Woof! Woof! My pup, Korky, and I give this place two paws up. Over the weekend my wonderful pup managed to eat something disgusting on one of our many walks throughout the neighborhood. What happened to his stomach and the mess it took on his fun fur is really a story that I can not re-tell. I had read about the Laudromutt on several occasions so I figured this would be the best time to try it out. The employees there were more than helpful getting my smelly pup and I set up. We washed, we dried and we had a good time while doing it! As I was leaving the place was starting to get busy and it seemed many of these people were regulars. While the prices are a bit steep ($19 for a full wash, dry, etc) it was worth it not to have to clean out my own tub after, chase around a wet dog, etc. We are officially Laundromutt fans! read more

My little guy Oliver is not that big (under 40 lbs), but my bathtub does not make bathing the guy easy, especially when he stinks after a day full of fun in the mud with this friends, so I take him here 'cause it's easy... and most of all, FUN!!!! Highlights: - 5 stars goes to the friendly, helpful staff. - Love the doggie lounge upstairs where the little man can chill before he gets his fur did - Pricing is very fair - $15 without blow-dry and that includes shampoo and towel service - Parking in the back is a huge PLUS - Quality pet toys and products at the front of the store. Oli's very picky with his toys, and I got him a sturdy ball here that has yet to be torn apart! HUGE plus! Love this place and would definitely go here again! read more

My dog and I just came back from Laundromutt after a mishap with some mud puddles at the dog park. And I have to say, I was really impressed. I'd been hesitant to go because after all, I really can do it myself at home. However, after giving him a bath there, I don't have a bad back or hair all over the bathroom and a wet dog on my carpets. The staff was really attentive and friendly and the equipment made things so easy. I have a border collie mix. Normally it takes me at least an hour to bath him. But there, it took 20 minutes at most. I was able to wash (with my choice of yummy smelling shampoos) and blow dry him in addition to clean his ears and spray his coat with some de-tangler. All for $19. I'd do it again in a heartbeat and probably will soon! read more

This is the only place I go although there is one closer to me in the Somerville/Charlestown line. The people are really nice and helpful. The place is extremely clean and they have a great assortment of foods, treats etc...I met the owner today and he was very kind and knowledgeable about all his products int he store. I have never had a bad experience here and will continue to go back. read more

Ok, with a few days for us to notice the details, it's a pretty bad haircut. More like a scalping. Too short, uneven, and I think they nicked his tail. I'm not going to downgrade the star rating (yet) because it usually takes a few trips before a groomer gets it right. But it's no exaggeration to say that this is among the worst haircuts he's ever had. read more

I took our Great Dane to Laundromutt after he'd spent a week boarding at Pet Companions Bed & Biscuit while we were on vacation. He probably will fit into our tub at home, but I have no desire to try to get him into it and don't want to deal with the mess that would inevitably result, so, enter Laundromutt. I read the reviews here on Yelp before I went, as well as their website, so I was prepared for the prices. I selected the basic self-wash package (with just a towel-dry) and did upgrade the shampoo to the oatmeal variety for dry skin. The staff on duty were very helpful and showered my dog with attention - one woman set up the largest bath station for me, helped me get my dog into it, and showed me how to use it, and helped me get my dog out afterward. They provided me with a chamois towel as well as a regular towel (I think they threw this one in as an extra given the size of my dog). There are rubber-coated aprons for you to wear, and i definitely used one knowing that my dog would make every attempt to shake off every drop of water I sprayed on him. I was the only person washing my dog at the time, and I had no problems whatsoever. I have used self-serve dog washes before - there was one at a great pet store we used to frequent in the San Francisco area. Laundromutt is more expensive in comparison (and I'm always surprised when I find things that are more expensive here than in the San Francisco area) - the self-serve wash I'd used before only cost $9 with all the towels I needed and free shampoo (and you could bring your own shampoo too - I don't think that would be accepted well at Laundromutt, though I did not ask, to be fair). They also sell treats, collars, and other dog-related items, though I didn't buy anything else. They have a few free parking spots behind the store also - and we all know that free parking is the best parking there is. Overall, I think Laundromutt is pretty good - I'd give them 5 stars if they were just a wee bit less expensive. read more

I love, love, love this little shop! I took my dog in for a nail clipping a few years ago and this place ended up being one of my 2 permanent go-to shops for his food. Their prices are totally reasonable, there's free parking in the back, and their staff genuinely loves dogs and is incredibly knowledgeable and helpful if your dog has any sort of food allergies. read more

Great place to bring your dog! The new owner Rachel is absolutely amazing!!! She knows her stuff well. And all the staff are super friendly and know what they're doing! They always have daily specials. They also sell lots of dogs supplies there as well, If you're looking for a cell service dog wash this is the place read more

My dog was in need of a haircut. Usually you have to wait a week or so but they had an opening the next day. I was jazzed. Brought him in, was told it would be up to three hours. Took a little less than that. Bammo! He looked amazing. He is really squeamish about getting his face trimmed but they managed to do it! Thanks! read more

"We haven't been back since, but it's nice place. Just make sure you dog is fully house-trained. A little pricey for what you get though." I completely agree with this. Firstly, my dog isn't that big and he ain't a fighter when he gets in the tub, so laundromutt is kind of pointless for me. With that said, one time he rolled in something truly heinous. I took him there, and the owner was on me like a hawk about my dog peeing on anything, which he wasn't threatening to do. Also, the price was $15 for a simple shampoo wash and towel dry. Now, I'll admit that he looked the best he has ever looked after that, but the price was high enough that I'm not going to go there on a whim. Definitely only a place for people with big dogs or small tubs. Or an anal retentive need to keep your dog clean. Or all three. read more

I'm so glad this exists in my neighborhood! In addition to having fabulous bathing facilities and pro nail-trimming service, their shop is well stocked with great items. The staff is great too. Always a parking spot available behind the building on Garden Street. We are regulars here - for bathing, food, and treats. read more

Reviewing exclusively for the retail side of the shop, as I've personally never used the washing/grooming side. BUT I LOVE IT. A majorly wide variety of quality products, along with friendly and helpful staff. Proximity to Fresh Pond and the Danehy dog park are just bonuses for me, so we can stop by to fill up on new treats during a walk. read more

I have been comming here for some time now and have never had a problem. They're all so great and friendly, and the groomer always does a fantastic job. When I bring my pompom in, she's always so excited and even recognizes the groomer and wags her tail. I have also taken her to their other shop BYOD in Southie. Although I work in Southie, I visit family in Somerville, so I drop her off in their Cambridge location. The groomer follows details precisely and is very passionate about her job and the work she does. I never leave unhappy. I know I should have written a review long ago but I couldn't help but notice Kay H's review and it was rather appalling. I know anyone could be upset about 'cuts' on their dogs, but to base a 1 star review on an accident and not the job does seem unfair. When the groomer did my dogs nails in one groom, she did clip her nail and it did bleed. But the groomer told me about it. This is why I doubt Kay H's comment. Seems to me, you just want a free groom. This place is superb and it's the best service I've gotten in any pet shop, keep up the good work everyone at Laundromutt and BYOD. read more

Hands down the best place to do something yourself. Staff was omega friendly, and were very helpful when they realized I had no idea what I was doing. It was just an awsome experience overall. The price just cant be beat. My brother and I got the Uber Spa package which is just conditioner and blow drying thrown in with shampoo for $23. Used to bring Puma to Toureen in Watertown, $50. Not saying that it was bad service there, just saying Id rather pay 23 to do it myself than 50, just saying. Coming from someone who used to give his 75 pound dog a bath in a household shower, Ive gotta say that the facility was nice and everything is cleaned up and ready for the next dog to come up and get a bath. There is even a lounge upstairs the size of a small living room that has books, a tv, AC, and couches. Bascially you come in and... -pick your package -get your dog in the tub -shampoo shower rinse (you get 2 bottles of shampoo per dog) -dry -groom (ears, spray conditioner, nails, etc) -leave soo fugging happy Puma desperately needed to get his clawwwsss cut and fearful that it would be charged, i asked them if they could show me. Not only did they show me but they helped me keep him still while i hacked away at them. Theres also parking in the back. In the actual shop itself there are a lot of nice high end looking toys, bowls, treats and raw hides, I didnt buy any but im sure they were reasonably priced. if you happen to be waiting for a ride like i was, down from the rotary theres a park and stuff that ur newly bathed dog can roll around in too. Gawrsh i fell in love with this place my first visit and im sure to come back again. read more

This review is about grooming. My poor chow chow mix was a gross matted mess and Lauren got her clean and fluffy and beautiful in less than 4 hours, for $120. Considering we hadn't brushed her in months or given her a bath since July, it was a serious miracle. They also have a parking lot right out back! We will be back for sure. read more

Expensive compared to similar dog-washes I've been to in San Francisco, and that's saying something: rarely do I find something more costly here than there. It's a bit galling that you have to pay something like $3 extra for oatmeal shampoo (for itchy skin, versus their regular doggie shampoo). I mean, really, the whole bottle of oatmeal shampoo probably only cost twice that, and that's if they're buying them one at a time, retail, which I highly doubt. It's also cheap of them that they don't give you cookies for your dog while you're doing the washing; you have to either remember to BYOC, or buy some from their storefront before getting your dog into the tub. Every other place I've been to supplies a free-flowing cookie jar next to the tubs. More cheapness in evidence that you get one, just one, shammy-style towel for your dog. Want another? That's extra. Again, other dog washes I've been to provide an unlimited stack of fresh white cotton bath towels for customer use. All that said, the place was clean, and well-organized considering the number of customers, dogs, and staff everywhere. Given that it appears to be the only do-it-yourself dog wash around here, it's definitely the place to go when your dog is too big and/or too filthy for your bathtub. I just think they could take some pointers from their more generous and welcoming West Coast brethren. read more

Dear Laundromutt.... Thank you for making it easier to wash my stinky muttly dog. I love him- but when I wash him at home bad things happen- i get soaked and i have to clean dog hair off the walls and ceiling and .... well, everything. LaundroMutt has several price levels for washing your dog yourself. You can go basic and towel dry or go fancier with a special shampoo (i recommend the de-greasing citrus) and conditioner and the dryer. They even have these great hoses with the shampoo shooting through all sudsy. So you don't end up with half a bottle of shampoo in one spot trying to dilute it. The staff was really friendly and helpful and handled my quirky mutt and had him wagging and giving kisses. (he's super nervous and this can really go in the other direction) They even cut is toenails and did a great job! (and $9 is really reasonable for that by the way- most vets charge more!) They also have grooming but I have not used that service. I did notice that they don't have crates for drop off dogs which is great. (**I worked at a dog wash in another city.. generally places that don't have the crate situation are great for more anxious dogs because they aren't sitting around all day. They get groomed when they come in and then they go home. WAAAAAAy less stressful for the dog!) I Do wish that their retail store had more "functional" collars like martingales and lupine in general.... but that's just personal preference. The collars that they have are super cute. They do have gentle leaders which i am a big fan off! I have been twice now and I will keep making the bimonthly pilgrimage to the land of the non stinky mutt! yeah for my clean snuggly tuba dog! read more

I have been bringing my little pup to Laundromutt mutt since she was about 3 months old- now 5 months. My boyfriend and I have nothing but amazing things to say about this place. DIY Baths: For our little pup, it is perfect as we have done 2 DIY Baths so far. We really love having the tub with the water hose to help get her really clean, plus the drying station is super helpful to have. It gives as a place to dry her (we use the blow dryer and have no complaints), comb her and do some quick grooming that would be much harder to do at home. Grooming: I love Laura. She made me feel comfortable bringing Ila to be groomed. We had previously brought her to another groomer who told us our pup was too much to handle, but with Laura, she understood that Ila is a young puppy and made need a bit of time to be comfortable. Ila came back with glowing reviews, so I know I found the right groomer for her. Plus, Ila looked snazzy to boot! Treats/Clothing: Every treat we have had, Ila has devoured! I also love that they are healthy and natural treats. The staff also helped me pick out some winter clothes for our pup and they were more than accommodating in letting me have a little fashion show to make sure we got the right coat and fit! read more

Hey, So our dog's were a bit on the dirtey side after taking them on a free for all somewhere in Lexington's wooded area. (make sure you are appropiately dressed) I forgot where we were going and here I am wearing capri's and a tank with flip flops on. Mosquito heaven!! Soo anywhoo back to the review. Yari and Pixel after having a great time went for their very first Laundromutt bath. I have seen this place before and was always curious. We walked in and were able to wash them right then and there. It is not that big, but hey you are only going there to wash your pup. They have elevated tubs with a hose that pumps shampoo into it. Pretty cool!! I took advantage of that. I think I soaped Yari for like 20 minutes. They have different soap scents to choose from, I think some are an additional fee. You can either towel dry your pup or dry them with the super vacuum blow dryer. I liked the blow dryer but watch out if you have a hairy dog because her hair was flying everywhere. This place is def better than washing them in our tiny stand up shower. I would recommend it. I just wish it was not so out of the way for us. read more

This place rocks! We've been taking our chocolate lab there since they opened and the service has always been great. Everyone who works there is very friendly and loves being with dogs. I would also recommend buying food from them - good prices and, if they don't have it in stock, they can order it and have it within a week. read more

Staff was friendly and helpful. The tubs were good and the water pressure was perfect. The oatmeal shampoo was nice. read more

Laundromutt - Maverick - Pet Groomers Near Me - Cambridge, Massachusetts

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I recently visited Boston over the Holidays with my 2 year old shepherd mix who quite frankly sheds a small dog everywhere we go. We were staying with my boyfriends family, and I wanted to make a good impression by taking Larkin to get a bath. Laundromutt was a dream come true, and for my anxiety about the situation of shedding... exactly what the Dr. ordered. I first took Larkin in for a self service bath on a busy Saturday afternoon. There was a small wait, I was impressed with how popular the place was! The staff was friendly and very accommodating of my easily excitable Larkin! I put our name in for a self service bath and took a quick walk around the block. Just as we got back out name was being called. Staff helped my 85 pound Larkin into one of their stainless steel tubs with a ramp. Larkin was apparently very comfortable even with the blow dryers going! We started our bath, but we definitely needed extra conditioner to try an get all the hair out before blow drying. One of the friendly staff members brought me over an extra bottle and I dove into the task. Scrubbing.... AND SCRUBBING CONDITIONING AND RINSING! After the bath staff helped me to move Larkin from the tub to the drying table. I toweled off Larkin who was still dripping clumps of hair and water. I was brought several towels to start the drying process. I asked for a nail trim as well. While we were at the drying station a nice young girl came over and could sense my frustration and anxiety with how much hair I was about to fly all over the shop. She reassured me that's what they were there for! She proceeded to cut larking nails, which always makes me nervous because I hate blood! She was able to get though all 4 paws with only one little nick which she gingerly held something called "quick stop" to the nail. She told me that "quicking" nails although seeming stressful is not bad for the nail, and most dogs don't even feel it. Which seemed to all be true as Larkin wasn't bothered at all by the experience. I started to blow dry... I couldn't believe how much hair was coming off. I turned off the dryer and asked the same girl who was helping me if she was a groomer. She said "nope all of us are hear to help, trained in only nail clipping and bathing." I was surprised as she was so great with Larkin through the whole process. I then asked sheepishly "do you have a groomer? I don't think I can do this my self...Its just too much hair! The girl laughed and said of course we can help you. She told me they had a groomer named Laura and they could see if they could fit me in while I was in town. The beautiful ending to this story is that I was able to bring Larkin back to see the groomer Laura before Christmas. I have never seen Larkin look so smooth and soft, He was happy when I came to pick him up and best of all my boyfriends parents were so pleased with the lack of hair!! Thank you Laura and Laundromutt. You just may have saved my relationship with my soon to be in laws! read more

I've been bringing my little man Zeus here since he was a pup and it's the only place he likes! He leaves looking SO good, smelling great, and he is ok about going there (doesn't freak out). Laura is an amazing groomer and, man, can she groom the heck out of my little man! I moved to Burlington and cheated on Laundromutt once or twice, but I won't be doing that again. It's totally worth the drive! read more

Let me start by saying that we've been getting our senior Yorkie groomed at the Laundromutt for over four years and have been very happy with the work done by Laura. James, who has been the face of Laundromutt for me, has always been amazing. Unfortunately Laura left and our timid little pooch was seen by Jackie 9 weeks ago. She had a hard time grooming our pup and when I picked her up after 3 hours she hadn't groomed her face, feet, or back-side. And my sweet little pup was shaking as if she had been through a terrific ordeal. Needless to say I was very disappointed. I tried to find another groomer, but everyone seems to be fully booked, so I thought I would give Laundromutt another chance. Maybe Jackie was having a bad day. I explained to James and Jackie what I was unhappy about with the last groom and Jackie gave me the excuse that "she tried to do the best she could, but your pup wouldn't have any of it". She promised to take her time and do better this time. So I gave her another shot. Unfortunately, the results were only slightly better and once again my poor little dog was traumatized. She was shaking and cringing away from Jackie as if she had been treated very badly. James apologized and offered to not charge me, but we agreed on a discounted rate. Needless to say I will not be going back to Laundromutt until/unless they find a new groomer. Hopefully one who actually knows how to work with older, skiddish dogs. read more

Hands down Laura is the best groomer I have taken my dogs to. My two dogs are doodles. One has super curly hair and he stands like a statue while being groomed. The other has thick wavy hair and bounces around like a balloon on a string. After multiple bad grooming experiences at other places by the time I got my dogs to Laura they were a giant mess. She did an amazing job with them. They both look incredibly handsome even though she had to shave them very short. Happy dogs!! read more

Laundromutt - Before - Pet Groomers Near Me - Cambridge, Massachusetts

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Ok... I am giving 4 stars because I love laundromutt by Fresh Pond in Cambridge. The staff is fantastic, the place is super clean, prices are great. However, I have to say I DID NOT HAVE A GOOD EXPERIENCE AT THE NEWTON LOCATION. After I told the groomer that I did not want my dog shaved (I have a sheltie) and that I wanted only a short cut, but with the dog still looking like a sheltie, she cut his hair super short... kind of shaving him... I almost had a heart attack. My husband was super upset too. She did not even look me in the eye when she handed Joey (my dog) back. I know hair grows back.... but she needs to find a different profession if she does not understand when a client says DONT SHAVE MY DOG. Anyway.... I have heard the groomer over Fresh Pond is fantastic and I will keep taking Joey there... But beware of Cindy at Newton. read more

Second time grooming my standard poodle at Laundromutt, and this time was even better than the last! For anyone with a dog that gets scared at grooming times, please try out LM. My poodle was petrified to go to the groomer at PetSmart, where she would wait for hours to get groomed (with an appointment) and have to sit in the forced-air dryer. She wasn't remotely upset when I picked her up from LM--she seemed calm and the cut was exactly what I wanted. Janice does a very professional job. Will return! read more

Greatest self-service dog bathing/grooming place in the world. Immaculate, functional, kind/patient/helpful staff. Laundromutt has a wide array of high quality dog food and dog accessories. The present manager, James, does an excellent job. read more

We love Laundromutt! The staff are incredibly helpful, including lifting my 70 lb dog into and out of the tub. All of the supplies that you need are provided, and they do nail clipping and grooming too. I avoid the nasty mess in my own bathroom by coming here! Nice pet shop as well. Highly recommended. Parking is sometimes a challenge but it's worth the hassle. read more

Well ... I agree.... it is a little pricey. I have used the self-service only once. They sure do have cool equipments to make it easier for her to clean up dogs. But then I have no problem washing mine.. so I don't think I will be using the service. I loved Alana, who was a groomer there but she left. She was really great..... So I was very disappointed to hear about her departure. I don't know how good the new groomer is, but I should definitely try. read more

I used to love taking my dog to the Laundromutt on weekends for a bath & quality time! We would go for a walk around the fresh pond afterwards and make a day out of it. However, 2 years ago my dog was sprayed by a skunk.... i had a special formula at home to rub all over his fur to take the smell out and the instruction was to bath him 12 hours later. So i showed up at the Laundromutt with my skunky dog for the best bath of his life. They even have a special "De-Skunk" bath with special shampoo... perfect. I started his strub down in the tub on my furry lab mix. unfortunetly he started having diarrea in the tub. He was very stressed from his interaction with the skunk and not feeling well due to this. Skunks tend to spray dogs in the face/mouth, so clearly he was sick. i cleaned out the poop with my latex covered hands and I decided to skip the drying and leave with a wet dog. As i waited in line to pay a woman employee came over to me and said "he is doing it again!", i ran over to my dog who was still standing in the tub waiting for me, and he was again having diarrea (poor fella). She said to me, "I think you should just leave". so i had to wait, pay, and leave feeling like i was scolded for having a sick skunky dog. I feel terrible that he was getting sick, but this is a place for dogs to be groomed and bathed, why do i have to feel horrible and embarassed by this? Also, I used to have my dogs nails trimmed here. This was always a big production. My dog is not easy when it comes to trimming. He is very squirmish & whiney, but not harmful during the triming process. it definetly takes 2 people to do it, but, these professionals couldn't seem to get it done. This was another reason why I decided to not go back after the skunk incident. read more

This place is wonderful! My dog has a very wash-and-wear coat, so I haven't used their grooming services, and I prefer to Dremel his nails at home, so I can't speak to their nail trimming services. However, the BYOD self-wash stations are really great, especially for when he is blowing his coat. The wash stations are clean, and come with a Zoom Groom you can borrow! The price includes shampoo and conditioner, or you can bring your own if you prefer. They offer stairs and ramps for dogs who need help getting in/out of the tub, but they'll also offer to gently lift your dog (even a big dog like mine!) if you prefer. There are also kitchen timers at every tub, which are really helpful if you're using prescription products that need to be left on for a certain number of minutes before rinsing. The standard wash includes a towel dry. For a little extra, you can use a high velocity blow dryer, which is an absolute godsend when it comes to shedding! The washing stations and the drying tables have waterproof collars tethered to the wall, so you can safely remove your dog's collar and leash during their bath. And, you get a waterproof apron to wear during the bath, so you don't mess up your own clothing. They have a great selection of treats in the main store, too - perfect if (like me) you're a sucker for those pitiful bathtime puppy dog eyes! read more

Last bath is at 6:30. Store closes at 7:00. I showed up at 6:35 for a bath with towel dry and was turned away. Poor customer service.

I am not a frequent customer, as my dogs rarely bathe, but when they do it's at the Laundomutt. The service saves my drain from being clogged with the fur of two small dogs, and saves me from having to worry about a mess. This last time that we went, both boys got a wash and a nail trim. I'm sorry to hear about G.P.'s experience in a previous review, but I have nothing but raves for Meredith. Both of my dogs have a serious case of Nail Trim Resistant Disorder. Meredith was able to quickly and thoroughly clip each dog's nails while being patient and calm. One of my dogs tried to nip at her and she firmly redirected him and continued clipping his nails. She was wonderful. The location and parking are great -- especially for those times when Fresh Pond is very muddy or the boys find something very smelly at Danehy to roll in (resulting in bonus bath time), but I would agree with some previous posters that the prices are on the steep side. If I had to bathe my fellas more regularly, this would be an indulgence I couldn't afford. read more

This place is great!! Staff was super friendly and helpful, and the price was totally reasonable. My girl hates baths and being left alone at a groomer makes her anxious. Laundromutt is the perfect solution, I bathe her myself so she's more relaxed, plus no bathroom clean-up for me! They also have a dizzying array of treats for a reward after a nice bath. read more

Bathed my 80-pound dog at LaundroMutt, and I was totally impressed! The staff was friendly and knowledgable. The DIY doggie bathtub was spotless and came with nice extras like special ear wipes for dogs. The store had lots of fun stuff, but I didn't feel pressured to buy any extras. An overall great experience for me and my dog. read more

Love this place! The staff are great, and they have so much patience with our Brittany, Pepper, who hates being bathed.

We visit every 2 - 3 weeks... wash, towel dry and nail clippings. I'd give this place 5 stars but 2 stars are lost for 1 bad experience. For some reason, one of the groomers got in the face of my dog when we were checking in. The groomer did this weird fake attack thing by repeatedly jumping towards my dog and putting her hands in my dogs face, jumping back and repeating it a few times. When this occurred, I was shocked and beside myself and did not know how to react (I was a relatively new dog owner at the time). Luckily my relatively newly acquired rescue dog did not react with aggression, but reacted with submission. I washed my dog got her in the car and then decided I was so angery I needed to address the issue directly with the manager (who witnessed the incident and when it occurred attempted in an indirect way to get the groomer to stop). The manager effectively responded to my concerns, admitted he was shocked by the groomer's behavior toward my dog and said he had already addressed the issue with the groomer and will do so again. I know a lot of the manager's reaction to my concerns came from some good customer service training and/or skills, but I did get the feeling he truly cared and was also a bit shocked by the groomer's behavior. He did a good job repairing the relationship. If it was not for him I would have decided to go somewhere else for this service (where would I go though, there's no competition). I saw the manager a lot before and see him a lot after this incident and he has always been a pleasure to deal with and an over all nice guy. The staff is also generally pleasant to deal with, but when the place is super busy some of the staff get a bit grumpy. read more

I liked Laundromutt but it was more expensive than they make it seem on their web site. At the end of it all my dog was nice and clean but it cost me 27.00. I pay 30.00 to have someone else do it. Not sure if it is worth it and perhaps we will only go again for a special occasion. read more

I don't usually write reviews. I understand good days and bad days in business life and sometimes things don't go as we hope or plan. This is one of those experiences. The first time I took my three dogs to Laundromutt for grooming, everything went fine. I can't say the same for our second visit. First of all, I had requested no perfume in the shampoo - not for the dogs, but for my husband and myself who have allergies to perfume. This was ignored, claiming the perfumed shampoo cleaned better and it would wear off in a few days. WE ARE ALLERGIC. This was not taken into consideration. Secondly, my Kelpie only needed to be deshedded and shampooed. I should have done this myself because when I went to pick up the dogs, she had been scalped and also was sporting a hotspot she did not have when I took her there. Her undercoat was bright red from the treatment and she was so sore that medication was required to ease her pain. What added insult to the injury was the claim that she came in with this hotspot, as though I hadn't noticed it. I know my dogs and their bodies like any other responsible pet owner. They are my family. Laundromutt tried to put this on me. I paid and left and will never go back. However, we wouldn't want this to happen to anyone else who chooses to go there and needed to let Laundomutt know how disappointed we are in them. read more