to wait for his glasses. Initially got an appointment in Lodi for eye exam and new glasses needed. Showed up and they said they can't do eye exam there and that we needed to go to Stockton. The eye exam went well at the beginning of April. Said the new glasses would be ready by end of April. End of April they said both delayed, one ready by May 6th and other May 10th. Today they said another delay and now possibly by May 20th..????? read more

Just wanted to say how helpful the woman was today at Stanton Optical. I purchased my reading glasses there a few years back. They accidentally slipped off the sofa and I had stepped on a portion. One lens came out when the screw was dislodged. The frame was bent also. I planned to purchase a new frame this morning. But this nice woman was able to repair them. Even better yet, free of charge. Sure great to know there are still nice people in our world. Thanks so much for making my day :) read more

They had such a wonderful team that were extremely knowledgeable & patient with every question that I asked. I'd definitely recommend them to any friends & family looking for help with there vision needs read more

Terrible customer service. Phone system disconnected you automatically. No apology. Prices started very high way more than advertised. Worst experience ever. Go elsewhere. read more

Wish I had read reviews before going there. Front desk girl is rude. Did not opt for cheap glasses bought two pair, spent $600. They ordered the wrong glasses on one pair and insisted and argued that it is what I ordered. After re-ordering a new pair (I could no longer find the original pair I wanted), I received a text and email saying my order was ready. I drove over an hour to pick them up only to receive the same treatment. Girl at the front desk insisted I was wrong and my glasses were not ready. Also, they do not adjust your glasses unless you ask. I'm old and have had a lot of glasses, have always been automatically adjusted on pick up. I was referred by a friend who went to Sacramento and was very happy. Must be an issue with this location. Will certainly not go back. read more

It's just like buying a used car. I had an appointment, arrived, no wait, everything is good. Went in for the exam, which was done via the internet, you don't see a doctor, you are in the chair, and you don't get eyedrops, which I was happy about anyway. The doctor is on a computer screen in the corner of the room, and the lens machine is operated via remote control. It doesn't take long and your prescription is ready. The window ad is 2 pairs for $59.00. Mine, of course, were progressives, so more money, which I expected. When the "manager" hit me at a little over $800, it was a little disappointing. Total "out the door" negotiated was $400, minus my $40 medi-cal. The pricing was the first half of my reason for the 1 star, the produduct is the second half. I've had the glasses for about 6 months, and they have broken twice already. I chose rimless, and the ear piece has broken where it attaches to the lens both times, they seem to last about 3 months, and then the staff informs you your portion is $60 to replace, the other is covered by them. read more

First time at Stanton Optical in Lodi, Ca and it was a good experience. The two girls that assisted me were very friendly and knowledgeable! I was greeted immediately and didn't have to wait long. read more

great costumer service! The Staff are friendly, professional, and up front. Damariz provided me with exceptional service and walk me through the process until it was completed! Also was able to maintain a safe distance with mask with no problems. Was in and out quickly, would definitely recommend to anyone for eye care. read more

Came in spoke to a jazmine she must have been on her way out even though clearly they were still open very rude! Told me to call tomorrow to make appointments, told her I was here now why cant I make it now she said oh I didnt j now you wanted to make it now ??? Fast forward to appointment she was not there thank God!! Although because my husband was diabetic I had to come back following Monday and guess who's there Jasmine.. again rude !! she also begins to tell me she's manager lol bottom line great staff horrible manager read more

This was my 2nd time buying glasses at this location, and from the first time to this last time Was a night and day difference. The exam was the most professional experience I've had but all that went out the window with The manager "chris". If you have ever had an experience with someone that is in a position that they shouldn't be, this is the man. He was the root to all the issues and it never got better. He seemed to be bothered by having to do his job and then he would rather talk to the staff about (cats) literally cats then assist the customers. Me and my wife needed to have an exam and pick out glasses, and before we started we asked if they had enough time to do so because within the next 2.5 hours we had an appointment and he assured us that was plenty. But he drug his feet and made this the most lengthy process. I could see if they had other customers but that wasn't the case, he would rather talk to staff then do his job. So when we had to come back to pick up the glasses, again it was a complete inconvenience for chris to do his job. A week after I got the glasses I had to come back because chris the manager messed up and didn't put down the top of the line anti-glair like he said he did for my stigmatism and I couldn't use them for driving at night. So I came back to make sure that it would be fixed and he proceeded to argue with me that he did and it was obvious he didn't then my wife asked why she wasn't asked about the anti-glair for hers and he lost it and I had to step in and then he played the victim and tried to cause a scene (typical millennial move)... this man, if that's what he identified as is not in the right mindset to be in the position he is in... the manger Chris at the Lodi Stanton should be removed because of his unprofessionalism -argumentative and incompetent ways of managing the Lodi branch, worst experience I've ever had and I felt the need to write this review because Stanton optical doesn't have a customer service number that is actually connected. read more

If I could give them zero stars, I would. The staff needs a serious lesson in customer service. Beginning with introducing yourself so the customer, instead of checking your email, so at least they know who they are talking to. Also, cell phones on the sales floor is very unprofessional and so is putting someone on hold before they've finished speaking then purposefully leaving them on hold for a very long time after calling them rude in front of another customer. Telling a customer that this location is not in-network even though the Stockton location is and that they can either pay full price or call on their own to find out what the copays are (even though they are clearly printed on the front of the card) and that you maybe could honor some of them is not the best way to operate considering the cost of eyeglasses and the number of places that sell eyeglass and do take my insurance, which by the way this location does, the girl just didn't know what she was doing. No one helped my choose my glasses, I was sent out to the showroom to look without even knowing what my prescription was or if certain frames might be excluded because of it. I picked a pair from the very limited selection, was told they would be ready in 15 minutes, came back after 20, was handed my glasses, told the dizzy feeling would go away after a few days when my eyes got used to the new prescription and sent on my way. No fitting, no adjusting, not even a cloth to wipe them with. Today I brought them back in after going to the Stockton location and finding out that they were twice as strong as they needed to be. When I got there the girl I was supposed to talk to about getting them fixed had just walked out the door for lunch despite knowing I was coming. My glasses were handed off to the guy who makes the in-house. He came back out, handed them back to me saying they were 20 degrees off the axis they needed to be on and not the special lenses that having an astigmatism call far and that I paid for, hence the feeling like I was falling all the time while wearing them. He adjusted them to the proper axis but made the prescription in between what the Tele-doctor had said and what the in person doctor said. I asked for them to be corrected to what the in person doctor had prescribed and they acted like I was being unreasonable. Then once again, I was handed my glasses without even being asked if they needed to be adjusted, without the fingerprints totally wiped off and no cloth to wipe them with myself. I won't even go into the how rudely my husband was treated over the phone the day before when he called to inquire as to why I had to pay a co-pay and he didn't. He had gone to the Stockton location the day before and had a fantastic experience and found out the this location makes the classes in-house, which is what prompted me to go ahead and make an appointment here in the first place. Lesson learned. Won't be coming back here again read more

worst place i ever have gone... i was so excited and totally disappointed ... when asked what cheapest lenses wear she said $200 ... no i said cheapest.. then did break down .. still added upgrades... carbon fiber . . at that point i walked out. you guys have a bad attitude . lie they do not take medical, i been going to other statons for years. you will fail with this crew you have read more

I agree that I would give a negative review if I could. My experience was not too bad. The first visit, the machines were down so I had to be rescheduled. But I get contacts. My husband went in and we were told that they accept all insurance and then when he gets there, they don't accept VSP. Who doesn't accept VSP insurance. After much discussion, they finally accept it. We are double covered so my husband picked out regular frames and sunglasses frames. Never heard from them after they ordered the glasses. My husband call on the second, third and fourth weeks. Finally he was told that his glasses have been lost so they have reordered them. We asked it both pairs are lost and were told no, the other pair should be here soon. We asked what they would do for us for the inconvenience and were given the runaround and much smoke blown up our booties. Requested to talk to the manager and of course he was not in. My husband called the next day and of course, the manager Ryan, had just stepped out. By now they have billed our insurance so, still considering our options. read more

Giving one star is being generous...first time I came in to this location they were so pushy to buy the most expensive glasses that they had in the place, after I showed the guy which ones I liked he got a horrible attitude with me like I was wasting his time. So I left and went back to my eye doctor and bought my glasses from them. Second time I went into this place I accidentally broke my glasses. My eye doctor was closed down due to covid so I thought I would give Stanton Optical another try...bad mistake. I called asked if they repair glasses, explained what happened and they said with out a doubt they could be fixed. Went in and they couldn't fix them but they could take my lenses out of the broken pair and put them in a new pair. The sales associate was super rude and getting frustrated that she couldn't find a pair of glasses that would work. I told her all I wanted was simple black glasses and she didn't like that either. She finally found one that my lenses would fit in but they were not my style and the color purple, they looked weird on my face but I felt the pressure just to buy them so I could get the hell out of there. So after months of trying to wear these glasses I couldn't take it anymore, they looked funny on me, put so much pressure behind my ears that it would start to give me a headache, so I thought maybe I should go back for the third time and have the lenses switch out yet again so I could actually wear my glasses with out any pain....in the back of my mind I knew better but I was thinking maybe that girl was having a bad day...nope!! For the third and last time I got the same sales associate with her bad ass attitude and snotty demeanor like how dare I ask her to actually work. She half assed walked around the store trying once again to find a pair that would fit and once again she was getting frustrated. She finally came back and said "I can't find anything that will fit, I'm horrible at this" she told me I could wait for someone else to come help me but she was busy, I took that as a sign to get the hell out of there once again!! Stanton Optical you seriously need to train your employees to have better customer service. I will not say the employees name either because it isn't just her fault that her customer service skills are disgusting, but also the managers fault. read more

Today I had an appointment for my 7 year old daughter. She was beyond excited to pick out new glasses. Unfortunately that ever happened, & she left heartbroken. They told me because she was under 8 she would need to be seen on a Monday. I told them her age, & date of birth when I called in to schedule. Drove 30 min, just to be turned away. I went straight to Costco, & was seen today. I'll never go back to Stanton. They lost my whole family's business. Myself, kids, & mother. My mom had an appt today (after they already cancelled on her this Sunday- "technical difficulties") needless to say she won't be in. In fact they had no record of her appt today when she called to cancel. Horrible customer service! Not worth it. Get your shit together Stanton! read more

What can I say??? Worst apt ever. First they had to reschedule. Then when we got there they said it would be an hour but they close in an hour sooo? And then I asked well are we rescheduling or can you see us. They then said come back in 45 minutes. We came back and the staff seemed like they were done with the day. They were very rude and the actual Dr was cussing at the equipment. While I was waiting I over heard another customer checking out and two separate employees misinformed her about when her glasses were going to be done and the other made her so confused about the special they were running. The entire experience was very unprofessional. This is not the way you want to feel when your getting your EYES checked. I would recommend more training for the staff but I am not sure these employees are trainable. read more

Get in here and talk to Kyle! He was super helpful and very pleasant. Will definitely come back

Had an appointment this morning. Worst one I've ever had in the 30 years of wearing glasses. There is no doctor on site in the room. It's all done via camera on the wall. Not once was I asked about any issues with my vision. It felt like an assembly line to hurry up and get money. After 20 years of being a mechanic I've had metal in my eyes and had questions about getting contacts. Never an opportunity to ask. Before I arrived I asked if they took my insurance and was told they accept all insurance companies. This was not the case. After the exam I was told that they could only do 60% off sticker price. So I figured I'll try and make it work. Spent a few minutes picking frames from the limited options available. When I do decided which ones to get I stand around for 45 minutes waiting to be acknowledged. I ask about my vision up close since the last exam I was told I would need bifocals and they said they didn't check that. Why get an eye exam to only get it half way done???? So I wait and wait and wait. They continue helping everyone else. When I finally ask what we were waiting on I got more excuses so I just walked out. My business was not appreciated at this place. read more

rude customer service, chunky girl who tried to verify my insurance was 0 help and had the worst attitude. neverrrrrrr coming here again.

My eye exam was handled professionally. Fitting me for glasses was very involved as I have poor eyesight and many problems with prescription glasses in the past. I explained this to Enham Hanania who fitted me with the glasses. She had personality galore and at first I was nervous she was just good at selling. However, she listened patiently to my issues with glasses and would go higher up if she could not answer my questions. She seems to be an asset to this Lodi location of Stanton Optical. With that being said, I have not received my glasses as yet so will reserve my opinion on Stanton until the glasses are on my face and I can see properly! read more

Ordered glasses on Saturday. Told they would be ready Sunday. Waited til Tuesday to make the 30 mile drive to pick them up. When i get there they tell me the made the wrong glasses and come back in 5 hours. If they were made wrong why wait til i pick them up to fix them? Poor service. Like i want to just hang out for 5 hours. Last time i use them. read more

the customer service is so nice. Miss Enham Hanania was extremely polite and respectful, she even help my mother and i pick out our frames for our glasses and even gave advice on prices and everything we needed help on. now that is what i call customer service. if you ask me she needs a promotion and a raise, preferably both. read more

Terrible. I went in there because I am a 14 year old child who has lost and broken his glasses so many time that my mom made me buy my own pair this time. She suggested this place because she had seen that they have very cheap glasses but when I walked in all the cheep glasses were horrible quality so I decided that I shouldn't really have expected anything else and that I have enough to buy myself a good pair of glasses, so I asked for some popular name brands like Ray Bans and they didn't have any but worst of all when I found a pair of glasses that weren't bad and I asked for the price the salesman told me it was about $500 for everything! I get that I was paying for lenses and the frame but it still seems unreasonable how they were that high of price even tho they had nothing special in particular, they were a brand I had never seen before and the lenses weren't anything special either. The weirdest part is that we basically negotiated for them, when I told him that I wouldn't pay more than $150 for all he weirdly settled without any further argument. And the computer systems were down so I'm not in the system and I don't think my one year warranty he said I had is effective. read more