The absolute worse experience ever for my grandsons 9th bd. We check in and get to the room there is several water spots in the ceiling, we go to turn on the TV and there is no batteries in the remote control, the free internet sucked so mad until I had to use my Hotspot from my cellphone network so that we can watch TV and my grandson could use his tablet, we go to the water park at 4pm when they opened and had to fight for the free water pass, that was supposed to come with the the room. Get in finally to find out that it was so cold in there that the lifeguards were wearing winter fur coats to stay warm. My husband and I sat on the pool chairs with our hats, coats scarfs on, when my grandson came out of the water his hands were cold as ice. So we only stayed in the water park for 15mins, I'm so glad we didn't pay to get in. I tried to call the front desk around 7pm to check on dinner restaurant in the area and no one answered the phone, not to mention the phones in the room don't work so you have to use you're cellphone, I guess they stop answering the phones at a certain time because the service there is so bad that the staff members are overwhelmed with complaints. So please please save your family the pain of heartbreak and never go to this run down resort read more

I know there're a lot of bad reviews, and when I read the reviews, I wanted to cancel the reservation, but I am glad I didn't. Check-in was quick and easy; we had no problems. I had to pay $53.00 extra for amenities. The front desk did proved a map to get to the resort ( still got lost) driving @ night. The suite was nice, the couch cushions needs to be replaced (time for new furniture). The remote control in the living room could only change to channel 4 and adjust the volume. There was no remote for the TV in the bedroom called the front desk and was given another remote (not a big deal had firestick to watch movies). The next day, I went to the activity center bowling was only $4.00 a game, and when you get a strike, you get a free game. Also, went ice skating, played tennis, and basketball. I had a lot of fun. read more

See all

I have just spent 2 nights at Splitrock and it is the absolute worst hotel I have ever been in! Just to name the highlights.... 1) The water was contaminated due to something breaking in the property water tower per signs posted. It was not drinkable. Nobody was notified of this before the trip 2) There was hair in my shower and in my beds. Was the room even cleaned? 3) My sister was bit by the spider in her beds 4) the legs on my room couch collapsed under me when I sat down. Resulting in a bruise on my leg when it collapsed. When I flipped it over it was clear the legs were previously broken and they just pushed them back in without actually fixing. 5) We spent the weekend with family and they put us in th 'Executive Room' which had no working AC, it was 85 degrees and they did nothing to fix it or move us to a different room. Despite telling multiple staff mutiple times. 6) There was a dead frog on the floor in the middle of the executive room. Again does anyone clean? 7) The hotel has no accommodations for disabled. The elevator to the lobby was broken and my 80+ year old aunt and uncle who are not able to take stairs and were put on the second floor got stuck on the second floor cause there is no easy option to get down without some having to drive around to the back of slope side and pick them up on the 5th floor. I am sure an inspection would fail this. 8) My nephews got out of the hot tub after 5 minutes because they were itching from the water. Earlier in the day I watched three toddlers in diapers be allowed in the hot tub. Completely unsanitary! And the guard on duty did nothing. 9) Nobody at the front desk answered the phone. You had to walk the long hike all the way back down from your room with any issue. And it was clear the staff did not care. They just added your complaint to a list of complaints and did nothing about it. But what could they do. They know they work at a shitty hotel where management will not invest in anything to support them. That is just the highlights. There is the paint peeling off walls, plaster flaking, carpets with dirt so ground in you are afraid to take your shoes off and furniture all over the lobby with dirt marks. Paid almost $500 for two nights in the absolute worst hotel ever! The hotel should be shut down for health code violations and any buyers need to beware!! read more

It can be better, much better. First, clean your parking lot from ICE. It was a skating rink. Second, hire more staff. It took longer than TSA to check in, what gives?. Third, fix your arcade machines as half don't work. Forth. Why is the room with queen beds so far? 2 elevators and a long walk to get there. Door to the room next door was open and could not be locked. Door ti exit the room has no security tab. Fifth. The shower blows. The fact that you need instructions to open the top faucet is crazy. Things that are good There is a large indoor pool + the water park which cost extra if you don't get the deal. It seems that the front desk can't tell when purchased with a stay. Restaurants are decent and reasonably priced. The buffet was surprisingly good. The cheese cake was on point. Loved the movie theater, water park, bowling alley and the open indoor space by the fake ice rink. read more

Split Rock Resort - 2nd floor - Ski Resorts Near Me - Lake Harmony, Pennsylvania

See all

Stay away from this resort! We stayed here last week. Booked 9 rooms with 28 friends!! Horrible management, gross dirty rooms, after numerous complaints I had to eventually go out and buy my own towels, soap and toilet paper. The waterpark was closed all week, all restaurants closed or shutdown. The pool in the lodge was empty no water. Arcade opens when they feel like it and when they do open there was no prizes for the kids to redeem. I made an appointment with manager Kimberly and she didn't show up to work. I was told to speak to Nelly the next day. Nelly refused to come out of her office and talk to me. She gave another employee her email to give to me. Also you will notice they only respond to positive feedback on Google and they delete all the negative comments on facebook. This was a great resort 10 years ago. Shame on you Bel Air management! This resort should be shutdown! read more

See all

Ok this place is a disgrace. We bought a time share here years ago (big mistake). As soon as you walk into the check in area you get hit with a musty/greasy smell coming from kitchen exsaust not working and carpets not been cleaned. We get to our room and the main ac does no work as soon as I walked into the door the musty smell hits you like a ton of breeks , so I try to open the windows to let some fresh air in and of course there are no screens so bugs and mosquito fly in like theres no tomorrow, I killed about 20 . Also the windows do no lock. There is only one tiny window ac unit next to the bed to take care of the all place. We talked to front desk several times since we got here it seems they just give you a polite prewritten reply and to this time nothing has been done to take care of theseissues. Oh by the way they gave us 3 day free breakfast we got there at 9am and there was nothing on the buffet line exept maybe for a spoonfull of scrambled eggs and 3 muffins and a couple of piece of bacon(what a joke) needles to say we wont be using our free remainig free breakfast .We are paying maintainance fees every year and honestly I feel like we are been robbed.Outdoor pool had trash spilling out of the can and water was dirty . Everithing outside the resort its pretty nice and charming but this place needs to be demolished and star over. everytime we come here they say they are doing a lot of renovation I dont even know how this place pass inspections . the only reaso I put one star is because Yelp would not let me post without it read more

I just stayed for 6 nights. Willowbrook at Split rock is so run down. Smell is awful, moldy around shower. The room was just humid the whole time. My clothes were damp and towels never dried after use. As for the amenities, like 20% of things were working. Hot tub broke, many water slides out of order, a couple bowling lanes were open, many arcade games out of order. This place had post apocalyptic vibes, run down ghost town. The private beach was closed the whole time due to bacteria. Also the restaurants aren't open during the week . So what seems to be sort of an inclusive area is not. Putt-putt area was really unplayable. I'm sure years ago this place was great but im not sure how it's still open. Will not be returning. All other guests we spoke to over the weekend were so disappointed as well. read more

stayed at the resort for a basketball tournament. This resort should be shut down. Our team played a morning game at 8:00am so we got finish early. The kids was thirsty we Ask if they had a water fountain to refill the kids water bottles and one of the staff say you don't want the water it's brown you need to go in the theater to boil you some water and fill your water bottles that way . That was just the beginning. After the game the kids wanted to go to the waterpark because we can't clock into our room till 4 PM. The kids get to the waterpark and the staff say they can't go to the waterpark without being checked in . Go to the front desk and they say no you can get in. It's like the staff don't communicate with each other. Now we have kids in the lobby waiting to 4 pm . The kids get in the water park early and half the park under construction. Now reading one of the review i see it been out for at least 2 months. My hotel was at the lodge and i was waiting for a room. My aunt came a day before me, she come to The main hotel and say her room has been flooded which she was on the second floor. Ok i go to the desk and ask about my room and say no they would have the water all cleaned up and fix before we give you a key. Than at the main hotel none of the room had A/C only the lobby had A/C. Get to the lodge at 4pm and there no receptionist to tell me where I'm going or anything about the hotel. I'm walking around yelling hello hello hello. Till I found a Spanish cleaning lady and she helped me . Get to my room it's had A/c but no hot water. The tv turned on but said connection error . There no service at this place. Went to the main hotel desk in the morning to tell her and her response is oh I'm Srry you should of ask someone to help You . I just told her the place don't have a receptionist who I'm tell? After all the trouble i went to the bar and the lady couldn't make the drink on their own menu. It's only one bar. Before i check out i asked for a manger and the receptionist said because it's Sunday they'll be in tomorrow. I call Monday morning and then I get told managers are scheduled on Tuesday. This place is ridiculous. My daughter Said she ain't never seee a bad hotel. read more

Disappointed- worst customer service ever! We had to pay a resort fee per day and then nothing is open. Waterpark is closed because when it's open there is no water in the hotel, bowling closed, tennis court closed, pool was disgusting with extremely loud music blasting, Pool tables were falling apart and movie theater only plays movies that are over 10 years old. The place is empty, I guess I didn't get the memo to stay away. read more

If I could give zero stars, I would. There was no air conditioning in the main areas or hallways, half of the rooms had no AC. I reported my sink was leaking and was told someone would fix it, four days later when I left, it still wasn't fixed. None of the restaurants were open. Run down on the outside, the paint was peeling off the waterpark. Honestly, it's seen it's day and should be totally renovated or torn down. read more

I was at the is horrible place for a conference. Since May 14, 2025, they do not have drinking water!! There are signs everywhere and a tanker outside. Check in took forever, I was given a room on the 6th floor with no directions as to how to get there. The AC did not work in the ballroom or the breakout rooms for training. The Governors Ballroom where we had our meals was "cooled" by a small room portable AC. It was 81 degrees!! AND on my second day there I woke to NO water. They are offering a pitiable 15% discount on one night and I'm not even sure it will come through. I don't know when the rugs were last vacuumed or cleaned. There was no housekeeping done or fresh towels. How this place is still in business and hasn't been shut down by the Board of Health is a miracle. read more

This whole experience was terrible. We were charged $114 resort fee on top of the $600 we spent to stay here and most of the amenities were either closed or so run down. The staff were rude and unhelpful. Barely anything is included in the price of the stay just the room and the pool which were far from impressive. We spent most of our trip driving long distances to enjoy off campus activities. WASTE OF MONEY. read more

Don't ever come here Very sorry that I came to this resort It was my favourite place during the holidays until it was sold to the new owner who destroyed the place and turned it into a trash bin My son's belongings were stolen and they never helped us out it turned out that they didn't have any cameras working and my son was very upset and emotional disturbed by that incident I wish I never came here And I will never come back to this trash bin again read more

We stayed at Split Rock Resort this past weekend for my husband's family reunion. The experience we had was horrendous. I was never so glad to leave a place this disgusting. Here are the experiences we endured while here for the weekend: 1) We encountered signage indicating that we were not to drink the water without boiling due to a broken area of the water tower. No one was ever notified of this prior to coming to the resort nor upon checking in. 2)The resort needed a major renovation. I felt like I was entering the set of All in the Family. There was exposed construction and waste debris in the parking area. One of the open containers contained mattresses making me wonder if the mattresses we slept on were even clean. I was afraid to lay on the pillows as they looked dingy as if they were not washed. Our duvet cover had some kind of white stain on it. It immediately was thrown to the floor. 3) The toilet was so low to the ground making it feel like I should have been a gnome. We had some older family members with hip and knee issues that expressed how difficult it was to squat when they had to use the facilities. 4) They had us in the Executive Room that was like 80+ degrees. The AC was not working in this room, along with the Susquehanna Room that we all gathered together in Saturday night for dinner and a surprise Polka Band that was arranged per family. It was sad to hear my Sister In Law say to the band that they could cut their performance short since it was so hot. Each of the band members were sweating so badly. 5) The elevator in the main building was stuck open. My husband (who is a firefighter) had to go over to the door and actually manually pull it shut. My Mother In Law asked the front desk staff if they were aware of the issue. The staff did not appear concerned. One of the staff mumbled something over to us but was not heard due to the activity at the bar area (wedding on one side and a live band on the other side). She couldn't even walk over to discuss further with us. 6) Signs at each end of the hallway state no running and to keep noise to a minimum to respect other patrons of the resort. Approximately 1-1:30 a.m. there were kids running up and down our hallway keeping us from getting much sleep. 7) We had dinner together at the price of $53.22 a person for an adult. I have Celiac Disease which requires me to eat a gluten free diet. I specifically asked one of the managers what the options would be. She did not know while we were in front of her. She said she would let us know after speaking with the Chef. Never did she come "find us" after speaking with the Chef like she promised us. My husband had to talk with one of the staff that was in the Susquehanna room to help with the buffet items. She brought me a bowl containing 4 pieces of chicken topped with Olive Oil and Mushrooms. I also had some of my husband's vegetables from the buffet. It sure was not worth $53.22. Some of the other family members did not get a full meal as they ran out of items and did not replace or the food was cold by the time it came to the buffet line. 8) The TV was static on most of the major networks (ABC, NBC, etc.) making it difficult to even enjoy TV programming. Could not even figure out on how to contact the front desk to get someone up to look at the issue. They most likely would not care anyway. 9) They have a market in the resort that you can order additional food items. toiletries, etc. My husband and I got two drinks, fruit and a piece of Pound Cake and it cost us $25.40 for the 4 items. They charge an arm and leg for everything there. 10) The final straw was getting up on Sunday morning to the smell of weed coming through our vent in the bathroom. Both my husband and I had a "contact high" and headache from the overpowering smell. We talked with the front staff about this since they do have it posted that it is a non-smoking facility, and any non-compliance would result in a fine. Again, they appeared not concerned. One of the staff even looked at us and said, "I guess you had an eventful weekend, huh?" Well needless to say we will never be spending our money to stay in this horrendous resort. If you are considering this resort to stay at, please RECONSIDER! Do yourself a favor.... DON'T WASTE YOUR MONEY..... Hopefully you will not consider visiting here. read more

DO NOT WAISTE YOUR MONEY!!!! The entire facility is extremely outdated and has not been updated. In towne center almost every room had no AC, the rooms were 90 Degrees when you complained at the desk their response was to open the door. The same rooms who had no AC had no windows or rooms that did had no screens on them! Everything is dirty, the elevator barley works and feels like its going to break down at any second. We went to go into our room and walked into a room with a family already in it!!! We were there for a basketball tournament and the floors for the tournament were a stick on ball room floor! The kids playing kept falling and the floor started to buckle up! Our hot tub in our room was so dirty! More than half of the water park was shut down. The bartender at the bar was soooo rude!!!! You could not pay me to ever go back one of the worst experiences we have ever had! The entire facility smelt so MOLDY and there was a boil water notice and a big truck outside for them to have water. The entire grounds were over grown nothing was taken care of or updated. read more

See all

We were told we had to wait two hours for our room, then we had to wait an hour thirty after the two hours, everything closes super early so you honestly can't do much, theres WiFi but it absolutely sucks and the place is overall creepy once you look around especially at night read more

We paid over $700 for two nights. My husband paid the protection fee that guarantees the room. We get to the hotel at about 9pm exhausted from the long drive and there are a line of people waiting to check in. After a long wait, the front desk worker shouts to the line that there are no more rooms. We think we are okay since we have a reservation and a protection fee however as we are waiting we are realizing that everyone has reservations. After trying to fix this issue, we are told by the one person who seems to be the only employee in the hotel, that there is nothing they could do and recommended we go to a Holiday Inn 10 minutes away. We had no choice but to agree and tell them we were expecting a resort this weekend, the least they could do is allow us to come back the following day to use the amenities and we are told, "let me check with general manager tomorrow." Horrible experience. Extremely unprofessional and uncaring as a company. When I called the next day, no one would take my call. Do yourself a favor...don't waste your time and money on this place. Still waiting on the refund. read more

Let me begin by saying that I was previously an owner At Split Rock but because we moved to Maryland, have not visited in the past 20+ years. We were looking forward to coming to back add memories to our previous experiences. We left very disappointed. We were there from Thursday-Sunday and booked four (4) rooms. There were Friday evening activities for guest to enjoy (bingo, karaoke, bowling, arcade, etc.) Saturday morning the water pressure was almost non-existent on our floor(5th), and the water that was trickling out was "Brown.". The phone in my room did not work so I had to go down to the front desk (9:00AM). I was told that the five (5) other people had already reported the problem, but the manager does not come in until 3:30PM and there is nothing they can do. I explained that "water is a BASIC NEED" and that this should be considered an "EMERGENCY." I was also told that the water is brown because it is from a well and that the employee also occasionally had brown water in her residence. I also requested a one day (1) refund for the inconvenience because by 3:30 a large portion of my day is gone. Water was eventually restored by 12:00 but still had a brown tint. Well, around 6:00 PM guess what? No WATER on the floor again. I reported this to the manager Kimberly, again explaining that my family (4 rooms) are inconvenienced and should be reimbursed for a portion of our stay. She said that she would speak with her supervisor and get back to me. Needless to say, I never heard from her again. My daughter and her husband did not have heat in their room. They were told that the heat had not been transferred over yet. Meanwhile the other 3 room that we booked had heat. The front desk told her that they would bring up blankets and space heaters. The blankets arrived but no space heater were NEVER brought to the room! So, she and her husband had no water or heat for the majority of her stay. Finally on Saturday night around 8:00PM (after they went to the front desk about 5 times) they moved them to another room. I am very disappointed in the resort primarily the lack of upkeep and effective "Customer Service" for patrons. I had several conversations with other patrons expressing their concerns (over booking, poor personalized service at some of the restaurants, dirty rooms). If that are to remain in the hospitality industry they need to make improvements to ensure customer comforts and satisfaction!! L Radford PS: I still want a partial refund!!! read more

November 22, 2024. I accidentally booked the Lodge instead of the Town Center. After fighting on the phone with the 3rd company party and the main number to the Hotel to have it switched to where I intended to stay, (my child was competing at the town center) everyone said NO. Until I made it to the front desk. it was VeRy busy, and Jessica (front desk) was so helpful. She was patient ( even with the line of people forming, and switched out room. We so appreciate this! We also enjoyed our stay. Rooms were nice, they have a game room, movie theater, and indoor pool. We recommend! read more

For what I paid I'm very happy with the experience, could use dinnerware in general as there's no plates utensils or cups. Shower was very nice had a small issue figuring that out so maintenance came to help us figure that out within 10 minutes. Pool was lovely and kept up with as well as having towels by the pool and some restaurants in the hotel lobby. Overall I had a great experience I would just bring some paper plates, napkins, and cups next time. read more

I wish I can give this NO STARS. I honestly WISH we have that option. Let me start of by saying THIS : this story is the truth and nothing but the truth. When we first arrived, there was an issue with the reservation and getting our rooms. We waited TWO WHOLE HOURS, asked to speak to management, no management was to be found. The front desk lady was extremely helpful and the poor lady had to stay behind to help us get our rooms which she didn't need to do. HOWEVER, when we got to the rooms, the sink was not working, it smelled disgusting, jacuzzi didn't work, the showers were dirty with dead bugs in them, the coffee machine didn't work, NO TOWELS which we had to beg front desk to give us. But that's not even worse of all guys, trust me get worse. I'm sleeping in the bed and I'm like mhm, you know what let me expect expect sheets because if the room so trashy who else knows what else can be in here. Surprise surprise ladies and gentleman, a used wrapper of sour cream where in BETWEEN THE LINEN. like did the workers NOT CLEAN THE BED AT LEAST?? I mean that's the LEAST they can do right?????? WAIT GUYS IT GETS WORSE I'm opening up the drawers to put my things away for the week and guess what I found? A OLD PANTIE, A OLD USED FREAKING DIRTY PANTIE , I AM DISGUSTED it's not that this place is just trashy and have rude workers , it's that this PLACE IS DIRTYYYYYYY . I want a REFUND and I am going to get refund by all means. DO NOT COME HERE, I usually don't say this ever but this place needs to get shut the hell down and who ever is still writing good reviews about this place is a complete liar read more

Split Rock Resort - Ski Resorts Near Me - Lake Harmony, Pennsylvania

See all

If I could give no stars that's what they deserve. This place is a waste of money and a huge disappointment. Everything is dirty from the pool to hot tub to the rooms. You cannot get anyone to understand what you need when you call for towels or toilet paper or anything. We ask for connecting room and where told we have it but when we got to the rooms they were across the hall. We were supposed to have a full kitchen but we didn't have a frying pan or even the basics to cook. Don't bother coming here it is cheaper to stay at an airbnb. read more

the room was clean and updated with a beautiful view. the staff was super friendly and helpful with our many questions. waterpark staff was friendly and helpful. the whole experience was great. read more

While the location and hotels around had a lot of potential for greatness, it needed a lot of maintenance and up keep. The hotel was extremely outdated. Bathroom rods were hanging off the walls. The cleaning supplies used to clean the rooms were extremely potent and irritating. My family and I had to leave the windows open to get the smell out. It was nauseating and causing headaches. The carpets has strong odor and needed to be replaced throughout the entire hotel. We requested a nice view out the hotel but were placed in rooms where the garbage bins were outside. Windows had a lot of dead wasps around it. The pool was cloudy and not maintained up to code and standards. I asked few representatives about it and I was told "Cleaning occurred last month.", "Pool system is not working at the moment", Not sure when we can get it to be fixed". There were also many representatives being pushy about buying time shares, I get it, they need the funding to upgrade the location. No thank you. Lake harmony is not a lake, it is more like a swamp. People were told not to get inside. I have always wanted to go to the Poconos but it was not the experience I planned for. The only highlight was the arcade and bowling, a child would love this. Movie theater chairs were broken and empty. read more

First off we were told by a security guard to park in the back because it's quicker to get to our rooms (fyi it is not park in the front go in through the lobby) when we arrived to our room it was hot like they turned the air off we turned the air on and left the door open to let it cool off in the room then after using the bathroom noticed that there was no hand soap in the room. Before we left for lunch my mom went up to the receptionist to tell her that we needed extra towels and hand soap the women at the check in desk told my mom that they just got a shipment in today and will bring some up to our room and the rest of the rooms in our party. Well we continued on with our day and come back to no extra towels or hand soap so I went down to the receptionist this morning 8/24 to ask where the towels and soap my mom requested yesterday were. They brought up the extra towels this morning but the point is I shouldn't have to ask twice for stuff that should already be in the room. Staff here was completely rude and acted like us asking them for favors or questions was a pain in the ass....sorry you have to do your job. The food here was bland and the water undrinkable unless you boiled it (which we should have been told about the water before we arrived) the shower was scolding hot with no way to adjust the temperature and the water park the water is cold and most rides were closed. The only enjoyable thing in this hotel was the bowling alley and arcade. I would not recommend this hotel read more

I am currently a guest in split rock resort and have been here for 4 days so far. I have been looking up other reviews to compare my experience with. I have noticed that there are many mixed reviews so I have really focused on taking as many pictures/ doing as many activities as I can provide a fair / updated review for those interested in coming here. As a child, I came to split rock many times. As a became a teenager we stopped coming here because I felt it was becoming too updated and repetitious. I'm 25 now and my boyfriend and I were looking into a fun weekend away in February. We chose split rock due to some of the activities we saw online and the proximity to big boulder for skiing and snow tubing. Right when we got here I noticed some major upgrades since 2005. The lobby area is beautiful updated and modern. After checking in we were told that our hotel room was on the 6th floor of the galleria. There are several different lodging choices but the 2 most common are the galleria and lakeside. The 6th floor galleria is a pain in the neck to get to. You either have to drive to the back of the building then take an elevator up. Your other choice from the main lobby is to walkthrough a bunch of hallways to get to one elevator then walk down another hallway and take a second elevator to get to the 6th floor. I truly couldn't comprehend how the elevators all couldn't go to all floors. Our room was actually very nice. In the first room there is a little kitchen area and a couch with 2 tables. In the second room these is one queen bed and a tv. (Tv definitely needed to be updated but the rooms were much nicer than what I remember from coming years ago. For our rate we did the date night package. This included dinners, breakfasts, bowling and movie passes. We went down to the dining area and I was amazed of how different it looked from the last time I was there. The service was amazing!!! Rose was our sever and she made us have such an amazing experience and was so helpful with the 15 questions we kept asking. Dinner was delicious and fresh but there could definitely be more entree choices in my opinion. We were staying for 5 days and I feel like I would get sick of eating those same choices 5 times in a room. After dinner we drove down to the lakeside for a not so newlywed game. We ended up being contestants and it was so much fun to play. For Saturday breakfast there was a buffet with omelette and waffle station. The omelette I had was amazing and fresh. The overall buffet was great and made many great options. For me, the activities of the resort make the experience for me. I was surprisingly underwhelmed by the activities at split rock . Over the 5 days I was there there were no live bands, comedian or any related show. They had a few trivia games but the way the game was setup was very unorganized. Instead of giving each team paper and having everyone answer at once he went around the room and had each team answer one question. It took like 15 mins between the next time ur team got another question. They have bingo almost daily but I don't like that you don't win money if you win. They give split rock dollars which can't be used for alcohol and u can't get cash for them. I won $300 the night before leaving and I had nothing to spend it on. They should give cash out so you can use it for whatever you want. I would greatly recommend to them to spice up their activities by a mile and they would really get a lot more quests. Many of the arcade games were either out of tickets or partially broken. The waterpark was fun. Only three tubed main water slides but still it was a lot of fun and not overcrowded. I really do think split rock has amazing potential but they really need to focus on updating and using the conference rooms to their advantage. Hosting shows, bands, singers, magicians can really add so much value. Improvements on activities is a must. read more

Split Rock Resort - Mini suite galleria bedroom - Ski Resorts Near Me - Lake Harmony, Pennsylvania

We had visited twice years before. We had tried the water park which was great. We ventured this last week and decided to stay in their facilities. The room was nice, however the whole reason we visited was their water park. The water was literally freezing. My toddlers were so dissapointed, we tried their indoor pool same thing. We thought it was a one day issue. It wasn't. Nelly Sanchez their GM responded all my emails till I asked for a refund. No refund was issued, and I am still waiting for my "incidentals" deposit back. Such a waste of a place with such potential. I ended up visiting the Great Wolf lodge water park. My family and I will be going there from now on. Avoid the Split Rock unless all you want is overpriced hotel rooms with zero ammenities. read more

if I could give zero stars, I would. DO NOT COME HERE. we checked into a non functional room (no working microwave and non functioning lights) and after calling maintenance- which DID NOT SHOW- we got told we needed to move out of our room because of a pipe burst. we had to pack up all of our stuff to be moved to another room in a separate building that ALSO had non functional lights and a non working microwave. they refuse to give us any compensation other than a bowling voucher??? and no upgrade. read more

If the saying, "you get what you pay for" is true, then this "resort" should owe you money for staying here.We came here for the first time in January of 2023 because we were able to stay for free with our credit card points.We stay in the Willowbrook units. The first year we came, upon arrival our room smelled of gas due to the gas "fireplace" in the room that wouldn't turn on.We had to switch rooms the first night. After that, things mostly ran smoothly except that we needed towels and couldn't get a hold of anyone at the front desk.We were put on hold when we called and they kept "accidentally" disconnecting us after a few minutes on hold.I had to drive up to the main building to ask for more towels. Last year we came back because we were Hoping things had improved and because we were again using our points.This time there was a large group staying in the building where they put us and the group had tables that filled the entire lobby for the entire duration of our stay.The group ate meals down there and had meetings going on, so the lobby was noisy and that noise traveled upstairs.In addition to that, on the second day, there was a false fire alarm that caused everyone to need to evacuate the building, except no one was told it was a false alarm until several hours later.After standing outside in the cold for thirty minutes,everyone went back in but the alarm in the lobby continued to go off for over two hours and the fire alarm light in every room flashed until a few hours later when someone finally came down to reset the alarm.Thank God it wasn't a real fire because we the front desk didn't seem concerned enough to let anyone know what was going on or answer the phones. This year when it was time for our trip, the resort had posted that they did upgrades to the rooms and that the Willowbrook 3 building was now the willowbrook golf resort.We thought we would give it one more try due to the location and the upgrades.They put us in the wrong building this time - building 5 instead of my specifically reserved building 3.Told them and they did nothing. After being here less than 24 hours, our jacuzzi runs for 5 minutes then turns off and won't come back on for at least 20 before it runs for another 5, it drains constantly, and around 9:30 pm there was no hot water.We called maintenance earlier in the day about the tub and someone came over and said they adjusted the drain valve so it would hold the water (it did for a few minutes when he tried it) and the jets turned on when he came over, but he didn't stay long enough to see how long they actually would stay on. He also entered our room without us present. Tonight when we went to get in the hot tub, we discovered only cold water was coming out, so the front desk now says you can "call or text us! We're here for you!" so first I called. Both numbers. No answer. I tried again. I was told to hold on while they checked into it and was disconnected. I called back and was put on hold. Disconnected two minutes later. I texted. No response. I called again and was told they got the message and maintenance was already on their way over. It would have been nice to acknowledge my text or tell me they were coming.Two maintenance guys came over and said they checked the boiler and it wa reheating the water. The issue according to them was that "too many people were running the hot water at once."Are you kidding me?They informed us that we may have hot water again in 30 minutes. While we waited, I had gone downstairs to get a DoorDash order.As I left my room, I heard a loud buzzing.When I got downstairs, I discovered that some panel by the front door was what was causing the noise. I sent a message to the front desk (so they could read it and it acknowledge it) to let them know. No response. Went back upstairs and around 45 minutes after maintenance had come, the hot water returned. Attempted to use the "fixed" jacuzzi. It continued to drain, jets ran for 5 minutes. Then stopped working.This place is awful.Will not return. Will contact Bel Air Resorts on Monday for refund. read more

If you simply need a "room" in the Poconos for a weekend, it's fine. Waterpark is inferior to Great Wolf and/or Kahalari. Need more staff especially in the restaurant to keep up with the food orders. Surprised that the fireplace was not lit especially on a cold snowy winter day when we stayed. Hot tub was not working. Not a bad place, but minor improvements would make it better. read more

Do not stay here!!!! Im only putting 1 start becacse I have to put something there. well let me start by saying we booked this TRASH resort as a family reunion Group of 40 people. and we all booked under a group code. when I get there the front desk lady tell me I have to drive all the way around the back of the building to get to my room when I get to the room its not the room I reserved and I'm the only one separated from my family, I went to change rooms they tell me they are fully booked. I got back to the room and when I opened the door the smell of mold was so overwhelming we had to stand with the door open and turn the air on because it was so hot in there. The bathroom ceiling was leaking and the carpet was wet and molded. I had to stay in a room with relatives. Next day I see people checking out so I go back to the front desk to see if the can move me closer to my family and the lady tells me no I have to stay on the other side of the building. We rented the community room For the whole day and paid for food while we eating dinner and serving ourselves they Come in the community room trying to take the food before we all ate. Then they come back picking up our cups and basically throw us out the room. there was DOGS in the pool, and it looks like they use this place a a shelter of something. Kids running through the hall banging on door woke up our children, a bunch of creepy looking people walking around the place. The blanket we had had what looked like blood on it. No help from the front desk. I asked for the manager and this was the worst customer service I have ever received. She told me I didn't book with the group code she also said I should have paid more to be with my family, the whole time I'm expressing my concerns she arguing with me instead of trying to fix the issue. The room they gave me wasn't suitable for anyone, as we were leaving from the room my daughter started coughing uncontrollable. I took the manager to the room to show her what the renting to people and she was rushing out the room because of the smell. THE WHOLE WEEKEND I HAD TO SLEEP IN SOMEONE ELSE ROOM. DO NOT STAY HERE A COMPLETE DUMP. read more

See all

I booked based on the reviews at my travel agents web site. I wish I had read the reviews here on Yelp. When we arrived, we could not get to the door of our building. People parked under the over hang in the loading area to get out of the snow. The parking lots were barely plowed and covered in glare ice - it was super dangerous. We slipped and slid our way to the door. Once inside, we noticed how filthy the carpets were. It was winter, so we let it go. We we got to the room, the nicest thing in the room was the jacuzzi tub. We started running water and unpacked. We noticed that the kitchen had no utensils; we had to make a list of all the missing things and called the desk. When I checked the tub, the water was cold - there was no hot water. We paid the resort fee, so we decided to use the amenities we paid for. The shuffleboard game did not have any sand, so the pucks didn't slide. All 5 pool tables had rips and or broken bumpers. The net was broken on one ping pong table and missing on the other. We went bowling; the desk worker did not want to give out shoes, so people were on the alleys with boots. If you know anything about bowling - this ruins the alley, and it was impossible to bowl. We went to the movie theater; they did not have concessions, and the movie selections were 10-20 years out of date. We tried to play racquetball, but there was garbage on the court. We had to clean it so we could use it. We went to the restaurant, but it wasn't open. We went to the arcade and played a bunch of games. We were finally having fun, but as we finished and went to the prize area to cash out our tickets, we were told they were restocking prizes and would have to wait a few hours to collect our prize. So we went to the pool to relax, but the hot tub would not start. We thought, maybe we will just get in anyway, but the tub was filled with dark green water. Every time we went to the desk for help we were told, "I'm sorry, there is nothing I can do. The manager isn't here right now." We wrote the manager and have not received a response. Overall, I feel that I was robbed, paying for services that I never received. I am more angry with my travel agent, who sold me the 1-star vacation by telling me it was a 4-star resort. Maybe it was in 1980, but it is a piece of trash today! read more

Worst experience ever. Front desk staff were rude and not helpful. We had no heat in the middle of winter. The temperature in our room was 54. It was freezing. Front desk staff said there was nothing they could do. Rooms were dirty and outdated. Pool was cold. Hot tub was like warm and the water was yellow. I would have rather sleep in a tent. I will never stay here again. read more

Hello, I went to Split Rock from 07-04-2024 through 07-07-2024, I was extremely disappointed with the service and the staff. I wanted to be in the main building with my other family members. I was told only my husband and I were in the main building. for all to be together we would have to all go to Willow Brook. So my husband and I changed to Willow Brook. No service at Willow Brook, ran out of toilet tissue and they had no more. The phone did not work, no dish liquid, also ran out of clean washcloths. Coffee was not supplied. Others in the main building were put into rooms without ACmuch. Our son was given a room in building 3 while we were in building 6, so the Manager Kimberly lied to my face when she said we were all together. This was my second trip to Split Rock and I will not return. Very disappointed not kept up since Covid-19. The restaurant was not available on the first day but became available on the third day. The restaurant was great and their staff was great also. Eldora & Carl Wright 3 adult Children and their partners. Rating 2 stars read more

They had major problems with the phone lines. Door to my room would not lock or close. Outdated refrigerator and stove. Gave only a little bit of rags and towels and above all... OVERCHARGED MY ACCT and said they are working on getting the issue resolved. Still no response from the CEO!! I will never stay at this resort EVER!! read more

Just wanted to post a review about split rock resort and h20 water park. Thumbs down was so bad. And yes as an angry mom I'm going to be a Karen for a moment. So I'm posting this so people don't go to split rock resort. First off an angry thank you for ruining my son's 7th bday. We had this planned for a few months he was so excited and counted down everyday. We were supposed to be there Friday thru Sunday. So we arrive at the hotel Friday night. First thing we check in our room isn't ready so they move us to another room which is so far away you have to take two elevators and walk thru 3 buildings just to get to it. We get to our room are standing there a good 5 min trying to open the door and the key does not work. Finally realize they gave us the wrong room number. Moving on find our room. We get in the room the room door doesn't close all the way, previous persons hair and shampoo papers are all over the shower, all the outlets in the room don't work and the heater sounds like a 747 taking off. Still we decided to make the best of it. I call Down to see if the waterpark is open and she says it's closing soon and the water is a little cold tonight we end up not being able to use the first day passes. So we go to the arcade was ok again outdated. We then head to dinner are standing at the entrance where is says please wait to be seated for a good 15 minutes. ( mind you there are signs for this place, in the lobby, online with photos of people eating, and directions to get to it on the walls) no one comes finally a employee walks by and we ask if someone can help us where he then tells us oh that was supposed to open five years ago and never did? Wtf then why is it advertised and not set up? So we head to there little snack place which was nasty and resembled that of a dirty gas station. We go back to the room eat out $15 chips yes I said $15 and go to sleep on the collapsing beds. Still trying to make the best of it. At 2am I'm woken up by dogs barking all night in the rooms next to us and cant get back to sleep. So go to make a coffee and realize we still don't have that coffeemaker go to call the lobby to have one delivered and the phone does not work. So now I walk the what seems like 2 mile hike to the lobby yo request it and back. They finally deliver it Chris makes a pot and the basket was not the right one to the pot it over flows all over burns his had he turns on the water to cool the burn ( only hot water...) go all the way back to explain the situation and get another maker... now fast forward the kids are awake and they want to go to the waterpark we quickly get In our bathing suits and get those floaters on. We head down I hand the lady the tickets and she says oh so just so you know only the wave pool and one slide are open and the water is really cold everyone here has walked out this morning. I say well isn't it heated she then reply's ohhh the waterpark has been broken over 2 weeks..... at this point it's snowing at the hotel and the water was just about as cold as the snow outside. okay well why were we sold two days of tickets and not told the waterpark is broken? So now we leave the waterpark and go to the hotel pool I notice every single person it in line waiting for the hot tub why an again broken heater. Now Dylan is in tears (video attached) he was so sad he looked up at me with tears in his eyes and says I'll never get to play now mommy I just want to go home. After seeing my son's face like that, this is the breaking point where this mom said this is enough. We weren't even at the place 24 hours so now I go up to the front desk to be a Karen and ask for the manager lady says well the manager won't be here for 20 minutes, but can you leave me a list of everything that was wrong so that's when I go ahead and give her a list and she says they'll call me in 20 minutes three hours of waiting. I finally go decide I'm going back down to the front desk. My kid wants to leave my family wants to leave and I want to leave. So the lady that's at the desk now proceeds to tell me that the manager is not in. She gets me a gentleman that takes me into a guestroom. He was very very nice but he said this hotel was bought out. They don't upkeep it pretty much and they don't like to give refunds will give you a free stay and free tickets to the waterpark and I'm like this place is falling apart. It's evident and the waterpark is broken for weeks. Basically everything that you had listed or told us on the phone was false advertising. We will not be back so now he's trying to get me a refund which I don't wanna do for the rest of our trip. I told him I would pay for the night that we stayed, but I would not pay for anything else And we would be checking out and leaving. This is the first and last time that we will ever go here. He said he would make it happen. I texted Chris and put the stuff on the cart. We checked out and left. I've never walked out of a resort before, and I feel disappointed read more

Absolutely terrible service. Came here 2/8/25 with 13 people, 11 bring kids to celebrate a birthday. As we enter the water park the young kid asked if we were informed about the park which we weren't and asked why. He told us the heater for the pool is broken. The water is about 69/70 degrees. The 2 slides are broken along with the bucket of water that falls over is broken. Also the play area in water park is broken. No one at all is inside because the water is too cold for all the kids. So now we go In the pool / hot tub area where that pool water is cold and you have 20 kids in a hot tub trying to stay warm. We drove 3 hours thinking we will have a nice time with the kids to find all this out when getting here. Also there are no pool towels. We asked numerous times for towels yet still, no one brings anything. So the kids are just standing here freezing. They sorry for the inconvenience. They'll give us a 15% discount on the $600 that we paid. Absolutely ridiculous! We will never come back here again. No email or phone call prior stating all the issues that they're having before people drive hours to come here with children for the weekend. thinking we were gonna stay in the water park for a few hours. We now have to figure out other things to do to occupy their time, which is such an inconvenience. terrible Customer Service, we will not be returning.! read more

Absolutely terrible service. Came here with 13 people, 11 bring kids to celebrate a birthday. As we enter the water park the young kid asked if we were informed about the park which we weren't and asked why. He told us the heater for the pool is broken. The water is about 69/70 degrees. The 2 slides are broken along with the bucket of water that falls over is broken. Also the play area in water park is broken. No one at all is inside because the water is too cold for all the kids. So now we go In the pool / hot tub area where that pool water is cold and you have 20 kids in a hot tub trying to stay warm. We drove 3 hours thinking we will have a nice time with the kids to find all this out when getting here. Also there are no pool towels. We asked numerous times for towels yet still, no one brings anything. So the kids are just standing here freezing. They sorry for the inconvenience. They'll give us a 15% discount on the $600 that we paid. Absolutely ridiculous! We will never come back here again. No email or phone call prior stating all the issues that they're having before people drive hours to come here with children for the weekend. thinking we were gonna stay in the waterpark for a few hours. We now have to figure out other things to do to occupy their time, which is such an inconvenience. terrible Customer Service, we will not be returning.! read more

First off, the fairways are very nice, the layout is challenging. The poor rating is due to the condition of the tees and greens. I've seen better tees and greens at a $20 muni. Greens are SLOW, filled with disease and very bumpy. We should have figured that out as there was almost no one on the course at 9:00 on a gorgeous day. just across the street is Jack Frost. Go there instead. Great big disappointmen. read more

This is an awful hotel. We had a second band experience this year. They gave me a hotel room with 2 beds that I prepaid for. We got to the room and it was 89 degrees because clearly the air conditioner was broken. When Maintanence was supposed to come, they said this room "doesn't have air conditioning." They then didn't have a room available because "17 of the rooms had broken air conditioners. They were sold out because of having a wine fest and a dance competition at the same time. They said they had a room in the Willowbrook, but they had no idea when it would be ready. We stayed at the Willowbrook last year and it was awful. The hall smelled like smoke, jacuzzi was broken and the furniture was so old. The couch was so disgusting you couldn't even sit on it. I really question how they were sold out and suddenly had a room available. It was probably awful, but I didn't stick around to find out. Really hoping I won't have an issue with them refunding my money. People wait for hours to check in after the check in time for rooms that aren't even available. The hotel food is terrible. They had the wine festival this year which is usually fantastic, but new people ran it. We had to wait for over an hour to get in and they couldn't figure out the wine pick up. They had one person checking people in! So, instead of people being INSIDE doing wine tasting and, buying food and wine, people were outside waiting in line. They actually couldn't find anyone's wine at the end and people had to wait forever. They ruined a great event and I will never come back. Everyone was complaining! I wish they had an option for NEGATIVE stars, because I would use them. read more