Regina was an absolute delight. Her studio is incredibly cozy, welcoming, and beautifully…read moredecorated, you can tell she puts real care into every detail and truly prioritizes her clients' comfort and satisfaction. I'll 100% be booking with Regina again.

Great massage and facial package (Queen package). Highly recommend for exceptional service and…read moreincredibly high quality procedures.

I loved the Spa at the Four Seasons Hotel in Baltimore. It's beautiful and very relaxing. The staff…read moreare kind and helpful and they were celebratory when they found out we had just gotten engaged at the hotel. My attendant was awesome and I felt very welcomed. My favorite part is the vitality pool, heated stone chairs, sauna, and lounge. It was great to relax with those amenities. Everything was extremely clean. The vitality pool/sauna area is separated by gender and clothing optional. However, phones are allowed, and while it is fine to have one in a robe pocket, phones should not be out when others are around, especially in an area like that. But that is allowed, so be wary. Our massages were fine, but nothing we would rush back to or pay for again. I'd want to try a body scrub or wrap, my typical spa service. I'd also love to visit in warmer weather and use the outdoor pool. I am very much looking forward to returning.

Omg I would give -1 stars if I could. My husband had to go…read moreout of town for a funeral and wanted to plan something special for me for Mother's Day. He doesn't know anything about spas or pricing, so he called over to the four seasons. All they had available was a 20 min hydrofacial (bc it's a busy day, duh). The issue is that they charged THREE HUNDRED AND SEVENTY FIVE DOLLARS (yes, you read that right - $375) for a 20-MINUTE hydrofacial. Aka someone rubbed lotion on my face for 13 minutes. when I inquired about this very exorbitant bill, they said - this was the price agreed upon via email, according to our dynamic pricing. (In a very rude, snide tone, with a fake smile). I called my husband who said - yes, I agreed to that, but I was told you would have access to very nice amenities for several hours. LOL! Very nice? Yes, I know the four seasons name SHOULD have very nice amenities. This locker room was so small and so crowded that I couldn't even walk 1 step without bumping into someone. The person giving us a tour kept apologizing for how messy it was ("sorry, it's a really busy weekend for us") - no towels out, etc. there is a small hot tub - sorry, that's not exactly novel. There are two lounging areas. One with three chairs that look out onto... nothing, just a window with frosted glass that you can't see through. Six lounging chairs, and one small table outside that does have a nice view. (This is the only view in the entire spa). They have a small sauna room also. Nothing out of the ordinary, and not up to expectations for what is supposed to be a four seasons spa. On top of that, every single person in that spa was sitting/lying scrolling on their phones. In what world are phones allowed in a spa, let alone in a "clothing optional" hot tub room??! So I paid four hundred dollars for 13 mins of a facial massage (which WAS nice) and then sat outside at a random table for an hour. left quickly because there wasn't anything else to do to kill time. I just cannot believe that a place can charge that much for a service. Totally inappropriate, waste of money, do not recommend.

Very disappointed. Paid a lot of money for "gel" nails and they lasted less than 1 week (4 days)…read morebefore they started chipping. The pedicure and manicure overall was subpar, water was cold, didn't do a nice job relaxing.

I was going for a walk in flip flops, don't judge me. I tripped over a tree stump and messed up my…read morenails. They were across the street and they took me within 15 minutes. Decided to get a pedicure as well. Walked to the waiting room and seen the nice massage tables! The music is soothing. It's a very calm demeanor here I almost fell asleep! I would say the waiting room shouldn't be used to find out your nail color due to the different lighting. The woman who did my nails may have been new. Her skills were a little off and she kept asking another lady to check her work or if she should charge extra for every little thing. Other than that, my experience was well.

I took a chance on Zina's with a Groupon purchase. I was able to be scheduled for a MUCH NEEDED…read moremassage right away. Zina's co-shares a location with a hair salon and spa. I was unsure where to go so sat around for a while after I arrived - then finally asked a hair stylist to contact Zina's. Someone came to get me shortly thereafter. We went up to the 2nd floor where the massage rooms are. I needed to use the restroom and was amazed by how large the space was. My masseuse directed me to the massage room we would be in. He told me to take a seat and asked why I was there or what I needed, something to that effect. I told him I'd recently moved and all my joints ached. He left me to get undressed and on the table, then returned shortly for the massage. I'd say overall it was an excellent massage. I'd let him know during the session I liked a lot of pressure, which he mostly provided for the rest of the massage. After the massage, I felt like new person and my joints no longer ached. Overall, excellent visit. I've never had a male masseuse before and I do feel I was a little uncomfortable about that, BUT, I cannot deny how good my body felt afterward. I'm working on getting over myself, lol.

Not the best customer service. Gift certificates expire after 1 year. The certificate does not…read morestate this and was for a large amount. Buyer be aware!

I stopped by for the first time this weekend and had an amazing experience. From the lobby to the…read morelocker room to the massage room, everything was clean and very calming. The robe is big but thin, and the sandals were super comfy. The space itself is pretty large and very quiet, the paint and decor have a really relaxing, mindful effect. The service was great, check in was a breeze and my massage therapist, John, was fantastic! Super knowledgeable, he checked in with me several times during the session, and he was very attentive. I highly recommend him, he is an expert! After 90 minutes with hot stones and bamboo sticks, I was very relaxed. I'll absolutely be back!

I don't have pictures, because respect for the space that it is. I was gifted a massage here, the…read morecheck-in process was okay, definitely didnt anticipate all that paperwork but it made sense. I went to change out of my street clothes for their gown and slippers and well, I could not fit either. I was confused, no one had asked my size so I figured the items would be fit most? Im an XL and that robe could not go around, the slippers were like a size 7. The kicker was you were supposed to undress to sit in a coed waiting space with a direct line of sight for thr front door. I was very uncomfortable. I thought for sure I must have missed something. I went back and grabbed a towel (that also did not.wrap around me) to cover anything exposed. The massage itself was a good one technically, but the room was hard to relax in as I could hear cars passing by in traffic and passersby on the sidewalk talking. Personally, I am drawn to go back but I highly suggest some additions to have all guest feel welcomed in the space.

So... My partner and I came here for her birthday. I purchased an IV Treatment for her and a B12…read moreshot for myself. And overall, I just wanted to see the entire place because there was so much they were offering on the website. I thought to myself this would be a great place for One-Stop shopping in therapy & self-care. When I called to get more information about the IV treatments, I was referred to the website of the third party who was actually providing the treatment. It was good information and I was all in! When we arrived the gentleman at the front desk, I believe his name is Adrian, notice my hat and we had a very long conversation. We were both from New Mexico and had a lot to exchange. He showed us around and was very pleasant. Small world! When we were completing the tour the practitioner arrived to give us IV treatments. My partner was set up in a chair that seemed to be used for the IV treatments. It was something like a dentist chair but you could tell it was specifically for that purpose. Then a customer arrive to use the bike (for some sort of oxygen treatment) and another employee basically came and said we had to move. She made us felt as though we were intruding because the woman administering the IV treatment was a third party vendor (she further relayed she had no control over those appointments so we had to move). It was off-putting. We moved into a room that seemed to be for massage therapy. The whole experience left a bad taste in my mouth. The woman administering the IV treatment had to break out her phone flashlight to get enough light to administer the IV. I also use the red light therapy bed and honestly looked forward to trying some of the other therapies (specifically massage & acupuncture), but I don't think this is for me. The massage rooms look very private and perhaps calming. However, there seems to be a lot going on in the main space. It gives me locker room vibes, which may work for some, but it was not what I was expecting. If you live in the city, you can have IV treatments at your home. They'll come to you. That's what I've done going forward.

Massage with Kelly was a an amazing experience. She is a gifted therapist with healing energy.read more

This was the best massage i've gotten in a very long time! the location was clean, my masseuse was…read morewaiting outside for me. david was absolutely great! kind and is a great listener. he checked in with me through out and I def plan to return SOON!

Due to the pandemic my massage habit/indulgence had been put on hiatus. I got the recommendation to…read moreschedule with Canton Square Massage from my neighbors and I'm so glad I decided to check them out. Not only is the location super convenient, right next to Patterson Public House but scheduling was easy. David was welcoming and the 90 minute massage was a dream! I felt completely relaxed and decompressed when I left the studio, like a whole new version of myself. The pressure was perfect; not too light where I could have fallen asleep and not too much where I was feeling any discomfort. Highly recommend David at Canton Square Massage!

What a gem in Fells Point. Shelly is professional, friendly and truly amazing. I 100% recommend…read morecoming here.

I genuinely don't have enough words for how incredible my ritual massage with Kendra was. From the…read moremoment I stepped into the space, I felt supported. Her touch was so intuitive to the point where it it wasn't just a massage.. it felt like deep, therapeutic work for both my muscles and my mind. Honestly felt like I had just released months of stress and stuck energy.

From scheduling to check out- this place was amazing! A hidden gem right in Fells Point! I…read morescheduled two 90 minute massages for myself and my BFF who was here from CT. Anthony was a pleasure to work with to arrange the appointments! Both of our therapists - Miya and Angel were really unbelievable! We are life long massage people- and were blown away! We will be back and we HIGHLY recommend to all!

This spa is the definition of relaxation. You immediately get offered drinks and the vibe is just…read moreperfect. Miya is a life saver! My back was desperate for a good deep tissue massage and I came out feeling like a new person. Highly recommend to anyone looking for high quality treatments! Will book with her again!

The process to redeem the gift certificate is not clear and there is a lot of text communication,…read morewhich I was not a fan of, but beyond that it was a good experience. The massage therapist was great, and I really enjoyed my massage. I wish they gave you a heads up if you are not a member that it is a shoe free space.

TL;DR: Don't buy a gift certificate/card from this place…read more Zen and the City really appears to be set up for members and isn't equipped to interact with outsider customers. Unsurprisingly, most of the negative reviews are from people trying to deal with their gift certificates or gift cards since they are not able to provide reasonable service to people unfamiliar with their procedures. Throughout the process, I had to chase the owner, Gary, repeatedly over text and phone in order to get any information. A list of things I wish I knew before attempting to use a gift certificate here: I was alone in the building, not just the room, with an unknown man. Zen and the City is a therapist-owned establishment that has appointment-only booking for services. In light of this description, I probably should have known that I would be alone with my massage therapist. Except the website contains none of that information, which I only learned about after the appointment, so I was blindsided. My massage therapist was a very nice man who did his best to make me feel welcome and taken care of (Thank you, Anthony. You were the only good part of this whole experience!), but it was hard to set aside how uncomfortable it was to be alone with a strange man without knowing before that no one else would be there. The gift certificates (physical) and gift cards (e-cards) are redeemed in different ways. The website doesn't make it clear (either in the description or during the purchase) that physical gift certificates are only redeemable for a specific service, and that the gift certificates and gift cards are considered two different products. When I got the certificate for Zen and the City, neither my father (who bought this as a gift) nor I knew there was a difference between the two until after I had my appointment and was told otherwise. If you redeem the service-specific gift certificate for the wrong service by mistake, Zen and the City will not inform you of the mistake when you book your appointment and will instead pocket the remaining money without further services or refund, even after their error is pointed out to them. I suspect they would have prevented me from redeeming the gift certificate for something that was MORE money than the one I used, but when I accidentally used it from something that cost LESS, I was only told afterwards when I couldn't fix my mistake, or receive a refund for the balance. The initial confirmation text message is meaningless. It doesn't accurately reflect that an appointment's successfully been made (because you get a text regardless), and it does not result in you being correctly signed up to receive text messages. Instead, they will contact you by email, no matter your indicated preference (which they don't know anyway because they never ask for your preference). If there is a problem with your email address, they will not use your phone number to follow up. There will be no further attempt to contact you. I'll be honest and admit that I made quite a few mistakes in attempting to deal with Zen and the City, and I accept the responsibility of those mistakes. However, I think it's important for future potential customers to know beforehand that this is the kind of business that is happy to take advantage of your confusion, your mistakes, or your unexpected illness (check out their sick policy). It's up to you whether you want to risk giving this place your money and time.