I recently moved to Bountiful and was looking for an ophthalmologist for an ongoing, life long,…read morecondition that involves my eyes. I told the doctor at UEC that I have had adverse reactions to a medication. He stated, his procedure is text book, implying the other doctor I had gone to for years in Provo did not use text book procedures. Since the injection I have been off work for over three weeks and was referred to a corneal specialist at UEC. When my daughter went with me to a follow up appointment, before being referred to the corneal specialist, the initial doctor, that injected the medication, said, "I have never seen a reaction this bad." I told him, "Maybe not all patients are text book." Yesterday the corneal specialist removed a protective contact lens that had partially adhered to my eye with forceps. It hurt. I didn't over react, just said ouch twice. The doctor said, "I put a numbing drop in your eye, so" So, what? I imagined the pain? A new lens was put in place and I was told to come back in two weeks. So far I have had seven visits because of this incident. I will finish the follow up treatment elsewhere. There is a culture of arrogance and lack of respect that starts at the top and goes down to the staff, at least at the Bountiful location. The staff at the Ogden location is great. If you miss a doctor's appointment or are late, most doctor's will drop you as a patient, but in return most doctor's offices are also respectful of the patient's time. UEC clinics are poorly managed. Plan on waiting along time and getting a dose of eye rolling and attitude. That might be tolerable if the care was excellent, even good. These are your EYES! The take away here, "You know yourself better than anyone, don't hesitate to walk, sooner rather than later. Your health and welfare depends on advocating for yourself." Doctors and human and sometimes they are arrogant too!

So back in 2021 I decided to make an appointment at Utah Eye Centers. Everyone in my family goes…read morethere and they had all had great experiences. My family sees Dr. Hansen and loves him. I ended up seeing Dr. Bullard and all these years later I am STILL devastated about what happened. I know it's been 3 years but I feel like I need to speak up. So I want to start off by saying I have surfers eye and at the time I went in to see Dr. Bullard I was squinting a lot and having a hard time seeing lights when I drove at night. I was constantly getting headaches because I couldn't see words far away and had to squint and I assumed it was connected to the surfers eye. So I saw Dr. Bullard in October 2021. I had just lost my job due to the pandemic and I was about to lose my vision insurance. I made sure Dr. Bullard knew this and knew that if I needed surgery or glasses I needed them in the next 2 months before I lost my insurance. This was it, I didn't know when I would have vision insurance again and so I needed help right then and there. He examined my eyes with a little lens and said they looked fine to him and that at this stage we couldn't do anything about my surfers eye so I should be on my way. I told him that I felt like I needed an eye exam because the lights were hurting my eyes and I was squinting. He straight up wouldn't give me one. He kept asking if things were blurry. I told him they weren't necessarily blurry, but I was having a hard time seeing details and the light really hurt my eyes. After going back and forth like this for about 5 minutes he just refused to give me a vision exam, even though he knew I was about to lose insurance. Fast forward to now. I still don't have vision insurance and going to the eye doctor is very expensive. But after having lights hurt my eyes all of these years I finally decided to see the Costco eye doctor this past week. Turns out I have an astigmatism of -3 in both eyes. You read that right, and I've probably had it for YEARS. It's probably gotten worse over the past year or so, but had Dr. Bullard just given me a regular vision exam like I was asking him to we would have caught this YEARS ago. So I spent $350 on the eye doctor and getting my first pair of prescription glasses. And now I just spent another $200 on prescription sunglasses. All this time I couldn't see and I had no idea. When I told this to the doctor at Costco this past week she said that I needed to speak up and tell Utah Eye Centers because any competent Doctor would have known that it's not normal to have to squint to see everything. She told me that the secretary already suspected I had an astigmatism just based on my symptoms, and here was a qualified doctor who went to medical school who wouldn't even give me a basic eye exam because things were't "blurry". I really hope someone at Utah Eye Centers reads this and has a sit down with Dr. Bullard. When I put on my glasses and could see I couldn't help but cry because I hadn't realized everything I was missing out on. Dr. Bullard should have diagnosed me years ago, but instead he refused because I was his last appointment of the day and he wanted to get home. Dr. Bullard, please feel free to send an apology card or a check in the mail. Heavens knows I would have been able to see years ago had you done your job like any responsible Dr. would have.

Everything you need in one place! Optometrists, ophthalmologists, oculoplastic surgeons, retina…read morespecialists, and opticians! They do cataract surgery, LASIK, Botox, Juvederm, Dermapen, chemical peels, and they can find the perfect sunglasses for you too! All of their doctors are wonderful. They have centers in Ogden and Salt Lake too!

I contacted Hoopes Vision to inquire about LASIK surgery and, after a consultation with their…read morestaff, ultimately opted for PRK instead. From my very first visit through the entire process--now two months post-surgery--I truly cannot say enough good things about the Hoopes Vision team. Every staff member is friendly, welcoming, and genuinely committed to helping you feel comfortable. They took the time to answer all of my questions and address any concerns along the way. The cost is very reasonable, and it's clear that their sole focus is helping people see in ways they never thought possible. If you're on the fence, tired of glasses or contacts, or simply curious about the process, I highly recommend reaching out to Hoopes Vision. They are truly best in class and will make sure you're set up for a better vision-filled life moving forward. Thank you, Hoopes Vision--your team is truly one of the best in the world!

If you want chronically dry eyes, halos around every light while driving at night, extreme photo…read moresensitivity and the inability to ever rub your eyes again, by all means, get Lasik here like I did.. I was even back in corrective lenses within 10 years of my surgery, woo-hoo. Best scam I've ever been a part of!!

The office Personnel were very nice. Dr. Richards is insensitive and not aware of his patients…read moreneeds. He did not correctly diagnose my condition and prescribed me expensive drops that I did not need, were painful and did not work. When I had concerns about the drops he would switch me to a worse drop. My concerns about pain in my eyes were written off as dry eye. He seems to have a very narrow view of eye diseases.

Had an outstanding experience from pre op to post op on my LASIK surgery with Dr. Richards. He was…read morethorough, professional and very personable. I felt confident going into surgery knowing he knew my eyes and my correction. Having my eyes operated on seemed daunting and scary but Dr. Richards was very reassuring and calming. He was great at answering my questions and following up with me. He corrected my vision to better than I ever saw with glasses or contacts. It has been LIFE CHANGING! I have recommended him to all of my friends and family! He's the best of the best!

Awesome experience! I came in for a consult on a Wednesday & had my LASIK surgery the following…read moreFriday. The whole process was easy and well explained by the staff & Doctor. The procedure itself was about 10-15 minutes. It was absolutely painless, just felt some pressure. My eyes were very sensitive after the procedure (why naps are encouraged). I got home, took a 4 hour nap and when I woke up, the eye irritation was significantly less. Every passing day, my eyes are less dry and irritated. And my vision seems to get better and clearer. After care was very easy, eye drops and vitamins. Price was great, office staff is great, process & after care, great. Very satisfied and glad I chose to come here. Would definitely recommend!

I shopped around a little bit before making my decision to get my lasik eye surgery done here. The…read morepricing was about the same at the competitors but at Lasik plus, you don't pay any extra on your warranty, and it's near impossible to void your warranty. It's also the biggest chain and has multiple locations throughout the US, beating the competitors here in Utah. My Dr was Sally Thompson and she has a ton of experience. I encourage you to research your drs before going through with any surgery. I think Dr Thompson has over 50,000 successful lasik procedures completed. The staff was amazing and all very nice. The procedure itself only took like 15min. It is exactly 24hrs since I got the procedure done. I went to lasik plus today for my follow up appointment. My vision is already BETTER than 20/20, and once the haloing goes away due to the healing process, my vision will become even clearer. If I was given the choice to do it all over again or stay using glasses/contacts, I would do the procedure again without hesitation. And I would recommend that anyone get it done for themselves if they were candidates. I would absolutely send them to Lasik Plus.

It is not surprise that Dr. Smith has 5 star reviews! I had an emergency eye issue on Monday. I…read morecalled in and the kind lady who answered my call and schedule me for a 2:00 p.m. appointment with Dr. Stacy Smith. I was treated so well by the Staff, Front Desk employees and the Nurse who checked me in and then Dr. Smith, who was beyond wonderful! Dr. Smith checked my eye and figured out what was wrong with my eye and took great care of me. I am beyond happy with their service. I highly recommend going to see Dr. Smith! Thank you!!!

Great staff. Dr. Smith is very competent, caring, and genuinely interested in your optical health!read more

What an amazing group of wonderful people at the Eye Institue of Utah, every person I met with was…read moresuper nice. I had cataract surgery and had Multi Focal lenses put in. My Doctor was Dr. Passi he was amazing, I told him after I had my second eye done that I got a little teary eyed on my drive into my post op appointment, I said "Did you know leaves are not just green and have many different shapes and rocks have lines that make unique patters, that yellow really is a pretty color and the sky was so blue and the clouds were so white. Colors are so vibrant it's just been amazing the difference. And a special shout out to Becca who scheduled my surgery was the sweetest funniest, caring human ever, she goes out of her way and gave 110%. I highly recommend the Eye Institue of Utah you wont be disappointed .

They are well qualified to care for your eyes, I don't have an issue with that. I have had five…read moreappointments with them now and every appointment I show up on time only to sit in an exam room by myself for at least 45 minutes. They need to learn to schedule better.

I am grateful for the thoroughness, and scientific approach of Dr. Shakoor. He was a second opinion…read morefor what my first doctor called a Macular Hole. Had I followed the first doctors opinion I would have had a surgery I did not need, and would still have the problem I have today. If you have any serious eye issues diagnosed as Macular Holes, or MacTel 1, 2, 3, make sure you get a second opinion from Dr. Shakoor. Compare his over-all reviews with your local doctors. I was impressed by his critical and practical problem solving ability, his advanced equipment, and the time he took to explain it all to me. Thank you!

I've been going to this eye center seeing the same doctor for 20 years. I've had more positive…read moreexperiences than negative so I've stayed with them. However, the most recent visit was a disaster. I got there right on time. The tech brought me back and did his thing then left me to wait for someone to bring me for tests. This is the normal routine. But this time, I was left in the room for an hour and finally had to peak my head out to get anyone to talk to me. When I did, I was told that the network was down and they would need to reschedule my appointment. I was frustrated but obviously that is out of their control. What made me most upset was how the situation was handled. Why didn't anyone come in to talk to me sooner? Why wasn't I informed of the outage without me having to ask? I had to get 2 babysitters, drive 45 minutes and had no time to eat so I was starving. Had someone checked on me, I could've left so much sooner. Not to mention, my eye doctor never even came in to apologize for the inconvenience. It was horrible.