Extremely friendly service, very clean, the people running it are always very helpful and flexible…read moreand show they really care about their customers and their customer's belongings. Best storage place I've done business with.

I cleared out my storage in the middle of the month and even gave them a notice and I was told they…read moredon't prorate . If It was me that went down to the office and was told that they don't prorate, I would of keep the storage empty and leave at the end of the month , so they wouldn't be able to make double there money off of me , but it was my husband that went down there. Why would you not prorate? It's the right thing to do . Why would you charge for a service you didn't provide? Is to get every penny possible out of people? Just not a good business practice. so make you leave at the end of the month.

Great customer service and location. Good communication and explanation of how it works.read more

As a student whose out of state, having a storage locker is ESSENTIAL. I have had my unit for over…read morea year, typically they do fill up fast at the end of spring term, so if youre looking to potentially use a storage locker I would call sooner rather than later to make a reservation. You can sign up and allow three other people acess your locker, really helpful if you want to make the use out of your space and save money. I find that most of the staff are very friendly and helpful and they sometimes have a dog behind the desk.

Just moving my U of O college graduate back home to California. She has had a lot of her belongings…read morestored here for the past year. The couple who runs this place were always so responsive and accommodating to her needs. Upon move-out we had an emergency key situation and they took great care of us. Highly recommend it!

Prompt return phone call. Clean property, clean storage area. Nice people that explained everything…read morethoroughly.

Marcy is an absolute delight!! Great service and open later than other places. My friend also uses…read morethis facility and the experience has been excellent. 10/10 would recommend!!

The quality and service of this facility is magnificent. The on-site manager works with you if…read morethere is any issue with your unit. I believe the manager's name is Suzanne. She's extremely nice and compassionate. I find that this place has been trouble free for me as I have had to use a storage unit for the first time in many years. I've had no issues with any tenants around me and no rodents. I encourage and welcome people to use their facility their off of Olympic next to Walmart.

These people are awesome…read more We needed a place to store my son's furniture during a year in a furnished apartment. They took very good care of us, explaining all the ways we could reduce the cost and even recommending a smaller unit when we came by to take some of the stuff out to bring back home. They're always there with some packing tape, a dolly or a tape measure to loan you when you need it. On top of that - the facility is EXTREMELY clean, both inside and out. They're just extremely helpful, courteous, and friendly. We were almost sad to be moving out of it!

BE CAREFUL WITH THIS STORAGE UNIT FACILITY!!! I use to have no problem with this storage unit and…read moreabsolutely loved them until they went under new management. Their employees started harassing me for being a week late on payment, when I would call to pay and no one answered and I DID NOT leave a voicemail..they decided they'd call me everytime I did and ask why I called. They'd give me nothing but attitude when I told them repeatedly I didn't want my card on file. So I left a review on FB stating how I felt probably 4-5 months ago, call to pay for the month of June, everything goes fine and I make my payment just for when I get off the phone the lady I had spoken to (name ends up being Diane) calls me back asking me to call back to answer a question. I call back for her to ask me why I left the review I did on FB and would I take it down, I explained my reasoning for it and that I wasn't taking it down. I immediately get a snippy response saying if I was unhappy why would I stay and that she's more than happy to terminate my contract with them. I tell her I left that review months ago and your just getting back to me NOW about it and that that is how I felt at the time and that I felt like I was being harassed now for the review I left. She starts laughing and saying "oh you feel harrased?! Please tell me how I am harassing you?" So I hung up the phone. I realized that it was very rude to have had an employee act this way towards me so I called back asking for upper managements number and she states she is upper management, I asked why she felt like she needed to treat me the way she was over something that happened MONTHS ago? She ended Up giving me more very poor customer service and was belittling me and hanging up on me, then wouldn't answering my call till the third time I called and STILL was very rude to me. Needless to say a few days later I got a letter in the mail from them saying I'd broken my contact and needed to be out in 10 days!!! I will NEVER recommend this storage unit place to anyone and feel people need to know how they check up on their customers reviews and if they don't like it or if you arent willing to make it a positive review they'll terminate your lease. Not to mention I just had a baby and c-section and had to get all my belongings out in the midst of it all. Wish they still had their old management team he was so nice!

This review is for the uhaul rental only…read more They have a rather large facility. They have a couple parking spots in the front but that's about it. The lobby is super cute and has whatever supplies you might need for packing and storage. The check in process was really fast. Like REALLY fast and I even added an additional driver. I would use this location for pickup or drop off again. The only downside is that they don't open until 9 and they don't do 24 hour access for truck rentals.

BRANDY!! Ok .. let's start how she literally saved us from a crisis. We called and needed a 10x10…read moreIMMEDIATELY AND SHE quickly took care of us . Explained everything thoroughly ... HIGHLY RECOMMEND

I spoke with Derek here. He took me out to show me a couple of different possibilities to rent and…read morewas very pleasant, friendly and not overpowering. I would definitely get a unit here. Nice clean units and he told me what a OCD person he was to keep everything clean.

This is a great facility! It's very clean. The couple who oversee it are very friendly, helpful,…read moreand you can tell they care about the appearance of the grounds. Every time I went I saw someone working. Convenient and safe. Best storage unit I've ever had, and I've had many!

I recently rented a mini storage unit to store items while selling my house. A few months later, I…read moresold my house and downsized and needed to rent more mini storage space until I had a chance to sell some furniture & get organized. I asked to rent a 2nd unit and the owner suggested just a larger unit which saved me considerably. I found the owner to be personable, honest, helpful & accommodating. The storage office and units are clean & secured. I would definitely use them again.

After discovering rodent droppings in the hallway, I notified the management. The responded by…read moresaying they would "work on getting that area cleaned up." Eight days later when I went to move things into my unit, the rodent droppings were still there. Evidently they were still "working on getting it cleaned up." The person behind the desk responded to my complaint saying "Someone stole my blower." So when they do clean up rodent droppings, they use a blower to blow turds out of a long hallway to the nearest door, which creates clouds of dust from rat turds that no doubt gets blown all over the place and likely into your storage unit. Rodent turd dust can be a source of infection with a lot of nasty diseases. Probably a good idea to wear a dust mask when you go. I know that rodent control is difficult. But leaving rat turds lying in the hallway, which you might get on your shoes or your possessions if you're not watching carefully, for more than a week after notifying management, is a failure to manage the business effectively. It's a failure to provide a clean and safe space in which to entrust them with valuable possessions. It's as if they just don't care.

Marcy is very nice, it is off main in Springfield so pretty convenient if you're over thereread more

Just rented a unit from Marcy, she is friendly and helpful. Y'all are lucky to have her.read more