Told to disregard a $12.12 bill in April of '24. Received a bill a month later for double that…read moreamount. Was told it was a mistake. Received a complaint acknowledgment form in May, '24. Fast forward to March '25....bill doubled again and no resolution in sight. No one answers, all lines are busy. All of this for a $12 item I never asked for.

Royal Oak, MI Place…read morea Monthly order and it happens more often, waiting over a week for the shipment, call for tracking and oops my bad forgot to place the order, Sorry! This should never happen to anyone if anyone cared about their customers or even the employees cared about their jobs. Horrible!

Had my tank delivery yesterday and was glad to see Charles again. I had had him before and wrote a…read morereview. He hasn't changed. He is so friendly, helpful and upbeat still. I think that say mountains about your company. Treat employees well and they will treat their customers well. Thanks Charles. Hope to see you in the future. Stay safe.

Wes and Shan were so helpful and kind. I was in for compression socks and Shan worked hard to get…read moreme the right style and color.

If you call Hart Medical be prepared to spend an hour or more on line before your call is even…read moreanswered. I tried both leaving a message and requesting a call back but never got a call from them. Terrible customer service!

Thank you so much Hart Medical and your exceptional service. I really appreciated James making a…read morespecial trip to drop off my machine!

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I contacted Sun Medical for a cash price on 2 lightweight companion rolling chairs to assist in…read moretransporting my in-laws around the grounds of Graceland. Corey was Great!, he assisted in getting them sized correctly and gave us a great price. The road trip was perfect and the rolling chairs allowed my in-laws to enjoy every area of Graceland. A+++

Visiting MI from NM and needed a knee walker. Called a week in advance. Was told they were out…read morebut would have one for us upon arrival even they had to source one from elsewhere. Several calls made to confirm with no answers and no returned calls. On Friday drove to store once we had arrived in MI. Found store closed with a sign indicating they did not have consistent hours. A phone number was listed with instructions to call and make an appointment. Called and you guessed it, no return call was ever received. At present my family is at a disadvantage in terms of sight seeing because one of us is mobility impaired and without the knee walker we had been promised. I would not recommend this provider to anyone. Clearly they do not honor commitments and have absolutely no appreciation for customer service. If you have other options when needing medical supplies, I'd highly recommend you use them and avoid Milford Medical Supplies at all cost!

We needed some medical supplies for my mom who is a diabetic over the weekend during the COVID…read moreshutdown. The store was closed but the owner agreed to meet us there to get us what we needed. Talk about going above and beyond. Thank you Milford Medical....you have a new customer for life

staff at this location in Chelsea Michigan,are very professional and knowledgeable!I was fitted and…read moretrained for my new Cpap. Took all the time I needed to teach me about my new Cpap machine. Staff at this location are Awesome!

Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Binson's is a complicated business, so I give them slack. But the bottom line is they are at times…read moreterrible. They gave me a used CPAP device that a smoker used. When I brought up the issue twice the people just ignored the issue. I ordered crutches that took so long to get to me, I no longer needed them. There is a counter person in Centerline who has the worst attitude, she needs help. I feel sorry for her. They may be the biggest DME in town, but I am going to investigate other alternatives.

Binsons gave me the run around after My CPAP machine stopped working. The screen said the machine…read moremotor has exceeded its limit so its time to replace it. The doctor sent my RX and notes from the last visit. The notes stated I am compliant with my machine. They wouldn't honor the notes because it has been longer than six months since the doctor visit ((seven months ago). I have health issues that require me to use it every time I sleep. Binson's doesnt care and refuses to help me. They keep blaming the doctors/insurance company ect. They have offered for me to buy a new one for 700.00 out of pocket. My other machine was already paid off. OSA is a lifetime diagnosis, you maybe check in with the doctor every year. The six month rule is ridiculous! I have had no changes and they can read my machine on their computer! They send me all my other supplies every month, I get those without the six month rule, why not the replacement machine itself? I'm looking for a ne supplier! I am at high risk (due to another dual health issue) to die in my sleep if I don't have the CPAP machine. Binson's doesn't care.

I was injured at work and spent the majority of my day at urgent care where I was released with a…read moreprescription for a knee brace. I called a few medical supply stores in my area and was surprised to find that many of them either closed early or did not sell to the public. I called MI Med before arriving just to make sure they were open and that they would sell to me. The woman on the phone was very friendly and very helpful. Unfortunately due to being stuck at urgent care I made it to the store 15 min before they closed. The lady I spoke to on the phone (I can't remember her name) was the one that waited on us. Although she was due to close in 15 min she went above and beyond helping me find what I needed, she went in the back twice to go through inventory and called her boss a few times just to make sure they were able to get what I needed. She was never pushy or short and was extremely helpful and kind all while doing so! We ended up being there after the store closed and she continued with excellent customer service! I hope I don't need to visit anytime soon again lol but if I do this would definitely be the place I would go!!!

From the owner: MI MED is a family-owned business specializing in lift chair purchases and rentals, hospital bed…read morerentals, mobility scooters, equipment repair, bathroom safety, fall prevention, injury solutions and more.