I had a number of problems on a recent visit to Springfield Modern Dentistry, where I had a tooth extracted three months ago. First, the dentist didn't offer clear or thorough instructions about how to care for the affected area following the procedure. He told me to avoid hot food and drinks, not to eat Doritos, and to chew on the other side of my mouth. That was it. He failed to mention, until I had already been home for a few hours, not to spit, even though my mouth would be producing a lot of saliva. I had been spitting, of course, and the healing process was more slow and painful because of this. He didn't mention that my face would be bruised and swollen or that I should use an ice pack right away to prevent the swelling. He didn't mention whether or not I should brush/floss my teeth after surgery, and how to go about doing it. He only wanted to get rid of me as quickly as possible. As he left, he told his assistant to have me x-rayed. She took me to the front desk and said goodbye. I said, "Excuse me, I was supposed to get x-rays,." She scowled at me and brought me back for x-rays. I should mention that she was rude throughout the day. Avoided eye contact, barely spoke, glared at me. Several times during the procedure, when the dentist stepped away, she lightly-to-moderately bumped me in the face with her dental tools. Maybe she did this because she was turning to speak to the dentist, or maybe it was not an accident. I don't know. When she took me back for x-rays, she didn't speak. She was embarrassed that she forgot to have me x-rayed, perhaps. She shoved the x-ray device into my mouth violently, which hurt a great deal, especially since I'd just had surgery. Then she swiveled the x-ray machine around and smacked me in the side of the face with it. Twice. She did not apologize for this. It felt very much like an assault. To say the least, it was not a great experience. I was going to discuss these matters with the dentist during my follow-up, but that's another problem. My original follow-up was, according to the dentist, supposed to be two weeks after the procedure. However, they woman at the front desk scheduled it for three weeks, even after I reminded her what the dentist had said. "Three weeks is fine," the woman at the front desk said. I'm not sure she should be overruling the dentist, but that's how it went. I called to reschedule the follow-up, but no one answered, so I filled out the online form. I received an automated email saying that someone would get back to me very soon. However, no one did. After more than a week, I tried calling back, but again no one answered. Several months went by, but still no one called or emailed. Clearly, Springfield Modern Dentistry is not concerned with my post-op rehabilitation. I eventually told them not to bother scheduling a follow-up because I didn't feel safe there. I notified The Smile Generation--the parent company of Springfield Modern Dentistry--about these problems two months ago, but they have not responded. I sent a follow-up message and was told to be patient. Their lack of a timely response, of any response, shows a pattern of abuse and neglect from the organization. They were informed of a very serious series of problems, but have done nothing and have not bothered to contact me at all (they have my email, phone number and Facebook info). They have not even contacted me to provide post-op instructions, though I informed them two months ago that they had not done so. Moreover, I contacted them before filing a formal complaint with the Dental Board of Virginia, asking for the dental assistant's name, but they would not give it to me, which is quite disturbing. This shows a total lack of concern for their patients' health, safety and well-being. As a side note, I have visited several of their branches and have experienced problems with every one. Clearly, there are systemic problems at the Smile Generation, coming from the management down to the dentists, assistants and assorted staff members. I'm still waiting for a response. I'm sure they will have a lot of excuses and denials for the Dental Board, but, if so, these will be lies. There's no excuse for what they did or how they have chosen to ignore my complaints. They have acted with a lack of ethics, professionalism and basic human decency. I have been very patient, but I will no longer be a patient. read more

The dentist is ok, but the front desk is absolutely horrible. We had an appointment for our child who is 10 yrs old to have her teeth cleaned. Having an urgent errand, we asked the front desk if we can come back to pick her up after her teeth is cleaned. They said yes, and we left. Long story short, they call us back to say that they can't do anything to her teeth until the guardian/parent is there at the office. If that's the case, why did the front desk tell us that its okay to come back later to pick her up?! If they told us about this while we were at the office, we could have rearranged our plan instead of having our child stay there doing nothing until we come back. Wasting our time, no apology, blaming us for this "miscommunication", this will be our last visit. read more

When we arrived, we did not get a good first impression (lights off after opening, staff eating on the floor, not fully cleaned/prepped bathroom). My husband and I arrived for our appointment bringing in cash to pay for the procedure we needed done. We were told multiple times through email that cash would be a payment option. Upon arrival, the staff neglected to inform us that it's best to bring the exact amount as they cannot make change. While loading cash into their machine multiple staff members made comments as to "how annoying" it was to deal with. The staff in general had no bed side manner whatsoever. They were polite but not friendly in any way. They did not seem excited to be there or take care of us. We did appreciate the oral surgeon they contracted out of their building but nothing more. We do not plan on returning nor would I ever recommend this office. read more

I scheduled an appointment for my child in person after my dental care. When my child's appointment was coming up, they canceled it out of nowhere. I called the office for an explanation. No explanation was provided, and they just hung up on me. After couple more calls, they said that I just need to reschedule and the date they provided is over a month later. read more

I went here to get my chipped tooth fixed. The dentist quoted me a price of zero dollars stating that my insurance would pay for all of it. A day before the appointment I was called by the office and was told that the price was now $500. The agent said they would work with me, but then tried to convince me to take out a lone at a high interest rate. The agent refused to honor the original quote. read more

As a new customer, I scheduled a yearly non-deductible cleaning. My initial impression was positive however it really went downhill before they even started the cleaning. They began by insisting on free x-rays and evaluations and before they were to start the cleaning a female from the front desk wanted to explain the charges for the cleaning which now amounted to $1,800.00 approximately. I reminded her their system was gimmicky and I was only there for a clean-up (had a deep cleaning last November elsewhere but they claimed they were unable to access it not asked for any info to contact the provider). Dismissively, she offensively insisted that I just did not understand my coverage despite repeatedly reminding her I has only scheduled a cleaning. I walked out. If you're considering this place for your dental needs be aware of their deceptive tactics. I am considering reporting them to the Better Business Bureau for wasting my time. read more