Our experience here was very disappointing. I can say I fairly waited for a response from the owner to see if she'd do the right/fair thing, but I have yet to hear from her. We recently took our dogs to Uppity Pup for boarding for the 2nd time (used this place about 3 years ago also), they stayed on this visit for 5 days and we picked them up on a Monday. Dropping them off was immediately frustrating, 2 men were working and the one checking us in was irritated and had no patience. Our dogs are timid because of the breed and again they've only been boarded once ever before this visit. The man grabbed and yanked the dogs in, picking up our 50lb dog and yanking the other so hard her collar came off her head. Never greeted, said hello, pet or let them smell him. Had we not been fully packed/booked on our trip we would have not left them. I went to pick them up Monday. The lady started telling me how they were so timid, hardly ate, had bloody stool from the stress and only were allowed out on leash alone because they were looking at the fence like they were going to jump it. Ok I asked her if she was the owner and she said yes. I told her about the drop off experience and how I'm really disappointed because last time the dogs did better, they were out on the floor playing with the other dogs even. I know my dogs are timid, but they are very friendly, eat well (I did expect them to eat less though because of the new environment) but have never looked at a fence to jump or try to jump a fence. She gave us $20 a night off the bill, which was nice but still as expensive as the visit was, to hear they basically stayed in back the whole time is still quite frustrating. We left with no dog food given back to us even though she said they hardly ate (last time we came home with several bags of food leftover). Didn't notice until I was home. To top off everything the next day all 3 of my dogs have kennel cough (the first time we visited, they also came home with kennel cough but I thought it was a fluke). After 2 hrs waiting for the vet visit and getting meds for all 3 we are out $251 plus the $250 for the boarding costs (not to mention the bordatella vaccines which this place requires, not sure why when they end up with it anyways). My dogs are miserable, coughing constantly, having to lay around and be calm to not aggravate the cough and have to be given meds 3 times daily for 7days. I went by to talk to the owner after the vet visit, she wasn't there so the girl said she'd pass the message along and was coming in around 1pm. Funny part is this girl told me actually all the dogs did eat the food, only one dog had to be leashed and even the little dog came out to play on the floor. Now who's telling the truth?? I'm getting conflicting stories. Owner still hasn't called. We are out $500 for crappy service and sick dogs because of this place. We will NEVER visit Uppity Pup again, and I highly recommend you to also not visit. If you do, I hope you have a better experience than I did! For that amount of money I will pay someone from now on to come to my home and care for my pets. So frustrated with Uppity Pup. Business owners should never treat their customers this way, sad. I will never recommend this local business to anyone. We never got a call, so my husband called today and just happen to catch the owner. She immediately greeted him by saying I don't know what you want, all you're doing is complaining, said we don't know about animals and she reviewed the cameras and nothing they did was in the wrong. She said the county already knows that kennel cough was going around there but our dogs were already there, she asked do you get money back if your kid gets sick from school, my husband said no but if a sickness was running rampant through the school we would be notified & we don't pay the school to keep our kids all day/over night while we are on vacation. She told us we don't know how to vaccinate our dogs, which is completely untrue, our dogs are always up to date on their shots, the only one we got that was new was the bordatella because we don't normally board our dogs but we got it within the time range that Uppity Pup requires in their policy! She was completely rude, insulting and ignorant the entire conversation. She had absolutely no intention of calling us back even to apologize for our experience, said her staff doesn't tell her who she calls & doesn't call back. The whole conversation with the "owner" was completely shocking to hear. I don't know who treats their customers this way, never experienced anything like this. We paid Uppity Pup to care for our babies while we were on vacation, a service that they list as a service they provide but we did not receive quality care, we didn't even receive minimal care or consideration. We have never had complaints like this, this is all new for us but we did expect Uppity Pup to take care of our dogs and treat them well, something that just wasn't provided at all. read more