I've been a loyal customer of this groomer for over 18 months, and I must say that my recent experience was nothing short of appalling. I've always appreciated their services in the past, but this time around, I encountered unprofessionalism, disrespect, and a blatant disregard for customer satisfaction. Firstly, I brought my beloved dog in for a grooming session, hoping for the same care and attention he had received before. However, instead of offering guidance on how to address any matting issues, my fiancé felt berated. It's essential for dog parents to receive support and advice, especially when dealing with grooming challenges. The most distressing part of the entire experience was the groomer's behavior when my fiancé questioned the quality of the groom. After a rushed 45-minute session (a significant deviation from their typical 3-hour duration), our trembling dog was presented to her. Instead of addressing her concerns with understanding and professionalism, the leash was aggressively tossed at my fiancé and there was a verbal attack. To make matters worse, the groomer and their staff went to extreme lengths to intimidate us, even filming and harassing my fiancé when she declined to pay for a service that was clearly subpar and not up to their usual standard. Resorting to threats and inappropriate behavior is wholly unacceptable and reflects poorly on the establishment's integrity. They had followed her down the street, with a camera in her face until 2 concerned citizens interjected. To make matters worse, when I visited the establishment to pay the full price for the unsatisfactory work, I, too, was met with hostility. As a testament to the unprofessionalism I encountered, I recorded the entire conversation. There was no willingness to acknowledge any mistakes and I was met with defensiveness and confrontation throughout the interaction. As someone who seldom writes negative reviews, I feel compelled to share this experience to prevent others from enduring such appalling treatment. A business that attempts to silence legitimate feedback through intimidation and harassment should not be condoned. I implore the management of this establishment to reevaluate their customer service practices and prioritize respectful, transparent communication with their clients. Customers should feel valued and respected, not bullied into submission when expressing concerns. I sincerely hope this review serves as a wakeup call for the business and encourages them to make the necessary changes to ensure a more pleasant and respectful experience for their patrons. read more

If I could put 10 stars I would!! My Dog Daisy love it here!! Daisy hates when I cut her nails and give her a bath she has so much anxiety towards it but and at other places I've had to take Daisy to the vet for a nail that was clipped too short at the TPR they are so gentle and caring and consult with me how I was Daisy's cut to go! They handle Daisy with so much love and care. They never go too short and always check in with me for each appointment if i like how her cut is going or if i want to make any changes which I appreciate! They treat her as if she's their own. Always give cute pictures after her appointments and she leaves there smiling the biggest smile. It's nice to find a place that not only I like but more importantly Daisy feels comfortable and happy at. I've never an an issue with them and I look forward to being her there for many years to come! All the staff is so kind and the atmosphere is so chill and peaceful. Couldn't find a better place thank you to the whole staff for being the very best with my fur baby read more

Mom took me to The Pooch Room so I could get a bath and a haircut. My auntie sends my cousin Sammi to The Pooch Room too. Sammi is a very cute little doggy. I am older than Sammi and I needed a cut and bath badly. Being a schnoodle, I have a tendency to be picky and have very high standards not to mention I do not stand still! The team at The Pooch Room were great to hang out with, they gave me a great bath and cut my hair perfectly. When Mom picked me up, she could not believe that I was even more handsome than when she dropped me off! Mom and I think that The Pooch Room team did an amazing job, they are super nice, easy to work with and they helped me enjoy my visit with them. Mom is definitely taking me back to this great team. I could tell they loved having me too! read more

Absolutely the best dog groomer we've used in our oldest maltepoo's 8 years (we also now have a 3 yr old). Haircuts are beautifully even, nails cut, anal gland release, toothbrushing, etc, and they smell fantastic! Beyond this amazing service, his prices are more reasonable than most. He also offers beautiful, fun coloring, and they come home with handsome bow ties for our boy, pretty bows for our little girl, and a wonderful picture/portrait to frame &/or share with friends and family. Check out his Instagram! ADORABLE!! He opened maybe a year ago just about one mile from our home in Malden, and we could not be happier. What a blessing! We have recommended numerous friends who are equally thrilled with his work. Check him out!! read more

I got a brand new puppy and was new to the Malden area. She needed a haircut and I was so lucky I found the Pooch Room. Javier was so kind and patient with her because obviously she was afraid. Well she came out with the cutest bows in her ears smelled beautiful and what a great haircut. She has since gone back 5 times and I have never met anyone who treats these pets like they were his own little babies. Each haircut is exceptional. He is beyond talented and the price is great. I look forward to viewing all the pics he puts on his site and all his updates. The Pooch Room is the best ever. You cannot get anyplace that is clean beyond clean. Thank God I found Javier!!!!!! Michelle read more

I've been taking my senior dog to the Pooch room since they opened . Javier and the Pooch room staff are amazing at what they do , they have made my dog feel so comfortable to the point where she prefers to go with Javier rather than me . They are professional , clean , friendly and have always been welcoming to everyone. I always recommend the pooch room to family and friends and will continue to do because of the attentiveness the staff has towards my senior dog . Thank you Javier and staff your work and effort is always and will continue to be recognized . -Laura & Paulina read more

My dog is really shy with new people and around other animals. I used to take her to Petsmart but she would always look sooo terrified when I would pick her up and they would always cut her hair way too short. I was recommended to come here by my lash lady who also takes her fur baby here. I LOVE it. Javier does a great job with my yorkie. He always cuts her hair just how we like it and want it. She always looks clean and happy and he always adds adorable accessories to her which we love. We definitely appreciate the time and effort he puts in with her. read more

Can I just say that this by far the best groomers I've dealt with for my puppies . The staff caters to your dogs and you can tell their work. I've always had a great experience at the Pooch Room , the staff is very welcoming to me and my pups. My dogs always come out smiling each time , super excited to look fabulous ( lol ). I live all the way in West Roxbury and travel each time . I am a picky person when it comes to things in my life , I am big in quality . And the quality is superb ! read more

We love sending our rescue to the Pooch Room. When we adopted layla a couple years ago they were the first people we called to take her in as her new groomer. I loved Javier from the moment we met and his staff is great too! For a skittish pup they take such good care of her! I love the back drops they use during the different seasons as you can see in the photos I posted. The other thing I really love is how open the space is and you can see EVERYTHING! read more

If anyone knows the distance from Stoughton to Malden, you'll understand how much I love The Pooch Room. My mini poodle Lokke always comes out looking his best that he's even unrecognizable sometimes. I have really bad allergies so some fragrances are too much for me but he always smells really good but not overpowering. I can't say enough about the Pooch Room, they have a lifetime client out of me! read more

I absolutely love the pooch room ! Jean always does an amazing job with Momo even though he can be a bit difficult. Javier is amazing when it comes to scheduling or rescheduling if needed and I truly do appreciate the great work that everyone at The Pooch Room does to keep us coming back. Plus my little troublemaker always comes back looking absolutely phenomenal. Thank you again The Pooch Room . read more

Javier and the team at The Pooch Room are great! We've been bringing our two dogs here for a few years and we've always been happy with the outcome. We've sent over a few referrals and when people ask us where we get our dogs groomed, we proudly mention the the pooch room each time without a fail. Thank you for continually grooming our Pablo and Udon and we hope to be longtime clients! read more

Javier and his staff are the best groomers I have tried 3 different groomers before I was referred to the Pooch room .My Ruby always comes out looking so cute hair cut just right I don't even have to tell him he knows what I want . I recommend the Pooch room for anyone looking for a groomer I travel from Boston to Malden it's worth it read more

I brought my shitzu and terrier mix here for the first time. Brianna groomed them. She did an awesome job! I have been going to Pet Smart and the cut has always been good but very hectic and stressful for the dogs. This place was very relaxing and she was done with both dogs within 2 hours. I will be going back! read more

Our groomer retired and we were having a difficult time finding a good groomer. The tech at our vets recommended them. Nice people and they did a great job on our two dogs - thought parking might be a problem, but they have a parking lot on the street beside the building. Highly recommended. read more

The pooch room was great. My dog always gets anxiety before the groomers and walked right in no shaking. They we're cost effective and diligent with him. The attention to detail and asking specifically what we wanted was great. I highly recommend him for either location. read more

I took my goldendoodle here. I couldn't be more pleased with his whole experience! It is by far the best groom he has ever had. Javier and his staff was just amazing from beginning to end. Highly recommend. I wish I could give 10 stars. read more

Been coming here for 5+ years and I mean the experience is great, staff is great, and they are always asking how our dog is and what's new with him so they can give a the right care he needs while he's there! Highly recommend read more

They always squeeze my nala in the same day if they can. This is my go to place for my baby to get groomed. I usually message them on social media and they reply promptly! Highly recommend. She smells so good for a while too read more