My husband bought our 18-year-old frames from here and they're awful. I think we were given a defective pair because they broke within the first 3 months and continue to break. He's not rough with them. He literally turned his head to the left and the frame cracked and the lens popped out. If you don't purchase the warranty, Standard Optical won't help, even if the frames are defective. For now, we keep using the plastic welder. Once it's been a year, we're going to the vision center in Walmart even though they don't accept our insurance. We've had a fantastic experience with them in the past. read more

I was in the Bountiful office and employee named Thaliz was no kind and helpful. The store was closing she stayed after to help me. Standard Optical is awesome. read more

If you like waiting more than 3 months for glasses and incorrect orders, this is the place for you! On Nov 12th 2022, I went in for an eye exam and got a new prescription. Picked out a pair of glasses for everyday wear and Maui Jim sunglasses with the new prescription and paid in full for everything. They told me it would be about 2-3 weeks which I thought, "Wonderful, I will have my new Maui's and glasses in time for my trip to Hawaii in December...nope. In December when I called for my status on my eyewear the said they had the Maui's but were still waiting on the glasses. I told them, I would save the trip and wait for them to come in. A few days later I received the text I could get my orders. When I got to the store they said they had somehow ordered the wrong lens color for the Maui's. (So much for having the perfect sunglasses for Hawaii). Then when I tried on the everyday wear glasses, it was like I had a vice on my face. The store rep tried to make adjustments but, it was a no go. Somehow the lab shrunk the frames and the rep said we would have to try and reorder. Left without glasses. (So much for saving a trip). January 2023 comes around. At the start of the month I received the message I could pick up my eyewear. I go in and was able to get my Maui's but their lab put my lenses in the completely wrong frames, and appeared to be child's glasses. The manager said since I was having so much trouble with the particular frames I picked out, I could try another kind for no additional cost and I took him up at his offer. February 2023 about a month later and no word from them about my glasses so I call to inquire. The manager answers and tells me that the machine was broken and it would be another 3 weeks. I told her this was unacceptable and she proceeded to tell me that it looks like I just placed the order in January. Now I'm really pissed and tell her..."No, my original order was in November." I then told her the whole story about how they kept screwing up. She profusely apologized and told me she would talk to someone at the lab about expediting. I told her fine. The next day I call in to see what she found out and she said the order could not be expedited even though, they have had my money since November. I then told her that I wanted a refund. She said then to give her one more chance and she would try someone else at the lab and she would call me back first thing in the morning. Next morning. No call. After work I went into the store and demanded my prescription and a refund for failure to provide their portion of the transaction. Of course the manager wasn't there and I had to explain my story to the rep behind the counter but only after she said "so you it looks like you placed your order in January." I left with my refund but sadly the incorrect prescription. Seriously. What the actual?! The rep gave me the script that left off the bifocals add on. Found out when I was at a different eye glass place. Just when I thought when I was done with those people, I had to call them again. Fortunately I was able to get it emailed to me the next day. Btw the Lens Crafters I went to instead got me the correct glasses within 2 weeks. I'm fairly certain that if I had waited the additional 3 weeks that Standard Optical wanted me to wait, the third pair would have been screwed up too. Hard pass on Standard Optical. Never again. read more

Can you give less than 1 star? It's been 3 months...no glasses on 2 separate prescriptions. Every single time I call, I get passed around and told that they "will call the lab and see what's going on" or when I try to just cancel everything and want a refund "my manager isn't in the office right now to issue that." I never leave reviews however I felt this was so poorly managed and is STILL an ongoing battle. Save your time and money and go somewhere else. read more

Was given defective frames on a second try around and gasoline the whole time I tried to tell them something was wrong with them. $1,200 for two pairs of glasses that haven't even last me for 2 years. Protective coating is literally melting off of the eyeglasses, both pairs. And they had to do the eye exam twice to get the right prescription. 0 out of 10And switching locations didn't help. I do not recommend ever going to this place. You'll notice in the picture that the placement of the nose pieces are uneven which is a defect of manufacturing. But for months I got told differently read more

Standard Optical - Bountiful - Uneven nose pieces starting from the frame=manufacturer defect. - Eyewear & Opticians Near Me - Bountiful, Utah

My appointment was in august. I still have not received the contact lenses I purchased during the appointment. That was seven months ago. My prescription will be out of date before I get my contacts. read more

Had exam, selected frames, added a few options, paid almost $400. Then the wait began. After 6 weeks I just cancelled the order. I'm giving them 1 star just because they didn't hassle me when I asked for a refund. Save yourself from a head ache and go somewhere else. read more

I am very frustrated about ordering my glasses from Standard Optical back in 04/2024 and it is now the end of august 2024. I keep getting various information but ultimately no one is able to give me a definitive answer about when my glasses will arrive. They say keep calling back every few weeks. I do, most of the time no one answers their phones. at any of the locations I call. My glasses were ordered via the Murray utah location. This is ridiculous as to how long it takes to get them. I do not believe I am the only one who orders transition lenses. Not knowing when my glasses will arrive and it has been just about 5 months now that hey have been on back order. Very unprofessional business and various employees are quite rude when I speak with them on the phone once they do answer. I do not recommend standard optial services to anyone. I have used standard optial for several years now. Arnold read more

I hate the way my Standard Optical glasses make my world look. It looks like the lenses perpetually have water or smudges on them. Everything is blurry. Worst glasses I've ever owned. I think the original measurements made when I placed my order were fundamentally flawed. My glasses don't match my eyes. I've complained and S.O. has tried to fix this problem by remaking the glasses and adjusting the glasses but because the associate that took my order so badly messed up fitting my glasses, subsequent efforts only minimally improved what I see through the lenses. The same people that own Standard Optical also own my insurance company and they own the factory. You'd think they'd have making glasses dialed in. BTW- My Versace brand glasses have a serious design flaw that will cause them to quickly wear out. That's not S.O.'s doing but they did/do sell them. read more

After being customers of Standard Optical for over 15 years, I am sad to say I will never return. Dr. Knowles is lovely, but the staff (especially the store manager) are so terribly unprofessional. I waited for a set of color contacts for 2 months before the order was filled. When I was finally able to pick them up, one of the boxes contained clear contacts of another prescription. I tried to return them and was accused of purchasing another pack of lenses from somewhere else and placing them in the box. I am dumbfounded. My family of five will not return. But, more importantly, I will terribly miss the quality of care Dr. Knowles provides. Beware - this store is not a reputable business. read more

Slightly over four years ago my eyes had trouble reading smaller print. I decided to give these guys a try. I made an appointment and was seen quickly. After the eye exam I was told I needed glasses. I suspected that would be the case prior to the appointment but I also went there for the two pairs of eye glasses with the exam for $69.99 or $89.99. I was told I needed bifocals or progressive glasses. My distance vision seems to be right on the money. Next I was told that my prescription would not be part of the two for $69.99 or $89.99 (I can't remember the exact price) Since I feel that my distance vision was fine I asked to have glasses to help me read and that would be part of the advertised sale. I was told the two,pairs of glasses would be ready in about two weeks. When the glasses arrived they handed them to me over the counter. When I got home I tried them on while reading and they made no difference at all. I was unable to return to the store and eventually gave up on glasses. Fast Forward - change of employment required to read the computer screen so I decided to try again. The same Dr. was there and the process started all over again. I did bring the glasses from 4yrs ago and they told me they were not for reading. After paying for another eye exam the staff suggested I get progressive and transition glasses, the one pair of glasses were about $650 after discounts. The glasses did arrive before I started my new job. This time the staff made sure they fit properly and made some frame adjustments and had me read a small font. Since I've never worn glasses before it took me about a week to get used to them. A week later I returned again and asked for a pair of reading glasses and in an effort to save money I asked them to reuse the frames from 4yrs ago. When those glasses showed up I just took them over the counter and left the store. When I got home history was repeating itself. The reading glasses were useless. This time I did not wait 4yrs, upon returning to the store the admitted they made a mistake and put the distance prescription in the frames. (The same ones from 4yrs ago) Hmmmm. They did fix it. read more

I am irritated with Standard Optical in Bountiful UT. I ordered contacts in AUGUST and in NOVEMBER they STILL said they were on back order. I find this hard to believe. If whoever they go through are so back logged with orders then you would think they would find where else to order their contacts from . I was just told there was nothing they could do so I went elsewhere and guess what? I had my contacts in 5 days. I also spend over 800.00 for 2 pair of glasses and one had to be sent back because the prescription was wrong and I have been in several times for adjustments and I still struggle to see with them on. I have the same problems with the second pair that I ordered. I have worn glasses for years and never once have had issue like I have had with this Standard Optical store. I will pay more somewhere else if needs be. I'm done. (this review says I live in California but that is incorrect) read more

This group, from the doctor to the staff, have never lead us astray. They are always helpful and knowledgeable, even with the weird things my family comes up with. I would recommend this shop to anyone! read more

I went in to order more contact lenses with an existing prescription. The staff was completely incompetent. It took 3 of them 45 minutes to place the order in the computer. I have been to several different eye centers over the years and this was definitely the worst. I would never go back! read more

I hadn't gone to the eye doctor for almost 5 years because I hate wearing glasses. I'm far-sighted and need bifocals. I went to Standard Optical and they showed me I can have these issues and still wear contacts. Thanks to all the staff at Bountiful Standard Optical! read more

I came here 2 years ago and thought it was a little pricey. I went somewhere cheaper the next year and it showed. I came back because the quality care and attention to detail the optometrist displays makes me feel confident and it's worth a few extra bucks. They have Saturday hours available and I appreciated that. read more

This is the worst experience I have ever had getting contacts. First, the "doctor" got my prescription wrong THREE times. Each time was the same response- "Come into the store..." Finally I have the write prescription so they ordered 8 boxes of contacts. But, they ordered an old prescription. When I asked that they correct it, they said I could only do that with a manager, who was out for 4 days. Four days later they reordered, and they were wrong again. I told them I want to return these and get my money back, and I was told only the manager could do that, too. The next day the manager says they will not do any refunds. I called the corporate office, and I got another gate keeper. This one tells me that the head of customer service can call me back, but that she "doesn't have a phone". I guess I am experiencing some of that incredible customer service right now. 20 calls, 5 visits to the store, and an optometrist that just guesses your prescription. No customer service, and complete incompetence. I will never do business with any Standard Optical ever again. read more

Worst experience. I went here two years ago for an eye exam and got sent to collections for a bill I paid in full AT THE APPOINTMENT. Said I wouldn't go back but decided to again this year because they accepted my insurance. Bought 4 boxes of contacts that ended up irritating my eyes and when I returned for an exchange the new contacts were cheaper so I expected a refund for the difference. But Kevin (manager) ended up telling me that they didn't even charge me for the contacts that irritated my eyes so they could only switch straight across. Won't be going back. Ever. read more

They had a very friendly and helpful staff. They were very honest when I was picking out a frame. I am on a budget and they were kind enough to work on the price with me. I now have a pair of glasses that I absolutely love. Great quality even though price appears a little steep. This is the second pair I have purchased through them and I most definitely plan of going back! read more

I went in for an exam and to pick out some new glasses. (My entire family visits this location by the way). As soon as I entered the store I was immediately greeted by smiling faces from the staff and happily willing to assist me. Jacob was the main person I dealt with that day and I love him! he was so wonderful and made my experience so great. He answered any questions I had, made suggestions on what he believed would look great on me, I mean he went above and beyond to make sure I was a happy customer. As I was waiting in the store I noticed how great the girls there also do their job. They were all focused on their customers and made the vibe in the store more of a family mom and pop store and it makes your experience so much easier. I am looking forward to my next visit. read more