I've called three times to find out how late the pharmacy is open. Good luck with that one! This is why I have most of my scripts sent to Meijer nowadays. read more

take Yvonne off the window, she has no customer service experience. so busy having an attitude didn't even tell me the medicine she was giving me was a dangerous mix with my current medication. go elsewhere if possible. read more

the front counter has Rude and incompetent customer service, and always short staff, especially when checking on a UPS delivery.

This is the most raggedy, slow, customer hating team that has ever worked at at CVS. If you don't like people than why chose a job where you're helping people with their most intimate medical needs? This whole staff needs to be retrained on how to handle customers. The drive thru pharmacy gate was allegedly "broken" and had a raggedy unprofessional handwritten sign requesting everyone come in. I pulled up to the window for my meds at 5:53. I had to park and walk into the building, and got to the back of the pharmacy at 5:59, the man at the pharmacy counter then proceeds to look me in my eyes as I'm standing in line and tell me they close at 6 and I can come back tomorrow and closes the gate in my face. What? I'm standing right here and my order is in the bin you lazy Larry. I wish I was making this up. Do better CVS. I'd rather die of pneumonia than give them a dime of my hard earned money. read more

Pharmacy was very helpful despite how busy they were, I will for sure continue to use this pharmacy

Just don't go here if you value your time!! I have been to CVS in multiple locations because of moving but this has to be the worst one I've ever experienced and I really didn't think I could have a bad experience with a drive through pharmacy but they are not even 24 hours so not to special to me already but that's not even my issue. I went inside to get prescriptions filled and the person that helped me told me someone would be with me in a moment and then 15-20 minutes later after she is done with her conversation with everyone else behind the counter not doing any work she was the one to help me. Outside at the drive through you would be lucky if someone decided to come to the window. I have sat longer than 45 minutes waiting in the drive through for one prescription and I can clearly see them not working and not helping anyone inside. They talk through a completely blown out speaker and then will have you wait forever. After today I am switching to a pharmacy that is inside a store because cvs is going out of business slowly because all they are good for is prescriptions and they can't even do that efficiently. There is pharmacies in Kroger, Meijer, Walmart, Target and Costco. There's also delivery services for medications now one is called Optum! Switch over today :) read more

was told 2 hours to get my ibuprofen? what a joke. they were rude in telling me and could care less when i said i'd just go somewhere else.

I would honestly give this pharmacy no stars if I could... I came in to get my daughter's prescription and the man asked for her insurance which I gave. This middle aged women with grey hair stepping in and said it's not covered here and it would be 26$ I said I'm okay I will go to FAMILICARE ( which is where you all should go instead ) the women proceeded to give me a dirty look and I asked if she could fax the information over. She said they have to call her and she will do it. I then went to familicare and the pharmacist had to contact this lady over 3 times in a 20 minute period to get her to fax my daughter's prescription over ! She still did not ! He called once more and asked sternly to have it given to him over the phone some other man answered and gave it to him. Then 5 minutes later while he is MAKING. My daughters medicine they recieve a fax please do not go here it's bad enough we have expensive copays but to be treated rudely and horrible and delay a prescription for a sick two year old child is disgusting ! Absolutely will never go here again for any prescription familicare covers most insurances and state insurances and they are always very pleasant and kind when going read more

Three months later and still the absolute worst service ever. Inattentive, inefficient and inexcusable. Do not get your prescriptions filled here unless you absolutely have no other options. read more

don't stereotype people. worker kept following me around the store as I'm buying a few last minute makeup items. she acted like she was scanning items. she stood behind me while I checked out. and she even followed me out the front door. old people. Smh. not every person that shops fast bc they know what they came in there for is not stealing lmao I bought all my purchases. never any workers here that's why they placed a do it yourself checkout so now all of a sudden you wanna act like y'all's do ur job. sad. read more

If i could give this pharmacy a ZERO I would. I have had 2 awful experiences with their pharmacy staff. One was when picking up a script and another when on the phone. They seem like they hate being there or are understaffed. Word of advice to you: you don't need to be nasty just because you don't want to be there!!!! I will never ever ever set foot into this cvs again. Times are hard for all of us right now, no need to make it worse. read more

I visited CVS this morning to get my Covid test. I waited at the window for a total of 20 minutes just to be told that I would have to reschedule my test. They said that my information was wrong in the system. I am a Nurse Practitioner and am required to have weekly COVID tests for my job. I visit CVS often (usually every week) to obtain my COVID test, and it is usually a seamless process. This is my first time visiting this particular location and I will never visit again. While I was waiting, multiple staff members came to the window and asked who I was picking up prescriptions for. I repeatedly stated "I am here for my scheduled COVID test". I waited all that time just to be turned away. The pharmacy staff at this CVS pharmacy were unorganized, unprofessional, and unprepared. I will never visit this CVS pharmacy again. read more

These people just kept me on hold for 30 minutes - no literally, 27 MINUTES 3 SECONDS and never said "Can you hold please?" Or, "Thanks for holding." Nothing. So rude. read more

The bathroom!!!! there was poop on the seat. There was paper towel all over the floor it was disgusting! Not the cleanest place!

The store itself is fine but the pharmacy staff is hit or miss.. there's a chick named Michelle (I think) who is a total B. I was going to get there RIGHT at 6pm so I called and she said "oh, it 6pm exactly right now so we are officially closed" no joke as I was IN THE PARKING LOT. I have 3 small kids and am recovering from Breast Cancer and had been trying to get my scripts filled for over a week and this chick couldn't stay open for 2 more min to complete my transaction. Bs. (Not to mention I was only cutting it close due to a car accident that delayed traffic briefly) Booooo read more

Every time I have have visited in the last year or so I have been impressed by how friendly and helpful the staff is even when really busy. I'm retired on a small fixed income and the pharmacy staff does what they can to reduce my costs on prescriptions not covered by my insurance plan. read more

So I decided to go to CVS here at the corner of Pontiac Trail and beck after my 4 1/2 hour wait at the Secretary of State. I was in there for 15 minutes waiting to try to get a passport photo and I Walking out of there with no service whatsoever I will never be back at the CVS pharmacyIncompetent employees read more

If I could give 0 stars for this location, I would. ...I went into the store at 9:10 pm and a man in a CVS shirt followed me around the store insistently asking what I was looking for. When I replied "my husband", he retreated. I assumed the store must be closing and I grabbed my items, but not all of them, because I prefer to shop privately without a strange man hovering for certain personal products! When I went to the register at 9:19 he asked if I had a CVS card and I replied, "yes, but not on me", at which time he looked me up and down and said, "nope, no CVS card anywhere on your body"! He then said he could not take a $50 bill because they had closed out their cash drawers for the night. After completing my purchase and returning to the car, and discussing with my husband, I decided to return to the store to speak to the manager about how uncomfortable Ralph made me feel. When I re-entered the store, there was Ralph following other women around the store! I asked him what time the store closes and he said 10:00 pm. When I asked to speak with a manager, he was the only "management team member" there. I shared my dismay with him about being rushed to complete my selections and the cash drawers being closed 45 minutes prior to the store closing. I also let him know I didn't appreciate him checking my body for my CVS card! No apology of course. After spending 45 minutes on hold to speak with CVS corporate, I'm doubting there will be any resolution through the company either, but I will call again during the day. Take note and definitely avoid this store, ladies! read more

What an awful store. I went here to get my daughter medicine and every single thing they had was expired! Not planning on returning to this location. Not to mention they had one line open and the line was to the back of the store. read more

I get my prescriptions and all sorts if things here. Helpful wonderful staff especially at the pharmacy! Better than rite aid. Winning!

I have nothing but complains about your Wixom MI store. Today was the latest in that i was trying to cash in a winning lottery ticket for $200 (well under the state mandate of who can pay $600) and the cashier told me no, she didn't have any cash. Your store gladly accepts money to purchase tickets but won't pay out winners. That is unfair and close to being illegal. I have also let my state lottery commissioner know. I have had other issues with this store. The Pharmacy is ALWAYS backed up and i have to wait to pick anything up. Even if there are no other customers in line everyone behind the counter just keeps their head down and doesn't make eye contact. i have purchased (or tried to) sale items only to be told that sale was over and the clerk ripped the sale sticker off the shelf in front of me and would not sell me the product for the sale price. i am sick of this and will not be returning to that or any other CVS store in the future. My Rx's will be xferred elsewhere. read more

Hard to agree I'm not related to the staff both husband and I have many health issues and feel like we come with the store .... I don't even give my name 1/2 the time I simply say hey Dan, Rana, Bodona etc. Are hubbys meds ready, they then often reply with mine and hubby's name requesting hubby's birthday. How can I not feel like family. read more