This place is AMAZING! It is shocking just how much I had gotten used to the rude, rushed,…read moreinattentive service from the chain pharmacies. This place was such a breath of fresh air. The pharmacist was not only attentive and helpful, he even showed me a in-house plastic pill divider they offer! If this wasn't enough, he also informed me that they deliver, for free, to my home. Which is fantastic because I had not been into a store until this pharmacy for many months due to covid, and I am much more comfortable with delivery right now. They were stocked with nice masks and alcohol pads and hand sanitizer as well, and even had free coffee and seats while you wait. This is how pharmacies should be I have found my home

Really wonder if the pharmacist understands Part D billing. I got charged a pretty high price for…read moresomething my mail order pharmacist gives me free including shipping. I understand a small surcharge but I didn't get what I expected. I use the AARP Part D plan so everything should have been clear. Maybe we should all check how Part D works this year. They had my records, so that was not the problem.

Absolutely disappointing with the pharmacy. Worst experience ever highly don't recommend going…read morethere.. if you get the fat girl please leave she is super unhelpful especially since I just got out of surgery. I will be going elsewhere

The elderly foreign pharmacist has no empathy or compassion. He needs to retire. What a joke. He…read moreclosed early and would not fill a needed prescription at 7:59 PM. You can hardly understand them with that thick accent. Totally a jerk. He is not a professional.

Stopped by to pick up some gorilla glue for some rubber piece that is coming lose off my door…read morehandle. Picked up some nuggets for the staff and some car air freshener for the car too. Hawaiian Aloha smells nice and reminds us of our trip to Hawaii last week. Self scanned and was in and out quick. There is only 1-2 registers that. Mostly self-scan available.

Thier pick up option s one of the best solutions for busy ppl... they stuff their sleet ie fruits…read moreand vegetables are fresh too... a best way to save time every week month or when ever we need groceries... Oly thing s avoid rush hours like evening 5 to 7 ... other wise thy get our order quite fast...

Terrible pharmacy. Screwed up my provider info in their computer so badly, I had to get my doctor…read moreto reissue my prescription to Walgreens. They only know how to take your number so CVS can spam you with refill reminders this pharmacy won't fill.

Easily the rudest pharmacy we have ever been associated with. From the chief pharmacist to his…read morestaff, terrible. Amazing that the other store employees are really nice and the pharmacy has to ruin it.

The prescriptions are usually ready when they say Most the…read morestaff is nice and helpful Just wish they had a drive tbru

We have been going to Pontiac Trail Pharmacy for many years now. This is the perfect pharmacy from…read moreCarl the pharmacist who is the smartest and friendliest man to the great team working there Danielle and Robin just to name a few. Great team. Wonderful Personal service every time. We drive an hour both ways to go there. I hope they never leave their dedicated customer base.

Everything! They deliver without any argument, unlike other local pharmacies, they are prompt,…read moreefficient, and very friendly as well. My only regret using them is that it took me years to switch!

I am posting this in hopes that corporate sees it .This is a rundown store and needs to be cleaned…read moreand renovated. I am giving it two stars since the pharmacy tech was very friendly and helpful it's not their fault that they have a rundown store. The employees here are friendly and nice so stars for that . I don't want to see this business fail , but it needs some more attention .

The pharmacy staff provided excellent service. They went above and beyond to ensure that I received…read morethe best price for my products. Along with their determination to deliver me the fairest price, they were also communicative which helped me understand when my products would be available. Considering most places are short staffed, they did not let this negatively impact their performance. I highly recommend this location considering it offers wonderful customer service and a short waiting time! Thank you.

Horrible experience. Sent me across town to pick up a script, said it wasnt ready , then told me it…read morewas but instead of $34, they had a price of $351. Don't go here unless you are looking for stress!

To whom this may concern, i often get my moms prescription from this pharmacy. The technicians are…read moreamazing and helpful! But, whenever i get my paperwork it's always either crumpled or folded in a weird way. Just fold the papers like a normal person. Thank you!

Good Customer Service, Friendly Staff. Fast Service Highly Recommend. Works with most insurance.read more

Consolidation within retail sectors to a handful of national companies, across multiple industries…read more(e.g. booksellers, hardware stores, and pharmacies just to cite a few examples), certainly has its benefits. Yet, there is something special about independent retailers -- and their particular emphasis on personalized service -- that Keystone Specialty Care Pharmacy has honed well. After a recent procedure, we had a prescription filled at Keystone because it was conveniently located inside the same medical building. Without belaboring the specifics, we needed an additional prescription filled that day, which would likely have conflicted with many national retail chains' "policies" on controlled substances. The pharmacist at Keystone not only understood the issue, but spent the time on the phone with our insurance provider to explain the need for an additional prescription, getting it approved without issue, and then delivering the medication to our home. We live more than 15 miles from the location. Neither the pharmacist nor store manager balked at the delivery request, insisting it was "all part of the job." I also note and appreciate it is a woman-owned, women-operated company. While we are happy with the local chain drugstore by our house, which has served us well, is conveniently located, and is reliable whenever we have a prescription needing to be filled, I would not hesitate to switch our medication needs to Keystone if ever we find ourselves in need of regular, consistent medication services. For people who regularly need prescriptions filled; take multiple medications requiring pharmacy intervention; appreciate "shopping local"; want to support women-owned businesses, or; all of the above, then Keystone fits the bill. Thanks to them for being there when we needed them.

When a pharmacy tries to push vaccines and rolls out of long list of ailments I could possibly get…read moreif I don't get jabbed Don't CVS make enough money without pushing vaccines?

Pharmacy tech named Sandra is very very rude. She gets smart with customers, she hangs up on…read morecustomers and she doesn't know how to talk to customers. I've never had anyone that I dealt with at this location be so mean and rude. I'm going to write a letter to Cvs, I'm taking it to the top. You guys don't need representation from your pharmacy tech that are rude. This is the Novi Rd. location off 9mile. I will never patronize this location ever again.