Great costumer service and easy to use washing bays. Dogs seems to love it. We will be back.

They've raised prices so now it's $20 minimum to wash your own dog, with a beat up plastic bottle of crappy extremely watered-down mystery soap (labeled with sharpie on a post-it and covered in packing tape), and the same tiny ratty shop rags to attempt to dry off your dog. It's an absolute ripoff, and I wouldn't go here if I had any other option to give my dog a bath when it's too cold to do outside. The place is also increasingly dingy and depressing, with no basic maintenance or upkeep. The walls and ceiling clearly have not been cleaned or painted this millennium. read more

I am re-doing my review of this place to 5 stars after a little bit more thought. It's a local spot and perfectly located near the Fresh Pond for a good dog walk post/pre haircut. I came here for a hair cut in Dec 2020 and was disappointed with the cut (she just did not go short enough and didn't honor a perfect Yorkie cut like I asked for). HOWEVER the Manager/owner of this place (don't know his name but the friendly young guy who works here) was responsive and allowed me to come back with Puffin to try for a second cut at no cost. After a little bit of back and forth we got in for a cut on January 26th and were VERY happy with the groomers trim; she did a nice cut around his face and eyes, and also under the belly. They did their best to MAKE IT RIGHT and also have a lovely array of dog treats + food. Also great text message reminders and calls re: hair cuts and apts. Also, they allow you to park in their parking lot while you walk around fresh pond if you do not have a cambridge permit. lesson learned for myself to be better at communicating to the groomer what I want, and this place did five stars for customer care/service and treating Puffin well. Thank you! Tamara read more

I gave Laundromutt the heads up that I have a very anxious dog and although we medicate her, she will likely squirm a lot during the grooming and nail trimming. They said they could totally handle that. They handed her back to me (90 minutes later than they said they would, so I know she was just sitting scared in a crate for hours) with only TWO nails trimmed. They said they couldn't get anymore and then charged me over $100 for basically a bath and a janky haircut (they missed a bunch of spots). That's fine, but don't say you know how to handle a nervous dog when you obviously don't. read more

Be warned! Do not go here. I made an appointment with these people 3 months ahead of time and the receptionist told me "'NO NEED to write it down, our system will send you a reminder BEFOREHAND". They NEVER sent me a reminder or call me so I missed the appointment and got charged $100 for it. I wouldn't have been so mad about this if they specifically told me to write it down or send me a damn reminder like they said. I even have proof of this. On top of this, they didn't even tell me that it is $100 charge if I missed the appointment. Never going back here again. read more

I drove 30min to come here for a DIY bath for my little pup and they said the person in charge of the bath area went home because of a slow day. I was there at a half hour before closing so you can imagine my disappointment. I hate giving a one star review and I rarely do but this is not right. At least update your website or social media notifying the public the wash is closed so people don't have to waste an hour traveling there and back for nothing. My poor pup. read more

This is a great place to bring your dog. The staff is great. They have such a cute store front. I got my dog groomed here. They did a fantastic job. Here cut lasted long. She smelled great. I have friends who use the self wash feature here. I have moved and it is just to far to come - and I really miss them and appreciate how great they were even more. read more

Best choice for my little Bubble! I have moved to Newton 1 month ago, but I still like to take my dog and drive about 10 miles for grooming @ Laundromutt:) read more

Laundromutt - Pet Groomers Near Me - Cambridge, Massachusetts

I've been washing my dog at LaundroMutt for a little over a year now (since I moved to Cambridge) and have become increasingly disappointed with the place. It's the only thing like it in the area though, so, frustratingly, I'm sure I'll keep going there, waiting in their long lines, and dealing with their attitudes because, for now, it's still less hassle than washing my dog in the tub at home. I would be remiss, though, not to warn people about a particularly bad experience I had there. During a botched nail clipping, the groomer snapped at my dog for yelping when she hit the quick. I was shocked that she even messed it up in the first place, and then reacted the way she did, because my dog might be the easiest nail clipping in the world-- he just sits there. There was no acknowledgement, no apology, I just paid for the service and left, and my dog bled the entire way home. I haven't gotten his nails clipped there since-- THAT is something I would now rather do at home. read more

Laundromutt - LaundroMutt's handiwork - Pet Groomers Near Me - Cambridge, Massachusetts

Woofie and I are fans! Laundromutt is situated right in the middle of the fresh pond/huron rotary thing with about three parking spaces in back. I've only been for the pawdicure (read: nail clipping), which is super reasonably priced at $9. I knew I was hooked when today Woofie only needed his front paws done, and we were only charged half price! I doubt most businesses would be that thoughtful with pricing. They've also got a cute selection of collars, leashes, and toys that tend to be favorites among the dogs, like those squeaky ball things with feet. read more

Laundromutt Rules! Woof! After one (disastrous) attempt at washing my puppy at home, we went to Laundromutt, got the basic $15 wash, and he was so clean. If you can't pony up $15 to get a great wash (and you can wash for as long as you want/need), then stay home, have your dog soak your bathroom, wash a ton of towels... oh, and then do all the cleaning yourself! Another poster complained that they didn't give out free snacks. There are Buddy Biscuits that cost 25 CENTS! The people at Laundromutt are all really nice, and we are going back next week. read more

We took our friend's English setter in yesterday to give him a bath. He doesn't like baths and this was a great set up for us to be able to get him cleaned up!The person working there was super nice and cut the dog's nails perfectly, and then helped us get him into the tub. The tub makes it easy to wash even a big dog. They give you aprons to wear and get you all set up with towels and soap and everything. Overall a great experience and we'll definitely go back! read more

LaundroMutt really doesn't deserve any star but by default I have to give them one. A week ago, I took our small dog there for grooming and since then she is limping on her front leg. Our sweet little pooch was perfectly fine until we took her to LaundroMutt for a haircut. The lady at store, who worked on the dog, even mentioned that she'd struggled trimming the pooch's face so goodness knows how she grabbed on her delicate front leg to get her to sit :( I call them one hour after I picked up our dog but clearly they deny any harm-doing. We have an appointment with the vet because the limp is not going away after a week of nursing it. I do hope that our dog is not permanently hurt by LaundroMutt! read more

This is a great store, friendly staff, and the self wash is very convenient....but after having waited two weeks for an appointment to have my Labradoodle groomed, and discussed in great detail how I did not want him cut, they delivered exactly as I specified not to.....shame. I know it will grow back, but when you make the effort to explain, with photos....short of using hand puppets, I don't know how else I could have explained.... Oh, by the way...$180.00 for the cut... One hundred and Eighty US dollars.... I lived in Los Angeles...never paid more the $80 with tip... read more

Awesome headquarters for everything DOG! I am never trying to wash my dog at home again. It was so easy to come in to Laundromutt and walk out with a clean dog minutes later. Plus, for a small fee, they cut my dog's nails too! The whole set up here is really nice and they have a lot of treats, toys, and food for your dog as well. I will definitely be back! read more

Laundromutt - Hershey! - Pet Groomers Near Me - Cambridge, Massachusetts

I had a bad experience with my dog. I went to the byod self serve part and the water was freezing cold. Thought maybe it was just that one tub but the other ones also had cold water. The hose I used I saw rust on it and the bottle I used had black mold on them. When I asked the guy working about it he was very rude and basically told me not his problem. The service was terrible I would not recommend this place. read more

This place is great for self service, so easy. I would warn against getting them to clip your dogs nails though. The chap managed to nick a nail on 3 of her paws. Attached a pic of our car after. I will say he was very apologetic when I called to inform him. read more

Laundromutt - Our car after a nail clip there. - Pet Groomers Near Me - Cambridge, Massachusetts

Well, we returned here ready to pay the high price because her regular groomers were booked weeks out. they did a really poor job this time, and we payed more than ever. $100+ which i almost don't mind if the dog looks amazing. but this way choppy, lumpy, clumpy, and just looked rushed and incomplete (for example her ears were not cleaned at all). i will not return or recommend anymore. read more

It's always an amazing experience bringing my pup to Laundromutt. He's still getting used to the grooming experience, but he always comes out looking radiant and glowing! They do an amazing job and always greet us with a smile. I love how my little man looks and feels for weeks until it's time for our next grooming. I don't think I'll go anywhere else! read more

Laundromutt - Freshly cut Basil - Pet Groomers Near Me - Cambridge, Massachusetts

I was really excited to bring my 2 dogs here to get a good bath! I loved the whole idea of the place and the website looked so engaging to me. I have to say that the people were very nice and courteous and I believe they were good to my dogs as they seemed very happy when I arrived to pick them up. However, buyer beware...they charge more than the website says. One of my dogs weighs 23 lbs and the other weighs 55 lbs and both of them cost the same amount to wash ($37.) I would have thought the smaller one would have been less. There is a different price for nail clippings...clippers vs. dremel, and maybe I had to express the importance of drying to them because both of the dogs undercoat were still damp when we left and it was 40° outside. Also, neither of them smelled freshly bathed. They actually smelled like wet dog. My one dog I understand because he has sensitive skin so I get that, but the other one should have smelled like roses after shelling out $106! While I greatly appreciate not having to do it myself, I felt cheated and disappointed and overcharged when I left. I actually blew dried them the rest of the way when I got home. My advise to you is to ask questions and know what you're going to be charged beforehand so you're not left standing there in disbelief like I was when he quoted me the price. read more

This is my first time going to a diy dog wash because at 85lbs I can no longer pick my dog up and put him in my tub. The tubs were pretty confining for an large dog but to be honest that helped keep him still and prevented him from jumping out. They provide shampoo, a kong zoom, ear wipes and a few other things, but I recommend bringing your own shampoo for a better lather. The staff was very friendly and understanding of my dog's nervous, almost erratic behavior. I'll definitely be bringing (read: dragging) him through the front doors again in a month or two. read more

Laundromutt - Pet Groomers Near Me - Cambridge, Massachusetts

I'm a little torn about Laundromutt. We had taken our dog there a few times for a wash when she was a young pup. On one particular visit after a pretty vigorous workout at the dog park, (where she had peed and pooped, several times) we were standing in the waiting area, and she squatted down to pee. Apparently I didn't react quickly enough to her peeing, but I figured, hey, it's a dog place, this probably happens a lot. The owner was less than pleased and ordered me and the dog out of the store, and then proceeded to make some snide comments to my wife about walking our dog. That being said, I sent a letter to the owners, and we resolved the matter. He admitted to overreacting to the incident, and I admitted I could have been a little quicker about yanking my dog out of the store. We haven't been back since, but it's a nice place. Just make sure your dog is fully house-trained. A little pricey for what you get, however. read more

I've been a loyal customer here for the past five years and never had anything remotely "off" happen. Until now, everyone has been wonderful and patient and kind but I will NEVER come in again after a really bad experience with "Meredith". I noticed from the very beginning that she was slamming things and throwing things around angrily as she cleaned up the bathing areas etc. Getting a bath and having her nails cut aren't my dog's favorite things for sure. She's stressed by it and I try to breeze through it as quickly and uneventfully as possible. Meredith had me waiting and waiting for every single thing and treated each request as if it was a HUGE imposition on her. My requests were for the following: after the bath was over I needed a ramp for my dog. After I finished drying her I needed Meredith to clip her nails. The end. That's it. Big deal, right? Her behavior was very embarrassing and unnerving for me at the time and the fact that she was consistently rude to me wouldn't be a big deal in the scheme of things. It's the fact that her bad attitude and hostile demeanor really made its way to my dog. I've never seen her so stressed out after a grooming. Each time she squirmed away during the nail clipping Meredith would act shrill and upset and incredulous. I was trying to keep my dog calm and still but Meredith was having her own meltdown as well and frankly it was very inappropriate of her to behave the way she did. I guess no management present means you may be treated quite poorly. I don't appreciate someone taking out their bad day/life on me yet I got that and the pleasure of paying 30 bucks to be treated like a pest. read more

I've been taking my dog to the laundromutt for the "wash your dog" service and I really appreciate that a place like this exists so close to my apartment. My dog is not high maintenance and doesn't need clipping, but groomers are still pretty expensive for just a bath. I appreciate that I can bring her here and give her a bath myself. The staff is very friendly and helpful, plus it doesn't hurt that they recognize my dog and give her treats now! read more

My husband and I have been washing our bullmastiff here for years and always had exceptional service. They are well situated, outfitted for all types of pet washing, clean, organized and the staff is outstanding. In addition to our bullmastiff we have a grumpy old chihuahua. I recently attempted to cut my chi's nails and was left a neurotic mess. He is as high maintenance as they come (screaming before you even touch him) and has never suffered a nail to be cut easily in the 10 years of his life. After managing to trim some of them on my own, I thew in the towel and decided to seek professional help. I initially went to Petco. Where I was told that they couldn't help me, especially if the dog was hard to work with, and if the nails were overgrown (which I readily admit his 'do' claws were!). Once my nerves were left utterly burnt out and even worse off, for the people at Petco making me feel like a bad pet owner, I went to Laundromutt at my husbands suggestion. They literally saved the day. There was no judgement that I couldn't cut my chi's nails or that the do claws were long. They swooped in, did a simply fantastic job, with do claws and wimpy chi, and we both left better for the experience. They were quick, efficient, and provided the best experience I have ever had with my nail cutting averse chi ever. When it came time to pay they actually tried to charge me less because I had managed to cut some of them on my own. Madness, I overpaid and gladly so! Thank you so much!!! I will never go anywhere else again. read more

Sadly, this place has gone downhill for self serve dog washing. The water was cold, the shampoo dispenser didn't work, the dog wash basin didn't drain properly. On top of that the staff were unfriendly and clearly did not care. read more

Always have a great experience! Wouldn't recommend, because im selfish and dont want other people to know how nice everyone is and inviting. The place is clean and my 2 dogs voted 5 stars!!!! ps. Don't share this read more

Laundromutt - Pet Groomers Near Me - Cambridge, Massachusetts

I just took my dog, Cassie, to get the works. We got the $19 wash and dry with the deoderant shampoo. We also paid $9 to have her nails clipped, $1 for aromatherapy spray and $2 for treats. She looks like a million bucks! It was fast and she felt so much better that we were with her. She is a bit skiddish and pampered so she loved the fact that we were giving her a bath and blow drying her. I can't believe people complain of the price, when groomers leave them in a cage before and after and aren't usually the best. If you go to a groomer that takes your dog right away and does a thorough job, you will pay more than $20! read more

I brought my sister's dog Lucian here for his first bath after being shipped 2,000 miles in a filthy poo and wee filled crate from the breeder. Needless to say, he stank to the high heavens when he arrived at Logan, and made any room he entered smell like a city zoo. He even managed to make my cat smell like a rubbish bin just from licking him. Now, Lucian's descendents lounged in the French court of Louis IX , so I was apprehensive about bathing him alongside other dogs - potentially common ones with scrunched up faces and gammy teeth at that! However, the layout of Laundromutt prevents any such interaction, which was brillant. There are surgical style sinks with partitions, so your dog can't see what is going on in the sink next to him. In addition, the dog is restrained in the sink with a plastic lead, so you don't have to worry about him jumping out of the sink. They even have little steps for the dogs to climb into the baths, if they don't fancy being lifted into them. I ordered the über spa treatment for Lucian and he became so relaxed that he just sat down in the sink and let me lather him up three times!! The water was black after the first couple of rounds, so I was really glad that this wasn't going into my bath at home. Also, the staff said it was okay to use the full 16oz or so containers of shampoo and conditioner, so that was nice. After I washed him, one of the staff members helped me lift him onto to the drying table, where I was able to get the wax out of his ears with wet wipes, blow dry him, and then spray fancy finishing spray on him. Of course when I was blow drying him, he struck a pose in the window, as only Weimeraners can do, and passersby were highly amused. When we walked through Huron Village afterwards, he was walking in ever such a jaunty fashion. He knew he looked and smelled amazing and it's all thanks to Laundromutt! read more

Excellent place to take your pup for a bath and cut. Staff is so friendly and they do an excellent job!

I had my grumpy 16 year old shih tzu groomed today. WOW! She looks fantastic! The cut is superb, framing her sweet face, and she is a clean machine. The nail trim was also very nicely done, even handled a tricky dew claw situation with skill and incredible attention. The groomer took extra care as our old lady tires out pretty easily and has a collection of warts. I could not be more pleased. If you are in the market for groomer, the cost is reasonable and the service is amazing. Their facility is well kept and has a nice store, stocked with lots of cute goodies and paraphernalia. Got a gigantic bone for my large dog while there. read more

Took my dad's dog here for the self wash service and thought the space was great. Then I tried their grooming service when my dad got sick. They butchered my newfy's coat. He looked like they hit him with a weed whacker. My father picked the dog up and forgot his wallet. He left his drivers license there and promised to come right back. Unfortunately he had to be rushed into surgery soon after. They called me to ask for the payment and I let them know the situation. I thought they'd be kind and let him contact them later. Instead they threatened to call the police. For $125 dollars. They still had his license and everything. They were over the top rude and not understanding at all. I wouldn't dare leave my dog with them again. read more

We booked an early Sat AM dog grooming appt for our pooch and arrived at 8:30 as requested. Crickets....no one there. We waited till 9am and then left. When we called later in the day, the groomer informed us she starts at 9am and "no one told her she had an 8:30 appointment." (read as NOT her fault!) We spoke to the manager who offered us $10 off our next grooming. Big whoops - we'd already lost 1 hr of our day shuttling around to make this appointment and their prices are $20 more than our former groomer. Not feeling the love from LaundroMutt - will be going back to PetSpa in Somerville (even though they don't have weekend appointments, sigh). read more

I take my dog here frequently when we walk along Fresh Pond across the street especially after swimming or when its muddy. Dog Grooming can get very expensive so I like this place because its 1/2 the price. However the BEST deal is the "muddy paw's - truthfully this is the best deal! its $5. you get all of the same benefits and services as a self service wash that is $17 - just no shampoo. So it seems like your paying $12 for shampoo. I do this for my dog once a month but the in betweens can easily be $5 and that just makes it so much easier to justify when you have to wash a dog as often as I do! The reason I come back over and over is because of the muddy paws!! Great addition to the doggie menu! read more

The idea of having a self service pet wash is great. The way this particular place is ran is far from it. Because of the first come first service no reservation and no "wait list" policy, the place is a complete hit or miss. You can call and ask for the wait time, and they tell you 5 min wait. Then you show up and 30 min later and the wait is 1 hour. What's worse, when you dismayed to hear such a dramatic change in a matter of half hour -- *they* get upset with you. "It's not my fault everybody showed up at once". Makes you feel really welcome! In summary, unless you're retired and have nothing planned for the day -- Laundramutt is not the place to get reliable service! read more

Very pleasant, helpful staff. Yes, it was a little pricey for giving the dog a bath and blow dry ($19), but it's kind of my own fault, since I don't want to bath him at home. When my little white pooch turned three different colors, I knew it was time to shell out the cash. He was actually striated -- Dirt brown at the bottom, camel at the leg section, and gray everywhere else. A lot like a Rothko, actually. The nicest part about the Laundromutt: you get to choose what flavor your dog will be. I chose honey and almond, opposed to fresh scent. Now I can nuzzle with him all day long, and not get a mouthful of dirt. read more

Great for do-it-yourself grooming! Easy and somewhat inexpensive (like $22 sans nail clipping). They do have a parking lot around back (you have to enter from a side street), and, good customer service from the women who work there. But, Laundromutt is bad (read: very expensive) if you have them do it in their Drop Off Bath service -- and they charge $2.25 per foot for the nail clipping! (Who knows how much it costs to have their groomer groom your dog!). And, you have to stand around and wait for them to wash your dog because they have nowhere to put your dog once they're through. It's crazy. So, (with the special hypoallergenic shampoo that I get for free at other places, I paid) $48 for wash, dry, and clip his nails -- but not brush, cut, and style him -- while I'm waiting around. Or, for $50, I could take him to Especially For Pets, and have a full-service job, complete with brushing, cutting, and nails, and I don't have to sit around and wait. I know which one I'm gonna choose -- if (because of my allergies) -- I'm not doing it myself. ;) read more

Laundromutt is a self service dog wash and it is really awesome! For $20 you can give your dog a bath, blow dry, and brushing...prices vary depending on what you're interested in doing. I believe the most you can spend is $25-30 and that is the works, complete with hair clipping. The least is $5 for a simple bath and towel off. Its a great way to spend time bonding with your dog, and saves you money on grooming too! If you don't have the time or the patience though, they also have a professional groomer on site. They've got some cool products and a place called the Barka Lounge where you can hang out, have dog birthday parties, etc. The staff is awesome and super friendly, overall its just a fun place to be! My dog Sadie and I love it! read more

Laundromutt - Pet Groomers Near Me - Cambridge, Massachusetts

Stopped in on a whim after taking our 41/2 month old pup to the dog park and she left filthy! Ha ha... The staff working that day were friendly, and offered us help in figuring what would be best to work with our little girl. My only complaint is that I felt a little overly sold on scents and the 'premium' shampoos after I specifically said "I want unscented since she is a hound, and is very smell sensitive". /shrug That said, since it was our first time in, one of the staffers helped us get our pup all set up and explained how to use the washing station. (Granted, as soon as we started her bath, we became the "worst daddies ever"!). It wasn't nearly as traumatic of an experience as she might have thought... but it is nice to know there is a place that you can bring your dog and give them a bath that has the resources far better than your bathtub at home. They seem to also do book ahead appointments (shampoo/cut/dry/nails etc), which was not really apparent . (and I'm not sure WHERE they would do it either-- unless they use the same area where you can do on your own, the bath area isn't huge, but there are probably about 5-6 large stainless steel 'sinks' and drying stations). Once she is old enough, that may be something we consider. (Haircut) We also spent a few minutes shopping, and got a toy. They have a large selection of chew toys, bully sticks, leashes, collars, and dog food. (No blue buffalo, though... shame). Id rather shop here than at Petsmart just in the plaza next door, but you do pay a premium. We'll be back for sure. read more

I cannot speak highly enough about Laundromutt! I have a very large, very terrified dog. He is so scared of people that I have refrained from ever having his nails professionally trimmed, so I was very apprehensive about taking him in. As it turns out, I've been stressed out for nothing! The lady who helped us was professional, kind, and enthusiastic. The trimming was painless and quick. I've been taking my other (well behaved) dog to Petsmart but that's going to change. Oh and the prices are very reasonable. Bottom line: I love this place! read more