Such a great location with great customer service! We decided to book a bath, brush and nails for our Goldendoodle Midnight, since we had a $10 coupon. Abigail D. suggested the Valentine's Day Special Package with CHI shampoo, this included teeth brushing, breath freshener, nail grinding, a spritz on his coat and a festive bandana! Coupon booklet included too! She said he did amazing and was careful with blowing drying him since he gets nervous! I would definitely recommend the Iron Point location for all of your pet needs, we'll be back soon! The have a pet hotel, veterinarian, pet play area and dog training! SYOY! :D read more

PetSmart Doggie Day Camp - Midnight got the Valentine's Day Special Package w/ CHI shampoo with groomer Abigail D.! He looks amazing! - Pet Stores Near Me - Folsom, California

We visited the PetSmart cat adoption area on 1/10/26 around 3:00 PM after seeing the adoption sign, as we are actively looking to adopt another cat. Instead of being welcomed, we were completely ignored. 3 volunteers stood together laughing, talking loudly, and watching a YouTube video on a phone while clearly noticing us and other visitors. No greeting nor acknowledgment--just uncomfortable looks as if we were bothering them when they're the ones who chose to volunteer. Ironic? When we tried to look at the cats, the behavior continued. One volunteer deliberately blocked our view, and there was zero effort to engage or provide information. We watched other potential adopters walk away as well. I hope PetSmart will reconsider which organization hosts their adoptions, because this was such a bad look for PetSmart and Fat Kitty City Humane Society. The store employees were genuinely kind and helpful, and when I raised the issue, a PetSmart associate even suggested looking into Front Street Shelter or Bradshaw Shelter instead, mentioning that she has heard similar complaints from other customers about these same volunteers. Unfortunately, these 3 volunteers are just tarnishing Fat Kitty City's purpose and goals. read more

PetSmart Doggie Day Camp - Pet Stores Near Me - Folsom, California

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We had Andy for puppy training of our young 5-month old rescue "Loki". We'll versed and a trye dog whisperer. We continued with intermediate training and at 9-months Loki is showing his intelligence and personality. We recently adopted another rescue and will be continuing with Andy as our trainer read more

PetSmart Doggie Day Camp - Loki - Pet Stores Near Me - Folsom, California

The staff have always been very kind, detailed and very patient! Keep it up! The lobby was very clean and the process was quick! My dog seemed very excited to be there and see everyone. read more

PetSmart Doggie Day Camp - Did not get a picture when he was in camp but he came home so tired! Thanks team! - Pet Stores Near Me - Folsom, California

I stopped into the PetSmart with my dog while we were running errands in the area. This location is clean, well stocked and well organized. They have a doggy daycare/overnight spot here that looked welcoming and Banfield Pet Hospital inside. They also have an adoptions area where we saw some cats. We browsed for a while and my dog was able to sniff around and explore. We took advantage of picking up some treats for him and it seems like a solid spot in the area. read more

I am so happy with the services provided at the Petsmart PetHotel. Lauren checked in my cat. The space is clean and bright. Lauren was very thorough. she went over what to feed my cat. I brought her food. I called to check on my cat. Serena was very helpful. Danielle checked me out. My cat was happy when I came to pick her up. I am so happy that I have a safe place to board my cat. The price is more than fair, inexpensive even. they read a bedtime story to her. I forgot what the service was called. Blissful bedtime or something. Thank you everyone at Petsmart PetHotel for taking care of my cat. I will bring her here as long I am living here. read more

PetSmart Doggie Day Camp - kitty cottage at PetHotel - Pet Stores Near Me - Folsom, California

I want to give a big thank you to Dominique at PetSmart off Iron Point in Folsom! She took such great care of my golden doodle, who had lots of foxtails stuck in her. Dominique was patient, gentle, and didn't rush the process at all. Because of her, my pup is feeling brand new and looking absolutely adorable. I truly appreciate the extra care she gave and highly recommend her and this location to anyone looking to get their dog groomed! read more

PetSmart Doggie Day Camp - My doggy - Pet Stores Near Me - Folsom, California

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We just moved to the area and needed to find a new groomer for our "senior" Wheaten Terrier. We got the recommendation from a new acquaintance--- and we were super impressed with the grooming department and especially Bree. it was by far the best grooming experience Finn has ever had! I credit Bree for setting a "CanDo" approach. She listened to our concerns as well as our preferences--- what a pro!! read more

This location went above and beyond for my dog Zekes 3 day stay - I cannot recommend them enough. Very quality staff and responsiveness at this location. Thank you read more

PetSmart Doggie Day Camp - Pet Stores Near Me - Folsom, California

Our two dogs go to banfield and one gets groomed. petsmart/banfield/grooming do a darn good job. i trim my dog to the bone/skin not to breed specifications. short hair is better for all my family as this one dog is my wife's pooch! she hates his dew but I'm the one doing all the driving so don't care. dog trimmed and mission completed. read more

Grooming department is a joke. No experience and you animals looks unkept. They have a nice retail store

Dropped off my perfectly happy, healthy dog to spend the weekend at the Pet Hotel and I'm still dealing with aftermath of their negligence. The attendant slammed his tail in the heavy glass/metal door ripping off his skin down to the bone. I had to witness this and hear my fur baby crying in pain. To add insult to injury, they had Banfield "care" for him and instead of sutures (common practice for tail injury), they used staples. The staples were done hastily and were so tight they cut off his circulation and caused additional pain and suffering. When our vet saw his tail, she said it looked like ground hamburger. He stopped eating and drinking on his own so I had to spoon feed him. I had to miss several days of work and hire a pet sitter to watch him because he couldn't be left alone or he'd rip out the staples. I had plans board him for the holidays, but had to hire a private sitter for that too because obviously you cannot board an injured dog in a kennel. It's been 13 days and he's still wearing a cone because he hasn't healed. PetSmart offered to refund his stay and pay $50 for the inconvenience. They sent a postcard saying, "Hope i had a pawsitive time at our hotel, see you again soon!" Ridiculous. read more

I recently had my 2 dogs at this pet hotel on iron point rd. I was very upset to see that when my brother picked them up he said the staff had left poop all on him and dried up on his behind. I am so disappointed in seeing this. Plus I wanted their nail clipped and staff member said it was not put in for them to get it done. I think twice before I ever take them ther again. I didn't even get their bag of treats back or wasn't told if they finished all of the bag. When left my dogs were bathed and smelling fresh, after pick up they smelled like they slept in urine. So very disappointed read more

The experience we had at the Iron Point Road/Folsom location is top notch for doggie day care and lodging. Pet-smart also hosts special themed events on Thursdays. (Alien day, Sports day) The staff takes great care of my puppy whenever he visits. Prices are reasonable for lodging and doggie day care. The staff demonstrates best in class service. read more

We made a special trip out because they closed at 10 pm on Dec 23rd. At 9:35 the door was locked and the older dark haired lady inside mouthed to us they were closed. The sign on the door clearly said the holiday hours that stated they closed at 10 pm Dec 23rd. So with no note the hours are discretionary by the older dark haired lady who was busy on her smart phone. Definitely don't recommend when the other pet stores within a mile are way nicer! read more

My daughter's passion is to rehab sick Bettas. Today we went to the Petsmart store on Ironpoint Road in Folsom, CA. Brianna helped her 3 days ago when she bought a sick Betta (most of the tail was missing) from her. Today when asking about a possible discount for a different sick Betta, she said their policy is not to sell sick fish and grabbed the fish out of her hands. We've been in this store plenty of times where we have been given discounts for up 75% off because most employees love that she rehab the Bettas. Not Brianna. When we called to get the name of the person we had talked to the lady that answered said she had heard some of the conversation and started to tell me about their policy again. I said I didn't ask what the policy was but who was the lady we had talked too. Then she admitted it was actually her that we had talked too and that her name was Brianna. Why didn't she just say from the start of the conversation when I asked who we had talked to that it was her instead of lying and pretending it wasn't? In my opinion, she's needs a job where she doesn't work with people. In addition, why did she go against "the policy" one day and not 3 days before? We will never shop at that location again. read more

Today we came to petsmart to adopt a cat. We were there for about an hour and I had to use the bathroom pretty desperately, so the sweet adoption lady told me the code to use it. I go and am typing in the code and it wasn't working. Then I was approached by the extremely rude assistant manager who told me the bathrooms were not for customers. There was no sign posted saying that was the case. I let her know the adoption lady gave me the code and the assistant manager chewed her out until she was in tears. Why would Petsmart hire bullies as their assistant manager? Our experience adopting our new fur family member was wonderful, but I will not be giving my business to Petsmart anymore. I recommend going to Petco instead. read more

PetSmart Doggie Day Camp - Our new fur family member no thanks to the very rude assistant manger - Pet Stores Near Me - Folsom, California

We purchased an online heated cat house on 11/30 and two days later it went on sale so we went to the store to get the price adjustment. The cashier, Carli was so rude telling us that if everyone did this they would lose money. She refused to give her name but we got it from the Manager but she clearly lacked the proper skills to handle Customer Service issues or at least respond appropriately and professionally. We were shocked to hear this because price adjustments is part of doing business and most businesses offer price adjustments if a product goes on sale within a specified timeframe. Mark the Manager did not know how to process the price adjustment so he called Customer Service or Corporate to inquire. Unfortunately because they do not carry the item in-store they did not know how to enter the online UPC code because it was not recognized at store level. He offered for us to return it and repurchase it in 24-hours which we did. He was very nice in handling the issue but wish that Corporate would teach them how to handle this so we don't have to return the next day just to repurchase it. read more

PetSmart Doggie Day Camp - Heated Outdoor Cat House - Pet Stores Near Me - Folsom, California

Josie is an awesome sales associate! I booked a stay for my pet from Saturday to Sunday using their phone appointment service. I asked the representative the latest time I could pick up my on Sunday. He said they close at 9: 00pm and I could pick up anytime before then. So I tell him that I can shoot for 8:30 p.m. and sooner if possible. When I get there on Sunday, I arrive at 8:00 p.m. only to find out that on Sundays they close at 7:00 p.m. I'm calling the store and ringing the doorbell on the side of the building to notify the pets hotel that I am outside but there was no answer on the phone or at the store. I start calling Monday morning at 7:20 a.m., and every 20 minutes until 9:00 a.m. I finally get a hold of somebody. The sales associate by the name of Josie was very helpful and I told her my situation. Even though she does not work at the pets Hotel( it's separate section from the store) she was able to coordinate with a pets, hotel and her manager to wave the extra day that my pet was there. Since I wasn't able to pick him up. She understood that it was a miscommunication and got everything straightened out right away. Thank you Josie and manager Mark for taking care of this efficiently. read more

Amazing experience all around. We recently adopted our doggo so we had a free 1 night stay coupon. This coupon excludes packages, but when I called the supportive staff explained each package to me and told me they would honor the coupon with a package. I had no trouble booking his stay over the phone. They even had availability and we were booking less than 48 hours prior. When we arrived it was an easy check in process with a lot of staff on deck. During the stay they emailed us a picture of my dog at doggie day camp where he looked extremely happy. We picked him up today and my dog was so happy to see us and was happy to be around the staff as well. They provided us with a detailed "pawgress" report about his stay and how he did. I definitely recommend this PetHotel and would bring my dog back. read more

I cant say enough good things about this Petsmart 1. Banfield Amazing Veterinarian, so kind and so helpful, genuinely cares for every pet I have brought in. 2. The hotel Great customer service, Denise and Doug are the best, they are the kindest and most gentle. I had a Jack Russell that was a brat, not mean, just a butthead and they always looked excited to see her. 3. Grooming salon Rebecca groomed my puppy for her first time ever and did an amazing job. Made it an enjoyable experience for my Maggie and she left a happy girl, not scared or nervous, she is looking forward to go back for her next trim. 4. The actual store Customer service is always on par. They dont hound you around the store but when you have a question they are always helpful! I took Maggie in the other day and Jen was working the register. So nice & super helpful! read more

PetSmart Doggie Day Camp - Maggie after her first groom! - Pet Stores Near Me - Folsom, California

Very friendly and associates were so helpful. I relay heavily on their knowledge. They asked qualifying questions to make sure I left with something that would work for my pup... and it did! read more

We've been taking our dogs to this PetSmart grooming for YEARS now, and have always really liked the team there. Previously would have given them 5 stars. Today, we had a 1:30 appointment for grooming, and I was involved in a car accident on my way to the grooming appointment. I called them out of courtesy to inform them that I might be a minute or two late, but that I was literally around the corner, and could see their front door. Melissa and Melody turned me away and told me I could not drop my dog off if I was even one minute late (a policy I had never been informed of before in our years of frequenting this business), despite the fact that the circumstances were completely out of my control, because Melissa would be getting off in three hours, and if I was even one minute late, she wouldn't be able to complete the grooming. I'm so wildly frustrated that after years of supporting this location I was turned away on the phone at 1:28 pm when I was literally sitting in the parking lot looking for a spot to park. read more

It was a great experience scheduling a grooming session for my pet. Quick and easy check in and a call to pick up made it very convenient.

My appt didn't start out the greatest, but I learned my lesson because I am two for two booking thru the 800 #. Both times my appt didn't transfer over. However both times I was taken care of with perfection, in spite of my initial impatience. Next time I am just going to call the store directly. Today was amazing. It was Sunnie's first full groom and she looks gorgeous. I am very picky and they could not have done a better job and they delivered her ahead of schedule. Needless to say I am impressed. read more

PetSmart Doggie Day Camp - Sunnie's first full dog groom. Isn't she gorgeous? Thank you Petsmart. - Pet Stores Near Me - Folsom, California

Rae was wonderful with our scared recue pup Scooby Doo. She was professional, compassionate and we will go to her for all our grooming needs. Ron I read more

Well first off, you can't get through to anyone at pets hotel. I tried calling as well as my husband a few times over a 4 day span when the prompt said "4-7 minutes" which actually turned into 30 minutes. We were called Friday to let us know there had been a medical incident with our dog and yet again we called and could not get through. The phone tree only allows 1 option and it doesn't even go to the Folsom resort. You get patched into a customer service and then they transfer you to be on hold yet again. I also called back to check the following day to ask if they still had my dogs food because we did not receive when we checked out. I was told that they threw out my dogs food. Don't you think you should call the owner to say hey sorry we didn't give you your food back do you want us to hold onto it or can we throw it away? They are either understaffed , overwhelmed , or both. Either way when you entrust your beloved pet to strangers you would hopefully have much better customer service read more

Recent purchase for e-collar/collar of shame, or as we called it a Halo. Staff directed me to the display. Helped me with a choice. Check out had a line of four or five. Cashier quickly called for additional checker. Promptly arrived and was in and out in a breeze. Also always donate to the PetSmart charities. The charity does wonderful work. read more

I'm surprised this store has such poor reviews! Every time I've ever been here, the customer service has been fantastic, and the selection of both fish and fish-keeping products have been top notch. I would like to take a moment to point out one of the girls who works in the fish area. I want to see her name is Jenny or Jennifer, and I think she has red hair? Regardless, she is super knowledgeable, exceptionally friendly, and an asset to Petsmart as a whole. I came here after Rancho Cordova told me I had to return fish to the location I purchased them from. But that's a whole other story. As always, customer service was quick to help, the transaction was simple, and I would absolutely come back (I'm sure we will at some point). Thanks again for all of your help, keep up the good work! read more

All the aquariums there are very milky, and the guy was cleaning there as we were standing next to him to wait for him done. Then he came down and skipped us, helping someone else first. 'Cause I think he was not aware who came first. Well, I never have a person like to talk about what you want first and take you to smell the roses before getting the fish you want. First came to my mind, how do you remember which fish I want. There are so many in the tank.Then, the guy asked how big of a tank before he's willing to sell me a fish. I said I don't return the fish if it dies. He still said he won't sell me one. I have to point to him how big mytank is, then he started to take me smelling the roses, just a figure of speech. So we thought We're done with the bullshit. At the cashier, the cashier can't read. There are 3 skew # for each fish. Again, he asked how many fish were in each bag. The bags are literally sitting on the belt. He also can't count. He has to grab the fish dude to take care of us. Then they can't input my phone # to register the purchase. You know what, we'll drive a little longer to a local store to get fish next time. No more for us. read more

Sierra did a fantastic job bathing my dog I would highly recommend booking with her she was amazing!

Staff is great. Always helpful. I get all my dogs diet there. Even with RK canine sometime had to get they always look in the back for any. No all the pet store had prescription diets so I rather go to them. I use to go for years to the one Ave but because Monica, Belen and Annya were use to be there and they died then to avoid memories I found that the Truxel its good too. read more

Recently we were evacuated due to a wildfire, I wanted to get my dog groomed. There were groomers in our area that were willing to work with me but they did not have availability. I do understand the rabies vaccination policy, but when you are leaving your home you don't grab pet records. My dog had a rabies tag that was issued in the current year that I wanted the appointment for. My vet was also evacuated so I could not obtain records there. I tried to make an appointment in September. If my dog had been vaccinated on January first with the one year vaccination, it would still be valid through December 31 of the current year. I understand big chain stores and policies, but there is also human compassion and a willingness to work with people. This store has lost my business. I will instead work with the stores that could provide flexibility to customers. read more

PetSmart Doggie Day Camp - Pet Stores Near Me - Folsom, California

I don't know what is going on with this place but whatever it is... not good! The last several months have been booked out a week for dog grooming appointments. I booked an appointment for my dog shaped shadow this weekend and arrived to the appointment 15 minutes early (Wife had to leave for the airport at 8:10) for an 8:00 am grooming. At 8:02, there were not lights on, and clearly my time as a customer was not worthy of the staff's concern. We left a little frustrated... I call at 8:15 to reschedule and the staff answers the phone, I share the situation and she verified the dogs name. No apology, simply, what time would you like to come in... apparently the day is reasonably open for appointments for reasons I am beginning to better understand. I share a few times in the afternoon in which they won't take. At this point I simply disengage the conversation because I am about to say words that won't be uplifting. The Moral: We show up for our appointment 15 minutes early and are not seen. Try to reschedule but my time does not work for them. What part of service these days are accommodating the incompetent staff and not the willing customer? I am baffled... Proven otherwise, CO read more

When I picked up my 12 year old dog from the Petsmart Hotel in Folsom, I noticed that she didn't seem like herself. When she got home, I noticed she was coughing. By the next night her breathing problems and cough had worsened. I brought her to the ER and they ended up hospitalizing her for severe pneumonia that began under Petsmart's care. Petsmart has vets on staff and in store. The Pets Hotel staff should be able to recognize the signs and symptoms of an ill dog, especially a severely ill dog, and notify the pet parent immediately so an intervention can be implemented immediately. I will never stay at Petsmart Hotel in Folsom ever again. It's absolutely unacceptable. She is still in intensive care and I have no idea if she will be OK or not. That's not okay. read more

I just cannot say enough about how wonderful this place is. My dog, Abby (Jack Russell Terrier - the one on the slide in the photo) attends Doggy Day Camp about once a week or more, boards on occasion and has taken intermediate training with their trainer, Julie Gallagher. We have been more than pleased with all of the service we have ever received. Doggy Day Camp: They understand that terriers aren't your typical "small dogs" and that they can be a little growly when they play (and that it's not "aggression"). However, they don't tolerate the 'terrors' picking on other dogs. It's a great balance. The best recommendation is from Abby, who gets super excited on the days we say "wanna go to camp?" She turns from a Jack Russell to a sled dog trying to get into the store faster! Boarding: During one of our vacations, Abby experienced an abscess from a vaccination. The PetSmart staff kept us in the loop, made sure that she received medical attention, made no decisions without checking with us first (we made sure they had our cell numbers) and took excellent care of her. Things go right even when they go wrong at this location. Training: Julie Gallagher is a wonderful trainer. She is firm but practices and teaches positive reinforcement training as the best way to train. She treats every dog and person as individuals, and can adapt her techniques to any doggy family. I'm incredibly impressed with what she can get our stubborn little Jack Russell to do for her! All in all, this is a wonderful place, staffed with people who love cats & dogs as much as I do. read more

The oversized guy with messy hair that was stocking by the cats section around 12:20, 1/7 is extremely rude the way he talks to the customers, we brought our dog in to buy his food and stopped by the cat adoption center to look at the cats, my dog started barking when someone started getting close to me, and that fat employee said "can u leave this area, the cats are scared and they have no where to hide". I looked back at the cats to make sure they're ok and they did not look scared at all, they weren't even looking or paying attention to my dog. I think PetSmart should hiring employees with better manners, especially shouldn't hire people that protect like they can read animals mind just because they work at PetSmart. He was overly dramatic, and his tone is extremely rude and disrespectful, so u will not be coming back at this location anymore after that. read more

I bought dog food for my dogs a few days ago from PetSmart. Couple days go by and I notice the bag has MAGGOTS!! And it wasn't just one or two. And it was full of webbing and dead bugs. Once I dig into the food there was many more underneath! Thankfully I had only fed my dogs about two times before I noticed ( I usually feed them at night so it was hard to see) I called PetSmart and explained that my dogs may have consumed LIVE MAGGOTS to which she simply responded "Oh they should be fine" and offers a replacement if I BROUGHT THE BAG BACK and recommended I simply buy some dewormer from their location. However since a store manager is not a veterinarian, I took my dogs in to get checked out to where they charged me $200 for both including probiotics and fecal samples that we are still waiting to hear back from. They did offer to replace the bag to which I actually asked a refund for and went straight to Petco to purchase a new one. I will be contacting corporate and Purina to see what can be done about my vet bills. Needless to say I will not be going back here. I'm disgusted. read more

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I took my pug Kona to be groomed on Friday. We had a great experience with Carol :) I explained how much Kona hated having her nails clipped and she was so understanding. After about an hour she called to let me know she was done with Kona. I chose to add the she " FURminator" to her bath because pugs are notorious shedders and her black coat was so shiny! Carol said she was a little fussy during the clippings but handled it like a champ. So thankful to find a great groomer for our little love bug! read more

PetSmart Doggie Day Camp - Pet Stores Near Me - Folsom, California

Very disappointed in PetSmart grooming manager & groomer that was supposed to bathe my dog today! I came in with my dogs updated records as I knew they would need them & was told that his Rabies expired as of today.. 4/22/2022 and it didn't appear to be on the list of all of the updated shots he had just recently received. I assumed he had gotten his rabies shot when all other shots were given. I asked the grooming manager if my dog could still be seen as his rabies only expired as of today. He said that they cannot see him.. I suggested that if it only expired today, I could see if they can't see him tomorrow but shouldn't he be ok until the end of day today? He said no. I understand policy, but this was over the top!!! I have had a few other experiences with the groomers (ie: not cleaning the ears, not drying the ears completely, charged for nail grinding & not receiving.. but always forgave and came back. No more. read more