I have been going here for over two years and love this place! Great staff, office, and very…read moreprofessional.

Experienced dental staff that I highly recommend. Pam, the dental hygienist, was extremely gentle…read moreduring my cleaning. She scaled my teeth thoroughly WITHOUT HITTING MY PROBLEM AREAS. I really appreciate her efforts and wanted to highly recommend the Dental Care of Alexandria office. The dentist and dental assistant were very good, too.

I cannot change remove my review from Yelp so I am providing an update…read more After having spoken to the Orthodontist, they have explained the situation and worked with me to correct my concerns. But they have been accommodating thus far. My concerns regarding billing is a lot larger than I initially realized and actually relies heavily on the insurance. More details to follow

I hate the dentist y'all so my anxiety was on 1000. The doctor and his whole team were absolutely…read moregreat and patient with me. They did x-rays and are helping me with next steps on my healthy gums and teeth journey. I was looking for a dentist who was patient and attentive to my needs and read the amazing reviews for this practice on zocdocs. I wanted to make sure everyone knew my experience was also wonderful.

So I'm that person. The one who is a full grown adult and is scared to go to the dentist. Like…read more.. scared to the level that I walk in and start crying. In my life I've had 10 years of braces, 4 oral surgeries- awake for 4, and a bridge out in due to damage on my braces. I'm not great with this fear. Ok. So three months ago I had the worst jaw pain. Finally got scared and went in. Dr. Smiley sees my husband and daughter, so I asked for her. She was gentle and wonderful and now I'm a proud owner of a night guard that I actually .... Like? Yeah I do. Then, I went in for my first cleaning in 17 years. I was not shamed. More like, they were so positive and kind about how my teeth were in surprisingly good shape. They were caring and wonderful. Didn't let me leave without scheduling my next, in a very kind way. Cut to yesterday. I did have 3 cavities. I was TERRIFIED and these wonderful humans called me the afternoon before to offer anxiety meds. (I had some, but talk about understanding your patient and being caring). I was in the chair for 3 hours but she was gentle, walked me through every step, and today my mouth is a little sore, but not much. Dare I say I'm not scared for my cleaning in February? Big thanks to Dr. Smiley. Please never move or leave hahahhaha.

We were initially told they were confident a recommended crown for my wife would be approved by…read moreinsurance and that they would continue appealing until it was approved. After multiple appeals, insurance still denied coverage based on medical necessity criteria, leaving us with a large balance. Over time, the messaging shifted from confidence that it would be approved to comments that our insurance was "the worst," and eventually we were told the PPO contractual adjustment counted as a "discount," which felt misleading to us. As an aside, a different dentist later completed another crown for me that was approved by the same insurance, which made the earlier comments about our insurance being terrible harder to understand. Separately, this office recommended approximately 10 fillings for me personally. I later obtained a second opinion from another dentist who agreed with 2 recommendations. That large difference made me uncomfortable and contributed to my decision to seek care elsewhere.

I can't believe anyone would leave a bad review about this place and it shows the toxic attitudes…read more of entitled people, who don't appreciate anything of good quality. I've been coming to West Falls Church Dental for years. Never had a bad experience and always felt taken care of and not just another head coming through the door. They provide you with the information to make a conscious decision about your dental health, and work with you on the financial side of things too. Good work isn't cheap and cheap work isn't good. Big thanks to the entire staff front to back who keep the good energy flowing and work their butts off. Can't say how much I love this place!

This is not a dental office, they are worse than time share sales people and entirely unethical…read more they took 34 xrays then said that used up my entire $500 insurance coverage for cleaning. they made me come back two more times for unnecessary and very expensive "deep" cleanings and then said I needed two crowns. when I pointed out the xray tech said I had no cavities or cracks they said they needed to re examen the xrays and suddenly I had two cracked teeth. they sent me a statement saying the insurance company never paid them even though they never submitted. claim. IF YOU WANT TO BE PRESSURED INTO UNNECCESSARY TREATMENT BY PEOPLE WHO DONT CARE A BIT ABOUT ANYTHING OTHER THAN MONEY THIS IS THE PLACE FOR YOU. I feel like sending my friend who is an undercover reporter to their practice...

The only thing that made this place great was Dr. Kayvan Shahrzad. He is awesome and a…read moreprofessional and truly care for his clients. I thoroughly enjoyed getting work done with him despite my hesitation of going to the dentist. Unfortunately I was informed that he no longer works there. Very sad. One gripe is, the receptionist Tiffany she is curt and rude. I thought it was only me that thought so but upon looking through reviews, I am not alone. There is always been an etiquette that a receptionist should process, and that customer service to a business where you are the first thing that establish meets the customer to keep coming back or invite others for recommendations. She does not represent the brand of this business. She hounded me down for 90 dollars after me paying thousands of dollars. Threatened to send the invoice into Collections. I've read a few reviews in here with similar interactions with Tiffany, and I'm glad to know it's not just me. I called in today to make an appointment, but before I could, she made sure to remind me of my 90 dollars I need to pay. In which I said I will pay once I come in. Before I could make an appointment she hung seems frustrated and hung up the phone one me. HR needs to talk to her about her behavior.

If you're a professional person that value your life's accomplishments this is not the dentist…read moreoffice for you. I visited this practice twice and provided both primary and secondary insurances. They submitted charges to both and was left with a balance. Instead of contacting me the balance was sent to collections. When I called and asked why I wasn't contacted instead of a collection agency. She could not answer. I know this didn't effect my credit score but the thought is irritating and a poor professional practice.

I received excellent care from Dr Kim and his hygienist Audrey. Dr Kim alleviated pain I had…read moresince January which 2 other dentists were unable to help with. Audrey gave a very thorough and gentle cleaning. I highly recommend this practice! Dr Kim is a holistic dentist & he will do everything possible to avoid recommending a root canal. Also the materials used are of higher quality. And he accepts insurance. You can't go wrong choosing this practice!

Dr Kim take time to explain what needs to be done and what he is going to do The staff is…read moreextremely friendly and Ms. Kim runs a tight ship This is a very organized dental office that offer great service at reasonable price

This is one of the BEST dental offices I've been to in years and they are less than 6 minutes from…read moremy home. I really don't know where to start so I'll start at the beginning. The front desk staff got me 'squared away' (Army lingo) really quickly when I reached out and the communication via txt, email, and phone could not have been better. Both Jennifer and Camila really have their act together. My hygiene assistant Ryan really knew his stuff and did a great job. He had a very upbeat attitude and demeanor while putting up with my silly jokes but he's got a bright future ahead. Dr. Rahman was the icing on the cake to say the least. She was as pleasant and as knowledgeable as Ryan and was just as warm. The doctor told me what my next steps would be for a 'deep cleaning' (which Jennifer was able to schedule me for tmrw) but also told me they would take care of fitting me for a 'night guard' for my teeth grinding.....and she was able to answer and explain ANY concerns I might have had.....BRAVO! Finally, the bathroom at their location which is locked from the public was immaculate! The location is spot on and parking is ample and convenient.....highly recommended!

I am so disappointed from the services and specifically with last Dr work, instead doing care they…read moredamaged my teeth. I am writing this review because of pain I have now and the service I received. Personally I don't want to go there ever.

I can admit, when it comes to the dentist, turn into a whole toddler because who really enjoys…read morehaving their mouth worked on? But I must say, Gentle Dental has been an amazing experience. The entire staff is wonderful! Patience and calmness go a long way when dealing with a nervous patient, and they are absolutely both. I truly appreciate how patient and understanding they have been with me.

Had anxiety about the dentist so started going here. They've been so kind and accommodating. Great…read moreteam!