I had a very disappointing experience with this grooming service.
I clearly provided instructions about the areas that were allowed to be trimmed on my dog Yeiko, and I specifically did NOT authorize shaving sensitive areas such as his belly or ears. Unfortunately, those instructions were not followed and the final result was extremely upsetting.
Yeiko is not only my pet, he is my emotional support dog, and seeing him returned with areas shaved that I never approved has caused me significant stress and anxiety. As a pet owner, you trust professionals to handle your animal with care and to respect the instructions you provide.
Although the company later acknowledged that the grooming did not meet their own finishing standards and offered a refund, the damage has already been done and I now have to wait for his coat to grow back.
I also requested verification of the training or certification of the individual who performed the grooming, which is important when trusting someone with your pet's safety and care.
Pet owners deserve transparency, professionalism, and respect for their instructions. Unfortunately, this experience did not reflect those standards. read more