Extremely friendly service, very clean, the people running it are always very helpful and flexible…read moreand show they really care about their customers and their customer's belongings. Best storage place I've done business with.

I cleared out my storage in the middle of the month and even gave them a notice and I was told they…read moredon't prorate . If It was me that went down to the office and was told that they don't prorate, I would of keep the storage empty and leave at the end of the month , so they wouldn't be able to make double there money off of me , but it was my husband that went down there. Why would you not prorate? It's the right thing to do . Why would you charge for a service you didn't provide? Is to get every penny possible out of people? Just not a good business practice. so make you leave at the end of the month.

These people are awesome…read more We needed a place to store my son's furniture during a year in a furnished apartment. They took very good care of us, explaining all the ways we could reduce the cost and even recommending a smaller unit when we came by to take some of the stuff out to bring back home. They're always there with some packing tape, a dolly or a tape measure to loan you when you need it. On top of that - the facility is EXTREMELY clean, both inside and out. They're just extremely helpful, courteous, and friendly. We were almost sad to be moving out of it!

BE CAREFUL WITH THIS STORAGE UNIT FACILITY!!! I use to have no problem with this storage unit and…read moreabsolutely loved them until they went under new management. Their employees started harassing me for being a week late on payment, when I would call to pay and no one answered and I DID NOT leave a voicemail..they decided they'd call me everytime I did and ask why I called. They'd give me nothing but attitude when I told them repeatedly I didn't want my card on file. So I left a review on FB stating how I felt probably 4-5 months ago, call to pay for the month of June, everything goes fine and I make my payment just for when I get off the phone the lady I had spoken to (name ends up being Diane) calls me back asking me to call back to answer a question. I call back for her to ask me why I left the review I did on FB and would I take it down, I explained my reasoning for it and that I wasn't taking it down. I immediately get a snippy response saying if I was unhappy why would I stay and that she's more than happy to terminate my contract with them. I tell her I left that review months ago and your just getting back to me NOW about it and that that is how I felt at the time and that I felt like I was being harassed now for the review I left. She starts laughing and saying "oh you feel harrased?! Please tell me how I am harassing you?" So I hung up the phone. I realized that it was very rude to have had an employee act this way towards me so I called back asking for upper managements number and she states she is upper management, I asked why she felt like she needed to treat me the way she was over something that happened MONTHS ago? She ended Up giving me more very poor customer service and was belittling me and hanging up on me, then wouldn't answering my call till the third time I called and STILL was very rude to me. Needless to say a few days later I got a letter in the mail from them saying I'd broken my contact and needed to be out in 10 days!!! I will NEVER recommend this storage unit place to anyone and feel people need to know how they check up on their customers reviews and if they don't like it or if you arent willing to make it a positive review they'll terminate your lease. Not to mention I just had a baby and c-section and had to get all my belongings out in the midst of it all. Wish they still had their old management team he was so nice!

Today was the third occasion that the manager Dean at Buxbear storage impressed me with his above…read moreand beyond the call of duty service. When I rent somewhere I expect good service but Dean is always willing to help without hesitation. Today I was shuffling crap in and out of my storage unit and the battery died on my Jeep. My husband came to help me but we had no jumper cables. I asked and Dean did not hesitate to search for and find jumper cables that he loaned to us to get me out of this bind. Thank you AGAIN Dean for your exceptional service.

HORRIBLE experience we were treated very BADLY. Employee should be FIRED! We were there to rent one…read moreof the larger units and asked to simply see the inside of a 10 x 30. After showing us a 10 x 15 we were told to leave that we were difficult and that they he didn't want to do business with us. We were not rude. We were not impatient. We were there literally 10 minutes.

Just rented a unit from Marcy, she is friendly and helpful. Y'all are lucky to have her.read more

I need my couch replaced via insurance or the facility due to mouse infestation traveling the walls…read morebetween units. Absolutely disgusting

I don't know why the reviews are so low, I've had nothing but great experiences with this business…read more The staff have gone over and beyond multiple times with us. the space is clean, clear signage everywhere, carts available for use. It is located in a bit of a rough area, but the secure timed gate, locked bay doors and elevator codes make me confident it's a secure place to store items. the only thing I wish was different is that they are closed on holidays and have limited hours on weekends, which can cause some urgency or delays and definitely planning ahead when you need to get in your unit.

We had an excellent experience here! It is a very clean facility and extremely secure! We found…read moreMike, the manager, and Carlos, to be very nice and accommodating! Mike runs a tight ship. He recommended movers to us who were excellent as well. And we got our first month rent for free! We will definitely use this facility again if we ever have the need and highly recommend them.

This facility is kept very clean and the staff is attentive. I witnessed the interaction…read morereferenced by a previous tenant Kathy R in a review below, and can only say that tenant was completely out of line, as the assistant manager went above and beyond to call repair technician for a door that appeared to have been rolled too far, and this tenant literally called right at closing. I heard the assistant say she had another job to be at, and yet she still called several after hr repair places on the weekend, and inky one was willing to come. This tenant yelled at the assistant, tking her she herself either had to fix it or wait with her things all night (!) The assistant then called her higher management, and neither the manager or her district manager were willing/able to come on site. This tenant even asked me to help roll down her door (I was wearing a cast!) This tenant even called police and lied to the assistant, telling her police says she had to stay with her items and were sending a patrol response lol, yet when the assistant called SPD they told her the dispatcher in fact told the tenant they don't get involved in tenant problems and weren't sending anyone. The tenant was very verbally aggressive, and the assistant still remained professional. All I know is I saw her tell the tenant she wanted to help, had to get to another job, and the tenant was welcome to stay with her things til the technician arrived. This tenant was the one behaving in a horrible, threatening manner.

Secure yes, Got it only for one year a 5x5 and from $60 we…read moreend up paying a little more of $140 We try to call and cancel for more than a moth and nobody will answer. Because of work we never found anyone in the office and finally after we move they asked for 30 day notice that we were not aware since the beginning of the contrat So they are asking us to pay $140 for an empty 5x5 storage that we are not using for more than 2 weeks

The quality and service of this facility is magnificent. The on-site manager works with you if…read morethere is any issue with your unit. I believe the manager's name is Suzanne. She's extremely nice and compassionate. I find that this place has been trouble free for me as I have had to use a storage unit for the first time in many years. I've had no issues with any tenants around me and no rodents. I encourage and welcome people to use their facility their off of Olympic next to Walmart.

I rented my storage here online when I arrived I was greeted by Susan whom had the most warm…read morewelcoming smile. She did a wonderful job explaining my paper work and showed me my unit and was just all around very welcoming and willing to answer any questions I had. I have rented here for some time now upgrading my unit two times since to a larger unit and Susan was so helpful through the entire process. I was also impressed at how well the property was taken care of , it has always been clean when I come there. I would never rent at another storage unit. All my needs are always met with exceptional customer service. I want to add a couple months ago something very tragic happened to my family which left me to go through and continue to go through very difficult and emotional heartache. I haven't lived in this area all my life and don't know a lot of people. Having shared what had happened to my family with Susan she was so compassionate and genuinely concerned. I've always wanted to thank her for being such a wonderfully kind person and always taking the time to listen . She may not know but just the simple acts of kindness she has shown me meant so much. I highly recommend this facility and Susan is next level and is absolutely wonderful at her job! Great prices and property's well taken care of. Thank you.