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    Pooch Parlour

    4.9 (51 reviews)
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    Lindsay H.

    Having adopted a 2 year old husky, we had no idea what we were getting into with the HAIR! Mina is tentative with people and can be intimidating but everyone at Pooch Parlor is so kind and patient with her. She looks beautiful after every appointment!

    Pooch Parlour: Horrible Customer Service. Sloppy Grooming. Poor Management Dog owners know how difficult it is to find a good groomer, or even get an appointment for one. That shortage in the market gives space for unprofessional pet groomers like Pooch Parlour to stay. The lady -who introduces herself as co-owner- is shockingly unpleasant and outrageously rude, not only to customers but also to her own son who works there. If only that, but the grooming was a total disaster. It took a ridiculous 4 hours to groom a puppy! You'd hope for a good job after 4-hour grooming but it was not the case here, and not for $80. The coat was totally untouched, 2 legs were trimmed and 2 legs were not, hair around the face was uneven and even dirty... The puppy was so fearful with heart pounding when we picked her up and continued for the rest of the day. These guys are totally over their heads. They don't seem to understand that their mismanagement/incompetence is why it takes 4 hours to do a sloppy grooming job on a small dog! Stay away from this place.

    Anni K.

    We brought our dog Bentley here for a cut today and they did an AMAZING job. We recently rescued Bentley and he desperately needed to be groomed. I was so lucky the Pooch Parlour squeezed him since many places aren't even taking new clients right now due to Covid. All the employees are super friendly and welcoming. We already made our next appointment!

    Before
    Z T.

    They did a beautiful job! A very nice staff, very clean salon, and clean and precise groom!!! I'll only say that this place is DEFINITELY on the higher end of pricing from the grooming places we've been to (which we found our after the fact) so I'd discuss pricing up front to make sure you're comfortable with it. Although I will say worth it for the wonderful job! Our girl is sparkling!

    Before
    Alicia A.

    I could not be any happier with the service here! It had been a little while since Noodle had been groomed, and he was matted pretty badly. Most places I have gone to in the past always just completely shave him, but they were able to leave him with some hair! The staff is super sweet and friendly and they clearly take very good care of the animals while they are in their care. After his haircut, Noodle was even hanging out with the other friendly dogs that were waiting to be picked up, instead of sitting in a crate. It was my first time here and I can't wait to bring Noodle back.

    Sinead O.

    These guys are the best I brought my 7month old puppy here who had previously been almost shaved by a different groomer they listened to what I wanted for her and they delivered it perfectly ! Before leaving I booked my next appointment ! She is super happy clean and cute we can't wait to go back already,and they put the cutest bows in her hair a lovely extra touch !

    Gillian V.

    Marcio did an AMAZING job on both my Bernese and my golden. It was the best grooming they have ever received! They looked GORGEOUS when I picked them up. Their coats were amazingly soft and there wasn't any loose fur on my Berner.. completely deshed and brushed through! My golden is a Tom boy and loves to get dirty and I'd never seen her so clean! She looked beautiful. After trying many different groomers, we have finally found the best one and will definitely be back! Thank you to Marcio and his wonderful mother!

    Julia C.

    We took our pup for his first proper grooming, and they were so kind to him. He came back looking great, and we had a full report on how he did through his afternoon stay. Some places don't really know how to do a teddy bear labradoodle cut, but the team did a great job!

    Elizabeth B.

    Marcio did such a nice job with our golden-doodle puppy, Cider. This was her first groom and she did great! I was a little nervous since this was her first time and not sure what to expect, but I knew immediately she would be in good hands based on how friendly and reassuring Marcio was when we arrived. She was done within about 4 hours, and cheerfully playing with the other dogs when I went to pick her up. She looks and smells amazing, even several days after her groom. We will definitely be coming back regularly! Thank you Marcio and crew!

    Nice haircuts
    Ruya B.

    My dogs went a little ragged and come back beautiful . One of my dogs is anxious and the other more friendly and outgoing and the owner really created an environment that that took that into account during their stay. I will take my dogs there again.

    Before

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    This place has always groomed my dog with the best possible care. Their attention to detail is amazing!!

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    Page 1 of 2

    Ask the Community - Pooch Parlour

    Review Highlights - Pooch Parlour

    Thank you to Marcio and the Pooch Parlour for making Apollo's first groom experience so great today!

    Mentioned in 15 reviews

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    PetSmart

    PetSmart

    (29 reviews)

    Thank you, Kelcie!…read more I recently had an excellent customer service experience here. A couple of days ago, I was driving out to Newton (from South Boston) on very short notice, because there was a miscommunication with the person I was going to be picking up my new kitten from, and I had to pick her up earlier than expected. The problem was, I didn't have any supplies yet (cat carrier, litter box, etc). So I quickly purchased a few items online (with in-store pickup) from the PetSmart in Newton, hoping to swing in at grab these supplies before picking up my new pet. However, the automated confirmation email from PetSmart said "if you place an order within 2 hours of closing time, your order will be ready the next day". I had placed my order at 5 pm, when PetSmart was scheduled to close at 6pm, so I was screwed. I was already on my way to Newton, and had no idea what to do if I didn't at least have a new carrier to bring the kitten home in. I called up PetSmart, explained my situation, and asked if there was anyway they could get my order ready for pickup today (and I was already 10 minutes away from the store at this point). Not only did Kelcie immediately go gather the items that I purchased, and had them ready at the front counter, but she also brought up an alternative cat-carrier that she strongly suggested I exchange for (for the same price) instead of the one that I selected online, which was too small, and my cat would grow out of it in a matter of months. She processed the exchange, and had me in and out of the store in a matter of a few minutes, and totally saved my day.

    Linda Cole .. the personal dog trainer at pet smart is absolutely detailed and on point with her…read moretraining. After one visit with her ( not a lesson) just guidance and chat. Maverick knew exactly what to do.. I learned that I have the ability to navigate my dog in ways .. I have never done. Linda has extreme patience and dedication to her job. Pet smart is Very lucky to have her on there team, Thank you Lynne Ann Lorray and Maverick border collie & Lunar jack Russell chihuahua

    Skipton Kennel

    Skipton Kennel

    (69 reviews)

    Being a business owner and dog owner - there are times that he needs some alternative care when he…read morecannot attend work with me. I am extremely careful and persnickety when leaving a family member with someone else. I did a lot of research, interviewed several places and I wanted to share about my experience Skipton Kennel and their doggie daycare program. This is my first experience with needed a service like this because we recently got a new puppy. He has gone a few times at the Waltham location and in my opinion it is FANTASTIC and the staff is AWESOME. I was so impressed with the care and concern of the owner Karen for my new puppy. She asked all the right questions and quickly responded to my questions. The staff is also so attentive to my needs and more importantly my puppy's needs. He has gone several times now and each time he has received the best care possible from all of them. He is active and gets to socialize, run, and play with other dogs/puppies with his same temperament. When I have picked him up he is calm, very relaxed and tired. He is never stressed but always happy to come home. This makes me feel very at ease leaving him in such a wonderful place. I am happy to recommend Skiption to anyone who would need a daycare service for their dog.

    We love Skipton! Our dog loves going there. The entire team is pleasant and clearly loves dog. They…read moreare really easy to communicate with and I love that they post updates about the dogs on Facebook.

    Pooch Parlour - groomer - Updated May 2026

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