I've been a customer here since 2013 & for the most part, I've had few complaints in the past. Today, however, my son & I were scheduled for our Booster shots. We arrived about 15 minutes ahead of my appt. time & my son was scheduled 10 minutes behind me. We took the only available (2 seats in a row) after checking in. After waiting a bit, the next customer to get the jab came, after her name was called, from around the corner in those seats & then another in the same fashion. As we continued to wait, an elderly lady walked up to us & asked if we were waiting for our shots, I replied, "yes," but I told her I was not sure what order we were being called in, because we just took the next seats that were available . Next thing I know, the "black women" who was giving the injections started addressing me from inside the shot room. Apparently, she took exception to my reply to the elderly woman & she did not let up! (I didn't even know she could here me, but she took my response to the old woman as a personal attack). I was not accusing her of going out-of-order, I said I did not know the order. After she called my son into the shot room, she continued her hostility towards me & she wanted to debate this issue with me from the other room. I told her that she was being defensive & unprofessional. I was not even talking to her, I was just trying to answer someone who approached me as best I could. She still continued to "set me straight," while preparing my son for the shot (which remember my appt. time was before his). My son does not like friction, so he says "please Ms., enough, can I just get my shot & go?" After she marked his shot COMPLETED on his vaccine card, she gets on the phone & calls for someone to apparently relieve her of her duties & storms away without even giving him the shot. Another employee meets her near the pharmacy door & she drops our shot baskets on the floor! They pick them up & she disappears. The new person now thinks my son has already been administered his injection, so my son has to reassure him, more than once, that he has not received the shot, so now he gives it to him...the same shot that was picked up off the floor. It's my turn. I advise the new tech that his colleague seems to have had a meltdown. He apologizes & says, BUT they're under a lot of stress ( in my mind, I'm thinking, then why was she hijacking my conversation with the old lady?) I get my shot now...from the other shot basket that was picked up off the floor. We thanked him, nonetheless, and after leaving the shot room, the same old lady asks, how long we have to wait afterwards. I knew this answer & the black girl was not around, so I answered her & wished her good luck.
While leaving the pharmacy, I could not help but notice a red headed, male pharmacy cashier giving me a dirty look, like I did something wrong. I felt like I was attacked, then patronized, then blamed for the fiasco. After 8 1/2 years as a pharmacy & store customer, I dont ever want to return again!
My flu shot at CVS was so pleasant. I'll start transferring all of my scripts tomorrow! read more
