First off, the fairways are very nice, the layout is challenging. The poor rating is due to the condition of the tees and greens. I've seen better tees and greens at a $20 muni. Greens are SLOW, filled with disease and very bumpy. We should have figured that out as there was almost no one on the course at 9:00 on a gorgeous day. just across the street is Jack Frost. Go there instead. Great big disappointmen. read more

This is an awful hotel. We had a second band experience this year. They gave me a hotel room with 2 beds that I prepaid for. We got to the room and it was 89 degrees because clearly the air conditioner was broken. When Maintanence was supposed to come, they said this room "doesn't have air conditioning." They then didn't have a room available because "17 of the rooms had broken air conditioners. They were sold out because of having a wine fest and a dance competition at the same time. They said they had a room in the Willowbrook, but they had no idea when it would be ready. We stayed at the Willowbrook last year and it was awful. The hall smelled like smoke, jacuzzi was broken and the furniture was so old. The couch was so disgusting you couldn't even sit on it. I really question how they were sold out and suddenly had a room available. It was probably awful, but I didn't stick around to find out. Really hoping I won't have an issue with them refunding my money. People wait for hours to check in after the check in time for rooms that aren't even available. The hotel food is terrible. They had the wine festival this year which is usually fantastic, but new people ran it. We had to wait for over an hour to get in and they couldn't figure out the wine pick up. They had one person checking people in! So, instead of people being INSIDE doing wine tasting and, buying food and wine, people were outside waiting in line. They actually couldn't find anyone's wine at the end and people had to wait forever. They ruined a great event and I will never come back. Everyone was complaining! I wish they had an option for NEGATIVE stars, because I would use them. read more

We had visited twice years before. We had tried the water park which was great. We ventured this last week and decided to stay in their facilities. The room was nice, however the whole reason we visited was their water park. The water was literally freezing. My toddlers were so dissapointed, we tried their indoor pool same thing. We thought it was a one day issue. It wasn't. Nelly Sanchez their GM responded all my emails till I asked for a refund. No refund was issued, and I am still waiting for my "incidentals" deposit back. Such a waste of a place with such potential. I ended up visiting the Great Wolf lodge water park. My family and I will be going there from now on. Avoid the Split Rock unless all you want is overpriced hotel rooms with zero ammenities. read more

if I could give zero stars, I would. DO NOT COME HERE. we checked into a non functional room (no working microwave and non functioning lights) and after calling maintenance- which DID NOT SHOW- we got told we needed to move out of our room because of a pipe burst. we had to pack up all of our stuff to be moved to another room in a separate building that ALSO had non functional lights and a non working microwave. they refuse to give us any compensation other than a bowling voucher??? and no upgrade. read more

Do not stay here!!!! Im only putting 1 start becacse I have to put something there. well let me start by saying we booked this TRASH resort as a family reunion Group of 40 people. and we all booked under a group code. when I get there the front desk lady tell me I have to drive all the way around the back of the building to get to my room when I get to the room its not the room I reserved and I'm the only one separated from my family, I went to change rooms they tell me they are fully booked. I got back to the room and when I opened the door the smell of mold was so overwhelming we had to stand with the door open and turn the air on because it was so hot in there. The bathroom ceiling was leaking and the carpet was wet and molded. I had to stay in a room with relatives. Next day I see people checking out so I go back to the front desk to see if the can move me closer to my family and the lady tells me no I have to stay on the other side of the building. We rented the community room For the whole day and paid for food while we eating dinner and serving ourselves they Come in the community room trying to take the food before we all ate. Then they come back picking up our cups and basically throw us out the room. there was DOGS in the pool, and it looks like they use this place a a shelter of something. Kids running through the hall banging on door woke up our children, a bunch of creepy looking people walking around the place. The blanket we had had what looked like blood on it. No help from the front desk. I asked for the manager and this was the worst customer service I have ever received. She told me I didn't book with the group code she also said I should have paid more to be with my family, the whole time I'm expressing my concerns she arguing with me instead of trying to fix the issue. The room they gave me wasn't suitable for anyone, as we were leaving from the room my daughter started coughing uncontrollable. I took the manager to the room to show her what the renting to people and she was rushing out the room because of the smell. THE WHOLE WEEKEND I HAD TO SLEEP IN SOMEONE ELSE ROOM. DO NOT STAY HERE A COMPLETE DUMP. read more

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Less "resort," more roach motel! My family and I stayed Memorial Day Weekend and the hotel was a ghost town. Now we know why. We checked in at 8:45pm on a Thursday and there was no place to get a bottle of water. The staff were unhelpful and the place was disgusting: pooling dirty water in the halls, defunct horror movie "arcade," strong smell of insecticide, filthy rooms, and out dated everything. Beware of the hidden fees: they claim to be pet friendly but charge a $210 cleaning fee. It's too bad because this used to be a neat place in the poconos. read more

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If the saying, "you get what you pay for" is true, then this "resort" should owe you money for staying here.We came here for the first time in January of 2023 because we were able to stay for free with our credit card points.We stay in the Willowbrook units. The first year we came, upon arrival our room smelled of gas due to the gas "fireplace" in the room that wouldn't turn on.We had to switch rooms the first night. After that, things mostly ran smoothly except that we needed towels and couldn't get a hold of anyone at the front desk.We were put on hold when we called and they kept "accidentally" disconnecting us after a few minutes on hold.I had to drive up to the main building to ask for more towels. Last year we came back because we were Hoping things had improved and because we were again using our points.This time there was a large group staying in the building where they put us and the group had tables that filled the entire lobby for the entire duration of our stay.The group ate meals down there and had meetings going on, so the lobby was noisy and that noise traveled upstairs.In addition to that, on the second day, there was a false fire alarm that caused everyone to need to evacuate the building, except no one was told it was a false alarm until several hours later.After standing outside in the cold for thirty minutes,everyone went back in but the alarm in the lobby continued to go off for over two hours and the fire alarm light in every room flashed until a few hours later when someone finally came down to reset the alarm.Thank God it wasn't a real fire because we the front desk didn't seem concerned enough to let anyone know what was going on or answer the phones. This year when it was time for our trip, the resort had posted that they did upgrades to the rooms and that the Willowbrook 3 building was now the willowbrook golf resort.We thought we would give it one more try due to the location and the upgrades.They put us in the wrong building this time - building 5 instead of my specifically reserved building 3.Told them and they did nothing. After being here less than 24 hours, our jacuzzi runs for 5 minutes then turns off and won't come back on for at least 20 before it runs for another 5, it drains constantly, and around 9:30 pm there was no hot water.We called maintenance earlier in the day about the tub and someone came over and said they adjusted the drain valve so it would hold the water (it did for a few minutes when he tried it) and the jets turned on when he came over, but he didn't stay long enough to see how long they actually would stay on. He also entered our room without us present. Tonight when we went to get in the hot tub, we discovered only cold water was coming out, so the front desk now says you can "call or text us! We're here for you!" so first I called. Both numbers. No answer. I tried again. I was told to hold on while they checked into it and was disconnected. I called back and was put on hold. Disconnected two minutes later. I texted. No response. I called again and was told they got the message and maintenance was already on their way over. It would have been nice to acknowledge my text or tell me they were coming.Two maintenance guys came over and said they checked the boiler and it wa reheating the water. The issue according to them was that "too many people were running the hot water at once."Are you kidding me?They informed us that we may have hot water again in 30 minutes. While we waited, I had gone downstairs to get a DoorDash order.As I left my room, I heard a loud buzzing.When I got downstairs, I discovered that some panel by the front door was what was causing the noise. I sent a message to the front desk (so they could read it and it acknowledge it) to let them know. No response. Went back upstairs and around 45 minutes after maintenance had come, the hot water returned. Attempted to use the "fixed" jacuzzi. It continued to drain, jets ran for 5 minutes. Then stopped working.This place is awful.Will not return. Will contact Bel Air Resorts on Monday for refund. read more

If you simply need a "room" in the Poconos for a weekend, it's fine. Waterpark is inferior to Great Wolf and/or Kahalari. Need more staff especially in the restaurant to keep up with the food orders. Surprised that the fireplace was not lit especially on a cold snowy winter day when we stayed. Hot tub was not working. Not a bad place, but minor improvements would make it better. read more

I booked based on the reviews at my travel agents web site. I wish I had read the reviews here on Yelp. When we arrived, we could not get to the door of our building. People parked under the over hang in the loading area to get out of the snow. The parking lots were barely plowed and covered in glare ice - it was super dangerous. We slipped and slid our way to the door. Once inside, we noticed how filthy the carpets were. It was winter, so we let it go. We we got to the room, the nicest thing in the room was the jacuzzi tub. We started running water and unpacked. We noticed that the kitchen had no utensils; we had to make a list of all the missing things and called the desk. When I checked the tub, the water was cold - there was no hot water. We paid the resort fee, so we decided to use the amenities we paid for. The shuffleboard game did not have any sand, so the pucks didn't slide. All 5 pool tables had rips and or broken bumpers. The net was broken on one ping pong table and missing on the other. We went bowling; the desk worker did not want to give out shoes, so people were on the alleys with boots. If you know anything about bowling - this ruins the alley, and it was impossible to bowl. We went to the movie theater; they did not have concessions, and the movie selections were 10-20 years out of date. We tried to play racquetball, but there was garbage on the court. We had to clean it so we could use it. We went to the restaurant, but it wasn't open. We went to the arcade and played a bunch of games. We were finally having fun, but as we finished and went to the prize area to cash out our tickets, we were told they were restocking prizes and would have to wait a few hours to collect our prize. So we went to the pool to relax, but the hot tub would not start. We thought, maybe we will just get in anyway, but the tub was filled with dark green water. Every time we went to the desk for help we were told, "I'm sorry, there is nothing I can do. The manager isn't here right now." We wrote the manager and have not received a response. Overall, I feel that I was robbed, paying for services that I never received. I am more angry with my travel agent, who sold me the 1-star vacation by telling me it was a 4-star resort. Maybe it was in 1980, but it is a piece of trash today! read more

Worst experience ever. Front desk staff were rude and not helpful. We had no heat in the middle of winter. The temperature in our room was 54. It was freezing. Front desk staff said there was nothing they could do. Rooms were dirty and outdated. Pool was cold. Hot tub was like warm and the water was yellow. I would have rather sleep in a tent. I will never stay here again. read more

They had major problems with the phone lines. Door to my room would not lock or close. Outdated refrigerator and stove. Gave only a little bit of rags and towels and above all... OVERCHARGED MY ACCT and said they are working on getting the issue resolved. Still no response from the CEO!! I will never stay at this resort EVER!! read more

Just wanted to post a review about split rock resort and h20 water park. Thumbs down was so bad. And yes as an angry mom I'm going to be a Karen for a moment. So I'm posting this so people don't go to split rock resort. First off an angry thank you for ruining my son's 7th bday. We had this planned for a few months he was so excited and counted down everyday. We were supposed to be there Friday thru Sunday. So we arrive at the hotel Friday night. First thing we check in our room isn't ready so they move us to another room which is so far away you have to take two elevators and walk thru 3 buildings just to get to it. We get to our room are standing there a good 5 min trying to open the door and the key does not work. Finally realize they gave us the wrong room number. Moving on find our room. We get in the room the room door doesn't close all the way, previous persons hair and shampoo papers are all over the shower, all the outlets in the room don't work and the heater sounds like a 747 taking off. Still we decided to make the best of it. I call Down to see if the waterpark is open and she says it's closing soon and the water is a little cold tonight we end up not being able to use the first day passes. So we go to the arcade was ok again outdated. We then head to dinner are standing at the entrance where is says please wait to be seated for a good 15 minutes. ( mind you there are signs for this place, in the lobby, online with photos of people eating, and directions to get to it on the walls) no one comes finally a employee walks by and we ask if someone can help us where he then tells us oh that was supposed to open five years ago and never did? Wtf then why is it advertised and not set up? So we head to there little snack place which was nasty and resembled that of a dirty gas station. We go back to the room eat out $15 chips yes I said $15 and go to sleep on the collapsing beds. Still trying to make the best of it. At 2am I'm woken up by dogs barking all night in the rooms next to us and cant get back to sleep. So go to make a coffee and realize we still don't have that coffeemaker go to call the lobby to have one delivered and the phone does not work. So now I walk the what seems like 2 mile hike to the lobby yo request it and back. They finally deliver it Chris makes a pot and the basket was not the right one to the pot it over flows all over burns his had he turns on the water to cool the burn ( only hot water...) go all the way back to explain the situation and get another maker... now fast forward the kids are awake and they want to go to the waterpark we quickly get In our bathing suits and get those floaters on. We head down I hand the lady the tickets and she says oh so just so you know only the wave pool and one slide are open and the water is really cold everyone here has walked out this morning. I say well isn't it heated she then reply's ohhh the waterpark has been broken over 2 weeks..... at this point it's snowing at the hotel and the water was just about as cold as the snow outside. okay well why were we sold two days of tickets and not told the waterpark is broken? So now we leave the waterpark and go to the hotel pool I notice every single person it in line waiting for the hot tub why an again broken heater. Now Dylan is in tears (video attached) he was so sad he looked up at me with tears in his eyes and says I'll never get to play now mommy I just want to go home. After seeing my son's face like that, this is the breaking point where this mom said this is enough. We weren't even at the place 24 hours so now I go up to the front desk to be a Karen and ask for the manager lady says well the manager won't be here for 20 minutes, but can you leave me a list of everything that was wrong so that's when I go ahead and give her a list and she says they'll call me in 20 minutes three hours of waiting. I finally go decide I'm going back down to the front desk. My kid wants to leave my family wants to leave and I want to leave. So the lady that's at the desk now proceeds to tell me that the manager is not in. She gets me a gentleman that takes me into a guestroom. He was very very nice but he said this hotel was bought out. They don't upkeep it pretty much and they don't like to give refunds will give you a free stay and free tickets to the waterpark and I'm like this place is falling apart. It's evident and the waterpark is broken for weeks. Basically everything that you had listed or told us on the phone was false advertising. We will not be back so now he's trying to get me a refund which I don't wanna do for the rest of our trip. I told him I would pay for the night that we stayed, but I would not pay for anything else And we would be checking out and leaving. This is the first and last time that we will ever go here. He said he would make it happen. I texted Chris and put the stuff on the cart. We checked out and left. I've never walked out of a resort before, and I feel disappointed read more

Absolutely terrible service. Came here 2/8/25 with 13 people, 11 bring kids to celebrate a birthday. As we enter the water park the young kid asked if we were informed about the park which we weren't and asked why. He told us the heater for the pool is broken. The water is about 69/70 degrees. The 2 slides are broken along with the bucket of water that falls over is broken. Also the play area in water park is broken. No one at all is inside because the water is too cold for all the kids. So now we go In the pool / hot tub area where that pool water is cold and you have 20 kids in a hot tub trying to stay warm. We drove 3 hours thinking we will have a nice time with the kids to find all this out when getting here. Also there are no pool towels. We asked numerous times for towels yet still, no one brings anything. So the kids are just standing here freezing. They sorry for the inconvenience. They'll give us a 15% discount on the $600 that we paid. Absolutely ridiculous! We will never come back here again. No email or phone call prior stating all the issues that they're having before people drive hours to come here with children for the weekend. thinking we were gonna stay in the water park for a few hours. We now have to figure out other things to do to occupy their time, which is such an inconvenience. terrible Customer Service, we will not be returning.! read more

Absolutely terrible service. Came here with 13 people, 11 bring kids to celebrate a birthday. As we enter the water park the young kid asked if we were informed about the park which we weren't and asked why. He told us the heater for the pool is broken. The water is about 69/70 degrees. The 2 slides are broken along with the bucket of water that falls over is broken. Also the play area in water park is broken. No one at all is inside because the water is too cold for all the kids. So now we go In the pool / hot tub area where that pool water is cold and you have 20 kids in a hot tub trying to stay warm. We drove 3 hours thinking we will have a nice time with the kids to find all this out when getting here. Also there are no pool towels. We asked numerous times for towels yet still, no one brings anything. So the kids are just standing here freezing. They sorry for the inconvenience. They'll give us a 15% discount on the $600 that we paid. Absolutely ridiculous! We will never come back here again. No email or phone call prior stating all the issues that they're having before people drive hours to come here with children for the weekend. thinking we were gonna stay in the waterpark for a few hours. We now have to figure out other things to do to occupy their time, which is such an inconvenience. terrible Customer Service, we will not be returning.! read more

Today, I went to an indoor water park. Unfortunately, only 2 out of the 3 slides were open, so my whole family couldn't go on the one we wanted. However, the park had tubes for two people for the other two slides, so we still had some fun. When we went to the wave pool, we found out it wasn't working. The man working there said he could turn it on, but wouldn't be able to turn it off. The only enjoyable activity was surfing and boogie boarding. I would recommend this water park for families with younger kids. read more

it sucked we got charged 130$ for a dirty room absolutely weak internet and plus us kids can have no fun here it sucks

What an awful place, room was a mess, holes in the wall, broken TV, water park heaters weren't working! Never staying here again! Cherry on top is the teen formal happening in the room below us until 11pm with 2 kids trying to sleep. DONT EVER STAY HERE!​ read more

This place is a literal joke and a nightmare. The lady working the food court needs to be fired immediately. I have never seen worse service in my life. We came to order lunch and I asked for the lunch menu and and right away said I'm not giving you anything and when I asked why are u giving me attitude she had the audacity to tell me that my entire family is rude and starts pointing her finger at me and yelling at me. In what world do you ever yell at a customer and disrespect their family. When security came I told them what happened and told them the women needs training on how to talk to customers and the women starts raising at the top of her voice I don't training from shit from all of you and tells us to get out of this hotel. We are paying customers who is this women think she is to kick us out of the hotel. Avoid this women at all costs unless u want ur family to be disrespected, yelled and to received an enormous amount of terrible service . We reported this to the manager and the manager didn't even do anything didn't even try to accommodate us for receiving terrible service. I am a timeshare owner for almost 22 years and we were suppose to stay here for 1 week we are cutting our stay in half because of the discrimination and terrible service we received read more

As someone has said, if I could give this a zero I would. It's a dump. Over priced for garbage. In room hot tub has to be shut off outside by a fuse box... in the middle of winter... water runs brown, bed so uncomfortable... here for a week with a 1/3 stocked kitchen supplies.... Have to salt your own walk way.... (I have an extremely bad back and 13 stairs I'm trying not to slide down). Booked through our timeshare definitely complaining. Beds are so uncomfortable, cold, 60 downstairs And 80 upstairs. Just sucks we never get time away from home, finally get a week and this place was trying to ruined our stay... and wait!!!! NO WIFI WE WERE TOLD AFTER SHE charge MY CARD FOR THE STAY! read more

No soap in any of the 3 rooms we booked. Tried to get soap from the maid today and she didn't speak English and only had body lotion and shampoo to refill the bathrooms with. I have never stayed in a resort where you can't get soap and no one answers the phones. Can't get the front seat to answer, can't get anyone to answer for that fact. Called the number in the rooms phone and it goes to a busy signal. Call on my cell phone and they don't answer at all. Will never come back here. Went to the water park. Paid full price to get in then got told they closed 2 of the 3 slides. So only 1 slide open. What a waste of time and money. Can't wait to go home so I can have soap. About to Uber to Wawa's since no one answer the phone or wants to help at all around this hotel. Check out can not come fast enough. read more

Run. Run. Run. Cancel your booking. Save yourselves. Bed bugs, black mold, roaches. No blankets. Blood stained beds. Holes punched in the walls, stained carpet. Damp. Smelly. That is the kindest way I can describe Willowbrook. This place needs to be condemned. Everything is broken. The people were nice but that's it. There's a daily fire alarm that requires you to exit because they haven't fixed the vents. They randomly turn off the water with no notice. Everything is crumbling and walls are so thin. When we asked why they would rent it out they said they need money. And that this is the country so we should expect roaches in our building. read more

It's not what it used to be. It was a great family destination for vacation or a day visit. We have not had any luck booking our vacation times so we went elsewhere. Last time we did go it was in August and most of the amenities were closed do to lack of staffing. We were very disappointed. We have been going to split rock since the late 80s and after they were sold it went down hill read more

We stayed at a junior suite in town center for 2 nights. I had seen some pretty bad reviews but we aren't overly picky about places and we enjoyed our time 1.5 years ago here. We stayed as part of the Fall package. We got one breakfast for our stay and one day of the waterpark. The check in process was easy and desk attendant was friendly. The hallway smelled like mold but the smell didn't leak into the room. The room was clean and comfortable. The window shade didn't work so it got very bright in the morning. We used the pool. It was nice. There were never more than 3 towels. The young woman who ran the bowling alley/arcade/movie theater was so friendly. The free breakfast "buffet" was really lacking. A couple unpackaged muffins and danish. There were no labels of what food was (mostly tricky with cheeses and yogurts) and could have used a hot cereal or some bagels as choices. The most disappointing had to be the fact the waterpark was closed the day we were given to Go there. It wasn't scheduled to open until 4 and we waited all day to go and came to locked doors only to be told there is a maintenance issue and it wouldn't be opening. Not even given any sort of compensation or refund when this was literally part of our price. We were giving the place another try based on the waterpark and it let us down. We will not be returning. read more

Wow, I've never stayed at a worse place than this. It takes hard work to make a place look this bad! Literally everything sucks here from the cooked signs, to a carpeted and broken basketball net, to a stains all over the furniture. It's just plain disgusting and neglected and probably needs millions of dollars to update. The icing on the cake is that they charge you a $150 resort fee, lol. I've stayed at $60 Marriotts that run circles around this place. TLDR: this place is sad and disgusting. read more

horrible experience!!!!! there was no coffee maker and more importantly there was no blow dryer and no phone in the room either I finally reached the main lodge and they told me they would send a blowdryer and a coffee maker to my room to no avail. The room was full of bugs witch I killed all night. The website shows a lake front resort ,which when i got there they had booked me in a lodge with no lake view so I complained and they put me in another lodge 1 mile away and there was no receptionist at allll, I kept driving up to the other lodge for my concerns. Ridiculous resort. I wound up leaving the following morning. I complained to the manager Kimberly and she was nasty and she did not even reimburse me for the time I left. They dont even deserve a one star read more

We were very disappointed with the wifi, food and tv viewing services. We purchased the Thanksgiving meal at over $50 per person which was not worth it. The meal wasn't a traditional Thanksgiving meal with missing dressing, candied yams, greens and other items. 80% of the meal couldn't be eaten due to it being tough and store-bought. First night, tv services didn't work but maintenance came right away. However, it was unstable. Second, wifi connection was poor or you couldn't no connect at all including the network being insecure. The last major concerns were getting in and out of the shower due the high step getting into the shower *tripping and fall hazard). This would be very challenging to an individual with hip problems lifting their leg high. The high marks only are the maintenance response time and the room's appearance. The guest check-in reps were also very friendly.. Other than that, stay away and most importantly, don't eat the restaurant food...it's not worth it. read more

Avoid at all cost. Everything for the kids was either closed or broken. The entire property is FILTHY! Staff (barring the kind elder gentleman from Hungary) are rude and unhelpful. The smallest and easiest things that could make this place enjoyable are overlooked and not one employee gives a damn. No water in the entire hotel for almost a day. Waterpark closed when they were to be open. Restaurants closed during "open" hours. Convenience store is something out of a post-apocalypse movie. Pair this with absurd prices. NEVER AGAIN! Kalahari is up the road...you get what you pay for. read more

I WOULD GIVE NEGATIVE STARS IF I COULD. 1. We waited 2 hours to check in (quite insane right? There were only 7 groups in front of us....) 2. Finally got our keys, and the room wafted with the smell of weed and SOMEBODY WAS SLEEPING IN THERE !!!! 3. Waited another 30 mins to get another room 4. The room has stains on the flooring 5. Not even a bin for throwing trash 6. The cops came twice while I was there for 10 hours + there were constantly angry and upset customers everywhere. Since Yelp asks at least a star - I'll give them to the staff that helped us out. Props to them for staying patient amidst all this anger STAY AWAY IF YOU CAN, SAVE YOURSELF FROM HAVING A HORRIBLE HOTEL STAY RUIN YOUR SKI TRIP. read more

We requested a lake view room in The Lodge. The desk clerk who registered us insisted that our room had a lake view. It did not. It faced the parking lot. We asked if the hotel was ADA compliant. Both the woman who registered us and the woman who took my phone reservation (after nine calls) insisted the hotel was ADA compliant. It is not: There is no elevator and no way for a disabled person to use the stairs -- or the ramp, which leads to a locked door with no punch button. We asked and paid for a nonsmoking room. Every guest on our floor was smoking pot in their rooms. One gentleman seated by the (non working) indoor pool lit up a blunt. Our room flooded during a heavy downpour and the front desk repeatedly redirected our calls to VM while torrents of water poured in from windows, walls, the ceiling and from under the door of the adjoining room. It took an hour to check in because of an insufficient number of staff at the front desk at Town Center, which is a quarter mile away from The Lodge. The Lodge is dark, dank, moldy, foul smelling and unstaffed. We traveled to Split Rock to celebrate our thirtieth wedding anniversary. This was not what we expected. This is a terrible and unsafe place run by horrible people. We counted numerous fire code and accessibility violations. You're better off (and safer) staying home. UPDATE: On our way out the door we were assured that we had not been charged for the flooded room. That was a lie. Now we must waste more time trying to obtain a refund. Do not stay here under any circumstances. read more

Our family and friends were so excited to come to Split Rock Resort for my sons 13 birthday. Upon arrival the check in desk to 45 min . I reserved 2 rooms adjoins for my sister and I. The 2 rooms were at either end of the hall. Couldn't have been father apart. The arcade was not working. The ice machines in the whole building we not working. I ordered balloons to be put in each room upon arrival and they weren't there. The rooms are so smelling and outdated I wish I would have brought lysol. It was so disappointing. Place choose else where to enjoy a nice weekend. read more

HORRIFIC, BLOODY CRIME SCENE. DO NOT STAY HERE! It was the worst experience of my life. First of all, we were contacted and said that you overbooked for the weekend and you were going to give us a "complimentary upgrade" -We weren't allowed to check in until four which was preposterous. No other hotel or resort would do that. This led to HOURS of waiting to be checked in which ate into our vacation. -We dropped our bags off in the room (we were told we would have two queen beds but it was full size bed -50 percent of the furniture was just flat out broken -we returned at 11 pm and noticed that the alarm to the willowbrook building two went off all night long -the overhead fans didn't work -there were stains EVERYWHERE and non of the surfaces had been cleaned -there was no internet so we couldn't watch any tv -the furniture reeked of cigarette smoke -we weren't given any bath towels, only two hand towels and a bathmat towel -the room hadn't been clean -finally, we noticed the phone in the room was COVERED IN BLOOD -i went to inform the front desk and i was offered "a complimentary breakfast"...which we declined and then were offered only a 25 percent refund. - we were told we could only get the 25 percent refund because the higher-up manager wasn't on site this weekend...the weekend we were told was the busiest weekend of the year. -Finally they wouldn't offer us a refund as they said they now have no record of us staying there and that "blood" was an exaggeration. IF you love your family, do NOT under any circumstances stay here!!!!!!!! read more

Split Rock Resort - Ski Resorts Near Me - Lake Harmony, Pennsylvania

Stayed here for 2 nights while on a family trip. We had 2 suites that connected, the kitchens allowed to to cook which was fun. The golf course was nice as well. Played on the back 9 which was peaceful. read more

Split Rock Resort - Ski Resorts Near Me - Lake Harmony, Pennsylvania

If I could give this resort no stars I would! Nothing is open. Bowling closed, water park H2O closed, pool was not relaxing there was a group in there blasting music and the chemicals were so strong that my fa was having a hard time breathing. No restaurant and property. read more

Speaking only to the Golf Experience. So, I am a relatively new golfer and so is my 10 year old son. We have been residents of split rock for years and normally only take advantage of skiing in the winter. Big mistake on my part. Since taking up golf, I have come to realize how much more relaxed Split Rock is than my home course in Delaware County. For new player, this is great as I do not feel rushed or pressed when playing. Last time I played on the South 9 and it was amazing. I love how the holes are woven between the trees and the surrounding houses while also overlooking the Pocono Mountains. Both my son and I had a great time and will be playing again later this month. Staff was great and very courteous. I am also glad to see that they are offering lessons and clinics in the summer at prices that are more reasonable than my home club. Maybe this is not the most challenging course, but you also don't feel like a foursome behind you is breathing down your neck.... As for Split Rock Resorts, they are currently threatening to turn off all the water to their residents due to a dispute they brought on themselves. Poorly managed and poor treatment to their residents. They had several boil water alerts in 2023-2024 and yet threaten to turn off water because they don't pay their bills. read more

I honestly do not even know where to start. $600 for 3 nights. A $300 hold on your card! For that money as a "resort" all you can do with kids is the pool, oh and they had the "movies" for free the days we were there. The billiard room is a HEALTH HAZARD!!!! My husband and I were told it was open, so we went to check it out, as soon as we went up the stairs the smell of MOLD was so strong!!! That whole area and the "gym" should be closed to ANYONE!! The "gym" was dirty, stinky and bolts laying around. They are doing renovations I understand, but to say these amenities are free and open is not proper! The game room you have to pay more for, the bowling you pay more for, which is fine but for $200 a night for what? A pool and a 70's outdated movie theater?? The first room I was in NOTHING WORKED, and the room was DIRTY!!! I got the room changed and that room was much better. Everything leaked in my new changed room but I'm pretty sure they are aware of that lol NOT worth $200 a night, when NO ONE CAME to make the bed or change the garbage or even give clean towels!!! NOT one time! The "food court" as they call it is horrendous. Eat outside period!!! Staff? no one cared not one person, only the one taking your temperature when you walk into the main building. When I did advise a staff member about the horrendous smell in the billiard he just couldn't be bothered. I suggest you 1. stay some where else and get a day pass for the water park. or 2. just come back when its FULLY RENOVATED! You get no email about your check out. Theres like no info on the website or in the rooms about anything! If I could give it -100 stars I would. I was there Feb 17th.- 20th. 2 adults 2 kids. read more

Disgusting!! Poor service. Waited 2 hours to check in. Finally got in our room, air not working. Continued asking the front desk. They kept telling me maintenance was coming. Maintenance never came had to sleep in 85 degrees. Place is disgusting. read more

My partner and I went to this establishment for Valentine's Day just for a long weekend away and honestly, our stay was not the best. We got the Valentine's package where they would decorate our room and what not but we got a plate of cheese which was all warm probably was not even safe to eat and got a bottle of wine we could not even open. Then our door to our room would not lock called multiple times about it no one came to fix it. We called multiple times for a shuttle to get us to the main town center since it was snowing ,they offered that to us, but never came ever when we requested one. Food was okay but anyone we spoke to was not very polite. Water in our room was cold for half of our stay until it was finally fixed after multiple phone calls. And we decided after our stay to call and explain to the staff what our concerns were so maybe they could be fixed in coming forth time. But apparently managers are only there on weekends so to talk to someone it is in a limited time frame. It has been over 2 weeks since we have left the resort to get some answers since they offered a partial refund but are also accusing us of lying since there is no documentation written down on their end that we asked or called a staff member to notify them about any of the statements above. And the guests that were staying next to us found mice which made us even more uncomfortable and all the so called manager could say was well it's cold out and they have no other place to go... so overall it wasn't a completely bad trip but just to simply talk to someone and possibly get something in return is like pulling teeth! read more

A very interesting course, thoughtfully designed but, needs more maintenance than is being received. It could be spectacular. read more

Split Rock Resort - A view from the fairway of the 18th green at Split Rock Country Club on May 9, 2023. - Ski Resorts Near Me - Lake Harmony, Pennsylvania

It's worth it if you book through Booking.com not as a time share the booking lines take to long to check in it's confusing when you get your room you have to go off the premise the closest Walmart is 27 minutes away if you need them read more

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Split Rock Resort is poorly managed and in bad shape. Where to start...Driving in there was nice scenery but then there potholes every where. Next, at check in there were random fees for things. We had to pay an occupancy fee for having more than two people in a room, even though the other people were a three year old and five month old. There was also an amenities fee for amenities that were garbage. When you get to the unit it was clearly not cleaned by anyone who cares. There was gross food stuff left in the sink, dirty foot prints on the tile which made sticky noises when you walked. The coach was maybe new when it was originally built and we could see/feel the wooden frame(20 plus years old and not of high quality). Also, from walking across the carpet in your room your feet got a black grime on them. The refrigerator was missing pieces and water and ice pooled up inside. Another frustration was that mini golf was not available because the greens had not been put down yet, even though it was the middle of June. When we called to ask about mini golf, the desk did not know it was unavailable, so we took our family out only to find it was closed. Also, beware hours listed for many amenities online are not accurate. In the gym, there were no towels or way to clean off equipment, bathroom in gym has no soap or towels to wash hands. The front desk says it covers 24/7 but regularly would not have anyone available to answer the phone or in person. The place was an absolute dump! Then, upon check out there was a $70, per person per day maintenance fee which for our family ended us costing us an extra $2,000. Run away from this place. Do not stay here, it is not worth it! read more