This CVS Pharmacy gets 2 stars because it is physically located nearby and therefore convenient as far as access goes. I will give credit where credit is due. Otherwise, our experience utilizing the pharmacy is not exceptional. I could spend the next year just writing reviews from actual experiences my wife and I have had that illustrate the functional inadequacy of the pharmacy services at CVS locations in the greater Ann Arbor area. Whittaker doesn't bite it as badly as the Stadium location does, although that actually addresses another issue: This problem is not localized and so I am inclined to think it must be a systemic CVS issue that results in one undeniable truth: their pharmacy locations absolutely CAN'T EVEN. Here's a recent example: We visit the pharmacy on a Sunday because the CVS app has informed us repeatedly (like, no joke, that thing sent us so many alerts) that there are three medications waiting for us to pick up. We go inside (we usually do, because we always need to address some total screw up making it less efficient to attempt the drive-through), stop by the "Pick Up" counter of the pharmacy, and are promptly greeted. There's a point, nicely done. While explaining we are there to pick up medications, the specific phrasing "Here to pick up two or three prescriptions..." is deployed. We hope this will somehow help alleviate any issues or confusion about the fact that we need to leave with three prescriptions - per the CVS pharmacy app. The tech asks the ID verification questions, checks, and says that she will go get them. She comes back with one prescription and says that there is only one- and would we like to get that one? YES. Of course we want to get that one. We ask how to check on the others. She explains we have to go to the "Drop Off" counter to see about that. So we pay for the one. We move to the next counter and explain that we were told we need to initiate a medication refill (although we were confused as to why the App told us it was ready to go, in that case). This individual checks the computer, says that the prescription WAS indeed sent out - to the Stadium CVS. The place that we have specifically updated our information to avoid. Great. But she tells us we can transfer it over and they can fill it within a half hour or so. So we go to Kroger for a bit, come on back. We pick up the prescription in the drive through, and are assured there are not any additional medications to pick up. We decide to cut our losses, go home, and call to check what happened to the third one later (which is, arguably, the most important of the prescriptions we were there to claim). We call the doctor's office the next day, are informed that the prescription had been sent out, had been sent to the correct CVS Pharmacy, that it was there and it should have been available for pickup as of Sunday. The prescription was there at the CVS while we were there, and nobody thought to ask us if we wanted to Fill the prescription that was on hold. It is extremely frustrating when there is a medical need to utilize pharmacy services, and the only pharmacy nearby is a total disaster. I honestly cannot remember a single time we went to get a medication from CVS that didn't turn into a cluster that we needed to fight to reconcile. It's ridiculous. If you're like us and have a need to rely on them, I guess there's nothing you can do. But if you're not in that position, I recommend avoiding CVS pharmacy. read more

I was in line 15 minutes before 9:00 pm, the time they close. The car ahead was taking an unusual long time. At 9pm the car drove off and when I drove up 5 seconds later they pulled down the metal doors in my face. Very rude people. They are not serving the community. read more

This CVS pharmacy phone line has got to be the worst customer service experience I've had in a while! You can't get anyone on the phone to speak with you when you call. I've called and followed the prompts to have someone call me back because they don't receive actual calls anymore (who came up with that is beyond me). I've called 3 times and have yet to get a call back.... seeing that it's a pharmacy and people may have questions about their prescriptions. This is unbelievable and a true disservice to consumers. I'll be calling my doctor to change my pharmacy location asap! read more

I go here on a regular basis. This is also where I go for prescription pickups. I went here this time for a flu shot. I usually go to Kroger for this. You have to go to the counter to checkin for a shot. There was one person before me. They were getting frustrated due to noone coming over to assist. I agreed with them. We were finally acknowledged. I filled out the requested form and went to the waiting area. A family arrived after me. They were also questioning when someone would help. When the pharmacist did come out she asked who was getting a shot. I had to speak up since I was first. There did not seem to be much organization. She did the family first. I was ok with the knowing I was almost done so no worries. I received my shot and picked up a few items. It is nice that they have 2 self checkouts but I also feel that maybe it took someone's job. The visit was ok. I will however go somewhere else fir any future shots. read more

For many years I have used CVS Pharmacies wherever I have lived; the last one was the South Lyon CVS before I moved to Ypsilanti. Now for the past 9 months I have been using the CVS on Whittaker Rd which is nearest to me. At first I tried to like this place, but they have been out of stock, or have some other problems with filling my scripts on time, nearly every single month over the past 8 months. Each time, they have been rude and dismissive when I told them that it is dangerous for me to go without my medications and yet they don't care, admit as much and then give me a sarcastic "sorry?" as if it is my problem and not theirs. I tried to work out the problems with the head pharmacist and the store manager, but none of them care about their customers or performing their jobs in a correct manner. I have been forced into dangerous scenarios and withdrawals from several medications because of their sheer incompetence and their complete lack of care or concern for their patients, like me. I hate to have to write negative reviews, and I haven't given out a 1 star review before, but I would give this location a zero star if I could. They just simply do not care about their clients and their patients and for a pharmacy, that is very bad news. After 8 months of straight problems every single month, I will never step foot in this store again. I tried multiple times to resolve the issues, but they simply didn't care about trying to meet me in the middle or to make suggestions that would help with the problem. Not only that, but they treat you like you are an inconvenience and a bother to them, instead of an asset to them, which we clients are ALWAYS the primary asset to any healthy business. In short, this is by far the worst CVS I have ever had the misfortune of using. Every other CVS has gladly worked out any issues, but this one is a rogue store for whatever reason. I am in the process of reporting all of this to the corporate division of CVS. In the meantime, I would highly recommend in the strongest terms that you find another pharmacy, because any other random pharmacy would automatically be better than this Whittaker Rd location. read more

This is the worst of the worst CVS pharmacies, but due to proximity to my house, we have kept coming back for more punishment. No more. Kroger has a drive thru and we are in there several times a week. I am transferring 7 of my scripts and my wifes and sons too. They are incompetent and some clerks are liars. They dont want to help and they try to make you feel like they are doing you a favor. For 2 months now, I had been dealing with a particular script that the dosage was changed. CVS claimed insurance needed a prior approval. My dr contacted insurance co. and they said no, CVS just needed to call and get s verbal over ride. My doctor explained this to Katrina for a week. I tried explaining this several times. She never did it. She kept saying it wasnt approved. I could not go without script for even a day so I had to pay out of pocket. CVS needs to do a better job weeding out i competent, apathetic, and ignorant applicants. The customer is not always right, but the customer is always the customer and in this case, a patient. Where is the concern of a person becoming deathly ill or miserable because a person is too lazy to do their job? I complained to corporate and am in process of transferring my entire family's scripts. I will call the manager later when I calm down. I dont like to complain or cause a scene or see someone fired. But this isnt spilled milk or a burnt burger. This is peoples health. read more

Four stars for the way they handled my recent (negative! yay!) Covid test. Sure they have nothing to do locally with the stuff you have to do beforehand, but they are responsible for helping administer the test and that part was impressive! After reserving an self-test time online, I was sent a short video explaining what to expect and how to swab myself at the drive-through window. There seemed like a lot of pieces to the process, so I was a little nervous I'd mess it up, but no worries-the lady at the window walked me through each step. She gave great directions and I felt confident I was doing it correctly. My test was administered at the appointed time with a nurse practitioner on premise. I never got out of the car. And, although I was told 3-4 days is typical for test results to be received, I had mine the next day just before midnight! We have used this pharmacy for our regular prescriptions for 3 years and service has always been good for us. When there has been a problem, it has been user-error, meaning we called for a Rx renewal before it was time, or we let an Rx run out completely without realizing we needed to have the doctor call in a new one. CVS worked with us in those situations to our satisfaction. read more

Doctor Abir Atoui (pharmacist at this location) is incredibly unprofessional and unethical and practices discrimination. She withheld my seizure medication as well as antibiotics for a serious bladder infection because she felt that my partner (yes, you read that correctly, my partner-- not myself) did not address her respectfully enough while trying to figure out an issue with a prescription for my ADHD medication that was written incorrectly (it was written for the incorrect amount and substituted a generic form of the medication that gives me headaches) and get the correct prescription sent over in a timely manner. Rather than work with us to navigate the incorrectly written information and help us to understand what we needed to do to correct the issue (turns out, just a simple call to my doctor's office that they were surprised she did not make herself resolved the issue), this doctor accused me of lying about the prescription having been written incorrectly and seeking narcotics for inappropriate use. Understandably, being treated like a criminal for attempting to fill my medication correctly upset both myself and my partner-- although the prescription is a narcotic, it is one that i have been on for most of my life and greatly improves my quality of life. I have a very difficult time when I'm off of my meds. When we expressed this to her, she continually interrupted and spoke over both of us in a louder and louder tone until she was shouting over us rather than even trying to listen or help us. My partner, who regularly accompanies me to medical appointments to help me advocate for my medical needs, attempted to advocate for me, and was screamed at and chased from the pharmacy area. I don't care how upset a person becomes, this is incredibly unprofessional, toxic, and unethical. I have multiple cognitive and physical disabilities, including a seizure disorder-- which means i am currently a non-driver and this is the only CVS i can reliably access. Because of Doctor Abir Atoui, I am unable to access my seizure medication when i need it and my health is at risk. Reporting this to the BBB immediately. read more

This is the absolute worst pharmacy in the world. I keep going back because they are only 2 min away from my house but it's the same exact story every time. Give them 5 hours or days to fill your script and once you pick it up it isn't ready. They aren't kind or apologetic about it they are rude and act like it's your fault for attempting to make them to do their job. They do not have any care or concern whatsoever about customer service or that their patients actually need these meds or they wouldn't be coming to them. Do not attempt to come here unless you want to be pissed off. I'm appalled by their service and the people they have working there. read more

I (used to) go to this CVS because it is near my house, but it is by far the worst CVS store I've been in. As I write this review from the Belleville CVS which is a much better run store... cleaner... better staffed... and capable, I can't help but think about how I should be home by now if the employees at the CVS Pharmacy on Whittaker Rd knew how to do their job. I entered the store at 5:40, with closing time being at 6:00. The woman at the counter who was busy speaking very rudely to a customer on the phone finally walked over to the counter and told me right away that she wouldn't be able to fill my prescription because it was too late and they didn't have time to count the pills. I told her I was traveling the next day and really needed it and she got very rude toward me saying they didn't have time to properly count the medicine. There was 17 minutes left at this point and only two others there waiting for their RX. So at that point I asked if I could at least get my inhaler filled (which is in a box and doesn't need to be counted) and she again very rudely said no. An older woman in the store stopped me on my way out to say that they should never turn you away to get a prescription while they are still open. Specially not an inhaler which is needed for breathing. Anyway, I went to Belleville and was in and out with both prescriptions within 6 minutes total. The employees were courteous and capable. I suggest never shipping at the CVS Pharmacy on Whittaker Rd. The pharmacy manager is a nasty, rude, condescending person and should not be working in any sort of customer service job. read more

Always understaffed, prescriptions called in early afternoon. I came in at 630 pm. Still not done . I'm transferring meds to Kroger's . I have tried to come back but this is why I will not come back read more

I called them at 10 in the morning to refill my prescription. I am now here at 8:30, and my prescription is not ready. Are you kidding me? Seriously dude. I don't know much about pharmaceutical but I know it doesn't take more than 10 and a half hours to fill something. Also, when I called this morning, they asked if I could wait til the 22nd?! WTAF!! I pick my prescription up at the same time every month! Idiots. read more

Pharmacy manager, Abeer, is extremely rude. Earlier in the day I called and spoke with a pharmacist who told me to call my doctor for an authorization and call back later to check the status as my prescription should be ready for pickup today. I called back hours later and the pharmacy manager answered the phone. Everything she said was very different from who I spoke to in the morning. When I asked why she demanded to know the earlier pharmacists name which I didn't remember. During all of this she spoke over me every time I spoke and would not let me finish my sentences or questions. She refused to let me speak to anyone else from the pharmacy and would not give me her name until I asked at least 5 times. She proceeded to tell me I'm not welcome at her pharmacy and to transfer all my prescriptions elsewhere. A VERY harsh reaction to me trying to ask a question and get my meds on time so I do not miss my dose. No good manager would become angry or irritated at a customer trying to figure out how to get their prescription. Stay away from this location as Abeer does not deserve any support for the way she treats her customers. read more

Worst customer service ever in the pharmacy if you are waiting for a prescription make sure that you jump up-and-down and scream or they will leave you sitting in the chair and forget about you read more

This pharmacy gets one star because there is a lot of passive aggression in this store coming from the management team. The pharmacist is very rude and unprofessional. This needs to change ASAP or I will not return. read more

I usually love this CVS, but today they hit a new low. The manager of the pharmacy told an employee to help me last because they were having an issue with my prescription! I'm sorry, but I need my medication just like anyone else. And especially right now because of the amount of pain I'm in. Why should I be last, when I was first in line? That's unacceptable. read more

Worst service and experience ever. Will never return. It was terrible. I have had a lot of experience with pharmacies. I was here twice in a day because of poor service. I would have taken my rx somewhere else but it was an antibiotic I have been fighting all day for. read more

I have visited this store many times and always find the staff to be helpful and polite. They always have a good stock of supplies as well.

Very unprofessional, boarding incompetent, with lack of caring for customer health. Even after the insurance company called them to verify coverage and no copay, the pharmacist and tech at this pharmacy couldn't figure out how to run the prescriptions. It was their own software that they struggled with. Left the pharmacy twice (in 2 days) without needed medication for the illness because they couldn't figure it out. This pharmacy is more concerned with profit than the health of customers. The managers answer was that they have floater people working for them. Just means that can't keep good workers. Wonder why............... read more