This place is AMAZING! It is shocking just how much I had gotten used to the rude, rushed,…read moreinattentive service from the chain pharmacies. This place was such a breath of fresh air. The pharmacist was not only attentive and helpful, he even showed me a in-house plastic pill divider they offer! If this wasn't enough, he also informed me that they deliver, for free, to my home. Which is fantastic because I had not been into a store until this pharmacy for many months due to covid, and I am much more comfortable with delivery right now. They were stocked with nice masks and alcohol pads and hand sanitizer as well, and even had free coffee and seats while you wait. This is how pharmacies should be I have found my home

Really wonder if the pharmacist understands Part D billing. I got charged a pretty high price for…read moresomething my mail order pharmacist gives me free including shipping. I understand a small surcharge but I didn't get what I expected. I use the AARP Part D plan so everything should have been clear. Maybe we should all check how Part D works this year. They had my records, so that was not the problem.

Absolutely disappointing with the pharmacy. Worst experience ever highly don't recommend going…read morethere.. if you get the fat girl please leave she is super unhelpful especially since I just got out of surgery. I will be going elsewhere

The elderly foreign pharmacist has no empathy or compassion. He needs to retire. What a joke. He…read moreclosed early and would not fill a needed prescription at 7:59 PM. You can hardly understand them with that thick accent. Totally a jerk. He is not a professional.

Clean, wide open store with a great selection of garden plants and supplies. They also have a great…read moreselection of cactus and succulents. The location is convenient and there is plenty of parking.

They called me at 6:20 am after I worked a night shift totally unprofessional. Worst Customer…read moreService ever. They loss a Customer with the service I received. Save your time shop some where else.They ruined my morning on my daughter's Prom Day. For a purchase I made three weeks in advance online no follow-up until the day of which resulted in me driving 80 miles to refund the purchase and re purchase at Meijer, where I should have went in the first place.

Its right across the street from my house. So i can get stuff rlly quick when i need to. It's not…read moreas expensive as other stores such as walgreen

Horrible pharmacy service. Refuse to fill a prescription that I last had filled on November 21st…read more It was due to be refilled on December 21st but they refused to fill it and would not tell me why and hung up on me twice.A horrendous store. They treat customers anyway they want. They might have a surprise coming for them

Everything. People are nice easy to use. They use the Nimble app to retrieve your pharmacy info.read more

We have been going to Pontiac Trail Pharmacy for many years now. This is the perfect pharmacy from…read moreCarl the pharmacist who is the smartest and friendliest man to the great team working there Danielle and Robin just to name a few. Great team. Wonderful Personal service every time. We drive an hour both ways to go there. I hope they never leave their dedicated customer base.

I am posting this in hopes that corporate sees it .This is a rundown store and needs to be cleaned…read moreand renovated. I am giving it two stars since the pharmacy tech was very friendly and helpful it's not their fault that they have a rundown store. The employees here are friendly and nice so stars for that . I don't want to see this business fail , but it needs some more attention .

The pharmacy staff provided excellent service. They went above and beyond to ensure that I received…read morethe best price for my products. Along with their determination to deliver me the fairest price, they were also communicative which helped me understand when my products would be available. Considering most places are short staffed, they did not let this negatively impact their performance. I highly recommend this location considering it offers wonderful customer service and a short waiting time! Thank you.

Great pharmacy! Very knowledgeable staff. Even when they have to order prescriptions for you they…read morecome quickly. I wont go anywhere but here now.

Horrible experience. Sent me across town to pick up a script, said it wasnt ready , then told me it…read morewas but instead of $34, they had a price of $351. Don't go here unless you are looking for stress!

Consolidation within retail sectors to a handful of national companies, across multiple industries…read more(e.g. booksellers, hardware stores, and pharmacies just to cite a few examples), certainly has its benefits. Yet, there is something special about independent retailers -- and their particular emphasis on personalized service -- that Keystone Specialty Care Pharmacy has honed well. After a recent procedure, we had a prescription filled at Keystone because it was conveniently located inside the same medical building. Without belaboring the specifics, we needed an additional prescription filled that day, which would likely have conflicted with many national retail chains' "policies" on controlled substances. The pharmacist at Keystone not only understood the issue, but spent the time on the phone with our insurance provider to explain the need for an additional prescription, getting it approved without issue, and then delivering the medication to our home. We live more than 15 miles from the location. Neither the pharmacist nor store manager balked at the delivery request, insisting it was "all part of the job." I also note and appreciate it is a woman-owned, women-operated company. While we are happy with the local chain drugstore by our house, which has served us well, is conveniently located, and is reliable whenever we have a prescription needing to be filled, I would not hesitate to switch our medication needs to Keystone if ever we find ourselves in need of regular, consistent medication services. For people who regularly need prescriptions filled; take multiple medications requiring pharmacy intervention; appreciate "shopping local"; want to support women-owned businesses, or; all of the above, then Keystone fits the bill. Thanks to them for being there when we needed them.

Good Customer Service, Friendly Staff. Fast Service Highly Recommend. Works with most insurance.read more

When a pharmacy tries to push vaccines and rolls out of long list of ailments I could possibly get…read moreif I don't get jabbed Don't CVS make enough money without pushing vaccines?

Pharmacy tech named Sandra is very very rude. She gets smart with customers, she hangs up on…read morecustomers and she doesn't know how to talk to customers. I've never had anyone that I dealt with at this location be so mean and rude. I'm going to write a letter to Cvs, I'm taking it to the top. You guys don't need representation from your pharmacy tech that are rude. This is the Novi Rd. location off 9mile. I will never patronize this location ever again.