I hate to post a negative review about this pharmacy because I used to LOVE it a few years ago, but…read moreit has gone downhill to the point where I've now switched back to the dreaded Walgreens. I loved having a wonderful small pharmacy option so I hope they can get it together and go back to how they used to be. I have a few big problems with AA Pharmacy and they keep being an issue lately, unfortunately. First, they have a major issue with what they leave out spread across their counter. The last three times I was there, there were prescriptions with names of the person and names of the medicine in bags sitting right out on the same counter where you pay. Not only could I see confidential info, including about one person I knew, I also could have just taken some of the bags had I wanted to. It's so odd and they don't seem to care that confidential info is just cascading out on the same countertops where people are checking out. It seems so disorganized and careless now, which is disconcerting when I'm trusting them to manage medications for my family. Second, in the beginning, the pharmacist was always there and he was so friendly and helpful -- now there are several rude and/or inattentive people who will finish eating their sandwich before coming over to help people waiting at the register. If you have a question for a pharmacist, there often is not one there. If I ask when one will be there, they often aren't sure. I assume the prescriptions are still reviewed by a pharmacist (?!), but I have had two recent ones where they gave me the wrong amount, and both times they barely seemed to care. I'm not surprised to see all the good reviews from them are at least a year old. Sadly, the whole feeling there has changed so much and it's a huge disappointment. I've transferred away from them as of this week but I hope they improve!

I cannot say enough good things about this pharmacy!…read more I've been a fan of Ann Arbor Pharmacy for several years. After my husband got me a gift set of the Rose Amelie skincare, I couldn't wait to check the place out. I bought some fun gifts there as well, and it was my first stop recently when he needed an uncommon prescription from the optometrist. They didn't have the strength we needed in stock, but they ordered it for the following day. Most recently I decided to switch all of our prescriptions over. I was tired of being stuck in a phone tree when I called my big chain store, or being turned away without a resolution when I would go up in person. I called Ann Arbor Pharmacy, and within 24 hours my prescriptions were transferred and the ones that needed refilling were filled. The environment is so quiet and calming, the employees are courteous, friendly, and knowledgeable, and there is never a long wait. It's just what the doctor ordered as the antidote for the he big box pharmacy that is causing your headache!

If you're looking for a pharmacy that takes it to the next level, especially when it comes to…read morefilling prescriptions for your pet, then Clark Professional Pharmacy is the place for you. They are one of a handful of compounding pharmacies in the Washtenaw County area. While a retail pharmacy is a one-size-fits-all, compounding pharmacies like Clark, take an individual approach to medicine. They create medicine using base ingredients, which allows for greater flexibility in administrating specialty medication(s) to your pet. The staff at Clark Professional Pharmacy are very friendly and knowledgeable. If you are unsure about how to administer medication to your pet, they will take time to explain it to you, and answer any questions that you might have. The part I like is that it's easy to obtain prescription refills by using their automated phone system, especially during their off hours. So if you need specialty medication for your pet or natural supplements for yourself, Clark's the place for you.

First, please note that while we're using a generic name, we're real people…read more That being said, we strongly recommend Clark Pharmacy. The staff is extremely professional and... they take their work super seriously. Cleanliness and sterility is meticulous and they take the time to do it right. Note this is a *compounding* pharmacy which lets them provide specialty prescriptions. So if, for example, you and your physician figure out you need to take 30 mg. of drug x, and 15 of y, and 40 of z, this pharmacy can take the raw materials and package it as a single pill. Similarly, if you have allergic or other problems with some of the fillers, etc., in mass market drugs, this group can give you something clean and simple. Also, while we have no experience with this specific aspect, they offer similar services for veterinary medications. Side note: They also have a full line of so-called supplements. There's *plenty* of garbage and fake claims in that whole industry, but Clark has quality items. Highly recommended.

I was given medication bottles with the tamper seal removed. I called the next day to sort this out…read moreand was yelled at. They insisted that they do not make mistakes like that and was told repeatedly that "somebody is fucking with your medicine." The bottles were still in the stapled bag from the pharmacy when I opened them. Despite insisting that my medicine was being tampered with, they also refused to replace them because that just wasn't their policy. The medicine in question doesn't even have a schedule class. They're a local business and I wanted to like them. But for as many issues as I've had with CVS they've never treated me this way. Go somewhere else.

This is a great small town-ish type of pharmacy. I really like the owner and staff! They have very…read moreaffordable prices and are very welcoming. It's a refreshing change from your typical Walgreens.

Great service with this pharmacy. At 61, I am living independently but I need certain services I…read moredid not expect. Since I do not have transportation and I take an extremely large amount of medications, Healthsmart delivery service is a godsend. The staff are pleasant and easy to communication with. My only concern is that this pharmacy tends to refill medications without contacting me beforehand. More than a few times, I have had reason not to have certain medications refilled. I would save money (mine or my insurers) if I could stop the refill of medications I do not need. Bravo Healthsmart

From the owner: Immunizations, Compounding Services, Medical Supplies & Free Deliveryread more

Waited 45 minutes for a vaccine which I had an appointment for. The most incompetent people work in…read morethe pharmacy

Through COVID, I have used this Walgreens often. Twice to get COVID tested and once to get my COVID…read morevaccine. Then a couple times to get some nitrile gloves. COVID testing: They were mostly organized and I was in and out of there within about 15-20 min. Not too shabby. COVID vaccine: Relatively painless process. I wasn't able to figure out how to choose the J&J through the website, so I just walked in and asked. She said it was fine, though she acted put out that I was trying to walk in. In the end, I got my vaccine relatively quickly and with decent customer service. The nitrile gloves: Holy crap, this is so dumb. I bought online with a coupon to buy one box (at $4.99) and get one at 50% off. Well, that's 80 gloves for $7.50. Just about right for pre-COVID prices. When I ended up liking them, I decided to go into the store to repeat the buy (I noticed that the coupon online was still active.) In the store, the price for a regular box was $9.99, plus they didn't have the online deal in the store. So this is really what I did. I went on my phone, ordered the gloves, walked out to my car. Waited in the car, and they brought them out to me. The stupidity of what I had to do there just irritates me immensely... Finally, this store is pretty trashy. There isn't much that I would purchase in this store... and it was pretty boring to walk around for the 10 minutes after my vaccine, but I did survive the experience.

Count your pills before you leave the pharmacy! I learned the hard way. I've always loved this…read morepharmacy.They've been great to me until now. I was shorted on two pills in my prescription of six. I called as soon as I got home to let them know. They told me that that was impossible. And inferred that I was making it up. They did offer to dispense the two pills that were missing, which i'm assuming.I'm going to have to pay for.

My experience has been positive thus far. Supporting local is important to this customer, have…read morefound calling in ADVANCE of medication being due is important. Unfortunately and fortunately sometimes the bigger pharmacies get medications sooner. It is sometimes difficult to find good staffing anywhere, so would't ping a business unless it happens multiple times and have found talking directly to the owners are the best way to communicate positive and negative experiences~

The best part of this CVS is it's close proximity to the 23 exit at Plymouth road…read more If I ever forget to get some vitamins, cold or flu medicine or beauty or basic toiletries, this is where I tend to go. This location has a sizable parking lot and is definitely on the right side of Plymouth to get to the outskirts of the AA area. CVS are all essentially the same. They make carry more or less the same brands, but not always the same flavors, like theraflu and other things too. Prices in general at all CVS' are a bit higher than at a big box store, it's for the convenience after all, right?

This store carries the products I need and much more. The staff is wonderful. A couple of older…read moreladies know where everyone is located!

Received a text my blood pressure medicine was ready. I spent almost 1 hour on my first attempt to…read moreget my prescription only to be told they can't find it. My second attempt the next day only took 45 mins for them to tell me my insurance does not cover that medicine. I found that a bit odd since I don't have insurance. My third attempt was much faster, see I found myself in the ER with stroke like symptoms and they gave me my blood pressure medication within minutes of arriving at the hospital. Needless to say I am no longer a CVS customer. Thanks Belleville CVS, I no longer have use of the right side of my body.

Worst pharmacy on the planet. They do what's best for them, not their customers. Completely…read morebackwards business model. If you need medication, go somewhere else!

While it store is nicely stocked, I have to say that a lot of the employees are idiots. I tried…read moreusing my food stamp card, which had $9 left on it, there. 3 people tried to get it to go through multiple times. Every single attempt failed. The messed up part is that the same food stamps card worked there the previous week. Bleh!

I am a full time student and during the school year this is my primary pharmacy. While the pharmacy…read moreis staffed with many employees who are sensible and helpful the store itself is not. The past two times that I have entered the store I have been greeted by a very sarcastic and obnoxious employee. This is a very bad look for the store.

This CVS Pharmacy gets 2 stars because it is physically located nearby and therefore convenient as…read morefar as access goes. I will give credit where credit is due. Otherwise, our experience utilizing the pharmacy is not exceptional. I could spend the next year just writing reviews from actual experiences my wife and I have had that illustrate the functional inadequacy of the pharmacy services at CVS locations in the greater Ann Arbor area. Whittaker doesn't bite it as badly as the Stadium location does, although that actually addresses another issue: This problem is not localized and so I am inclined to think it must be a systemic CVS issue that results in one undeniable truth: their pharmacy locations absolutely CAN'T EVEN. Here's a recent example: We visit the pharmacy on a Sunday because the CVS app has informed us repeatedly (like, no joke, that thing sent us so many alerts) that there are three medications waiting for us to pick up. We go inside (we usually do, because we always need to address some total screw up making it less efficient to attempt the drive-through), stop by the "Pick Up" counter of the pharmacy, and are promptly greeted. There's a point, nicely done. While explaining we are there to pick up medications, the specific phrasing "Here to pick up two or three prescriptions..." is deployed. We hope this will somehow help alleviate any issues or confusion about the fact that we need to leave with three prescriptions - per the CVS pharmacy app. The tech asks the ID verification questions, checks, and says that she will go get them. She comes back with one prescription and says that there is only one- and would we like to get that one? YES. Of course we want to get that one. We ask how to check on the others. She explains we have to go to the "Drop Off" counter to see about that. So we pay for the one. We move to the next counter and explain that we were told we need to initiate a medication refill (although we were confused as to why the App told us it was ready to go, in that case). This individual checks the computer, says that the prescription WAS indeed sent out - to the Stadium CVS. The place that we have specifically updated our information to avoid. Great. But she tells us we can transfer it over and they can fill it within a half hour or so. So we go to Kroger for a bit, come on back. We pick up the prescription in the drive through, and are assured there are not any additional medications to pick up. We decide to cut our losses, go home, and call to check what happened to the third one later (which is, arguably, the most important of the prescriptions we were there to claim). We call the doctor's office the next day, are informed that the prescription had been sent out, had been sent to the correct CVS Pharmacy, that it was there and it should have been available for pickup as of Sunday. The prescription was there at the CVS while we were there, and nobody thought to ask us if we wanted to Fill the prescription that was on hold. It is extremely frustrating when there is a medical need to utilize pharmacy services, and the only pharmacy nearby is a total disaster. I honestly cannot remember a single time we went to get a medication from CVS that didn't turn into a cluster that we needed to fight to reconcile. It's ridiculous. If you're like us and have a need to rely on them, I guess there's nothing you can do. But if you're not in that position, I recommend avoiding CVS pharmacy.

I was in line 15 minutes before 9:00 pm, the time they close. The car ahead was taking an unusual…read morelong time. At 9pm the car drove off and when I drove up 5 seconds later they pulled down the metal doors in my face. Very rude people. They are not serving the community.