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    Splash Dogs - Folsom, CA

    5.0 (1 review)

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    10 years ago

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    PetSmart

    PetSmart

    (129 reviews)

    Such a great location with great customer service! We decided to book a bath, brush and nails for…read moreour Goldendoodle Midnight, since we had a $10 coupon. Abigail D. suggested the Valentine's Day Special Package with CHI shampoo, this included teeth brushing, breath freshener, nail grinding, a spritz on his coat and a festive bandana! Coupon booklet included too! She said he did amazing and was careful with blowing drying him since he gets nervous! I would definitely recommend the Iron Point location for all of your pet needs, we'll be back soon! The have a pet hotel, veterinarian, pet play area and dog training! SYOY! :D

    We visited the PetSmart cat adoption area on 1/10/26 around 3:00 PM after seeing the adoption sign,…read moreas we are actively looking to adopt another cat. Instead of being welcomed, we were completely ignored. 3 volunteers stood together laughing, talking loudly, and watching a YouTube video on a phone while clearly noticing us and other visitors. No greeting nor acknowledgment--just uncomfortable looks as if we were bothering them when they're the ones who chose to volunteer. Ironic? When we tried to look at the cats, the behavior continued. One volunteer deliberately blocked our view, and there was zero effort to engage or provide information. We watched other potential adopters walk away as well. I hope PetSmart will reconsider which organization hosts their adoptions, because this was such a bad look for PetSmart and Fat Kitty City Humane Society. The store employees were genuinely kind and helpful, and when I raised the issue, a PetSmart associate even suggested looking into Front Street Shelter or Bradshaw Shelter instead, mentioning that she has heard similar complaints from other customers about these same volunteers. Unfortunately, these 3 volunteers are just tarnishing Fat Kitty City's purpose and goals.

    Splash Dogs - Folsom, CA - petstore - Updated May 2026

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